Mona Crooks | Page 63

I’ve had nothing but good experiences dealing with everyone I’ve come in contact with at Klaben. I’ve been dealing with Klaben for the better part of 15 years now primarily because of Terry Baughman a everyone I’ve come in contact with at Klaben. I’ve been dealing with Klaben for the better part of 15 years now primarily because of Terry Baughman and Mona in service. When it’s time for a new vehicle I don’t even go anywhere else like I used too. I used to deal with both you at Klaben and George Clark at Sarchione Ford which is now in my hometown of Alliance. I really enjoyed working with George but he is a distant second behind you people so I don’t even waste my time going anywhere else now. Please don’t let Terry know I said this about him because it’ll go to his head and then I’ll have to stop shopping at Klaben. More

by Joel.p Verified Customer Verified Customer

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It's always a good experience having my service work done at Klaben Ford. It was a pleasure working with Tom Alcorn, and Mona Crooks. The service technician did an excellent job installing the seat bottom co at Klaben Ford. It was a pleasure working with Tom Alcorn, and Mona Crooks. The service technician did an excellent job installing the seat bottom cover. More

by luckyshot41 Verified Customer Verified Customer

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People are what make a business a success. From top to bottom the best service department I have ever experienced. Will not be going anywhere else. bottom the best service department I have ever experienced. Will not be going anywhere else. More

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The service personnel is polite and professional. Knowledgeable and highly qualified Knowledgeable and highly qualified More

by darlene.d.smith Jones Verified Customer Verified Customer

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As usual, Mona Crooks was super helpful as she expedited the work on my truck. Daily calls of progress etc, kept me updated and informed. Zero stress with the Klaben team!! Terry Baughman also goes above the work on my truck. Daily calls of progress etc, kept me updated and informed. Zero stress with the Klaben team!! Terry Baughman also goes above and beyond as he checked in frequently as well. It really is like a family atmosphere when sales and service work so well together. Klaben Ford has a name and reputation that is seldom seen anymore...Good Job guys...Good job. More

by OPARDEEII Verified Customer Verified Customer

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Louis Polos was outstanding! He was prepared to guide me with no pressure; as an unexpected situation with my old car had me looking at the options of buying a new car. The Ruby Red EcoSport is now my dream with no pressure; as an unexpected situation with my old car had me looking at the options of buying a new car. The Ruby Red EcoSport is now my dream come true! Louis was available to answer all my questions and concerns with quick response times! More than once he stayed late to accommodate my work schedule. He was very thoughtful, thinking of all the little things, like having the car in the garage for pick up as the weather called for rain. Most important he listened! My Mom retired from Ford, so I have always been a loyal Ford driver. Now I am to Klaben Ford too! I know I can trust Klaben Ford, it is the only place I will go for my car needs with Louis Polos as my salesman. And Mona always has my back in the service department! Everyone at Klaben has treated me like I am one of their family. More

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We have been Klaben customers for many years. Rich Klaben runs an excellent dealership and has the highest quality of professional employees working in the dealership. We have purchased many new vehicles fro runs an excellent dealership and has the highest quality of professional employees working in the dealership. We have purchased many new vehicles from Rich and will continue to do so in the future. We work with Dave Mott in Sales and Mike Brandvold in the Service Department and both are excellent. This is the first time we have had a reason to work with the Klaben Bodyshop and to work with Steve Workman. Steve is a very knowledgeable professional and an absolute pleasure to work with, just as we have found in all cases with all employees, at Klaben. Needless to say we will continue to be Klaben customers exclusively for all of our vehicle purchases and service needs. We highly recommend Klaben to all. More

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CHRIS VOLK WAS VERY KIND TO ME. HE WORKED VERY HARD ABOVE AND BEON TO FIND A VEHICLEE FOR ME. HE STAYED IN CONSTANT CONTACT WITH ME , I WAS UPDATED EVERY DAY DURING HIS SURCH . THANK YOU CHRIS. LOVE MY NEW T AND BEON TO FIND A VEHICLEE FOR ME. HE STAYED IN CONSTANT CONTACT WITH ME , I WAS UPDATED EVERY DAY DURING HIS SURCH . THANK YOU CHRIS. LOVE MY NEW TRUCK. More

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Just had my first oil change on my 2020 F-150 and Mona took great care of me . Very professional and kind staff this time I’ll be back again. took great care of me . Very professional and kind staff this time I’ll be back again. More

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I received great service on my car. Mona kept me informed of the service. It took longer than expected, so she set me up with a car. Sean called me at home to let me know what was going on when Mona was of of the service. It took longer than expected, so she set me up with a car. Sean called me at home to let me know what was going on when Mona was off and he checked with me when I paid for the service to make sure everything was okay. More

by maryellenyeager Verified Customer Verified Customer

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