Randy Kim
Randy Kim at Maple Hill Auto Group
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Randy Kim | Page 3

Customer Service

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
54 Reviews

Dealership Experience

2 yrs, 8 mos

4.8

54 Reviews

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54 Reviews of Randy Kim

October 19, 2022

Dealership Rating
Employee Rating

Family Friendly, fair, fast and always a joy to work with. no place We’d rather go. More

by TLEVEQUE75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 21, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything you need, please don't hesitate to give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 12, 2022

Dealership Rating
Employee Rating

Sadie was very nice and professional. She was also very knowledgeable. I will definitely be back More

by dmrich1126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Sadie Hisey

Oct 13, 2022

Maple Hill Auto Group responded

Thank you! We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

September 22, 2022

Dealership Rating
Employee Rating

You keep sending me emails about a car I don't have. I've asked to be removed from the email list and I have been ignored. More

by BRIZAKSMOMMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 23, 2022

Maple Hill Auto Group responded

Please call me at 269-342-6600 or email me at lgrubb@maplehillauto.com so that I know who you are and can look into why you are still getting emails. It may be emails from the manufacturer, and not from Maple Hill if you have asked to be removed from our contact list. I'll have to do further investigating. Thank you. Lena Grubb

September 16, 2022

Dealership Rating
Employee Rating

Any time that I have had service done on my Subaru Ascent, I was met at the entrance with a very polite and professional staff person. I was always briefed on the progress of my service and given upd More

by PRAIRIERIVERRODS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 20, 2022

Maple Hill Auto Group responded

Thank you! We're happy to hear that you enjoy coming here for your vehicle services. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 25, 2022

Dealership Rating
Employee Rating

Professional and friendly. I've owned a Subaru for decades and always take back to this dealership. Easy to make an appointment. More

by THERESAMARIESWEET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 26, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 16, 2022

Dealership Rating
Employee Rating

Quick service very professional. Reviewed all details with me and followed up the next day. More

by DEDOLENCE
Recommend Dealer
Yes
Aug 23, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 15, 2022

Dealership Rating
Employee Rating

Polite, fast service. My car service was completed early and they did a great job. More

by GRACE.GILMORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lena Grubb, Lauren Armbruster , BRIAN KRAGEL

Aug 15, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 25, 2022

Dealership Rating
Employee Rating

Convenient from highway. Personnel were friendly, greeted me warmly, and ran through the inspection slowly after the work was completed. Even though this was over an hour dri More

by NancyNF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2022

Maple Hill Auto Group responded

Thank you! Please, let us know if there is ever anything else we can do for you. Lena Grubb lgrubb@maplehillauto.com 269-342-6600

July 18, 2022

Dealership Rating
Employee Rating

Person who scheduled service did not note all items required; thus wasn’t able to get everything done. More

by MAJFISHERUSA2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hannah Seal

Jul 19, 2022

Maple Hill Auto Group responded

I am sorry to hear this. If you haven't already done so, please give us a call to get the rest of your service items scheduled. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 01, 2022

Dealership Rating
Employee Rating

Helpful Treats like a person. Good customer service People are nice. Takes time to make sure all is ok. More

by HEATHER_RAFFETY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 07, 2022

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am very happy to hear you had a good experience here in our service department. Please let us know if there is anything else we can do to assist you. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

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