Rick Donnell | Page 2

Great Service This is my fifth car from Toyota of Louisville. Always receive excellent service with no pressure . Excellent service at the perfect price, will recom This is my fifth car from Toyota of Louisville. Always receive excellent service with no pressure . Excellent service at the perfect price, will recommend to others. More

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Supreme Dealership I have been a Toyota of Louisville customer for over 15 yrs or more. I'm always greeted with great customer service satisfaction. My salesman Joe Camp I have been a Toyota of Louisville customer for over 15 yrs or more. I'm always greeted with great customer service satisfaction. My salesman Joe Campbell is Amazing & Sales Manager Rick Donnell is superior. More

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The ONLY Toyota to go to in Louisville, KY If it wasn't for the service department, specifically, John Carbone, I wouldn't continue driving 35 minutes one way. The staff anticipates my family n If it wasn't for the service department, specifically, John Carbone, I wouldn't continue driving 35 minutes one way. The staff anticipates my family needs and doesn't use high-pressure service nor sales. I managed to drive the same Sienna for nine years up to 348K miles. The common sense approach and understanding what I need as a mother of three, specifically not nickel and diming me with repairs and service, John always helped me prioritize what absolutely was necessary or can wait. As I turned in my 348K Sienna, Glen also anticipated my needs, because this mom really wanted an SUV, but the Highlander just wasn't going to fit the bill and he knew that. He lined up the vehicle for me, I didn't even have to look. Rick worked with my budget, ,especially taking in to consideration I've referred customers and will have three new drivers in the course of the next six years. No games, no pressure at Toyota of Louisville. If it wasn't for the service team, I wouldn't be a returning customer for vehicle maintenance. If it wasn't for the sales team, I'd be purchasing elsewhere. More

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Cant say enough good things!!! I went to TOL because Joe Campbell came highly recommended even though it was further than the Toyota dealership 5 minutes from our home. We have been I went to TOL because Joe Campbell came highly recommended even though it was further than the Toyota dealership 5 minutes from our home. We have been buying cars for 30 years and this was by far the best experience I've ever had. I wasnt sure what I wanted when I went to the dealership. We started working with Joe and immediately I knew I wanted to buy from him, no one else ever treated us the way he did. Joe is friendly, respectful, KNOWLEDGEABLE, courteous and not high pressure. I had looked at many cars over the previous 6 months and never found the "1". Joe showed me a Toyota Highlander and I fell in love. He showed and explained in detail all of the features, leasing vs buying, price, etc etc. I wasnt sure about trading a car or not, he was very helpful over 3 days of me changing my mind. I went back 2 days later. everything was as promised, and I was in and out quickly. Joe again went over all of the features of the truck with me. Not only was Joe great but the entire dealership team. I will buy ALL cars and advise everyone I know to go to this dealership and to Joe from now on! After I brought my car home I wasnt sure about a specific feature, called Joe, he called right back and all was good!! So happy More

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Car Buying Experience My experience with Tim Patillo at Toyota went really well! He was a pleasure to work with and greeted me with a smiling face. I walked in knowing exac My experience with Tim Patillo at Toyota went really well! He was a pleasure to work with and greeted me with a smiling face. I walked in knowing exactly what I wanted and he was on it. Anything I needed he was there to guide me through the process (along with his amazing coworkers) and made me feel comfortable without any added pressure. He was kind and patient even through all my antics (lol). Overall Tim was awesome and I'm glad he was there. I would recommend Mr. Patillo for any of your car needs!!! Thank you, Sha'Lethea More

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Amazing experience! Purchased my Lexus gs350 from Joseph Campbell and time after time my experience is very pleasant. The deal always goes smoothly and fast. I will cont Purchased my Lexus gs350 from Joseph Campbell and time after time my experience is very pleasant. The deal always goes smoothly and fast. I will continue to do business with my sales person as long as he's in the business! More

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No need to shop elsewhere! Buying a car is considered the second most stressful purchase, next to buying a house. Not so at Toyota of Louisville! Glenn Harder made my purchase Buying a car is considered the second most stressful purchase, next to buying a house. Not so at Toyota of Louisville! Glenn Harder made my purchase easy. He is there to assist in getting what you want and at a pace you prefer. More

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Variety of good cars to choose from Love my second Toyota Avalon!, "2012". My first one was great, traded it with almost 180,000 miles on it. Nothing wrong with my 2002 just wanted a new Love my second Toyota Avalon!, "2012". My first one was great, traded it with almost 180,000 miles on it. Nothing wrong with my 2002 just wanted a newer one. Love Toyota's! More

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Words are hard to find for the wife an I. Joe Campbell and Rick Donnell made us feel at home just like family. If you are looking for a new Toyota or used this is the dealership. We cannot see going anyw and Rick Donnell made us feel at home just like family. If you are looking for a new Toyota or used this is the dealership. We cannot see going anywhere else. Our recommendation Toyota of Louisville they really take care of their customers. Even after purchase its the same to make sure you are still satisfied. Just keep it simple BUY here you cannot go wrong. Wayne an Diane Jolly.. More

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My wife wanted a Jaguar XF for years. In 2011 we bought a new Avalon from Rick Donnell. Because she wanted a Jaguar for so long, while she was in Afghanistan I sold her Avalon and bought her a Jaguar. When new Avalon from Rick Donnell. Because she wanted a Jaguar for so long, while she was in Afghanistan I sold her Avalon and bought her a Jaguar. When she returned she was very surprised and happy, however she often mentioned her Avalon was nicer and had better amenities. After driving the Jag 1 year she had enough and wanted a new Avalon. We contacted Rick Donnel and worked with him and Joseph Campbell. They were very courteous, professional, and customer service oriented. We left the dealership that night with a new Avalon and they continue to follow up and ensure everything is okay with our new car. I have owned over 50 cars in my life and dealt with many dealerships and car salesmen. None compare to the service received from Toyota of Louisvile's Rick Donnell and Joe Campbell. If it were up to me I would put them in for a bonus or award of some sort as they are the epitome of great customer service, taking care of the customer, and professionalism. KUDOS TO THEM! More

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