Rodney Bethune | Page 7

World Class Customer Service! Outstanding and over-the-top attention to our questions and desires. Everyone treated my wife and I with a high level of importance -- sales, service, Outstanding and over-the-top attention to our questions and desires. Everyone treated my wife and I with a high level of importance -- sales, service, management and the back office. We had an issue that was resolved with the highest customer service level that we've experienced. Great Job Honda of Cleveland and especially JD who personally ensured our satisfaction throughout and stayed late until we drove away as very satisfied and proud owners of a new Honda CR-V! More

by GARY HAVER Verified Customer Verified Customer

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New used 2016 Mazda Everybody helpful only took 1 hour from start to finish. They even delivered My car to Soddy Daisy. Only minus was there was only 1 key provided Everybody helpful only took 1 hour from start to finish. They even delivered My car to Soddy Daisy. Only minus was there was only 1 key provided and it cost over $200 to get a spare made. (probably should have been mentioned) Price was solid -no remorse More

by STULLICHM_L Verified Customer Verified Customer

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Easy to overlook all the construction While the dealership is constructing an entirely new face lift, it is still a pleasure working with the service department at Honda of Cleveland. I tr While the dealership is constructing an entirely new face lift, it is still a pleasure working with the service department at Honda of Cleveland. I travel 25 miles past another Honda dealership in order to go to HoC. Highly recommended. More

by DAVE@DAVEFIHN.COM Verified Customer Verified Customer

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Start to finish A+. Took a drive to Honda of Cleveland so I could see a white Ridgeline with tan interior. Waymond met me in the parking lot and the initial experience wa Took a drive to Honda of Cleveland so I could see a white Ridgeline with tan interior. Waymond met me in the parking lot and the initial experience was and A+. Met Rodney he offered a fair price and he said "We would like to have your business" another A+. First time for me not having to take out a loan. Brandon explained everything and made me feel comfortable A+. Parts did what they said they would do at a fair price A+. You have to do well to get the highest grade from this picky person. I would buy from y'all again and I am happy to recommend Honda of Cleveland. When my wife is ready to trade in her SUV for a Honda CRV, we'll head straight to Honda of Cleveland, TN. More

by JRHUDSON Verified Customer Verified Customer

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Staff is exceptional Everyone we met was very friendly and sincere. Rodney Bethune and Waymond Thompson could not have been better to work with, both maintained contact an Everyone we met was very friendly and sincere. Rodney Bethune and Waymond Thompson could not have been better to work with, both maintained contact and were very professional More

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Love Honda of Cleveland I and friends of mine have purchased several Honda's from Honda of Cleveland over the past few years. Rodney Bethune has been there for years and has I and friends of mine have purchased several Honda's from Honda of Cleveland over the past few years. Rodney Bethune has been there for years and has helped us tremendously. J.D. Cowart, Sales Representative helped us with great Customer Service in finding my new car. In the past their Service Dept has been great also. I am sure they still are but haven't had to use them in a long time. More

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Satisfied Service Invested a few hours this afternoon at Honda of Cleveland assisting my daughter in her Honda Civic purchase. The sales staff and management team Invested a few hours this afternoon at Honda of Cleveland assisting my daughter in her Honda Civic purchase. The sales staff and management team exemplified knowledge of their product, patience with us as customers and professional service throughout our entire time with them. Because of the quality of the vehicle and the courteous employees I can wholeheartedly recommend Honda of Cleveland for you next vehicle purchase. More

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Absolutely fantastic experience James, Rodney, and Corey treated me like I was the only person in the dealership. In fact, it was packed but Infelt like I was the only person there James, Rodney, and Corey treated me like I was the only person in the dealership. In fact, it was packed but Infelt like I was the only person there More

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Terrible Employee, Terrible Customer Service I would give ZERO stars if it were possible! I am very disappointed in the way we were treated by this facility. After speaking with "Jamie" by phone I would give ZERO stars if it were possible! I am very disappointed in the way we were treated by this facility. After speaking with "Jamie" by phone for two (2) days about one (1) specific vehicle, we made the two (2) hour drive from Nashville with intentions of purchasing said vehicle. I will not go into great detail but the employees that we encountered were incompetent, extremely rude, they do NOT communicate internally, they tried to get us to pay a $500 NON-REFUNDABLE deposit which is ILLEGAL! They absolutely refused to help me, I am a single mother that drove over 2 hours to purchase a vehicle. I came armed with pre-approval financing, it was a done deal. MORE LIES FROM THIS COMPANY - Jaime did NOT call us on our trip down to say that anyone was looking at the vehicle. We were told by phone that the deposit was NON-REFUNDABLE by Jessica, that is when we said, we would take our chance because who would be stupid enough to throw $500 out the window? No one in their right mind! Once we arrived at the facility, the gentleman that came outside again concurred that the deposit is NON-REFUNDABLE because as your company sees it, "you aren't going to miss out on 2 sales!" Direct quote from YOUR EMPLOYEE. RODNEY misrepresented himself as a MANAGER, when it is clear on this website he is only in SALES. Keep lying but I know the truth in my situation and everyone that comes into contact with you should be very aware of it. It is also VERY strange that only positive reviews show up, as my NEGATIVE review is not. So, it is apparent that you have many more negative reviews that you all choose to keep to yourself. Convenient. Liars and Snakes. I will NEVER do business with this company again and I will tell everyone about my NEGATIVE experience with this company. RODNEY doesn't even appear to be a manager. He is RUDE, a snake and pure xxxx. The general manager should be ashamed to have someone like him working for them. DO NOT SHOP THIS BUSINESS! YOU WILL REGRET IT! More

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Awesome Thank you ! Awesome sales and service ! Can't wait to see what is coming in the future with Honda of Cleveland team ! They always take good care of me Thank you ! Awesome sales and service ! Can't wait to see what is coming in the future with Honda of Cleveland team ! They always take good care of me ! More

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