Roy Sommerfeld

Extremely Disappointing Experience – Rude and Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From the moment I walked in, I was met with complete disrespect by an employee named Dave. His very first words to me were, “Are you here to waste my time or are you actually going to buy something?” — a completely inappropriate and unprofessional way to greet any customer, let alone someone who came in intending to do business. I was shocked at how aggressive and rude his tone was throughout the interaction. I asked if there was a manager I could speak to, and Dave flatly told me there wasn’t anyone available. That turned out to be false — I did eventually find a manager on site. Unfortunately, the manager showed no interest in resolving the situation or even acknowledging the seriousness of how I was treated. He simply shrugged it off and told me there was nothing he could do. It’s incredibly frustrating to walk into a reputable dealership expecting professionalism, only to be treated with blatant disrespect and indifference. Rizza Cadillac seriously needs to address the behavior of their staff, particularly in the parts department. No customer should ever be made to feel disrespected or dismissed the way I was. I strongly urge anyone considering doing business here — especially with the parts department — to proceed with caution. Customer service clearly isn’t a priority at this dealership. More

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Horrible experience and no type of communication between the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white m the advisor and customer. Stereotyped me cause I’m not up to their standards I came in for service not to be looked at someway differently. A white man wad greeted respectfully and they also shook his hand with me I arrived and no one attended me. The advisor continued to make excuses I had an appointment for 9:20 and my truck wasn’t even looked at till 4pm at that time the advisor Jim Howard tried to makes excuses as for why my truck wasn’t still seen said he’d call me the next day around noon didn’t even communicate anything about keep my truck beside saying we might have to never called to say hey we couldn’t get to the truck today and will get to it tomorrow nothing. Next day comes still no call about anything 12 noon comes I’m calling still no answer it’s 2:30 now I live 40 minutes away I literally had to drive up there to get a answer and till had no answer my truck wasn’t even seen ? I said what do you’s do he said nothing words are exchanged I said give me back my keys then didn’t try to resolve the situation or accommodate me in a way shape or form didn’t make anything better just made it worse. Horrible customer service More

by Ornelascj19 Verified Customer Verified Customer

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I had a great experience purchasing and servicing my new CT-5 V at Rizza Cadillac. The sales, finance, and service staff were all very professional. CT-5 V at Rizza Cadillac. The sales, finance, and service staff were all very professional. More

by Hammad8583 Verified Customer Verified Customer

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It was a friendly environment, bright showroom and I had a very knowledgeable and professional salesman, Ryan Baker. a very knowledgeable and professional salesman, Ryan Baker. More

by MSVINAJ Verified Customer Verified Customer

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Really good at taking care of your the customer. Very nice customer service and pretty knowledgeable also Very nice customer service and pretty knowledgeable also More

by CHE.CHAP74 Verified Customer Verified Customer

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Good good g o o d g o o d g r e a t More

by KNIGHTLADY00 Verified Customer Verified Customer

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Dealership was very professional along with Jim Allegretti there very good-looking General Manager. Car dealerships need more Jim Allegretti's . He was kind smart and very helpful . Allegretti there very good-looking General Manager. Car dealerships need more Jim Allegretti's . He was kind smart and very helpful . More

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Don’t have time to do this, the service was great! Ok get me off this project, I’ll be going elsewhere because you are being a pest!! 15 emails phone calls, like I said? I do not have time for this. I am ass me off this project, I’ll be going elsewhere because you are being a pest!! 15 emails phone calls, like I said? I do not have time for this. I am assuming that every time I use your service I can look forward to this?? More

by hfreece Verified Customer Verified Customer

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Danielle is excellent svc mgr Great service and great experience and sales and finance dealership team that is so valuable plus caring and Danielle o'connor is the best svc mgr Great service and great experience and sales and finance dealership team that is so valuable plus caring and Danielle o'connor is the best svc mgr More

by PAXPAC27 Verified Customer Verified Customer

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Fantastic Just want to say that Danielle is a fantastic service advisor. She always takes the time to explain to you what’s going on with your car. Just want to say that Danielle is a fantastic service advisor. She always takes the time to explain to you what’s going on with your car. More

by Sarahg1981 Verified Customer Verified Customer

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