Scott Mertz
Scott Mertz at W&L Subaru
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Scott Mertz | Page 2

Sales Manager

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.9
93 Reviews
4.9

93 Reviews

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93 Reviews of Scott Mertz

January 23, 2023

Dealership Rating
Employee Rating

Great service - I just pull my car up, they inspect it, and go over everything. So easy! Also the staff is friendly and professional. More

by Paula H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2023

W&L Subaru responded

Thanks so much!

January 11, 2023

Dealership Rating
Employee Rating

Mark should have went over when my payments are due and how to set it up before I left the dealership. I also didn't get back my insurance card. More

by kardonpic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 16, 2023

W&L Subaru responded

Thank you for the feedback. It looks like your payments were calculated based on a payment start date of 2/19. As far as set up, there is nothing you need to do, unless you want to do autopay. Unfortunately we are not able to help with autopay setup, as every lender is different and we do not have access to the lenders' processes or mechanisms for that. If autopay is something you are interested in, please contact your lender after you receive your first statement. Thanks again, and have a great day!

Jan 18, 2023

kardonpic responded

Thank you for the reply. PSECU recently sent payment packet and we will set up automatic payments.

January 04, 2023

Dealership Rating
Employee Rating

W&L was easy to work with. Curt did a great job taking us through the process and helping us with our decision. Definitely recommend working with them. More

by jamerrell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curt Reid

Jan 05, 2023

W&L Subaru responded

Thanks so much!

December 22, 2022

Dealership Rating
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Excellent service! Great people. Professional and handling things timely manner. I am happy with my car. More

by noringer347
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 23, 2022

W&L Subaru responded

Thank you for the 5-star ratings!

December 13, 2022

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All services were performed as requested. I appreciate Issac and Jessica for all their help during my visit. Treat you like family. W & L Subaru is the real deal. More

by Steelers58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bassett, Andy Long , Isaac Young, Jessica Lloyd

Dec 14, 2022

W&L Subaru responded

Thank you so much!

November 28, 2022

Dealership Rating
Employee Rating

Very professional, courteous, and friendly staff. Very satisfied with the whole deal from start to finish. A wonderful atmosphere in the really nice building from sales to service. I have purchased m More

by ben.tharp123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 05, 2022

W&L Subaru responded

Thank you for the repeat business! It is always our pleasure helping you! Take care and enjoy your new car!

November 28, 2022

Dealership Rating
Employee Rating

Friendly staff. Quick sales service. Very accommodating to my family's needs. Have bought 3 vehicles at W & L and will purchase there again. More

by smalbarner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Christine

Nov 28, 2022

W&L Subaru responded

Thank you for the repeat business! Have a great day!

October 20, 2022

Dealership Rating
Employee Rating

Salesman Nate Chubb was knowledgeable of the vehicle purchased, helpful in all aspects of the purchase and a joy to deal with when purchasing the car. More

by nfedder
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Shoup , Nate Chubb

Oct 21, 2022

W&L Subaru responded

Thank you!

October 01, 2022

Dealership Rating
Employee Rating

Very good customer service and technician service was helpful with the video of showing what work was done on car More

by nstraub2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 05, 2022

W&L Subaru responded

Thank you so much!

August 25, 2022

Dealership Rating
Employee Rating

W & L is efficient, professional, caring and honest. I would recommend them highly to others. I was very pleased with my experience. More

by lpiercy65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Meghan Balum, Gregg Bassett, Andy Long, Cliff Clymer, Roy Beck , Shaunda Zeigler, Mason Marroquin Shaun Kaufmann

Aug 26, 2022

W&L Subaru responded

Thank you for the 5 star ratings! Have a great day!

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