Sean Bradford
Sean Bradford at Klaben Ford Lincoln

Sean Bradford | Page 21

Service Lane Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
368 Reviews

I started out as a porter then a Service Advisor, and Service Director at Cleveland area Ford/Lincoln dealer. My wife and children have been my motivation and inspiration, I am blessed. I have definitely realized what it means to work in an organization completely committed to and driven by a "customer first" culture/business model. Our team is just that and always working to get better together every day. Thank you in advance for taking the time to provide your feedback.

Dealership Experience

8 yrs, 9 mos

Industry Experience

35 yrs

Specialties & Trainings

Ford Lincoln Service Manager Master Certified

5.0

368 Reviews

Write a Review

368 Reviews of Sean Bradford

May 27, 2021

Dealership Rating
Employee Rating

This is our fifth car that I have purchased from Klaben. Both new and used. They always work to find us the right car for my needs. The customer service is great and so is the service Dept. More

by Walt K
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Tyler Kline, Jennifer Bowen , Andy Bellian, Brandon Brinko

May 18, 2021

Dealership Rating
Employee Rating

I always get great service at Klaben Ford. I can trust they work they do and they stand behind their work. They have been my dealer of choice for over 20 years. More

by CHIMERA
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Tom Alcorn

April 27, 2021

Dealership Rating
Employee Rating

They always treat me well with great customer service!! They are fast and really handle their business professionally and with thorough care!! They are always consistent too. More

by Miller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks , Aaron Halls

April 26, 2021

Dealership Rating
Employee Rating

Communication was the key. There were some unexpected delays but I was kept in the loop every step of the way. All ended up well. More

by RWBURKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

April 16, 2021

Dealership Rating
Employee Rating

2017 Ford Escape with a strange wind tunnel sound when driving at freeway speed. A truly unusual puzzle. Klaben Ford service department, Mario, Sean, Tom and Mike did not give up until they solved it. The More

by Dave
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Tom Alcorn , Mario Palomba, Mike Crooks

April 14, 2021

Dealership Rating
Employee Rating

Joe was great there was a mixup with my appointment, but they were able to service my car anyway. Joe managed to make my experience a very good one. I have been dealing with this group since 2018. No regr More

by LCLARK3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe French

April 13, 2021

Dealership Rating
Employee Rating

Very friendly and professional staff. They let me know what was going on with my car throughout the day. I highly recommend Klaben Ford Lincoln! More

by TKENNEDY10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Schultz

April 12, 2021

Dealership Rating
Employee Rating

This dealership had my back when my very new car was having major problems. They made sure I had a loaner, delivered it to and from, and their competent service team repaired the car to my satisfaction More

by MABDENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Tom Alcorn , John Coleman-----5 Stars

April 07, 2021

Dealership Rating
Employee Rating

Very pleased that all of my concerns were quickly addressed and the service department manager Sean made sure that I was more than 100% happy. I can’t say enough positive for his follow through. More

by OTKARENV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aaron Halls, Branden Johnson

Apr 09, 2021

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with your feedback. Also, we appreciate the kind words and positive marks left. As we discussed, your honest feedback means so much to us and is shared with our entire team. It serves as an excellent coaching and counselling tool as well as cause for celebration within the organization as we continue working hard every day improving ourselves and in turn our customer's experience. I truly enjoyed meeting you and greatly appreciate the opportunity given by you for us to make things right and restore your confidence in our "customer first" culture. We look forward to continuing the relationship started and ensuring your complete satisfaction is accomplished moving forward. Thank you again for taking the time to share your feedback. Aaron, Brandon, myself and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

Apr 07, 2021

Klaben Ford Lincoln responded

Good Morning Karen, Thank you for providing your honest feedback. This is shared with our entire team allowing us the opportunity to know where we are doing well and areas needing addressed and or improved upon. I apologize for our lack of follow through both on commitments and in communication. We let you down on both of the fronts, no excuses. Please let me know when is convenient for me to reach out this morning so we can work towards resolving your concern and making right a situation we created. I did not want to call this early not knowing your schedule and am leaving my Email and cell phone if you prefer to call me at your convenience. Thank you again for your feedback and I look forward to speaking with you. Sean Bradford - sbradford@klaben.com - (216)337-1005.

April 06, 2021

Dealership Rating
Employee Rating

As usual, Mona and Sean did an excellent job start to finish, I don't know who the mechanic was that worked on it, but the job was done correctly and the car was spotless when it was finished More

by Fatdinkus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

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