Rallye BMW rocks! - Cindy Macc
This is my second lease with RALLYEE. I cannot say enough super nice things about the sales and service dept. I love the service dep and my advisor Frank Trotta goes above and beyond.
GREAT PLACE TO DO BUSINESS - alavieanna
This was my first purchase with this dealership and they were wonderful. Chelsea and Marcus were great ant finding me the vehicle I wanted and in my price range. Rebecca showed me every single thing there was to know about the vehicle. Really great dealership. I look forward to doing business with them for years to come.
I had a great experience at BMW of Bayshore - Caligrey
Dominic was awesome very helpful and patient professional he made the deal go very smoothly for me I would definitely recommend Dominic to any of my friends who is looking for a new car
Great Service - Bob212
Shani went over all of the features of my new x5. She had my phone programed, showed me how to use everything and answered all the questions that I had. I went into the BMW store and bought a few items for the car and she installed everything for me while I was looking around. Great service and saved me a lot of time of going through all the manuals.
Highly Recommended - JJY72
I picked up a 2017 X3 today and I couldn't be happier with the service that Phil Laccone and the rest of the staff at Competition BMW provided. The entire staff was very attentive and most of all, Phil put together a deal that couldn't be beat. I purchased several vehicles over the years at a different dealership but I recently moved and Competition BMW is very close to my house so I decided to give them a try. I am a very loyal customer when I find a dealership that I can trust and I can honestly say that I will be back. Thank you Phil for all of your help.
Excellent customer service! - Donald Matheson
This is my third lease at BMW. Karim has been my service manager for mainly all three. He is courteous
and truthful in servicing my car. This has been the fastest service I have received at BMW. I continue to lease BMW because of the quality of the cars and the quality of the service.
Very Satisfying - David A White
In my years of dealing with dealerships the one thing I've always resented was the unnecessary waiting process, this dealership did not waste my time and that is most important to me. Emmanuel Saint Louis was a perfect Gentleman, very responsive to my needs and worked along with Fabio Gomez to ensure I could achieve what I came there to do. I was able to get the car I wanted without headaches. I'm looking forward to future business with these guys!
Accomodating , customer centric and excellent service - hritik749
When you are having the most horrible experience , middle of the night , your car(BMW) breaks down! whom do rely on? BMW service center!! not just any service center but the ONE in Westchester, NY, they did a great job- towing, provided good back up in the middle of the night, while you are stuck in middle of nowhere.
All the credit goes to the most customer friendly and dedicated representative -Seth Williams, who delivered the best service , I could imagine. The service they have provided confirms that BMW is luxury plus and convenient,thank you.
I can clearly rely on them back again whenever and wherever I am stuck in a life crisis type of situation with my car.
Thanks for the reassuring service, specially to Seth Williams!
Best dealership around - Dorisb
I am a repeat customer at Habberstad. Demetri has been our salesman for many years. He has always been extremely helpful and knowledgeable. He went above and beyond once again with this purchase. There is no doubt in my mind where I would go the next time and who I would want to deal with once again. An absolute delightful experience
Great Service - Jason0000
My salesman was very professional and courteous. He was well informed with the vehicles they sell, and was very helpful with my purchase. He was patient and answered all my questions and my. If you ever go to BMW of Southampton ask for Van Vasilakos. Excellent salesman!
Great customer experience! - emsousa
Stopped in just to get information for a future purchase. Everyone was very friendly. Manny was very knowledgeable and really made me feel comfortable. I will definitely be returning when I'm ready to purchase a new vehicle. I have a ready told several friends about my great experience.
Lease of new X5 - Celine123
Excellent Customer service
We leased a new X5 on January 29. The salesperson and the manager worked with my husband because it was a total surprise to me.
Great Job !
50,000 mile Service Visit - Mgm418
Very pleased with attention , professionalism and attention to detail of Amanda and all Service staff. The Team went above and beyond the call of duty!!!
Exceeded Expectations - GCCpl
What a personal and professional dealership through and through. My hubby and I have leased all types of cars and have been to all types of dealerships. At BMW Oyster Bay, What is promised from the start of the deal carries all the way through to the financing and eventual closure of the deal. Ask for Paula Calderon. She is such a nice and knowledgeable client advisor and John Edwards in the Financing Dept explains all the terms in depth. You cannot go wrong. This is not your normal vehicle purchase or lease. They are honestly a cut above the rest!!!
Amazing Car Buying Experience With Nina!!! - Jeremy1687
I recently purchased my DREAM CAR at BMW of Freeport. I have never written a review after purchasing a car, but with the amazing customer service and assistance I received it absolutely warrants a rave review! From the moment I found the car online to the moment I drove the car home I was treated with the utmost respect and I was helped by a sales woman by the name of Nina. Despite the fact that I live in Connecticut and the dealership was in New York, Nina made this a smooth and easy purchase. Nina explained all the ins and outs of an out of state sale and she took all the guess work out of the transaction which was very much appreciated. Nina also kept me in the loop every step of the way, going above and beyond with numerous phone calls and texts which made me feel great knowing things were progressing with the sale. BMW of Freeport helped me with financing even with my not so perfect credit history and gave me a more then fair deal on both my trade in and the car I purchased from them. Carlos (Ninas Manager) was also extremely pleasant to work with. Carlos and Nina both made a lasting impression on me and made my experience at BMW of Freeport extraordinary! I highly reccomend that if your in the market for a new or used car that you go to see Nina at BMW of Freeport and I promise you won't regret it. I feel truely blessed to now own my DREAM CAR and I love the fact that I'm able to comfortably afford it thanks to the amazing deal I was given by BMW of Freeport! This concludes my two thumbs up, five star review of my recent out of state buying experience. I sincerely hope others will read this and go visit BMW of Freeport for their next car so they too can experience the sheer joy of owning their DREAM CAR and being taken care of by an amazing dealership!
Phil Jordan was Outstanding to work with on our first BMW - KeithT
My wife and I showed up on a Sunday just as they opened with no appointment. It’s important to note that the other major BMW dealership in our area is not open on Sunday. Phil greeted us right away. This was our first BMW purchase so he took his time to explain everything and answer all of our questions. He was friendly, not pushy, and we felt he was looking out for our best interests. One of the most important things in a major purchase like this is communication. Phil was timely to respond to our emails and gave us any and all information we requested. The genius we worked with was great and very knowledgeable. Our business manager was also great and made the final parts of the purchase smooth and easy. Over all our experience was outstanding. I would recommend BMW of South Albany and would tell them to ask for Phil Jordan.
Rani is the man, trust us we went to four dealers during the - Cokea
It has been about a week since we picked up our new (and first ever) BMW from Mamaroneck BMW. We worked with the salesperson, Rani to find the right car for our family's needs. We love Rani and the staff at the dealership. .No kidding the experience from the front of the house to the back was outstanding. In particular our experience from the first interaction with Rani was professional, and he was attentive during the entire process. Note, we can tell from experience, how outstanding Rani and the entire team at Mamaroneck was as we dealt with four other BMW dealerships in NY and CT before buying this car. By -far this team stands out. Management should be very pleased with the results- Rani was great to deal with and we are still singing his praise.
Excellent Experience! - John Reese
My wife & I just bought a new BMW 340 & love it. Dan Nye is our sales rep & he was very helpful finding the car with all the features we wanted. Also, is very knowledgeable on all the features. Thanks Dan! John & Kathy Reese, Ilion, NY
Excellent deal and customer service - 2016landcruiser
My hats is off to the manager Peter and my sales person Tim for a very pleasant leasing experience for my new 2016 750xi. I was treated with respect and professionalism from the start.The deal was very competitive, transparent and there were no issues or games and everything was delivered on time and as promised. This team is among the best that I have ever dealt with over the many years that I have leased my 11 past BMW'S and I have dealt with most of the nearby BMW dealerships in the past. My thanks to Orange County BMW for a job well done.
Purchased Subaru with help of salesman Tom Ciccarelli - Subarukr51
We purchased a vehicle with Tom's help in 48hours. He was extremely helpful without being pushy. We had a very bad experience last year with a competitor dealership. It took us year to resume our search for a car because of that experience. We have always purchased our cars through Carbone dealerships and really made a mistake going to the competitor. We have learned our lesson. Tom's manner was refreshing and we will recommend him and the Carbone dealership to our family and friends.
BMW doesn't stand behind their product!! - Cbarry
I took my 2011 BMW X5 with 43K miles on it to Towne BMW for an oil change and a open recall on the Vanos Bolt Assembly. Came back days later leaking oil. I took it back a second time get the job done right. 1300 miles later my motor starting knocking! 3rd trip back, now I am told my motor has metal shavings in it and I will need a new crate motor for 20K! I was under the mileage for the warranty but over the 4 years by about 6 months. Tom, the Service Manager, called me with the news and had the mechanic on the phone that listened to the car. First they claimed I was overdue for my oil change. I had my records proving otherwise. They denied the Vanos recall had anything to with the issue because "it's way in the front of the motor." It was a high end knock in the motor coming from the Vanos area. Then the mechanic tells me "the crank is sliding back and forth" which is the problem. I found that interesting seeing the crank doesn't slide back and fourth, it is seated in crank journals. I would assume the mechanic wanted to blame journal surface burns or bush-burning. Bush-burning is mainly caused by lack of lubrication, thin or dirty oil. Again, perfectly maintained vehicle. The local warranty rep offered to cover 20% of the motor. I then contacted BMW North America a spoke to Zac Grubbs. I faxed my records over and 5 days later was told they are standing by the 20%. Towne offered me 13K for my vehicle plus BMW's 20% which came to $15,600 if I wanted to trade it in. ( That's a quick loss of 10k after Towne touched my vehicle!) I went and picked up my vehicle and drove it next door to Land Rover. I told Land Rover about the noise and what Towne believed the issue was. They offered me 19k! Towne was also kind enough to leave all the heat shields from the top and bottom of the motor and the air induction system in the rear of the vehicle. Had to make another trip back for the box of bolts. In my opinion Towne BMW is responsible for ruining my motor. I have since purchased a Land Rover and would never go back to a BMW after seeing how they stand behind their product. Also, I wouldn't take ANY motorized vehicle to Towne for any type of repair! BBB, Attorney General and Consumer Affairs to follow.
Experience with Repair Shop - Cindy
In 2012, I became a first time owner of a BMW, and since that time have purchased two additional ones. Recently I was involved in a mishap that left my one BMW damaged. I was so relieved to know that Gault BMW was a preferred body shop by my insurance company. Within one week of the accident Gault had my car fixed using all genuine parts. I was so impressed with Richard Diehl the adjuster for Gault and the staff that worked on my car. I just want to say thank you not only for an outstanding job but also how quickly you completed the repairs. This is only one of the reasons I keep coming back to Gault for all my automotive needs.
poor and incompetent customer service - cadalso88
I called 3 times never got threw to the correct department 1st phone call I was hung up on, 2nd phone was transferred to Mercedes keller when I have a bmw and the receptionist was rude in that department as well and third time I was sent to voicemail .. ill just take my business elsewhere
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