We always come back to Bob - Joseph Prevete
My wife Diana & I have leased three vehicles through Bob, who always sweats the details and executes every transaction flawlessly. That is why we always come back.
Awesome Buying Experience - zmiller2018
I worked with Andrew and Rebecca, both were extremely helpful in my purchasing experience. They were able to answer all of my questions in depth and were able to accommodate the purchase in a short time frame. Great experience, will work with them again!
Professional fast and Painless - Astick22
My experience at Habberstad with Dominic was the opposite of what anyone buying a new car thinks. He was professional, honest, trustworthy and got me in a new car for less money. I couldnt ask for more. He went above and beyond to make this as quick and painless as possible. He was very knowledgeable and i would highly recommend him to anyone looking for a BMW.
Excellent service! - SteveAlly
We are very pleased with our experience at BMW of Manhattan! Everyone is extremely professional, knowledgeable, friendly and and it is a pleasure to visit the dealership! We made a great decision!
Great dealership - Goodwithbmw
Have bought 2 cars from this dealership. Both have worked out well. Sales and service both experiences have been really pleasant . Very friendly and helpful staff.
THE BEST SERVICE DEPARTMENT - Val Sankis
THE BEST SERVICE DEPARTMENT I EVER BEEN USED. EVERYTHING DONE QUICK WITH HIGH QUALITY. SERVICE MANAGER LOUIS VERA VERY PROFESSIONAL, KNOWLEDGABLE AND POLITE PERSON. I WILL ALWAYS USE LIFE QUALITY SERVICE DEPARTMENT FOR MY CAR AND RECOMMEND ALL MY FRIENDS.
A pleasent experience ! - pwj44
Matthew Poterbin went the extra distance to help me get the exact color and interior car I wanted with all the options I wanted which was a challenge in itself..! He was patient , professional and thorough keeping me informed throughout the process as he took the time and made the effort to locate my car. I would recommend Mr. Poterbin to anyone interested in leasing or purchasing "the Ultimate Driving Machine ".....What a fun car to drive ! Thank You Matthew for all of your assistants...
Accomodating , customer centric and excellent service - hritik749
When you are having the most horrible experience , middle of the night , your car(BMW) breaks down! whom do rely on? BMW service center!! not just any service center but the ONE in Westchester, NY, they did a great job- towing, provided good back up in the middle of the night, while you are stuck in middle of nowhere.
All the credit goes to the most customer friendly and dedicated representative -Seth Williams, who delivered the best service , I could imagine. The service they have provided confirms that BMW is luxury plus and convenient,thank you.
I can clearly rely on them back again whenever and wherever I am stuck in a life crisis type of situation with my car.
Thanks for the reassuring service, specially to Seth Williams!
Excellent Experience - Highest Regard for Chris Abbatiello - JohnS
If you are considering a BMW as your next car, you really need to speak with Chris Abbatiello at Habberstad BMW of Huntington.
I found myself shopping to replace my car rather unexpectantly, which added a little stress to the process. I was fortunate enough to be introduced to Chris. He took the time to listen (really listen) to what was important to me in a vehicle, work within my budget, and minimize any anxiety that comes with the process of securing a new car.
Chris is extremely knowledgeable, professional, and a pleasure to work with. Browsing through the online reviews it's no wonder that Chris is recommended so highly.
One thing that was really important to me was the way Chris treated me as a person. I'm quite the average person, not fitting the high-end profile you might find frequenting a luxury showroom. If you're like me you may have walked in to another BMW, Mercedes, or Audi dealership and felt that condescending roll of the eyes while practically being ignored. Not once did I feel any less important with Chris just because I was looking at the entry level BMWs. If you relate to what I'm writing, make an appointment with Chris. He deserves your business and will indeed earn it.
Great Service - Jason0000
My salesman was very professional and courteous. He was well informed with the vehicles they sell, and was very helpful with my purchase. He was patient and answered all my questions and my. If you ever go to BMW of Southampton ask for Van Vasilakos. Excellent salesman!
Happy customer! - Bronxaction
Just wanna Thank Jonathan sales manger at BMW and Everyone's Help for My smooth transition into My New vehicle I would definitely do business again .
Lease of new X5 - Celine123
Excellent Customer service
We leased a new X5 on January 29. The salesperson and the manager worked with my husband because it was a total surprise to me.
Great Job !
50,000 mile Service Visit - Mgm418
Very pleased with attention , professionalism and attention to detail of Amanda and all Service staff. The Team went above and beyond the call of duty!!!
Very Disappointed that this place is a franchise BMW dealer - LoboSolitario
I called on Friday at 10:00 to this dealership inquiring about a car that they had advertised on their website. Spoke to Diana Corbo she said she would call me right back after checking on the car to see the status and if it was still available. She did not return the call until i called back at 3:00 pm. She said that the car was available and she could have it ready for delivery on Saturday. We spoke at least 3 times negotiating the price of the car. Finally, i confirmed we would be there on Saturday, and gave her a time.
From the first call I was clear that i lived 2.5 hours away and did not wanted to waste my time.
On Saturday, before leaving the house i called one more time and left a message that i would be there in 2.5 hours, please have the car ready. No answer.
When we arrived at the dealership, no one knew who I was and had no clue that i would be looking at that particular car. Now im sitting with Mark Wang, my assigned salesman, and someone calls my cell to confirm my appointment for 12:00
It took 25 minutes to get to see the car since it was 3 cars deep in the crammed parking lot that they have
I went for a test drive with M. Farooqui, the only highlight of the visit, very helpful "BMW Genius" and return ready to purchase the car.
After i returned, my salesman assigned, Mark Wang said that the car was not for sale anymore, since it needed some work done.
I said that i was still interested on the car, but they simply said that they would not sell it. And then he proceeded to pitch me on a new car twice as expensive.
I have never been more pissed at a car dealership, I wasted a whole day diving, gas, tolls, etc because i was told that the car would be ready and available, to receive some BS and a upsell attempt?
Run, run away from this place. On the biggest irony, i found out that Diana Corbo is the Director of Business Development Ha!ha!ha!ha! great choice. I called the General Manager Michael Elder to complain about this, but he did not return my calls. It figures this attitude comes from the top...
Outstanding sales team and wonderful service - EdandSe198
We just leased our BMW X3 from The BMW of Freeport. What a professional and cooperative dealership this facility is. We were refer to Boyl C. at this dealership for more information on leasing a car. We did not visited the dealership with intention to buy during our visit. Since we have never leased before, Boyl worked with us through the process, suggested we take a text drive, took time to explain all the unique features of the car and patiently explained the lease process. The most convincing factor was the flexibility of Boyl and the dealership to negotiate a final agreeable price we were comfortable with. The day we picked up the car, Justin F. a technology specialist patiently explained some key functionalities. He even called a day later to follow up and provide further help with any functions. Lastly, Michael C. who was extremely understanding walked us through the final paperwork process. Overall, we are very happy with our brand new 2017 BMW X3 and thankfulful to the BMW of Freeport in helping us leased our new car.
Phil Jordan was Outstanding to work with on our first BMW - KeithT
My wife and I showed up on a Sunday just as they opened with no appointment. It’s important to note that the other major BMW dealership in our area is not open on Sunday. Phil greeted us right away. This was our first BMW purchase so he took his time to explain everything and answer all of our questions. He was friendly, not pushy, and we felt he was looking out for our best interests. One of the most important things in a major purchase like this is communication. Phil was timely to respond to our emails and gave us any and all information we requested. The genius we worked with was great and very knowledgeable. Our business manager was also great and made the final parts of the purchase smooth and easy. Over all our experience was outstanding. I would recommend BMW of South Albany and would tell them to ask for Phil Jordan.
Rani is the man, trust us we went to four dealers during the - Cokea
It has been about a week since we picked up our new (and first ever) BMW from Mamaroneck BMW. We worked with the salesperson, Rani to find the right car for our family's needs. We love Rani and the staff at the dealership. .No kidding the experience from the front of the house to the back was outstanding. In particular our experience from the first interaction with Rani was professional, and he was attentive during the entire process. Note, we can tell from experience, how outstanding Rani and the entire team at Mamaroneck was as we dealt with four other BMW dealerships in NY and CT before buying this car. By -far this team stands out. Management should be very pleased with the results- Rani was great to deal with and we are still singing his praise.
Excellent Experience! - John Reese
My wife & I just bought a new BMW 340 & love it. Dan Nye is our sales rep & he was very helpful finding the car with all the features we wanted. Also, is very knowledgeable on all the features. Thanks Dan! John & Kathy Reese, Ilion, NY
Excellent deal and customer service - 2016landcruiser
My hats is off to the manager Peter and my sales person Tim for a very pleasant leasing experience for my new 2016 750xi. I was treated with respect and professionalism from the start.The deal was very competitive, transparent and there were no issues or games and everything was delivered on time and as promised. This team is among the best that I have ever dealt with over the many years that I have leased my 11 past BMW'S and I have dealt with most of the nearby BMW dealerships in the past. My thanks to Orange County BMW for a job well done.
Condescending and indifferent to customers - Keeler_Disappoints
I've had my X1 for over 3 years and generally the service has been okay...a non event. However, my last visit to Keeler was one of the worst customer service experiences I've had since moving out of NYC 20 years ago. The representative was condescending and indifferent to my concerns. When I escalated my concerns to the service manger, he too was indifferent. I then called BMW of North America and they just gave me the run around for one week and nothing was resolved. This was my first and last BMW.
Purchased Subaru with help of salesman Tom Ciccarelli - Subarukr51
We purchased a vehicle with Tom's help in 48hours. He was extremely helpful without being pushy. We had a very bad experience last year with a competitor dealership. It took us year to resume our search for a car because of that experience. We have always purchased our cars through Carbone dealerships and really made a mistake going to the competitor. We have learned our lesson. Tom's manner was refreshing and we will recommend him and the Carbone dealership to our family and friends.
BMW doesn't stand behind their product!! - Cbarry
I took my 2011 BMW X5 with 43K miles on it to Towne BMW for an oil change and a open recall on the Vanos Bolt Assembly. Came back days later leaking oil. I took it back a second time get the job done right. 1300 miles later my motor starting knocking! 3rd trip back, now I am told my motor has metal shavings in it and I will need a new crate motor for 20K! I was under the mileage for the warranty but over the 4 years by about 6 months. Tom, the Service Manager, called me with the news and had the mechanic on the phone that listened to the car. First they claimed I was overdue for my oil change. I had my records proving otherwise. They denied the Vanos recall had anything to with the issue because "it's way in the front of the motor." It was a high end knock in the motor coming from the Vanos area. Then the mechanic tells me "the crank is sliding back and forth" which is the problem. I found that interesting seeing the crank doesn't slide back and fourth, it is seated in crank journals. I would assume the mechanic wanted to blame journal surface burns or bush-burning. Bush-burning is mainly caused by lack of lubrication, thin or dirty oil. Again, perfectly maintained vehicle. The local warranty rep offered to cover 20% of the motor. I then contacted BMW North America a spoke to Zac Grubbs. I faxed my records over and 5 days later was told they are standing by the 20%. Towne offered me 13K for my vehicle plus BMW's 20% which came to $15,600 if I wanted to trade it in. ( That's a quick loss of 10k after Towne touched my vehicle!) I went and picked up my vehicle and drove it next door to Land Rover. I told Land Rover about the noise and what Towne believed the issue was. They offered me 19k! Towne was also kind enough to leave all the heat shields from the top and bottom of the motor and the air induction system in the rear of the vehicle. Had to make another trip back for the box of bolts. In my opinion Towne BMW is responsible for ruining my motor. I have since purchased a Land Rover and would never go back to a BMW after seeing how they stand behind their product. Also, I wouldn't take ANY motorized vehicle to Towne for any type of repair! BBB, Attorney General and Consumer Affairs to follow.
SUPERB SERVICE, THANK YOU GAULT BMW! - bmwlover
My letter text to the owner of Gault BMW:
Dear Ms Gault,
I want to extend my sincere thanks to your service team, led by Joe Kiesecker, for their outstanding “no-notice” support they provided me on Friday, October 23rd.
I was in Endicott that day for a busy day with clients and U.S. Government customers at the Huron building down the street from your place, having driven my 2015 550i up from the metropolitan Washington DC area the night before. For some reason that morning, the car started very rough, and a dashboard warning of “drivetrain malfunction, drive car very slowly” popped up. Uh oh. Very strange, not to mention the horribly rough ride two-mile ride into town from the hotel. And, I’m five hours from home on a Friday.
Remarkably, your dealership was just blocks down the road. Most importantly, Joe Kiesecker could not have been more accommodating. He took my call out of the blue and immediately accepted a drive-in emergency appointment. He had one of his folks drive me to the Huron so I could conduct my business there while he took care of my car. Whew.
Nothing but superb service throughout by Joe and his team. He notified me when the car was ready, offered a shuttle to pick me up, and confirmed the car was fine, short of a possible software problem that triggered protection features. And that BMW is getting similar feedback as my experience, so I expect someday a fix will occur.
THIS is what I call service. Ms Gault, I simply cannot say “thanks” enough for the truly professional, methodical, and most importantly, personal attitude demonstrated by Joe and his team. Joe even called me the following Monday to ensure I got home OK and the car was OK (it was). I don’t live in Endicott and didn’t buy from Gault BMW, yet I was treated as a member of the community who had. Words cannot properly describe the experience I’ll never forget.
Perhaps your team can “bottle” this service model. Again, many thanks to you and your outstanding team!
In New York
BMW Client Advisor
BMW of Manhattan
BMW of Hudson Valley
General Sales Manager
Habberstad BMW of Bay Shore