Very pleased - Swift
I worked with Hassan Barakat on the purchase of a 2016 BMW X5. Hassan was a consummate professional who was very well prepared, answered all of my questions and queries in a time efficient manner and was a real pleasure to work with. I will highly recommend Hassan to anyone who is considering purchasing a car.
Fast Service - Ajs
I came in for an inspection renewal. Joanne Holmes was very helpful, and suggested a wiper replacement and offered to have the car washed while they were taking care of the inspection. I was in and out very quickly and was very satisfied with the service.
A pleasure to work with and extremely knowledgable - Mission accomplished
I called Bay Shore BMW off an Internet add as I had called many others too. I was impressed by Dominicks knowledge and willingness to work with me over the phone that it prompted me to meet him the same day and purchase a different vehicles that was better suited for me. He was efficient, professional, dillegent and throughout the process easy to stay in contact with. His follow up skills were greatly appreciated. Highly recommend him and the dealership. Thanks
Quick, Painless & Professional - Lola2189
I can't say enough nice things about the folks at Competition BMW. Phil Laccone and Chris Janssen took amazing care of me and gave me a deal I couldn't resist! When it came to pick up time, Ron made the process quick and easy. I would recommend only Competition BMW!
Seamless transition to new BMW - SS
5th time purchasing a BMW, and 4th time buying one at BMW Manhattan. Brandon Simon makes the process simple and efficient. He is honest, understands his product and doesn't try to "sell" anything you don't need. Highly recommend him.
Great customer service - Bknyboss
They get 5 stars cause the service and the people are great. Had my bmw 750i serviced and they did a excellent job. I would recommend bringing your bmw there for service.
Thanks for working with me - Highlander
I ran into several issues with registration and shipping but George Popa was responsive and helped work with me all the way to ensure that the car was delivered. Thank you for all your help.
Accomodating , customer centric and excellent service - hritik749
When you are having the most horrible experience , middle of the night , your car(BMW) breaks down! whom do rely on? BMW service center!! not just any service center but the ONE in Westchester, NY, they did a great job- towing, provided good back up in the middle of the night, while you are stuck in middle of nowhere.
All the credit goes to the most customer friendly and dedicated representative -Seth Williams, who delivered the best service , I could imagine. The service they have provided confirms that BMW is luxury plus and convenient,thank you.
I can clearly rely on them back again whenever and wherever I am stuck in a life crisis type of situation with my car.
Thanks for the reassuring service, specially to Seth Williams!
Great Service - Jason0000
My salesman was very professional and courteous. He was well informed with the vehicles they sell, and was very helpful with my purchase. He was patient and answered all my questions and my. If you ever go to BMW of Southampton ask for Van Vasilakos. Excellent salesman!
Amazing experience with Habberstad BMW! - DBrite
Although the prospect of getting a new vehicle has always been exciting for me, the process of purchasing one has always dampened this excitement. However, I must say that my recent experience with Habberstad BMW in Huntington showed me that this process does not need to be daunting. My sales agent, Chris Abbatiello, and his Sales Manager, Derek, were absolutely amazing to deal with. I was in the market for a fresh off lease vehicle looking to lease it under a program BMW was running that was either going to end in a couple of days or increase in price (it was the second to last day of the month). They only had one vehicle in stock that met my criteria although it was black, which was a color I was looking to avoid. Chris took on the challenge of getting me the vehicle of my choice. He searched high and low and not only found me a car that met my criteria (including color), but also one that had navigation and other add ons at practically the same price. Their sales manager, Derek, helped Chris fit the car into my budget and we were able to make the deal happen.
It's not that they went the extra mile to find a car for me and make a sale that drove me to write this review, but rather their service level and authenticity, which is second to none. I needed to take delivery of the vehicle before the month's end to qualify for the program, although I was scheduled to leave for an international trip that made it impossible for me to pick up the vehicle by the required date. However, Chris offered to personally deliver the vehicle to my home and drop it off with my wife. As I didn't get to see the vehicle beforehand as it was not at the dealership, he promised me that he would make sure the car was impeccable and detailed before delivery, reassuring me that he would look over the car as if it was his own before delivering it. Well, when I got home from my trip the car was exactly what he promised, practically new! Not only that, but he didn't like the way the carpet mats cleaned up so told me he was going to order new ones for me, which I picked up tonight. Amazingly enough, I didn't have to ask for new ones. I truly felt like he had my best interested in mind and treated me as if I was a family member.
Bravo Chris and Derek! Quite easy to see why Habberstad has been around as long as they have.
Pre-Owned buyer Experience - Expectations Exceeded - Frank90
My experience at this Pre Owned BMW of Bayside was exceptional. The sales team took the time to understand my concerns and did everything possible to ensure a smooth & pressure-free process. Utimately my sales advisor (Dennis), earned my business by finding the exact vehicle I specified; while remaining mindful of my price-point. Smoothest car-buying experience I've had to-date. I would not hestitate to recommend this dealership to anyone.
Lease of new X5 - Celine123
Excellent Customer service
We leased a new X5 on January 29. The salesperson and the manager worked with my husband because it was a total surprise to me.
Great Job !
First rate service department - Brian T
My 2015 535 GT fell victim to an attack from a family of mice, who caused the rear air suspension to fail catastrophically . Nonetheless, when I limped into the service department without an appointment, they were able to take me in, and provided a loaner while repairs were being done. When I first came in, we were unaware of the cause of the failure, but this didn't matter to Mike. Repairs were completed in a timely manner, and we were kept advised of the progress throughout. A very positive experience.
Excellent and hardworking - trev
BMW of Oyster Bay, especially Paula Calderon and John in the Finance dept, really helped my husband get the perfect graduation, The entire experience was fun and full of laughs. My husband was extremely happy; therefore so was I!!
Purchase of x3 BMW - Tony
I am in the process of purchasing a used 2014 x3 BMW at BMW of Freeport. The sales Manager Chris and sales agent Eli gave exceptional customer service. Both were professional and concerned that my purchase would meet my needs. You will be on the right track when asking their guidance. The showroom was immaculate and overall a great experience..
Rani is the man, trust us we went to four dealers during the - Cokea
It has been about a week since we picked up our new (and first ever) BMW from Mamaroneck BMW. We worked with the salesperson, Rani to find the right car for our family's needs. We love Rani and the staff at the dealership. .No kidding the experience from the front of the house to the back was outstanding. In particular our experience from the first interaction with Rani was professional, and he was attentive during the entire process. Note, we can tell from experience, how outstanding Rani and the entire team at Mamaroneck was as we dealt with four other BMW dealerships in NY and CT before buying this car. By -far this team stands out. Management should be very pleased with the results- Rani was great to deal with and we are still singing his praise.
Above and beyond ! - D JORDAN XONE
I purchased a beautiful pre-certified 2013 X1. From Burdick BMW at Drivers Village. ( Great deal by the way) The service dept was topping off my fluid levels but I had a question about linking my I-Phone to the USB port. It was a little bit of a puzzle because of Apple technology and the technology of BMW. The SERVICE DEPARTMENT and the SALES DEPARTMENT collaborated and went above and beyond anything I've ever seen or been involved at a dealership. They came up with the solution and my iPhone works great in my X1. The two departments did not hesitate ! They didn't send me off to solve the problem on my own. Like other dealerships would have.
This is my second vehicle from Burdick BMW and I've recieved nothing less than honest, courteous and a confidence that I have recieved a great car and service when I need it . Thank You!
RIPOFF! at closing---go elsewhere - Disgruntled
At the closing the sales manager ( don't remember her name) rattled off about 6 extra insurance packages (chip & dent, glass, etc. including tire insurance totaling 1/3 of purchase price!) I would have bought the tire insurance alone (replacement tires cost $300-$400 each & there is no spare tire).
I had to buy the entire package $7500 or nothing. Of course the salesman said nothing about extra costs before. The other BMW dealer would have sold me tire insurance without all the extras.
Don't buy at Keeler BMW. Go elsewhere.
Purchased Subaru with help of salesman Tom Ciccarelli - Subarukr51
We purchased a vehicle with Tom's help in 48hours. He was extremely helpful without being pushy. We had a very bad experience last year with a competitor dealership. It took us year to resume our search for a car because of that experience. We have always purchased our cars through Carbone dealerships and really made a mistake going to the competitor. We have learned our lesson. Tom's manner was refreshing and we will recommend him and the Carbone dealership to our family and friends.
they are deceiptfull - Denis
I will never do business with these people again. I will probably never buy a BMW again based on my experience with them. Basically they lied to me in order to make a sale > when confronted they would not return phone calls. these are rotten to the core .Stay away
BMW doesn't stand behind their product!! - Cbarry
I took my 2011 BMW X5 with 43K miles on it to Towne BMW for an oil change and a open recall on the Vanos Bolt Assembly. Came back days later leaking oil. I took it back a second time get the job done right. 1300 miles later my motor starting knocking! 3rd trip back, now I am told my motor has metal shavings in it and I will need a new crate motor for 20K! I was under the mileage for the warranty but over the 4 years by about 6 months. Tom, the Service Manager, called me with the news and had the mechanic on the phone that listened to the car. First they claimed I was overdue for my oil change. I had my records proving otherwise. They denied the Vanos recall had anything to with the issue because "it's way in the front of the motor." It was a high end knock in the motor coming from the Vanos area. Then the mechanic tells me "the crank is sliding back and forth" which is the problem. I found that interesting seeing the crank doesn't slide back and fourth, it is seated in crank journals. I would assume the mechanic wanted to blame journal surface burns or bush-burning. Bush-burning is mainly caused by lack of lubrication, thin or dirty oil. Again, perfectly maintained vehicle. The local warranty rep offered to cover 20% of the motor. I then contacted BMW North America a spoke to Zac Grubbs. I faxed my records over and 5 days later was told they are standing by the 20%. Towne offered me 13K for my vehicle plus BMW's 20% which came to $15,600 if I wanted to trade it in. ( That's a quick loss of 10k after Towne touched my vehicle!) I went and picked up my vehicle and drove it next door to Land Rover. I told Land Rover about the noise and what Towne believed the issue was. They offered me 19k! Towne was also kind enough to leave all the heat shields from the top and bottom of the motor and the air induction system in the rear of the vehicle. Had to make another trip back for the box of bolts. In my opinion Towne BMW is responsible for ruining my motor. I have since purchased a Land Rover and would never go back to a BMW after seeing how they stand behind their product. Also, I wouldn't take ANY motorized vehicle to Towne for any type of repair! BBB, Attorney General and Consumer Affairs to follow.
Not A Smooth Delivery Experience - NY15043SRSX
I recently took delivery of a brand new 2015 3 Series. The initial visit was fairly good, After I put the down payment in the mix things seemed to slip through the cracks as far as friendliness and communication. I started to feel like I was working for BMW as I had to keep requesting the status of my cars delivery status. Strange as I know BMW is pretty well know for its customer centric approach to doing business. Here is the kicker.... I was finally told the car would be ready for delivery so I booked a time to pick it up. Few bumps in the road during the process... My payment amount was off and thank goodness I am great with numbers due to my career so I stopped the paperwork juggle and asked that the numbers be evaluated again before I sign the dotted line. Sure enough I was right. The payment was much less than was presented to me. Not only that the wrong file was pulled up and I spent sometime going through someone else's account... How The Heck Does That Happen. I will give the team that one as it was a Friday night and we were all tired and ready to go home.... Then I finally get to look around and inside the car and to my surprise the inside of the vehicle was not detailed at all. In fact a bit of dust was found on the dash but I chalk that up to the boat trip to the mainland. Still you would think that you would want the interior of the car to shine so it is more visually appealing to the customer. Also the outside of the vehicle was spotty like someone took a hose to it and figured that would be good enough to see it off the lot. Let me make it very clear that its the little things that create Customer WoW and I am sad to say that it did not happen for me. Lastly to top it off during the beginning of my wheeling and dealing I was told that some nice all season/cold weather matts would be thrown into the deal as they could not move at all from the MSRP... I am sure that was not true... so I decided to give the sales rep the opportunity to make right with that by beating around the bush and asking questions about how much they were and where they were located and no such luck. As a higher up within my company I make it my personal mission to make sure we provide customer wow and earn our 5 star review each and every time. One thing I can say is if you offer a customer something do your best to make it happen. Also, if you are working at a BMW or any car dealership I would recommend making sure the cars look A1 on the inside - especially if its going to be taken home.
All in all I will give them another try after my lease is up and I currently thinking about upgrading my wives car from a Mini to a BMW but my wife was not too impressed with the outcome of my experience... I have to ask... Where is the customer centric approach BMW ? I will be attempting to reach out to the Vice President of Sales to voice my experience and see how BMW can make me a believer and a customer for life. On a good note - I have received great compliments about my car and it drives great.
SUPERB SERVICE, THANK YOU GAULT BMW! - bmwlover
My letter text to the owner of Gault BMW:
Dear Ms Gault,
I want to extend my sincere thanks to your service team, led by Joe Kiesecker, for their outstanding “no-notice” support they provided me on Friday, October 23rd.
I was in Endicott that day for a busy day with clients and U.S. Government customers at the Huron building down the street from your place, having driven my 2015 550i up from the metropolitan Washington DC area the night before. For some reason that morning, the car started very rough, and a dashboard warning of “drivetrain malfunction, drive car very slowly” popped up. Uh oh. Very strange, not to mention the horribly rough ride two-mile ride into town from the hotel. And, I’m five hours from home on a Friday.
Remarkably, your dealership was just blocks down the road. Most importantly, Joe Kiesecker could not have been more accommodating. He took my call out of the blue and immediately accepted a drive-in emergency appointment. He had one of his folks drive me to the Huron so I could conduct my business there while he took care of my car. Whew.
Nothing but superb service throughout by Joe and his team. He notified me when the car was ready, offered a shuttle to pick me up, and confirmed the car was fine, short of a possible software problem that triggered protection features. And that BMW is getting similar feedback as my experience, so I expect someday a fix will occur.
THIS is what I call service. Ms Gault, I simply cannot say “thanks” enough for the truly professional, methodical, and most importantly, personal attitude demonstrated by Joe and his team. Joe even called me the following Monday to ensure I got home OK and the car was OK (it was). I don’t live in Endicott and didn’t buy from Gault BMW, yet I was treated as a member of the community who had. Words cannot properly describe the experience I’ll never forget.
Perhaps your team can “bottle” this service model. Again, many thanks to you and your outstanding team!
In New York
BMW Client Advisor
BMW of Manhattan