Robert Wachsman - dr caren
all salesman should be inspired by robert's incredible kindness and work ethic
I have known robert for at least 10 years and wish everyone was
as special as he is - the world would be a better place
dr caren schumer
Great service! - BF
I love Joanne Holmes! She knows exActly what needs to be done and how long it will take. It's always great to work with her. That she can put me and my car together is amazing since I'm sure she helps lots of people each day. Beth Jung
excelent customer service - yamilomar
Excelent customer service. Great cars offers and attention with all details. I would definitely recommend this dealership. Justin Martinez and Dennis Gonzales was very respectful and they really know how to comunicate with the customer
BMW manhattan - Teammaloney
Brandon was amazing and my experience with bmw of manhattan was A+. I would refer friends and family to this dealer. Did a fantastic job.
Sales advisor Phil Laccone - detsqd
My name is Todd Heiman. I was previously a customer at Bayside BMW. I leased my last 4 cars from them. Phil Laconne is a neighbor of mine at North Shore Towers. I contacted Phil and explained my BMW was due back soon and I was interested in leasing another one. Phil impressed me with his knowledge of the vehicle and his willingness to work with me, and to put me in a new BMW. I made the decision at that time to lease my next car from Phil. That was not an easy decision because I had a previous relationship with Bayside BMW. I am writing this review because I am very happy that I went with Phil and Competition BMW and want to take this opportunity to say thank you to Phil and the whole staff.
Great Expierence! - Jen D.
Ricardo was great salesperson easy to deal with very knowledgeable. He went above and beyond to find me the car I wanted and get us the best deal possible. I am so happy with my car!
Great Service Dept... - BimmerBoy335
All staff very polite and helpful....especially Neil Garoogian as a service manage and Johnny Kral Master Automotive Technician.
These people care about getting it right...and about your complete satisfaction. A very personal touch unseen by me before in any other dealership through my many auto purchases. Thanks guys!
Accomodating , customer centric and excellent service - hritik749
When you are having the most horrible experience , middle of the night , your car(BMW) breaks down! whom do rely on? BMW service center!! not just any service center but the ONE in Westchester, NY, they did a great job- towing, provided good back up in the middle of the night, while you are stuck in middle of nowhere.
All the credit goes to the most customer friendly and dedicated representative -Seth Williams, who delivered the best service , I could imagine. The service they have provided confirms that BMW is luxury plus and convenient,thank you.
I can clearly rely on them back again whenever and wherever I am stuck in a life crisis type of situation with my car.
Thanks for the reassuring service, specially to Seth Williams!
Great Service - Jason0000
My salesman was very professional and courteous. He was well informed with the vehicles they sell, and was very helpful with my purchase. He was patient and answered all my questions and my. If you ever go to BMW of Southampton ask for Van Vasilakos. Excellent salesman!
Amazing experience with Habberstad BMW! - DBrite
Although the prospect of getting a new vehicle has always been exciting for me, the process of purchasing one has always dampened this excitement. However, I must say that my recent experience with Habberstad BMW in Huntington showed me that this process does not need to be daunting. My sales agent, Chris Abbatiello, and his Sales Manager, Derek, were absolutely amazing to deal with. I was in the market for a fresh off lease vehicle looking to lease it under a program BMW was running that was either going to end in a couple of days or increase in price (it was the second to last day of the month). They only had one vehicle in stock that met my criteria although it was black, which was a color I was looking to avoid. Chris took on the challenge of getting me the vehicle of my choice. He searched high and low and not only found me a car that met my criteria (including color), but also one that had navigation and other add ons at practically the same price. Their sales manager, Derek, helped Chris fit the car into my budget and we were able to make the deal happen.
It's not that they went the extra mile to find a car for me and make a sale that drove me to write this review, but rather their service level and authenticity, which is second to none. I needed to take delivery of the vehicle before the month's end to qualify for the program, although I was scheduled to leave for an international trip that made it impossible for me to pick up the vehicle by the required date. However, Chris offered to personally deliver the vehicle to my home and drop it off with my wife. As I didn't get to see the vehicle beforehand as it was not at the dealership, he promised me that he would make sure the car was impeccable and detailed before delivery, reassuring me that he would look over the car as if it was his own before delivering it. Well, when I got home from my trip the car was exactly what he promised, practically new! Not only that, but he didn't like the way the carpet mats cleaned up so told me he was going to order new ones for me, which I picked up tonight. Amazingly enough, I didn't have to ask for new ones. I truly felt like he had my best interested in mind and treated me as if I was a family member.
Bravo Chris and Derek! Quite easy to see why Habberstad has been around as long as they have.
Just a great job... - Gus
This is the 4th BMW that I have purchased at Bayside BMW and again they did not let me down. Dennis was great at staying on point, finding a match to my needs and not trying to oversell. Once we said go, he handled all of the background stuff and we sailed through the process. It was a painless experience.
Lease of new X5 - Celine123
Excellent Customer service
We leased a new X5 on January 29. The salesperson and the manager worked with my husband because it was a total surprise to me.
Great Job !
50,000 mile Service Visit - Mgm418
Very pleased with attention , professionalism and attention to detail of Amanda and all Service staff. The Team went above and beyond the call of duty!!!
Oyster Bay is the best! - CHRISTINE COSENTINO
Evelyn is by far the most educated and aggressive saleswoman at Oyster Bay, she will get the deal done! I left Habberstad in Huntington because of their poor salespeople and service department, it was always a fight and astronomical prices and started servicing my car at Oyster Bay. Much better, smaller dealership, fair prices, someone is always available. Leased my new car from Evelyn and she did the right thing in all aspects, they really go the extra mile to take care of you. I highly recommend this dealership.
The best service center I have ever seen ! - 500coupe
I have to say that Steven itkin is the best service advisor I have sat down with. He cares about your car as if it's his ! I want to thank all of the Bmw team at Freeport Bmw ! Keep up the good work !
Phil Jordan was Outstanding to work with on our first BMW - KeithT
My wife and I showed up on a Sunday just as they opened with no appointment. It’s important to note that the other major BMW dealership in our area is not open on Sunday. Phil greeted us right away. This was our first BMW purchase so he took his time to explain everything and answer all of our questions. He was friendly, not pushy, and we felt he was looking out for our best interests. One of the most important things in a major purchase like this is communication. Phil was timely to respond to our emails and gave us any and all information we requested. The genius we worked with was great and very knowledgeable. Our business manager was also great and made the final parts of the purchase smooth and easy. Over all our experience was outstanding. I would recommend BMW of South Albany and would tell them to ask for Phil Jordan.
Rani is the man, trust us we went to four dealers during the - Cokea
It has been about a week since we picked up our new (and first ever) BMW from Mamaroneck BMW. We worked with the salesperson, Rani to find the right car for our family's needs. We love Rani and the staff at the dealership. .No kidding the experience from the front of the house to the back was outstanding. In particular our experience from the first interaction with Rani was professional, and he was attentive during the entire process. Note, we can tell from experience, how outstanding Rani and the entire team at Mamaroneck was as we dealt with four other BMW dealerships in NY and CT before buying this car. By -far this team stands out. Management should be very pleased with the results- Rani was great to deal with and we are still singing his praise.
Happy with my new BMW - Debboj
I had a good buying experience with Burdick. After selecting the model I wanted (X3), I shopped around and found the best deal with Burdick. Alex Mincola, sales, ably assisted me in getting what I wanted at a fair price. I went to the Encore event, and highly recommend doing this, as it helps you understand the complex electronics system. Love my new car, and so do all my friends.
Disappointing and shady business - Keelerisnotmydealer
A few months back my husband and I went in to look at a certified used 328i. When going through pricing/trade in value they said they would give us 3k less than the kbb value for our vehicle and then the monthly payments turned out to be 40k for a 25k car. Even factoring in interest rates (which we have great credit) the math did not make sense. The sales rep Riaz was unprofessional, shady and tried to come up with special "deals" that were equally as shady.
Today I asked if a car was still available on an online chat with Shawanda. She would not let me know if a car was available but insisted that I need to have a sales rep let me know. When I told her I had a bad experience with the Keelers reps and just wanted to know if the car was available she was again rude, condescending and unprofessional.
I should have known from the first visit that it is not a place to do business. I will not give them my business and will let all of my friends and family know about this experience.
Excellent deal and customer service - 2016landcruiser
My hats is off to the manager Peter and my sales person Tim for a very pleasant leasing experience for my new 2016 750xi. I was treated with respect and professionalism from the start.The deal was very competitive, transparent and there were no issues or games and everything was delivered on time and as promised. This team is among the best that I have ever dealt with over the many years that I have leased my 11 past BMW'S and I have dealt with most of the nearby BMW dealerships in the past. My thanks to Orange County BMW for a job well done.
Purchased Subaru with help of salesman Tom Ciccarelli - Subarukr51
We purchased a vehicle with Tom's help in 48hours. He was extremely helpful without being pushy. We had a very bad experience last year with a competitor dealership. It took us year to resume our search for a car because of that experience. We have always purchased our cars through Carbone dealerships and really made a mistake going to the competitor. We have learned our lesson. Tom's manner was refreshing and we will recommend him and the Carbone dealership to our family and friends.
BMW doesn't stand behind their product!! - Cbarry
I took my 2011 BMW X5 with 43K miles on it to Towne BMW for an oil change and a open recall on the Vanos Bolt Assembly. Came back days later leaking oil. I took it back a second time get the job done right. 1300 miles later my motor starting knocking! 3rd trip back, now I am told my motor has metal shavings in it and I will need a new crate motor for 20K! I was under the mileage for the warranty but over the 4 years by about 6 months. Tom, the Service Manager, called me with the news and had the mechanic on the phone that listened to the car. First they claimed I was overdue for my oil change. I had my records proving otherwise. They denied the Vanos recall had anything to with the issue because "it's way in the front of the motor." It was a high end knock in the motor coming from the Vanos area. Then the mechanic tells me "the crank is sliding back and forth" which is the problem. I found that interesting seeing the crank doesn't slide back and fourth, it is seated in crank journals. I would assume the mechanic wanted to blame journal surface burns or bush-burning. Bush-burning is mainly caused by lack of lubrication, thin or dirty oil. Again, perfectly maintained vehicle. The local warranty rep offered to cover 20% of the motor. I then contacted BMW North America a spoke to Zac Grubbs. I faxed my records over and 5 days later was told they are standing by the 20%. Towne offered me 13K for my vehicle plus BMW's 20% which came to $15,600 if I wanted to trade it in. ( That's a quick loss of 10k after Towne touched my vehicle!) I went and picked up my vehicle and drove it next door to Land Rover. I told Land Rover about the noise and what Towne believed the issue was. They offered me 19k! Towne was also kind enough to leave all the heat shields from the top and bottom of the motor and the air induction system in the rear of the vehicle. Had to make another trip back for the box of bolts. In my opinion Towne BMW is responsible for ruining my motor. I have since purchased a Land Rover and would never go back to a BMW after seeing how they stand behind their product. Also, I wouldn't take ANY motorized vehicle to Towne for any type of repair! BBB, Attorney General and Consumer Affairs to follow.
SUPERB SERVICE, THANK YOU GAULT BMW! - bmwlover
My letter text to the owner of Gault BMW:
Dear Ms Gault,
I want to extend my sincere thanks to your service team, led by Joe Kiesecker, for their outstanding “no-notice” support they provided me on Friday, October 23rd.
I was in Endicott that day for a busy day with clients and U.S. Government customers at the Huron building down the street from your place, having driven my 2015 550i up from the metropolitan Washington DC area the night before. For some reason that morning, the car started very rough, and a dashboard warning of “drivetrain malfunction, drive car very slowly” popped up. Uh oh. Very strange, not to mention the horribly rough ride two-mile ride into town from the hotel. And, I’m five hours from home on a Friday.
Remarkably, your dealership was just blocks down the road. Most importantly, Joe Kiesecker could not have been more accommodating. He took my call out of the blue and immediately accepted a drive-in emergency appointment. He had one of his folks drive me to the Huron so I could conduct my business there while he took care of my car. Whew.
Nothing but superb service throughout by Joe and his team. He notified me when the car was ready, offered a shuttle to pick me up, and confirmed the car was fine, short of a possible software problem that triggered protection features. And that BMW is getting similar feedback as my experience, so I expect someday a fix will occur.
THIS is what I call service. Ms Gault, I simply cannot say “thanks” enough for the truly professional, methodical, and most importantly, personal attitude demonstrated by Joe and his team. Joe even called me the following Monday to ensure I got home OK and the car was OK (it was). I don’t live in Endicott and didn’t buy from Gault BMW, yet I was treated as a member of the community who had. Words cannot properly describe the experience I’ll never forget.
Perhaps your team can “bottle” this service model. Again, many thanks to you and your outstanding team!
In New York
BMW Client Advisor
BMW of Manhattan