Excellent Customer Service - mumair87
Sheneta Dailey is an excellent service advisor. She was attentive, friendly and very professional. Problems reviewed and corrections explained. I would highly recommend Sheneta. Problems reviewed and corrections explained.
Excellent Customer Service - RobinK
I had the pleasure of being greeted by Leanne Carnes when I brought my car in for an interior noise issue. She was quick, thorough and pleasant. I received my loaner car quickly and was kept informed of the progress periodically throughout the morning. She explained what was found and how it was corrected. The car was returned to me washed and vacuumed. I would recommend BMW to all my anyone
A car for me! - Liz56
Paul is a very high energy individual, very refreshing. He understood my specific needs that I wanted for my new 3 series lease and certainly delivered! I am so happy with my vehicle, it's me! Thanks again Paul for being entertaining and professional at the same time. Elizabeth
A Great Experience! - Eileen13
This is my third BMW from Competition. I have complete trust and confidence in my Sales Advisor Marc. He works closely with me to meet my changing needs and always puts me in the perfect vehicle. I look forward to many more BMWs from Marc and Competition!
Service oriented - ReviewAuthor123456
Friendly staff, open layout, convenient location, full service and inventory on site, generous opening hours, authentic BMW experience with none of the annoying salesmanship or pressure
car buying experience at wide world Bmw - jason ahialey
2nd time overall buying a car, first time at wide world BMW. overall a real great atmosphere. highly professional sale reps. good interaction from talking all the way to the end of the sale.
A true pleasure doing business here - FJ
A truly unique experience being able to engage a sales person over the phone and conclude with what I describe as a phenomenal deal. No nonesense, no gimmicks. Drove into Brooklyn from NJ as no one else could beat their price. Car was ready and waiting for pick up. Spent less than an hour at the dealership turning in old lease and driving away in new car. Kudos to Anthony Miccio and the team at Life Quality BMW
Elan Zamora - Ron
Elan is an absolute pleasure to work with. Always helpful and professional in all his dealings. This is my 5th BMW, the last 4 with him.
First New BMW - SLH
I finally purchased my new BMW 428i and I absolutely love it. Chris Cursi was my salesperson and he made my first BMW experience great. He was very patient as we drove about 4 different BMW's until I made my final decision. Chris is really good and I would recommend him highly.
Great Service - Jason0000
My salesman was very professional and courteous. He was well informed with the vehicles they sell, and was very helpful with my purchase. He was patient and answered all my questions and my. If you ever go to BMW of Southampton ask for Van Vasilakos. Excellent salesman!
Bayside BMW - KennyX5
Everyone one here was very professional and friendly that includes sales people ,secretary and the tech that cleans up the car and does knick knacks for u . I walked in wit greetings and smiles .
50,000 mile Service Visit - Mgm418
Very pleased with attention , professionalism and attention to detail of Amanda and all Service staff. The Team went above and beyond the call of duty!!!
Wonderful service - Richie_M3
I have nothing but great thing to say about Oyster Bay Bmw. I visited the dealership yesterday inquiring about a lease on a BMW X5 and was assisted by a warm greeting from Paula. She was wonderful to deal with and put no pressure on you coming from a customers perspective. Thanks to her I left the dealership on the same day in a new X5. If you're in the market for a BMW I would recommend Paula to anyone who is looking for an honest salesperson willing to answer all your questions and tend to your needs.
Simple and Easy - sonyaxpeace
They were super helpful and honest during our entire buying experience. Even though I had purchased a Honda CR-V they were still able to provide adequate information and offered me insight into the car I was buying. The sales manager and customer service representatives were all welcoming and friendly and the process was quick and easy. I would definitely go back to this dealership if I had to buy another car in the future.
Rani is the man, trust us we went to four dealers during the - Cokea
It has been about a week since we picked up our new (and first ever) BMW from Mamaroneck BMW. We worked with the salesperson, Rani to find the right car for our family's needs. We love Rani and the staff at the dealership. .No kidding the experience from the front of the house to the back was outstanding. In particular our experience from the first interaction with Rani was professional, and he was attentive during the entire process. Note, we can tell from experience, how outstanding Rani and the entire team at Mamaroneck was as we dealt with four other BMW dealerships in NY and CT before buying this car. By -far this team stands out. Management should be very pleased with the results- Rani was great to deal with and we are still singing his praise.
Excellent Experience! - John Reese
My wife & I just bought a new BMW 340 & love it. Dan Nye is our sales rep & he was very helpful finding the car with all the features we wanted. Also, is very knowledgeable on all the features. Thanks Dan! John & Kathy Reese, Ilion, NY
AROGANT , NO INTEGRETY - JT
I live 4 hours away from this dealership. they assured me my brand new BMW was ready for pickup on the day they promised . I arrived at 9, the vehicle was ready for 7 hours. I had to get a hotel room . A few months later I learned they failed to disclose a BMW discount advertised on there web site claiming it was my responsibility to discover the discount. The salesman and the sales manager felt the same way. Ill never but anything from them again .
Overpaid incompetent mechanics - Donttreatmebad
BMW Rochester used to have serious attitude. That has gotten better in service, but they are still incompetent. I have had my car in 4 times for the same problem and all I get is more expensive part replacements (their guesses) and no solutions. They always like to suggest the expense parts. For $115 per hour, they should be able to test which part is bad and replace it, not just guess. I can do that! All in all I would be willing to go to them if they could actually fix a problem - I have been waiting months.
Excellent deal and customer service - 2016landcruiser
My hats is off to the manager Peter and my sales person Tim for a very pleasant leasing experience for my new 2016 750xi. I was treated with respect and professionalism from the start.The deal was very competitive, transparent and there were no issues or games and everything was delivered on time and as promised. This team is among the best that I have ever dealt with over the many years that I have leased my 11 past BMW'S and I have dealt with most of the nearby BMW dealerships in the past. My thanks to Orange County BMW for a job well done.
Purchased a 2015 528xi from Nick Yocono - Call Nick in sales!
My wife and I spoke with Nick on the phone from our home in NH. An ad for a 5 series with all the bells and whistles and the color we wanted came up in cars,com. After 3 conversations with Nick, we felt comfortable enough to make an 8 hour round trip for this car. We agreed on a trade value for my 328xi which was fair trade in value after consulting KBB.com.
We arrived to find the car ready to go, indoors with a buffed shine and a spotless interior. Nick made sure we wouldn't be disappointed and he did a great job of it! I am in sales myself so I know what has to go on behind the scene to make a transaction appear easy for the buyer.
Just as we were about to drive away for the 4 hour return trip, Nick noticed a spot on the concrete where the car was idling. Nick stopped us then brought a tech out from the service department for a look. Turned out that when they replaced a part to qualify the car for the BMW pre-owned status, a hose was not seated properly and had a slight leak. This was taken care of withing 15-20 minutes and away we went very pleased that Nick was paying attention.
And before we arrived, Nick sent an email telling us that 4 new tires were installed. NICE! and this car only has 15,000 miles.
Nick Yocono. I'll be looking for him next time I replace my car. Thanks Nick!!
Great place - AB
Gault is great. I bought a new 535xi and I love it. They pick my car up and leave me another when I need service!
Purchased Subaru with help of salesman Tom Ciccarelli - Subarukr51
We purchased a vehicle with Tom's help in 48hours. He was extremely helpful without being pushy. We had a very bad experience last year with a competitor dealership. It took us year to resume our search for a car because of that experience. We have always purchased our cars through Carbone dealerships and really made a mistake going to the competitor. We have learned our lesson. Tom's manner was refreshing and we will recommend him and the Carbone dealership to our family and friends.
very poor costumer service - lakhvir singh
they treat you by you cloths and who you are they think if I'm not white so i can't afford BMW . first i was there looking around foe 30 min at 11.00 am no one was interest to talk us me my wife and kids they were thinking we r there just to chill . so then i went to cashier i asked if everyone is busy . then she oh you guys looking to buy i said yes thats why we are here then they got guy for us he wasn't interest in us he was thinking same thing that we can't afford BMW . good luck guys . we bought 2(bmwx5 2017&BMWX3 2017) car from WESTLAKE BMW of cleveland ohio . i be coming to service to your dealership lets see how will you take us
In New York
BMW Client Advisor
BMW of Manhattan
BMW of Hudson Valley
General Sales Manager