The BMW lookout - BmwFresh26
So my 2017 started off pretty bad i would say.My girlfriend was in an accident with my car... Long story short Randy at Bmw told me my car would be ready but then they ran into a few more problems. My 30 day rental through my insurance company ran out has of today. I spoke with Randy and explained the situation, she told me she would get back to me later today posible tommorow feb 3. I leave my phone for about 20 minutes then i realize i had a miss call from BMW. So i called back. Randy told me that BMW would pay take over the payment for my rental for the next few days until my car is ready. Thats what i call being good to your customers... They have wonderful people working at this location. Randy i want to thenk you and Dennis for treating like family...
excellent service - Rex Chuachingco
Carol Muniz Service advisor shows great professionalism and hospitality and provided excellent customer service. She was very friendly and courteous and got the job done smoothly and quickly. great expience overall
Best car experience I have had yet! - Michjack60
Very happy and satisfied with my car!!! Got the BMW X-1. Great experience buying my car, had Robert Pellegrino help me out, very good experience overall!!!
Purchase BMW X5 - bonnie markey
Tom DeGennaro was a credible, knowledgeable and strategic salesman in helping me to purchase my BMW X5. Couldn't be more pleased with my experience!
Service and genius - Erin
Kamilla was very knowledgeable and very flexible arranging my appointment - she answered all of my questions thoroughly and clearly. It was a pleasure dealing with her and look forward to my next genius session. I highly recommended her to any of my BMW companions!
Evron is always helpful and very knowledgable as well - the service team is easy and hassle free to deal with - and Simone at the service desk was so kind and helpful- I am happy to be A Bmw client
Thank you Tessa Castillo and Wide World BMW! - Jason L
We were in the market to buy a new car. We went through our employee discount program and got an unbelievable deal on a 2017 340i xdrive. Tessa Castillo our client adviser was up front with all costs and very honest. I highly recommend Tessa Castillo if you are in the market for a BMW. We couldn't be happier. Thanks Tessa and Wide World BMW!
A true pleasure doing business here - FJ
A truly unique experience being able to engage a sales person over the phone and conclude with what I describe as a phenomenal deal. No nonesense, no gimmicks. Drove into Brooklyn from NJ as no one else could beat their price. Car was ready and waiting for pick up. Spent less than an hour at the dealership turning in old lease and driving away in new car. Kudos to Anthony Miccio and the team at Life Quality BMW
Elan Zamora - Ron
Elan is an absolute pleasure to work with. Always helpful and professional in all his dealings. This is my 5th BMW, the last 4 with him.
First New BMW - SLH
I finally purchased my new BMW 428i and I absolutely love it. Chris Cursi was my salesperson and he made my first BMW experience great. He was very patient as we drove about 4 different BMW's until I made my final decision. Chris is really good and I would recommend him highly.
Great Service - Jason0000
My salesman was very professional and courteous. He was well informed with the vehicles they sell, and was very helpful with my purchase. He was patient and answered all my questions and my. If you ever go to BMW of Southampton ask for Van Vasilakos. Excellent salesman!
Nice experience - Veronica
Trevon himself was great and very accomodating. He even home delivered a car for us to view. Due to some delays upon purchasing, the delaerships receives 4 stars. Do not hesitate to work with Trevon.
50,000 mile Service Visit - Mgm418
Very pleased with attention , professionalism and attention to detail of Amanda and all Service staff. The Team went above and beyond the call of duty!!!
Wonderful service - Richie_M3
I have nothing but great thing to say about Oyster Bay Bmw. I visited the dealership yesterday inquiring about a lease on a BMW X5 and was assisted by a warm greeting from Paula. She was wonderful to deal with and put no pressure on you coming from a customers perspective. Thanks to her I left the dealership on the same day in a new X5. If you're in the market for a BMW I would recommend Paula to anyone who is looking for an honest salesperson willing to answer all your questions and tend to your needs.
Deceptive, Unethical & Unfair Practices - DW
I had a very bad experience at BMW of Freeport. Do Not let their overly welcoming behavior deceive you.
I arrived at 11:am the day of purchase and left after 5pm that afternoon. Noticed later that night the car was delivered without the floor mats. They baited me and sold me a 2016 528I almost $10,000 over the advertised sticker price. After traveling back and fourth 8 times to confront them and to find a resolve for the issue I was approached with more deceptive BS. When I threatened to expose them the General Manager Gregg Vitello and General Sales Manager Matt Dency tried to blind side me even further by offering to customize the lease vehicle with accessories and a free car wash and detail. Even offered to paint the rims Ridiculous!!!!. I declined their offer and I am currently seeking out legal action against BMW of Freeport. This is my fourth leased vehicle and First at BMW of Freeport. I have never experienced anything like this before. An absolute nightmare! Please do your research because I did not. Take someone knowledgeable with you and more importantly do not trust BMW of Freeport staff!!!!
Rani is the man, trust us we went to four dealers during the - Cokea
It has been about a week since we picked up our new (and first ever) BMW from Mamaroneck BMW. We worked with the salesperson, Rani to find the right car for our family's needs. We love Rani and the staff at the dealership. .No kidding the experience from the front of the house to the back was outstanding. In particular our experience from the first interaction with Rani was professional, and he was attentive during the entire process. Note, we can tell from experience, how outstanding Rani and the entire team at Mamaroneck was as we dealt with four other BMW dealerships in NY and CT before buying this car. By -far this team stands out. Management should be very pleased with the results- Rani was great to deal with and we are still singing his praise.
Excellent Experience! - John Reese
My wife & I just bought a new BMW 340 & love it. Dan Nye is our sales rep & he was very helpful finding the car with all the features we wanted. Also, is very knowledgeable on all the features. Thanks Dan! John & Kathy Reese, Ilion, NY
AROGANT , NO INTEGRETY - JT
I live 4 hours away from this dealership. they assured me my brand new BMW was ready for pickup on the day they promised . I arrived at 9, the vehicle was ready for 7 hours. I had to get a hotel room . A few months later I learned they failed to disclose a BMW discount advertised on there web site claiming it was my responsibility to discover the discount. The salesman and the sales manager felt the same way. Ill never but anything from them again .
My salesman - Susiek2965
I walked into this dealership and was greeted by Augie, he was so helpful and took care of my needs, I bought the car if my dreams because if him. Thank you again
Overpaid incompetent mechanics - Donttreatmebad
BMW Rochester used to have serious attitude. That has gotten better in service, but they are still incompetent. I have had my car in 4 times for the same problem and all I get is more expensive part replacements (their guesses) and no solutions. They always like to suggest the expense parts. For $115 per hour, they should be able to test which part is bad and replace it, not just guess. I can do that! All in all I would be willing to go to them if they could actually fix a problem - I have been waiting months.
Excellent deal and customer service - 2016landcruiser
My hats is off to the manager Peter and my sales person Tim for a very pleasant leasing experience for my new 2016 750xi. I was treated with respect and professionalism from the start.The deal was very competitive, transparent and there were no issues or games and everything was delivered on time and as promised. This team is among the best that I have ever dealt with over the many years that I have leased my 11 past BMW'S and I have dealt with most of the nearby BMW dealerships in the past. My thanks to Orange County BMW for a job well done.
Great place - AB
Gault is great. I bought a new 535xi and I love it. They pick my car up and leave me another when I need service!
Purchased Subaru with help of salesman Tom Ciccarelli - Subarukr51
We purchased a vehicle with Tom's help in 48hours. He was extremely helpful without being pushy. We had a very bad experience last year with a competitor dealership. It took us year to resume our search for a car because of that experience. We have always purchased our cars through Carbone dealerships and really made a mistake going to the competitor. We have learned our lesson. Tom's manner was refreshing and we will recommend him and the Carbone dealership to our family and friends.
very poor costumer service - lakhvir singh
they treat you by you cloths and who you are they think if I'm not white so i can't afford BMW . first i was there looking around foe 30 min at 11.00 am no one was interest to talk us me my wife and kids they were thinking we r there just to chill . so then i went to cashier i asked if everyone is busy . then she oh you guys looking to buy i said yes thats why we are here then they got guy for us he wasn't interest in us he was thinking same thing that we can't afford BMW . good luck guys . we bought 2(bmwx5 2017&BMWX3 2017) car from WESTLAKE BMW of cleveland ohio . i be coming to service to your dealership lets see how will you take us
In New York
BMW Client Advisor
BMW of Manhattan
BMW of Hudson Valley
General Sales Manager