fine as usual. Carol is wonderful. - Barbara1945
Carol is the main reason I return to the dealership. The service technicians are also very well trained and pleasant. Honest people and fair prices are very important to me.
A little over whelming... - Foodangel
Rebecca was knowledgeable, professional and patient with me as 1st time BMW owner. Follow-up email and invitation to revisit of I had questions or concerns felt like a lifeline! Thank you!
Walking on easy street - Santefe
From the moment I noticed my desired vehicle, the response from the dealership was quick, polite, and very welcoming. I made an appointment online and met with the sales person Dominic Lomardi, who held my hand through the entire purchase and made me feel comfortable every step of the way. This was the easiest car purchase I've made. Dominic was overly knowledgeable of car and offered me excellent service from start to finish and through to a three week follow up after purchase.
OUTSTANDING SERVICE - Marta
Our family has purchased BMW's in the past with Manny, that is why we traveled to Manhattan to purchase an M4 for my son. When I arrived at the dealership, Manny had everything ready for me to sign and I was out the door within 15 minutes. Manny is a class act, he sells you what you want and NEVER tries to upsell more than what you can afford. He is honest and his word is gold!
Competition BMW is second to none. - Valerie
I just picked up my third BMW from Competition BMW. Phil Laccone was my sales advisor each time. He helped me decide which model was the best fit for me. This time around, I picked a red 320i. It is my first red car and I am loving it. Thanks Phil & Antonella for convincing me to go with the red. Loving it. 😘??😘??😘
No nonsense dealership - Mond
Expedient and attentive the dealer gave me a fair price on a used car. They were professional and responded quickly to all my questions. George was the best he worked hard for my business. Staying late and then coming to my house to drop off the car. The only thing I wish they did differently was to give me a higher value on trade in.
Top Quality BMW of Brooklyn - my version of the name :) - David L
Perfect service. Can't be happier. Karim Richards is most accommodating gentleman. Great bagels :).
The entire establishment is a pleasure to be in. Highly recommended.
Accomodating , customer centric and excellent service - hritik749
When you are having the most horrible experience , middle of the night , your car(BMW) breaks down! whom do rely on? BMW service center!! not just any service center but the ONE in Westchester, NY, they did a great job- towing, provided good back up in the middle of the night, while you are stuck in middle of nowhere.
All the credit goes to the most customer friendly and dedicated representative -Seth Williams, who delivered the best service , I could imagine. The service they have provided confirms that BMW is luxury plus and convenient,thank you.
I can clearly rely on them back again whenever and wherever I am stuck in a life crisis type of situation with my car.
Thanks for the reassuring service, specially to Seth Williams!
Great Service - Jason0000
My salesman was very professional and courteous. He was well informed with the vehicles they sell, and was very helpful with my purchase. He was patient and answered all my questions and my. If you ever go to BMW of Southampton ask for Van Vasilakos. Excellent salesman!
Amazing experience with Habberstad BMW! - DBrite
Although the prospect of getting a new vehicle has always been exciting for me, the process of purchasing one has always dampened this excitement. However, I must say that my recent experience with Habberstad BMW in Huntington showed me that this process does not need to be daunting. My sales agent, Chris Abbatiello, and his Sales Manager, Derek, were absolutely amazing to deal with. I was in the market for a fresh off lease vehicle looking to lease it under a program BMW was running that was either going to end in a couple of days or increase in price (it was the second to last day of the month). They only had one vehicle in stock that met my criteria although it was black, which was a color I was looking to avoid. Chris took on the challenge of getting me the vehicle of my choice. He searched high and low and not only found me a car that met my criteria (including color), but also one that had navigation and other add ons at practically the same price. Their sales manager, Derek, helped Chris fit the car into my budget and we were able to make the deal happen.
It's not that they went the extra mile to find a car for me and make a sale that drove me to write this review, but rather their service level and authenticity, which is second to none. I needed to take delivery of the vehicle before the month's end to qualify for the program, although I was scheduled to leave for an international trip that made it impossible for me to pick up the vehicle by the required date. However, Chris offered to personally deliver the vehicle to my home and drop it off with my wife. As I didn't get to see the vehicle beforehand as it was not at the dealership, he promised me that he would make sure the car was impeccable and detailed before delivery, reassuring me that he would look over the car as if it was his own before delivering it. Well, when I got home from my trip the car was exactly what he promised, practically new! Not only that, but he didn't like the way the carpet mats cleaned up so told me he was going to order new ones for me, which I picked up tonight. Amazingly enough, I didn't have to ask for new ones. I truly felt like he had my best interested in mind and treated me as if I was a family member.
Bravo Chris and Derek! Quite easy to see why Habberstad has been around as long as they have.
what an amazing place - Spitopaido
Went their a couple of times until I made my final decision. Jerry was a true professional and helped me from start to end. Kudos to the whole team there.
Lease of new X5 - Celine123
Excellent Customer service
We leased a new X5 on January 29. The salesperson and the manager worked with my husband because it was a total surprise to me.
Great Job !
50,000 mile Service Visit - Mgm418
Very pleased with attention , professionalism and attention to detail of Amanda and all Service staff. The Team went above and beyond the call of duty!!!
Evelyn Chin was incredible as was the entire staff! - jab4043
Evelyn Chin was very patient, thorough and extremely knowledgeable! My daughter and I both bought a car from her. In my 30+ years of driving and buying cars this was by far the best experience. Anyone looking to buy a BMW would be crazy to buy anywhere else prior to trying BMW of Oyster Bay. Evelyn was very prompt in answering any questions we had including on her days off! We had many contacts via phone, text, email and finally in person and she was amazing! The management staff was also outstanding from Mike the sales manager to Jay the GM.
Great experience! - Isabellaaa
Angelica Torres helped me find the perfect car, thank you! She really got me the best price for my car and I am very happy.
Rani is the man, trust us we went to four dealers during the - Cokea
It has been about a week since we picked up our new (and first ever) BMW from Mamaroneck BMW. We worked with the salesperson, Rani to find the right car for our family's needs. We love Rani and the staff at the dealership. .No kidding the experience from the front of the house to the back was outstanding. In particular our experience from the first interaction with Rani was professional, and he was attentive during the entire process. Note, we can tell from experience, how outstanding Rani and the entire team at Mamaroneck was as we dealt with four other BMW dealerships in NY and CT before buying this car. By -far this team stands out. Management should be very pleased with the results- Rani was great to deal with and we are still singing his praise.
First BMW - Bcizme
Great buying experience,if buying a car can ever be great. Salesman Dan Nye was knowledgeable and took the time to walk my wife thru the complicated computer and navigation system of our new car. Everyone in the dealership we encountered has been professional and friendly.
Great purchase experince at BMW South Albany- - Raj2015
I recently bought a 2015 BMW 328xi and my purchase experience at BMW South Albany was outstanding. I walked in without making prior phone call or an appointment and Phil Jordan greeted me at the entrance. I test drove the vehicle with Phil. Phil was extremely knowledgeable about the vehicle and walked me through all the features. I really liked the car that I test drove and Phil asked my what he could do make a deal. I negotiated price with Phil and price discussion was very cordial , smooth and not pushy. Phil genuinely tried his best to make good deal that was reasonable for all parties. This made the whole experience gratifying. I purchased the vehicle on the same day and transaction was swift. This made my short drive to BMW South Albany worth while. Phil was outstanding and I rate him 10/10. The rest of the team at BMW of South Albany was very friendly and help full. On the day of delivery, Williams Coyner walked me through all the features of the vehicle. I recommended BMW South Albany and Phil to my colleagues and friends.
First Experience @ Keeler BMW Dealership!!! - Glynda
My 1st experience @ the Keeler BMW Dealership went very smoothly from the onset, to the signing of the contract. I attribute this positive transaction to Riaz Yacob. He spent over 3 hours, explaining every detail of the 320i xdrive and the 328i xdrive. I was able to test drive both vehicles....big decision!! Riaz Yacob was so very patient, extremely knowledgable about The Ultimate Driving Machine, and Always professional!!!! I was also impressed with the professionalism of every employee and manager, with whom I met throughout the course of my transaction!!!! I Love my blue sapphire, beige interior, 320i xdrive BMW 😊😊😊😊
Thanks again, Riaz
Excellent deal and customer service - 2016landcruiser
My hats is off to the manager Peter and my sales person Tim for a very pleasant leasing experience for my new 2016 750xi. I was treated with respect and professionalism from the start.The deal was very competitive, transparent and there were no issues or games and everything was delivered on time and as promised. This team is among the best that I have ever dealt with over the many years that I have leased my 11 past BMW'S and I have dealt with most of the nearby BMW dealerships in the past. My thanks to Orange County BMW for a job well done.
Purchased Subaru with help of salesman Tom Ciccarelli - Subarukr51
We purchased a vehicle with Tom's help in 48hours. He was extremely helpful without being pushy. We had a very bad experience last year with a competitor dealership. It took us year to resume our search for a car because of that experience. We have always purchased our cars through Carbone dealerships and really made a mistake going to the competitor. We have learned our lesson. Tom's manner was refreshing and we will recommend him and the Carbone dealership to our family and friends.
BMW doesn't stand behind their product!! - Cbarry
I took my 2011 BMW X5 with 43K miles on it to Towne BMW for an oil change and a open recall on the Vanos Bolt Assembly. Came back days later leaking oil. I took it back a second time get the job done right. 1300 miles later my motor starting knocking! 3rd trip back, now I am told my motor has metal shavings in it and I will need a new crate motor for 20K! I was under the mileage for the warranty but over the 4 years by about 6 months. Tom, the Service Manager, called me with the news and had the mechanic on the phone that listened to the car. First they claimed I was overdue for my oil change. I had my records proving otherwise. They denied the Vanos recall had anything to with the issue because "it's way in the front of the motor." It was a high end knock in the motor coming from the Vanos area. Then the mechanic tells me "the crank is sliding back and forth" which is the problem. I found that interesting seeing the crank doesn't slide back and fourth, it is seated in crank journals. I would assume the mechanic wanted to blame journal surface burns or bush-burning. Bush-burning is mainly caused by lack of lubrication, thin or dirty oil. Again, perfectly maintained vehicle. The local warranty rep offered to cover 20% of the motor. I then contacted BMW North America a spoke to Zac Grubbs. I faxed my records over and 5 days later was told they are standing by the 20%. Towne offered me 13K for my vehicle plus BMW's 20% which came to $15,600 if I wanted to trade it in. ( That's a quick loss of 10k after Towne touched my vehicle!) I went and picked up my vehicle and drove it next door to Land Rover. I told Land Rover about the noise and what Towne believed the issue was. They offered me 19k! Towne was also kind enough to leave all the heat shields from the top and bottom of the motor and the air induction system in the rear of the vehicle. Had to make another trip back for the box of bolts. In my opinion Towne BMW is responsible for ruining my motor. I have since purchased a Land Rover and would never go back to a BMW after seeing how they stand behind their product. Also, I wouldn't take ANY motorized vehicle to Towne for any type of repair! BBB, Attorney General and Consumer Affairs to follow.
SUPERB SERVICE, THANK YOU GAULT BMW! - bmwlover
My letter text to the owner of Gault BMW:
Dear Ms Gault,
I want to extend my sincere thanks to your service team, led by Joe Kiesecker, for their outstanding “no-notice” support they provided me on Friday, October 23rd.
I was in Endicott that day for a busy day with clients and U.S. Government customers at the Huron building down the street from your place, having driven my 2015 550i up from the metropolitan Washington DC area the night before. For some reason that morning, the car started very rough, and a dashboard warning of “drivetrain malfunction, drive car very slowly” popped up. Uh oh. Very strange, not to mention the horribly rough ride two-mile ride into town from the hotel. And, I’m five hours from home on a Friday.
Remarkably, your dealership was just blocks down the road. Most importantly, Joe Kiesecker could not have been more accommodating. He took my call out of the blue and immediately accepted a drive-in emergency appointment. He had one of his folks drive me to the Huron so I could conduct my business there while he took care of my car. Whew.
Nothing but superb service throughout by Joe and his team. He notified me when the car was ready, offered a shuttle to pick me up, and confirmed the car was fine, short of a possible software problem that triggered protection features. And that BMW is getting similar feedback as my experience, so I expect someday a fix will occur.
THIS is what I call service. Ms Gault, I simply cannot say “thanks” enough for the truly professional, methodical, and most importantly, personal attitude demonstrated by Joe and his team. Joe even called me the following Monday to ensure I got home OK and the car was OK (it was). I don’t live in Endicott and didn’t buy from Gault BMW, yet I was treated as a member of the community who had. Words cannot properly describe the experience I’ll never forget.
Perhaps your team can “bottle” this service model. Again, many thanks to you and your outstanding team!
In New York
BMW Client Advisor
BMW of Manhattan