Helpful and Good Service - Ndhawan
John treated us really well from the beginning. He spent time to make sure he knew exactly what we are looking for and made sure to find us the perfect car with the best value.
Excellent - Smike14
Jason Moy and the team have been exceptional over my last 2 leases. I look forward to leasing my next car with Rally BMW in the near future
Great experience - SarahNYC
Angie was great! I really enjoyed working with her. They matched the price I was given at another dealership and made the whole process smooth and easy.
Impressive Dealership - rstiansen
We were extremely satisfied with our experience at Habberstad BMW of BayShore. Jose Rivas our sales advisor, was both knowledgeable and professional as well as friendly and trustworthy. Dennis Gonzalez of the finance department was awesome! (No intimidating tactics or bullying). The service department was excellent. Very thorough and genuinely concerned about customer satisfaction.
GREAT SALES PERSON - ALICAN (AJ) AGTAS
I walked into BMW of MANHATTAN knowing what i was looking for. The salesman Peter Wohl was very knowledgeable and helped me get into the vehicle of my business! They made the deal as easy as possible. He is a very laid back guy, no pressure, no bs, just straight to the point. I now consider them a friend and will recommend them to anyone i know looking for a BMW. If you're looking for a vehicle and good sales person in the process visit Peter Wohl at Bmw of Manhattan.
Professional, Corteous service advisor - BMWchic
It's always a pleasure dealing with Service advisor Kevin Cunningham. He's always so nice, professional and he ensures the job is done and within the given time frame. He's a great service advisor!
Top Reviewed Specialists At This Dealership
Senior Client Advisor
Finally an outstanding dealership - BMW1
This is my fourth BMW purchase, unfortunately previous dealerships did not impress us. Our sales person Michael was both professional & extremely patient with my constant interruptions of business telephone calls, Michael did not hesitate to ensure every detail of our purchase was both efficient and enjoyable. He also responded to late night emails, which again reinforced the work
ethic he exhibits.
Danny D did it right! - BoostLe713
I came in for a battery replacement and was ready for the high price to maintain a BMW but Danny tried his best to get me the best price and I couldn't be happier. Now it was cheap still an expensive battery! Also don't expect it to happen all the time ever occasion is different but the service was quick and I have 0 complaints.
Great Service is the Real Key! - PMS1938
When I bought my M Sport 335i in 2013, I got a very good price, but what has really cemented the continuing relationship is the outstanding service that I have received. My Service Advisor Ron Guzzi has been proactive in assuring that everything is done to 100% complete satisfaction. And follow-up assistance on the high tech side was taken care of by BMW "Genius" Nick. Well done Habberstad!!
Great Price and Very Efficient but Poor Customer Service - Jkapla11
BMW of Westchester provided us with the exact vehicle we wanted and for a great price but I am EXTREMELY disappointed in the customer service I received last year and this week. During my visit last year, the sales associate I dealt with was very disrespectful and did not take me seriously as I am under the age of 25. This experience was handled terribly as BMW of Westchester attempted to sell us a service loaner with multiple dents on the front bumper. As a result, we took our business else where.
This week, I contacted BMW of Westchester and spoke with Craig Robertson over the phone. Craig was rude, disrespectful and failed to answer many of the questions I had regarding the X3 I was looking at. Despite this poor customer service, I scheduled an appointment with him on June 29th to test drive and purchase an X3. Prior to my appointment, I called to double check if the vehicle was in stock and Craig refused to speak with me over the phone. Instead, I spoke with Andrew who answered all of my questions and was very friendly.
When I arrived at the dealer for my 12:00pm appointment with Craig, he was unavailable and I was passed along from one sales person to the next. Finally just before I left the dealer, Steven Accocella approached us at which point we discussed the details of the vehicle we were about to purchase. While Steven was unfamiliar with the specific packages and options of the X3, he worked very efficiently to give us the price we asked. Steven quickly processed the paperwork and earned our business.
Although Steven was very efficient and did his best to earn our business, I do not reccomend this dealership as many of the individuals as many of the employees were reluctant to speak with me due to my age. Little did they know, the car was a 60th birthday present for my dad.
As someone who has assisted more than 25 friends and family members with their vehicle purchases, I suggest you take your business elsewhere (i.e. BMW of Mamaroneck).
Shirley and Priscilla will take care of you like no other - Matthew Park
My new car leasing experience was second to none. Shirley and Priscilla made the whole experience so easy and quick. Got a great deal with even better service. Highly recommended!
Great Service - Jason0000
My salesman was very professional and courteous. He was well informed with the vehicles they sell, and was very helpful with my purchase. He was patient and answered all my questions and my. If you ever go to BMW of Southampton ask for Van Vasilakos. Excellent salesman!
General Sales Manager
Good sales representives - Claire L
Very friendly and responsive dealership. Lee was a pleasure to work with; very patient; I highly recommend. Pre-owned inventory and customer service is better here than Manhattan.
Although I found the particular pre-owned car I was looking for elsewhere, I definitely plan to return to this dealership for servicing.
Best sales experience!! - SK
Mt. Kisco BMW is probably the nicest BMW dealership I've ever been in. My salesman was Ruben, and I had the best afternoon getting into my new 430xi. The GM John Vitro and Tom kept checking in with me while I was on site. This dealership is very hands-on. Everyone walking by would introduce themselves with a smile on their faces. While working with Keith signing my paperwork, it turned out we both knew the same people! We laughed and chatted the whole time. Then Sam, the Sales Manager, popped his head in and joined us for a few laughs. Then the car was brought out to me with a huge red bow on it!!! Ruben and Thom the BMW Genius got me into the car and Thom easily explained all the options in the car. They all made me feel like part of their family. I can't wait for the next adventure with BMW of Mt. Kisco
Left oil cap off after service - zboxter3
They forgot to put my oil cap back on after I took it for service. I realized a few weeks later and there was oil all over my engine bay. When I took it back to them they just hosed it down and made it seem like it was no big deal. Very disappointed. Definitely won't go back. I guess I expected them to take a little more responsibility and clean the engine bay with more care.
Feedback on previous experience - Julia
So i posted back in July regarding the experience I had over at Burdick BMW. However, I do have to give credit where it is deserved. Another service manager by the name of Dave Labarge reached out to me and expressed his concerns on readdressing my experience. He was about to do more than just revisit my issue that I had. His definitely when above and beyond with taking care of my vehicle and ensuring that I left a happy customer. Mistakes happens definitely but I did wanted to reach out and thank him.
Purchase - Chris
Start by saying I've bought many cars over the years im truly impressed with jason and how he brought his A game to the table truly the best car buying process I've had
Best sales & service - Janet13
Hank Bottieri is the best! Over the past several years, I purchased 2 BMWs from Hank. The customer services provided by Hank are excellent. Even one year later, when I had a question, he got back to me promptly with an answer.
It has always been high quality where Keeler BMW is concerned.
Happy Customers - Astuto
Friendly, respectful, honest, knowledgeable, helpful, professional, and more. These are the adjectives to describe Peter Provost at BMW of Orange County. We are so happy with our X3 and the service we received was second to none!
Overpaid incompetent mechanics - Donttreatmebad
BMW Rochester used to have serious attitude. That has gotten better in service, but they are still incompetent. I have had my car in 4 times for the same problem and all I get is more expensive part replacements (their guesses) and no solutions. They always like to suggest the expense parts. For $115 per hour, they should be able to test which part is bad and replace it, not just guess. I can do that! All in all I would be willing to go to them if they could actually fix a problem - I have been waiting months.
Lousy Service and Lame Excuses From Male Chauvinists - McG
We made an appointment to have our 750 series BMW serviced due to recalls. The appointment was scheduled WEEKS in advance for a Friday morning and we were told the car would be finished by the end of business that day. In the late afternoon, they called to say the car would not be ready until Monday. Mind you, these were factory recalls that they knew about in advance and should have known exactly how long the repairs would take. The excuse was that some of the staff was on vacation and they didn't know they would be short staffed when they promised it by end-of-day. REALLY?????? I'm sorry, but when you pay as much as we do for a 750 series, (bought from Gault), your car should take precedent over other cars that were scheduled that day. So, guess what?? We get a call on Monday that the car would not be ready until Tuesday!!!! On Tuesday afternoon they called to say they were still waiting for a part and the car might be ready Wednesday. Finally on Wednesday evening they called and said the car was ready. My husband was out of town and I did not have a way to get to the garage to pick it up. They said that because we had such a bad experience with them, they would drop it off at our house between 10 am & noon on Wednesday. So, I rearranged my schedule and moved things around so that I could be home during those hours. Guess what???? 12:15, still no car! I called them and, of course, got voice mail. I left a message politely saying I was totally inconvenience by cancelling things that morning only to have them not show up and asked them to return my call. In the meantime, my husband called them from out-of-town and insisted they get the car to our house ASAP. The excuse was that they were busy because people are on vacation and they lost track of time. REALLY????!!!! That's a stupid, lame excuse!!!! If it was true, which I don't believe, they should have called me and told me they couldn't meet the commitment. They did deliver it about 2 hours after my husband's phone call. However, no one ever returned my call or contacted me personally to apologize. Bunch of rude, inconsiderate, lying male chauvinists.
GREAT SERVICE - David P.
I have been buying autos for 50 years and this dealership is top notch. Employees make you feel like family. A special thanks to Mike.
BMW: Tried to get me for work I didn't need - Disappointed with CBMW
I don't write reviews for products/service. That said, after my experience and reading some of these reviews, I felt compelled to write one. I originally needed a recall for my passenger side airbag for my 325xi. On the ride home, I noticed two nicks/scratches on the side column. I tried to schedule an appointment to get them addressed , but mostly thru my time issues I couldn't work it out. (I live over an hour away from Carbone BMW.) I finally forgot about it and then was notified about the driver's airbag. I brought my car in for the recall. I will say the young service rep I dealt with was very pleasant. However, upon completion, she gave me a printout with a service check that detailed the need for a new valve cover gasket and also I needed lower ball joints replaced on both the front and right sides. They had the parts and could do the work (435 for gasket and 1300 for the ball joints). I declined the offer.
My local used car dealership has a master mechanic factory trained in foreign cars. He is the best. He had just replaced my oil filter gasket and cleaned up underneath where some oil had seeped. He also had recently rotated my tires and completed a safety check. I knew there was nothing wrong with my car. I took the car to him today. There is no leak with my valve cover and my ball joints are fine. (My car is garaged in the winter and I baby it...)
Needless to say, I am disappointed that Carbone tried to get me to go for almost 2K in work that was not necessary. This is not the way to do business, at least not the way to do honest business.
In New York
BMW of Freeport
BMW Client Advisor
BMW of Manhattan