great - Ptryon21710
My wife and I had a great experience at BMW of the Hudson valley. David and Landers were very helpful and a pleasure to work with.
Carol Muniz SA A+++++ - Dan S
Carol Muniz has been our family SA for over a decade. #1. A+++++ She's absolutely fantastic. Quality, professional, and expeditious. We are married to Rallye. Gabriel Hale, our salesman, also stellar.
Excellent customer service reps - Jacqbon
Greg Box is pleasant and helpful. My car needed a recall service I was told it would take from Firiday to Monday and he gave me a beautiful brand new X5 fully loadedd car. Unfortunately I am only 4'11"" and this car was way too big for both view and comfort. And safety, as if seat was high enough to see the steering wheel was 3" from me.. There were only 2 loaners available neither good. I took the X5 after a young man Joseph stayed with me until the settings made it reasonable safe for a drive home where I could use a pillow, something I have not had to do since cars have power seats. Joseph should be recognized for his caring and patience. On Saturday Greg called me that he knew I was unhappy with the car size and got my car done in a day. I love my X1 what could have been a unsatisfactory review was offset by Greg and Joseph's help.
excellent....smooth...hassle free...very friendly - Peter Ingram
i truly had a WONDERFUL experience. Starting with the initial inquiry ( I showed up 5 minutes before closing time on a Sunday, and Steve Precht took the time to walk me through the first round of questions and answers ). I decided to purchase the vehicle and the process was painless. Very professional staff, very courteous, very helpful.
Smart, timely, respectful - Michael A Sennott
I was looking to lease a new car and thought I knew what I wanted. I was trading in my previous car and we reached an agreement fairly short time. I came back a few days latter and changed my mind to a completely different. Brandon made the switch with no fuss.
Carlos Nieto - MacMaurice ijeaku
Carlos Nieto, his team Frank Gaeta and Robert who handles the finance made my purchase a straight forward deal. This is my third car in 5 years I purchase with BMW .have referred tens of friends , family and co-workers to BMW of Freeport, all have been very happy with their purchases .They treated us like family.
Top Reviewed Specialists At This Dealership
Please do not use this salesman - Ijkewl
Great dealership! Extremely poor salesman. Mr. Gansert was unavailable for fundamental needs when I was transferring to a new BMW lease. He was unreachable by phone and had very little follow through on basic tasks that a dealer is responsible for. Avoid working with this employee.
5 STAR SERVICE! - Chunner
The hallmark of a great BMW service center. A honest answer and resolution to my BMW’s issue.
I am always satisfied. 5 stars to Life Quality. 5 Stars to the people who works at Life Quality.
Their team are the superstars.
First New BMW - SLH
I finally purchased my new BMW 428i and I absolutely love it. Chris Cursi was my salesperson and he made my first BMW experience great. He was very patient as we drove about 4 different BMW's until I made my final decision. Chris is really good and I would recommend him highly.
Outstanding service~!!! - Gary Eddey
Of all the dealerships I have worked with over the years, this is far and away the best of all. The service department is operated with professionalism and precision. The explanations, the service delivered, the followup is outstanding. My service manager is simply the most knowledgeable professional in the business. First rate all around.
Great experience - Lee
The car buying experience made simple The entire staff was friendly and helpful. There was no pressure to sell me a car. I would recommend this dealership to anyone
Great Service - Jason0000
My salesman was very professional and courteous. He was well informed with the vehicles they sell, and was very helpful with my purchase. He was patient and answered all my questions and my. If you ever go to BMW of Southampton ask for Van Vasilakos. Excellent salesman!
Good sales representives - Claire L
Very friendly and responsive dealership. Lee was a pleasure to work with; very patient; I highly recommend. Pre-owned inventory and customer service is better here than Manhattan.
Although I found the particular pre-owned car I was looking for elsewhere, I definitely plan to return to this dealership for servicing.
Purchased a Certified Preowned BMW - dbaz
I am very pleased with the used BMW I purchased and the purchasing process was a breeze. Excellent service and I highly recommend this dealer if you are looking to purchase a used or new BMW.
Do not walk... Do not run... Keep driving away - JayF54
Steer clear! Not enough space to describe the poor experience. You try and find a positive out of a negative... The positive was that I did not purchase the car there. I contacted them via web, and a salesman "K.P" called me and said the car was available, and another model I was interested in. "Please come in, I'll have both ready for you to drive..."
When I get there, the original car I was interested was sold, they had a bare bones version of the same car, but couldn't even turn it on because it had no gas. They wouldn't permit a test drive, and when I asked to speak to a manager... "All of the managers are in meetings all day"- So, the entire dealership is being run by incompetent salesman, whom have zero knowledge of inventory, pricing, and are clearly judgmental from the moment you walk in. I called the manager twice, and left a message... I suppose his meetings will be running over the next 24-48 hours with no opportunity to call any potential buyer back.
I have owned several BMW's over the last 5 years, ranging from Z... to multiple M's... I participate in all BMW track events, and invites. I also own other higher end cars; and in no way shape or form was I ever treated like this in any dealership.
It's a shame this dealership operates this way.
"Come in... car is waiting for you...."
I took a day off work, drove 30+ minutes for a scheduled appointment that the salesman was not even there initially for, and the car(s) were not available and/or on sight.
If the car was sold ahead of time; shame on the dealership for this tactic.
If this the car had miraculously sold within the 30 minutes during my travels; it would have behooved the dealership to pick up the phone, and call me.
I can only imagine the aggravation I would have had if the sale went through... My lost time should be worth something somewhere down the line, but I am thankful that this sale did not occur.
I went to another dealership last night; they greeted me, offered me water, brought the car around, sat and spoke with me, took me for a test drive (which I drove), and then we made a deal... all within an hour. I pick up the car today. (I will rate that dealership shortly... I would not want to even mention them in this thread because anything this dealership touches or goes near is a potential black cloud)
I will post more of the story, and pictures on the local BMW forums so others may contact me directly for more details.
But... be forewarned. If you can't even park at the dealership because they have so many of their own cars in the lot... What does that tell you? They are NOT selling that much... (Correction: 1 had a sold sign on it... But, you wouldn't have known that because the communication was poor from the start).
Go ANYWHERE ELSE
I will also forward my concerns to BMW USA.
Great experience - Austin85
Ordering process was quick and easy. Delivery was very informative and enjoyable. Would recommend this dealership to all. Always greeted coming into the showroom and helpful staff
Purchase - Chris
Start by saying I've bought many cars over the years im truly impressed with jason and how he brought his A game to the table truly the best car buying process I've had
Best sales & service - Janet13
Hank Bottieri is the best! Over the past several years, I purchased 2 BMWs from Hank. The customer services provided by Hank are excellent. Even one year later, when I had a question, he got back to me promptly with an answer.
It has always been high quality where Keeler BMW is concerned.
Honest dealer - tennisshow
Totally above board people that are honest and follow through with their promises. We bought a car from Orange County which was a complicated process since I live in MA. Eddie and Sunny, my sales people, were very responsive to all my needs. Had a snafu at the last minute after we purchased the car and they resolved the problems rather than throw their hands up and say 'car sold as is' like a less reputable dealer would have.
Overpaid incompetent mechanics - Donttreatmebad
BMW Rochester used to have serious attitude. That has gotten better in service, but they are still incompetent. I have had my car in 4 times for the same problem and all I get is more expensive part replacements (their guesses) and no solutions. They always like to suggest the expense parts. For $115 per hour, they should be able to test which part is bad and replace it, not just guess. I can do that! All in all I would be willing to go to them if they could actually fix a problem - I have been waiting months.
BMW: Tried to get me for work I didn't need - Disappointed with CBMW
I don't write reviews for products/service. That said, after my experience and reading some of these reviews, I felt compelled to write one. I originally needed a recall for my passenger side airbag for my 325xi. On the ride home, I noticed two nicks/scratches on the side column. I tried to schedule an appointment to get them addressed , but mostly thru my time issues I couldn't work it out. (I live over an hour away from Carbone BMW.) I finally forgot about it and then was notified about the driver's airbag. I brought my car in for the recall. I will say the young service rep I dealt with was very pleasant. However, upon completion, she gave me a printout with a service check that detailed the need for a new valve cover gasket and also I needed lower ball joints replaced on both the front and right sides. They had the parts and could do the work (435 for gasket and 1300 for the ball joints). I declined the offer.
My local used car dealership has a master mechanic factory trained in foreign cars. He is the best. He had just replaced my oil filter gasket and cleaned up underneath where some oil had seeped. He also had recently rotated my tires and completed a safety check. I knew there was nothing wrong with my car. I took the car to him today. There is no leak with my valve cover and my ball joints are fine. (My car is garaged in the winter and I baby it...)
Needless to say, I am disappointed that Carbone tried to get me to go for almost 2K in work that was not necessary. This is not the way to do business, at least not the way to do honest business.
The worst customer service you will experience in your life. - MrsEducated007
I had my car serviced here and I will never do it again, they are very unorganized and unapologetic about it. I made an appointment for early in the morning and received no phone call to tell me a quote for the services it would need, I called many times no one answered the phone until I got fed up and went into the shop to find out they had no clue where my car was. I spoke to a supervisor and he said they thought I had no appointment so they left the car there to sit, he condescendingly said sorry and that my car was next. The next evening I went to get my car and they left a note that said my car was cleaned, and it definitely was not. Based on this experience I will not ever deal with Gualt and I will be buying my new car else where. The owners of this company would benefit from giving their employees a training class on customer service, as well as efficiency and organization. If any BMW dealers within a 2 hour drive have excellent service I would be willing to buy a new car and service my vehicles there.
very poor costumer service - lakhvir singh
they treat you by you cloths and who you are they think if I'm not white so i can't afford BMW . first i was there looking around foe 30 min at 11.00 am no one was interest to talk us me my wife and kids they were thinking we r there just to chill . so then i went to cashier i asked if everyone is busy . then she oh you guys looking to buy i said yes thats why we are here then they got guy for us he wasn't interest in us he was thinking same thing that we can't afford BMW . good luck guys . we bought 2(bmwx5 2017&BMWX3 2017) car from WESTLAKE BMW of cleveland ohio . i be coming to service to your dealership lets see how will you take us
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