outstanding service! - composer62
This is my 3rd 5 series BMW, and they just keep on getting better and better! Couple that with outstanding service, what more can you ask for?? The new 540 is rather different from the previous years, and it was awesome that Matt went over as much as physically possible in the time we had.
First Time BMW Owner - Wow - jkliao
Purchase : CPO 2014 X3
Date: April 2017
Quality of Work - As a first time BMW shopper/owner, I had many questions regarding the care and upkeep of a BMW and Hasan was extremely polite and helpful in answering all my questions and concerns and made the buying process very smooth and transparent. The car we wanted had a few unreported blemishes on it and the dealership amended us replacing the parts at no cost to us. I was very happy with the quality of work.
Friendliness - Each time I visited the dealership, Hasan would always greet me with a warm smile and a firm handshake. He was also very courteous and professional in answering all my questions whether it be over the phone, text, or email.But most important of all, Hasan was honest and straight forward, it was a pleasure working with him.
Price - After researching several hundred car and dealership options on CarGurus and TrueCars, I found RallyeBMW has best and most competitive price in the tri-state area. They update prices on their inventory daily and the cars are always priced to sell. I was a firm believer in waiting till the year end or month end to buy my next car. But there's no need to play that game with RallyeBMW. I brought my car in April 2017. Everyday is a good day to visit this dealership.
Customer Service - I had to write this section last because the top 3 section should give you a very clear insight into the costumer service I received at RallyeBMW. Hasan Barakat did a fantastic job in helping my wife and I get into our CPO 2014 BMW X3, BMW Genius (Joe and Terrance) were also wonderful in answering all our questions on the functionalities of our BMW during the test drive and closing. These guys made the buying experience extremely smooth and headache free.
Overall: I was skeptical of all the reviews I read about this dealership and didn't understand how a dealership could receive such high praises. I had my reserves because I went to many other dealerships in the past (BMW - Mamaroneck, Honda - White Plains, Nissan - New Rochelle, Mazda - New Jersey, Acrua - New Jersey) and it always felt like they never had my best interest at heart. Whatever the case maybe, I had a great experience at RallyeBMW and would definitely recommend this dealership my family and friends.
A man of his word - Happy
Vidal is a reliable, knowledgeable, gracious individual. It was both my privilege and good fortune to have dealt with Vidal. No question or request went unanswered or accommodated. It was a very angziaty free experience and a relaxing one to have Vidal handle my purchasing transaction. Vidal is a man of his word, and you couldn't have ask for a better car buying experience.
Great Experience! - Jim888888
My experience at Competition BMW was excellent! Antonella and Helga were extremely helpful and friendly during the entire process getting my 5 Series. Thank you!
Excellent and efficient - John999
This is my 6th BMW lease since 1997. The previous 5 are from Rallye BMW, so you know I have been a very loyal customer. Although I thought they were excellent, my experience at BMW Manhattan was even better.
It started with the person who greeted me at the reception. I didn't know a salesperson and she was kind enough to find me someone on a busy Saturday morning very quickly. I met Brandon Simon and immediately following a few questions, I found him to be very knowledgeable and honest. Another important factor was that during our exchanges, he answered my emails and phone calls promptly.I believe he gave me a fair deal on my vehicle and I was able to close the deal in a week.
When it came to returning my car and picking up the new car, again everything was professional and efficient.
George Popa - Peter D Adams
It was a pleasure to negotiate with George. He was quite attentive to my needs and considerations. He is a great client adviser and offered a lot of important suggestions with respect to my decision.
Clean, Simple Service Experience - Jennifer
The service with Life Quality BMW was clean, simple, organized, and great experience. Communication prior to visit, during the time my car was held and upon pick up and return of the loaner vehicle was seamless.
Wonderful experience and I would recommend them for purchase and service of your vehicle.
Dealership provides excellent service! - Lilsagi
I've owned 3 BMWs and I always go back to this dealership. Everyone that works there is so friendly and concerned about the well being of your vehicle. My coolant hose popped and was spraying coolant everywhere, I was in a panic! It was after hours and the dealership was about to close. I was assigned to an advisor named Seth Williams and let me tell you he saved my car and my piece of mind. He was calm and patient although I was in a panic, he went above and beyond to make sure that my car was taken into service and fixed immediately,so that I was able to drive home in less than an hour. I truly appreciate everything that he did for me. I would recommend Seth and Westchester BMW to all of my family and friends!
First New BMW - SLH
I finally purchased my new BMW 428i and I absolutely love it. Chris Cursi was my salesperson and he made my first BMW experience great. He was very patient as we drove about 4 different BMW's until I made my final decision. Chris is really good and I would recommend him highly.
Amazing experience! - jennymac
JACQUELINE is the best!!! Honestly this was one of the most pleasant "big ticket" experiences we have ever had. We are so happy with our car. The entire dealership over at Freeport is just wonderful. I visited 4 dealerships (i do my homework) and Jacqueline and Freeport BMW beat them all by miles. Joe, the sales manager was very helpful as well. One of the most important decisions you can make is buying a car is WHO you buy it from. There are alot of details and follow thru that are bundled into this transaction and every single interaction with these guys was just wonderful, Jacquline called us on her days off to answer questions, our car arrived in less than 2 weeks from the factory and they did a wonderful job setting us up with all the features on how to customize our new BMW
Top Reviewed Specialists At This Dealership
Extremely Professional Team - AD
I had a great experience and I would definitely recommend BMW of Bayside dealership to my family and friends. Dennis, Jonathan and Chris were very helpful with the sales process . The car is great and we are so happy. Thank you!
Great Service - Jason0000
My salesman was very professional and courteous. He was well informed with the vehicles they sell, and was very helpful with my purchase. He was patient and answered all my questions and my. If you ever go to BMW of Southampton ask for Van Vasilakos. Excellent salesman!
Rani is the man, trust us we went to four dealers during the - Cokea
It has been about a week since we picked up our new (and first ever) BMW from Mamaroneck BMW. We worked with the salesperson, Rani to find the right car for our family's needs. We love Rani and the staff at the dealership. .No kidding the experience from the front of the house to the back was outstanding. In particular our experience from the first interaction with Rani was professional, and he was attentive during the entire process. Note, we can tell from experience, how outstanding Rani and the entire team at Mamaroneck was as we dealt with four other BMW dealerships in NY and CT before buying this car. By -far this team stands out. Management should be very pleased with the results- Rani was great to deal with and we are still singing his praise.
Used car purchase - Joer21
I bought a used car from this dealership I was told the vehicles looked over I had it for three or four days and The transmission went after I picked it up the next day it rained my headlight was filled up with water because it had a crack headlight lens called the dealership they said they would look at it and take care of it when I look at the vehicle it was inside dry and polished now they're saying they're taking care of the transmission but they are not doing the headlight this dealership does not keep their word do not trust him do not buy anything from them.
Just a great experience! - David2u
Went into this dealership to "browse" for a new car, as my lease was coming due.
I sat down with Paula, and she came up with a car I was interested in, and quoted me a great price.
No pressure, no games, just a straight forward, honest deal.
I made the deal, and drove out with the new car!
Buying our leased car... - Tuscany14
Thirty nine months ago on December 25, 2013 our children brought us to our driveway and surprised us with a 2015 BMW. That beautiful car with the bright red bow was a total surprise from two wonderful children. We had been driving a 1998 Honda CRV through those years as we supported these boys through college and medical school..
We had never had a luxury car and the BMW did not disappoint. This spring it was time to decide to either buy out the lease or search for another vehicle. We did search, but nothing compared. Our initial sales associate left so we were directed to Joe Iannotta and Matt Scott who helped us with every possible detail of the process. They were polite, patient, very knowledgeable and sincere in guiding us through this process.
This week we were invited to a BMW welcome back event. Joe Iannotta shared a powerpoint presentation that was informative and then Matt Scott took the time to review several features on our old (new) car. We truly appreciated their attention to our sale.
You are the Man Augie!! - Perfect! - Kar Rich
Thank you sooooo much Augie Prager!! This is a person who went he extra mile. It mattered to Augie that our needs were met. We are 150% satisfied, and will spread the word about this super car buying experience.
AROGANT , NO INTEGRETY - JT
I live 4 hours away from this dealership. they assured me my brand new BMW was ready for pickup on the day they promised . I arrived at 9, the vehicle was ready for 7 hours. I had to get a hotel room . A few months later I learned they failed to disclose a BMW discount advertised on there web site claiming it was my responsibility to discover the discount. The salesman and the sales manager felt the same way. Ill never but anything from them again .
Honest dealer - tennisshow
Totally above board people that are honest and follow through with their promises. We bought a car from Orange County which was a complicated process since I live in MA. Eddie and Sunny, my sales people, were very responsive to all my needs. Had a snafu at the last minute after we purchased the car and they resolved the problems rather than throw their hands up and say 'car sold as is' like a less reputable dealer would have.
Overpaid incompetent mechanics - Donttreatmebad
BMW Rochester used to have serious attitude. That has gotten better in service, but they are still incompetent. I have had my car in 4 times for the same problem and all I get is more expensive part replacements (their guesses) and no solutions. They always like to suggest the expense parts. For $115 per hour, they should be able to test which part is bad and replace it, not just guess. I can do that! All in all I would be willing to go to them if they could actually fix a problem - I have been waiting months.
BMW: Tried to get me for work I didn't need - Disappointed with CBMW
I don't write reviews for products/service. That said, after my experience and reading some of these reviews, I felt compelled to write one. I originally needed a recall for my passenger side airbag for my 325xi. On the ride home, I noticed two nicks/scratches on the side column. I tried to schedule an appointment to get them addressed , but mostly thru my time issues I couldn't work it out. (I live over an hour away from Carbone BMW.) I finally forgot about it and then was notified about the driver's airbag. I brought my car in for the recall. I will say the young service rep I dealt with was very pleasant. However, upon completion, she gave me a printout with a service check that detailed the need for a new valve cover gasket and also I needed lower ball joints replaced on both the front and right sides. They had the parts and could do the work (435 for gasket and 1300 for the ball joints). I declined the offer.
My local used car dealership has a master mechanic factory trained in foreign cars. He is the best. He had just replaced my oil filter gasket and cleaned up underneath where some oil had seeped. He also had recently rotated my tires and completed a safety check. I knew there was nothing wrong with my car. I took the car to him today. There is no leak with my valve cover and my ball joints are fine. (My car is garaged in the winter and I baby it...)
Needless to say, I am disappointed that Carbone tried to get me to go for almost 2K in work that was not necessary. This is not the way to do business, at least not the way to do honest business.
Great place - AB
Gault is great. I bought a new 535xi and I love it. They pick my car up and leave me another when I need service!
very poor costumer service - lakhvir singh
they treat you by you cloths and who you are they think if I'm not white so i can't afford BMW . first i was there looking around foe 30 min at 11.00 am no one was interest to talk us me my wife and kids they were thinking we r there just to chill . so then i went to cashier i asked if everyone is busy . then she oh you guys looking to buy i said yes thats why we are here then they got guy for us he wasn't interest in us he was thinking same thing that we can't afford BMW . good luck guys . we bought 2(bmwx5 2017&BMWX3 2017) car from WESTLAKE BMW of cleveland ohio . i be coming to service to your dealership lets see how will you take us
In New York
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BMW of Manhattan