Perfect - Nano31
They go all out to help you in any way even after you have purchased the car and left the dealership , perfect, no games, very friendly and treat everyone with respect and make you feel comfortable to be a part of their team
carol tittle - carolt
great service, prompt and joanne holmes was helpful; second vehicle purchased from this dealer, have had satisfactory experiences with the dealership. convenient scheduling, great waiting room .
Vidal assoon - Elvislover1977
Vidal is one of the best salesman I've had the pleasure of dealing with , he'll go to extremes to see you get the best deal take it from me I've bought at least 10 bmw from thi dealer all because I know I won't get a bad rap dealing with Vidal if he were to become a Hyundai sales man I'd buy a car from him anywhere he works. From a satisfied customer
5 STAR Customer 4th BMW in a row from Smithtown BMW - Jdhd37
Very easy process dealing with Smithtown BMW , in and out in no time and treated very fair. Phil Laccone makes the process simple. I would recommend asking for him !
Shani is truly an amazing and knowledgable person - lizR
Shani went above and beyond to show me how to work the tech stuff in the car..Hooking up iPhone, setting the keys up for me and my husband.. showing me how to program everything.. She was smart, patient and really knowledgable.. I totally recommend her .. I never met someone at BMW who was so fabulous
Excellent service - Nikki212
Brian Waters went out of his way to make sure I got the deal I wanted. Additionally, he was extremely attentive, reliable, and friendly. I would recommend him to anyone!!
Friendly, Helpful and Excellent Customer Service! - Carlos R
I am a first time BMW lessee. I researched dealerships and found Life Quality BMW of Brooklyn to be great place to start my BMW experience. Rory DeLouise was very friendly. He took the time to sit down with me and talk over which model I was interested in and my needs. He helped tailor the packages and then worked with me on pricing. The test drive was pleasant, informative and stress free. I did not feel pressured to commit to anything which was a pleasant surprise. I walked away feeling good about my choice and Rory kept me posted via email.
Thanks Rory and Life Quality BMW of Brooklyn!!
Dan is Awesome ! - George Eisenberger
I recently went looking for my replacement leased BMW 335Xi. I was directed to Dan and we worked a mutually agreed upon deal for my 2017 BMW 340Xi. I was looking for the same exterior/interior colors. He luckily fund one for me. We test drove and worked the numbers.
Throughout the process Dan was professional, friendly, cheerful, and trustworthy. Very customer oriented and made me feel extremely confident that this guy was going to do right by me.
I would not hesitate to return and work with Dan the next time I need a new Bimmer.
Dan is a keeper, Westchester BMW you are lucky to have him.
my first used car purchase - Robert A
being 56 years old I have never purchased a used car before and was slightly reluctant. I found a car at this dealership I was interested in and started conversation with a salesman named Kevin. we then met to discuss the car in person and I was introduced to the manager named Derick . both of these guys handled everything in the most professional and curious manner possible and both my wife and I felt very comfortable and purchased the car. we have all heard stories about " the typical used car salesman " but working with these 2 was anything but the case. they both are honest straight shooters with no pressure and no gimmicks . I can only say thank you to both of them and would recommend anyone looking for a pre owned car to stop in and talk with either of these guys
Great Service - Jason0000
My salesman was very professional and courteous. He was well informed with the vehicles they sell, and was very helpful with my purchase. He was patient and answered all my questions and my. If you ever go to BMW of Southampton ask for Van Vasilakos. Excellent salesman!
Great experience - Marbuk
Manny was very helpful in helping my husband and I finding the right car for us. He made the processes of buying our new BMW hassle free. Would definitely recommend him to any of our family or friends.
Lease of new X5 - Celine123
Excellent Customer service
We leased a new X5 on January 29. The salesperson and the manager worked with my husband because it was a total surprise to me.
Great Job !
Phil Jordan was Outstanding to work with on our first BMW - KeithT
My wife and I showed up on a Sunday just as they opened with no appointment. It’s important to note that the other major BMW dealership in our area is not open on Sunday. Phil greeted us right away. This was our first BMW purchase so he took his time to explain everything and answer all of our questions. He was friendly, not pushy, and we felt he was looking out for our best interests. One of the most important things in a major purchase like this is communication. Phil was timely to respond to our emails and gave us any and all information we requested. The genius we worked with was great and very knowledgeable. Our business manager was also great and made the final parts of the purchase smooth and easy. Over all our experience was outstanding. I would recommend BMW of South Albany and would tell them to ask for Phil Jordan.
50,000 mile Service Visit - Mgm418
Very pleased with attention , professionalism and attention to detail of Amanda and all Service staff. The Team went above and beyond the call of duty!!!
Very Good Services - 11van
We recently worked with Paula and John to lease a new SUV. Paula was very nice and professional to find the best car fitting our need and expectation. Though the final price was a bit over our initial thought, their services satisfied us and we are happy we got the car.
Great CPO buying experience with Carlos Nieto. - Rick F
Had a great buying experience with Carlos Nieto, the CPO sale manager for BMW of Freeport. This is the second CPO I have purchased with the help of Carlos. Carlos remembered me from 4 years ago, and greeted me like an old friend. We quickly reached a very reasonable price on the new CPO and a very good trade in value on my current BMW. Carlos took care of all my concerns on the new CPO before delivery and I am a very happy customer. Go see Carlos he will treat you right.
Rani is the man, trust us we went to four dealers during the - Cokea
It has been about a week since we picked up our new (and first ever) BMW from Mamaroneck BMW. We worked with the salesperson, Rani to find the right car for our family's needs. We love Rani and the staff at the dealership. .No kidding the experience from the front of the house to the back was outstanding. In particular our experience from the first interaction with Rani was professional, and he was attentive during the entire process. Note, we can tell from experience, how outstanding Rani and the entire team at Mamaroneck was as we dealt with four other BMW dealerships in NY and CT before buying this car. By -far this team stands out. Management should be very pleased with the results- Rani was great to deal with and we are still singing his praise.
Excellent Experience! - John Reese
My wife & I just bought a new BMW 340 & love it. Dan Nye is our sales rep & he was very helpful finding the car with all the features we wanted. Also, is very knowledgeable on all the features. Thanks Dan! John & Kathy Reese, Ilion, NY
Excellent deal and customer service - 2016landcruiser
My hats is off to the manager Peter and my sales person Tim for a very pleasant leasing experience for my new 2016 750xi. I was treated with respect and professionalism from the start.The deal was very competitive, transparent and there were no issues or games and everything was delivered on time and as promised. This team is among the best that I have ever dealt with over the many years that I have leased my 11 past BMW'S and I have dealt with most of the nearby BMW dealerships in the past. My thanks to Orange County BMW for a job well done.
Great place - AB
Gault is great. I bought a new 535xi and I love it. They pick my car up and leave me another when I need service!
Purchased Subaru with help of salesman Tom Ciccarelli - Subarukr51
We purchased a vehicle with Tom's help in 48hours. He was extremely helpful without being pushy. We had a very bad experience last year with a competitor dealership. It took us year to resume our search for a car because of that experience. We have always purchased our cars through Carbone dealerships and really made a mistake going to the competitor. We have learned our lesson. Tom's manner was refreshing and we will recommend him and the Carbone dealership to our family and friends.
BMW doesn't stand behind their product!! - Cbarry
I took my 2011 BMW X5 with 43K miles on it to Towne BMW for an oil change and a open recall on the Vanos Bolt Assembly. Came back days later leaking oil. I took it back a second time get the job done right. 1300 miles later my motor starting knocking! 3rd trip back, now I am told my motor has metal shavings in it and I will need a new crate motor for 20K! I was under the mileage for the warranty but over the 4 years by about 6 months. Tom, the Service Manager, called me with the news and had the mechanic on the phone that listened to the car. First they claimed I was overdue for my oil change. I had my records proving otherwise. They denied the Vanos recall had anything to with the issue because "it's way in the front of the motor." It was a high end knock in the motor coming from the Vanos area. Then the mechanic tells me "the crank is sliding back and forth" which is the problem. I found that interesting seeing the crank doesn't slide back and fourth, it is seated in crank journals. I would assume the mechanic wanted to blame journal surface burns or bush-burning. Bush-burning is mainly caused by lack of lubrication, thin or dirty oil. Again, perfectly maintained vehicle. The local warranty rep offered to cover 20% of the motor. I then contacted BMW North America a spoke to Zac Grubbs. I faxed my records over and 5 days later was told they are standing by the 20%. Towne offered me 13K for my vehicle plus BMW's 20% which came to $15,600 if I wanted to trade it in. ( That's a quick loss of 10k after Towne touched my vehicle!) I went and picked up my vehicle and drove it next door to Land Rover. I told Land Rover about the noise and what Towne believed the issue was. They offered me 19k! Towne was also kind enough to leave all the heat shields from the top and bottom of the motor and the air induction system in the rear of the vehicle. Had to make another trip back for the box of bolts. In my opinion Towne BMW is responsible for ruining my motor. I have since purchased a Land Rover and would never go back to a BMW after seeing how they stand behind their product. Also, I wouldn't take ANY motorized vehicle to Towne for any type of repair! BBB, Attorney General and Consumer Affairs to follow.
Great dealership great people who work there - Jreyeshasabmw
My first BMW and I have to say the folks at keeler made me a believer. Thank you Ashely for the great car I am certainly coming back for another.
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