I recently brought my vehicle in for service at Honda - cynth_jewel
I recently brought my vehicle in for service at Honda Serramonte, and I couldn’t be more impressed with the outstanding customer care provided by Jerald Tugalde and his team. Jerald was courteous, knowledgeable, and communicated clearly every step of the way. One of the parts—the seatbelt buckle—had a long delay, but Jerald kept me updated and apologized several times for the wait. I understand that this part can often take time to replace, and I truly appreciated his honesty and empathy throughout the process. Now, I feel completely safe in my 2005 Honda Pilot knowing it was properly diagnosed and serviced. Thank you, Jerald, for going above and beyond—I highly recommend this service department to anyone looking for reliable and excellent care!
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