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Latest Lexus Dealer Reviews
On 11/6/2009 9:27:47 PM boston11 wrote:I've been looking at Lexus for a while. I'm more of an indecisive customer. When I first went into Lexus of Watertown, it was pretty obvious I was just 'kicking the tires.' Adam was my salesperson and he really made me feel at ease. Four visits later, and about 6 test drives later, I finally made the purchase. I can say that the process went as smooth as it could be. I ran into a bump with the financing, but they helped me right through it and had more than one option available to me. Thank you for the great service!
On 11/6/2009 9:24:12 PM ALinden wrote:We went in to check out a used car. We liked it but were undecided. After a couple of days they dropped the price. I called and said we would take it. Andrew took down all our information and said we could pick it up after work at 7pm. A few hours before we get a call that they sold the car to someone else. My wife was very disappointed and tried to call them to find out what happened. They pretended like we were still uncertain. They made excuses and made her cry. The were unwilling to admit they played any role in the mishap. Not once did they tell us that they could not hold the car for us -- quite the opposite. They never asked for a deposit or anything. Their insensitive attitude and inability to admit a mistake is the most frustrating. I feel their sales staff is shady and misleading. I would not trust a word they have to say. Now after reading several other reviews I understand that their reputation is poor and I suggest finding another dealership. Jim Faulk of Beverly Hills is the worst.