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Lexus Dealer Reviews

Latest Reviews

ELM---LS460
Today
"I WAS IN FOR THE FUEL SENSOR RECALL WORK & A COUPLE OF ITEMS TO REPAIR AND CHARGE TO AN EXTERNAL WARRANTY COMPANY. A FREE LOANER & COURTESY INSPECTION WERE GIVEN. (A COPY OF THE INSPECTION WOULD BE NICE TO GIVE TO THE CUSTOMER) THE WORK WAS COMPLETED IN THE SPECIFIED TIME. HOWEVER THE WARRANTY COMPANY DELAYED ON MAKING PAYMENT TO THE DEALERSHIP. MY SERVICE TECH JASON BURHART WAS PERSISTANT AND DELIGENT ABOUT ENSURING THEY COMPLIED WITH THE WRITTEN AGREEMENT AND ASURED ME I WOULD NOT BE HELD ACCOUNTABLE FOR ANY WARRANTY COMPANY RESPONSIBILITIES. IT TOOK AN EXTRA WEEK FOR THE COMPANY TO ACCEPT FAULT FOR THE COMPUTER ACCOUNTING MISTAKES. IN THE MEAN TIME THE FREE LOANER MADE THE DELAY EASIER TO ACCEPT. KUNI LEXUS ALSO FILLED MY CAR'S GAS TANK. VERY NICE SERVICE & FACILITY!"
Gary123
Yesterday
"Andy Tran did an outstanding job. He was very professional and very knowledgeable. He made the process of buying the car easy and enjoyable I would buy anther cat from Andy "