Great Service Department - Pilatesgirl
Easy to have my Lexus IS-250 serviced! Never a problem getting a loaner and their customer service is excellent! This is my 4th Lexus and all my Lexus' have been serviced here!
Smooth and Fair - Rphelps
The sales team with whom we worked were very knowledgeable. They made sure to cover any questions that we had, and did not put pressure on us as some car salesmen may do. They let the product speak for itself.
great sales associatw - Eric Howard@gmail
vehicle delivered o my work went over entire vehcle,filled wth fuel and immaculant,paperwork quick and organized.Would definately recoend Hermn to anyone that needs a great salesman
Completely Satisfied! - Lexus2005
I am so impressed with the overall services that I received from LEXUS Santa Monica recently, but I must single out Christopher Young. Chris really went the extra mile keeping me informed along the way and really made it a pleasant experience.
Pleasant car buy at Lexus - Carguy
Bought a used car at Lexus Santa Barbara. Glaucho was very helpful all the way. My warmest recommandations! Trust is important when buying a used car and I trust these guys!
Welcome Home CT! - thegirlkyle
I was in a three year lease with a CT, that ended last year. I upgraded to the IS, thinking bigger is better. I was wrong! I did not love the IS the same way I loved my CT so after only five months I reached out to Jamal and he helped me look at a bunch of different options so my husband and I could see what was the best move for us financially. I'm so happy to be back in a CT, with the upgraded technology, heated seats.. I'm a lucky girl!
Service - Sslscoop
Efficient and friendly service!
My advisor listened to my concerns.. took care of them in a timely manner.
Very happy with my service appointment.
Glad to go to Keyes.
Best car buying experience we have EVER had! - MLopez1120
Edwin was absolutely WONDERFUL! He possess in depth product knowledge and is very personable. We originally went to Keyes Lexus Van Nuys and had a horrible experience and we are so happy that we decided to go to Woodland Hills to complete the purchase of our 2 cars. Richard was also great. He gave us a fair price for our trade in cars and provided us the best price on the new cars. These two men, Edwin and Richard, are a huge asset to your company and they are the sole reason why we proceeded with our purchase at Woodland Hills Lexus. A+ customer service, A+ product knowledge, and A+ management. They made what is usually a stressful decision, a pleasant experience! Thank You!
Outstanding - Lauri12
The entire car buying process was great from the test drive to signing the paperwork. I would highly recommend DCH Lexus if Oxnard for anyone looking for a new or used vehicle. I have to give a shout out to Frisco Robles for his knowledge of the car I was looking into purchasing, Carlos Cannon who got me an amazing deal, Antonio Cruz who assisted with the purchase even though he wasn't the original salesperson, Mark Viggiano for his finance expertise and last but not least Denis Kenny for the final approval in making the deal happen.
Great experience at Tustin Lexus!!! - Kxstylex80
George Chen was so courteous and kind. He addressed every concern I had regarding my vehicle and he even got me a great loaner vehicle to drive! All I can say is George really made my experience at Tustin Lexus a pleasant one and I would highly recommend George Chen. Thanks George and see you again soon!
Terrific employee - Lalers3232
She is very polite and knowledgeable and a true asset to your company. She was very friendly to my family and the reason we came back to Lexus to purchase a vehicle
Very positive purchase experience - LC200
We worked with Patrick on the sale and Mel on financing. Both were great representatives of the dealership. Patrick was extremely knowledgeable about the vehicle we purchased even though it was not a Lexus and he made sure we had all of our questions answered. He provided a exceptional level of service. Mel made the financing a breeze and educated us on the warranty options which we did end up purchasing. Thank you to both Patrick and Mel! We wouldn't hesitate to visit Lexus of Thousand Oaks for future purchases.
Amazing customer service at Valencia Lexus Dealership - Reese Harris
Just imagine. I picked up my elderly family at LAX and we were on an extended road trip to Yosemite in my Lexus RX450h when it died on the Grapevine near the top pf the Tejon Pass. It was on a dangerous turn on Hwy 5 with roaring semi's blaring their horns and passing our car with inches to spare. As we exited the car in the 100+ degree temp it quickly became obvious that we were in no small trouble. I arranged to have the vehicle towed and called the Lexus dealer in Valencia explaining our predicament, and could they help. Without hesitation the customer service person dispatched a courtesy van to pick up my family while I rode to the dealership in the tow truck. The courtesy van miraculously arrived at the same time as the tow truck - this was vitally important and "Wow" #1. When we arrived at the dealership a loaner RX350 was waiting for us ready to go, no questions asked. "Wow" #2. Our trip was perfect with many memories we'll cherish for years to come, and had it not been for the fast turn-around our trip could have easily been much less memorable. When I returned to the Valencia Lexus dealer with the loaner vehicle it was determined that no costs would be incurred on the car since the problem was the hybrid system overheating and there was nothing they could fix. In addition and for no charge, the Valencia Lexus dealer updated various recall warnings and washed and vacuumed the car. "Wow's," #3, #4, and #5. All I can say is the Valencia Lexus dealer customer department is amazing, and I have a very heartfelt 'thank you' to say to all involved. Great job everyone!!
Sean Buth to the rescue!!! - Munykaaaa
If you are going to purchase a Lexus vehicle, Sean Buth is your person! I didn't think I was going to be able to buy my DREAM car but he made it happen along with his amazing team. Before I knew it, I was driving off with the perfect car and with a reasonable payment. While waiting for the Finance team to work their magic, I got a chance to chat up a storm with Jeff Anderson about the vehicle's tech specs and of course, Dewalt power tools. Who says girls can't love power tools. Thanks Sean and Jeff!!! You guys are awesome! - Munyka
Great service - fdelarue
Rick Corbin has always given total attention to any reasons why i had to service my car and has always provided me with great service. Only great things to say ! :)
George Kantanto you’re SUPERB! - Lexus21
George Kantanto you’re SUPERB!
Let me start of by saying I am a first time buyer. With that being said I definitely shop the market.
I contacted numerous dealerships to see who would work best with me.
I can simply say George Kantanto from Longo Lexus is by far the best!
The whole transaction was flawless! Everything was at ease!
No stress or frustration and he was very informative! I was happy from the start till the end.
George worked with me on getting a 2017 Lexus Rx 350!
Its a beautiful car and I want to thank George for taking great care of me.
I HIGHLY RECOMMEND everybody to do business with George Kantanto! You'll be satisfied!
I will see you very soon George as I have a friend who will be buying a car from you.
Its my pleasure doing with business with you and I appreciate everything!
Thank you - hope2017
Mr. Na, thank you very much for your assistance. You made a difference. I am sure people want to work with a salesperson like you as you care for your customers.
Highly Recommended! - Thomas66
Every step of the way, the amazing Sales Consultant I worked with, Emily Lundin, was a shining example of how car sales should be. Emily was incredibly knowledgeable on all features the RC, ES, and GS had to offer. Even with the hours I spend researching before I step foot on a dealership lot, Emily showed me many features I did not know about! As a result of Emily's extensive knowledge on the different features on each car, I was able to make a much more informed decision, which greatly expedited my purchase.
Even though her dealership did not have the specific vehicle I wanted in stock, she was able to obtain the vehicle I wanted with the exact interior/exterior colors, and all added packages and options I was looking for. She even worked with the General Manager, John Cabral, to beat a competitive offer I had from another local dealership. John was excellent in explaining every question I asked regarding the price.
In the end, I could not have asked for a better experience. Emily and John both went to great lengths to ensure I was completely satisfied with my purchase. I highly recommend Emily, John, and Lexus of Pleasanton!
Excellent Customer Service Vy Le and all Staff! - Dharma
I had heard of the Lexus NX and sent an online inquiry. Vy Le got back to me right away and helped me make an appointment the next day. We reviewed the options, he showed me the cars, and then we reviewed the options to lease or buy. He demonstrated how to use the car, took my car as trade in to help cover the down payment. I opted for leasing and drove away with a new 2017 NX! Couldn't be more thrilled.
The Finance Manager Danna Ye explained everything carefully and in detail. She was pleasant, personable and courteous. There was a lot of paperwork but that's not her fault. She was a pleasure to deal with!
All in all, a 100% satisfied customer.
Excellent Service - Jbenavente
My husband and I drove an hour and half to get to this dealership and it was worth every mile. The Fresno dealership was much closer to our location however, due to the service we received we decided to take our business elsewhere. The entire team at Motorcity Lexus was amazing. Not once did we feel pressured to buy or get additional services. Joey Buoni was extremely helpful and not once did he seemed inconvenienced by my hundred questions and requests. I recommend this place to anyone looking to purchase a vehicle. Not to mention, the dealership itself scream quality.
I trust Lexus of El Cajon - Nancyelcajon
Lexus always does a good job servicing my six year old Lexus. My service advisor Terry Windsor is friendly, professional and efficient. I do think Lexus service pricing is high, but I knew it would be when I purchased a Lexus.
Service and Recall - Paula C
Andy is great, they provided a loaner for the day, let me know timing, everything was done as promised. Both my husband and I drive a Lexus's and we never go anywhere else.
Trade in 2007 Lexus ES350 and purchase a new one ... - A happy Lexus driver
I have been dealing with Lexus Carlsbad for several years...both car purchase and service. They make you feel special and well cared for. I highly recommend them. Patrick was very helpful throughout the entire process.
Wonderful Buying Experience - Mary123
Love my new 2015 Lexus 350. Our Salesperson John Lafata made the experience absolutely enjoyable. Talk about 'customer service'...he even transferred my satellite radio from my old car to the new one! Can't say enough GOOD THINGS about all of the people at this Dealership!!
Best service consultant: shawn richardson - wkohar
I bought a certified lexus which had minor dings and scratches. Upon purchase they offered service for repair and touch up. I came back few days later and was helped by shawn richardson. I pointed out the areas needed fixing, My car was in the shop almost a week and i was provided with loaner car. I just got it today and was very satisfied. The scratches and dings are all gone. Shawn exhibited excellent costumer service, very good communication. Highly recommended
Service Appointment - Tom G.
I called in Saturday morning around 6:00 a.m. and Tom R. made an appointment to come out the same morning for a scheduled maintenance. I was only there for about 1 hour, including a complimentary car wash. Great service, knowledgeable service people and competitive prices.
Review of purchase - jamesward
I just purchased my 3rd Lexus from this dealership. I worked with Jacob Schanback and Lisa Hamilton. Both of these folks could not have been nicer. It was a pleasure to work with them. They are excellent representatives of the company. I have worked with the company for 14 years and find the performance excellent.
DON'T GIVE THEM YOUR INFORMATION - don't shop here
I called just to see if a car was still available that I saw on the internet and talked with a used car salesman named Reggie. Reggie pressured me on the phone to give him my info but I refused. About 2 hours later he called me back. He must have got my phone number from caller ID. He starts giving me high pressure sales pitches. I told him I was not interested and he got rude with me. He made me mad enough to call and complain to his manager and write this review. I will never buy a car from this dealer or call them again.
Purchase - Lexus
Good experience. Explained everything in great detail. Sales person and finance person were good. Scheduled appointment for windshield treatment cancelled due to rain but have not received call to reschedule.
Summer Fun! - Dana8a
We just drove up the coast to get a convertible LCertified Pre Owned for the summer. They answered our call and emails, sent us video of the car and it was such a great deal we drove 6 hours from Santa Barbara to go get it. Great Job Blake and Greg. Sunset with the top down, a warranty from Lexus and some service to boot. Wendy LOVE, LOVE, LOVES her car.