Professional service, pleasant - Likt
Dave was great, breaking down service items and costs for regular maintenance. Loaner was excellent and ready in 2 minutes. Upon pickup, car was returned washed, but someone had passed gas inside. Not acceptable.
Wonderful service and efficiency - Henry1961
The only negative is the cost of the work done. The service person that I worked with was polite and very professional. He kept me informed on the status of my RX. The mechanic working on my RX did a thorough review and discovered several problems which he corrected.
Great experience to lease a car with Lena's help - AnthonyZhu
Lena is very responsive via email and every time she is trying to get the best price for me. Plus this dealership has the largest inventory around North California. Getting a new Lexus car from her is a no brainer choice.
A dream come ture. - INDIANBOY
My sales person Jennifer Ellis is the greatest to work with. I really thought I wouldn't be able to get my l lexus that day.I came there just to test drive but ended up buying a new RC 200T.
Great car...Great Service - bac
Just bought a beautiful CT200h. Abby showed me the car and took me on the test drive. She knew the car well and explained all the features. I was sold on it. Steve completed all the paperwork with me in record time. They washed and prepped the car while we ate lunch and off we went. They made sure the car had all the little accessories that are supposed to come with it. Abby followed up with a personal call, I appreciated it. All in all, the best dealership experience I've had. Thanks.
Best car buying experience we have EVER had! - MLopez1120
Edwin was absolutely WONDERFUL! He possess in depth product knowledge and is very personable. We originally went to Keyes Lexus Van Nuys and had a horrible experience and we are so happy that we decided to go to Woodland Hills to complete the purchase of our 2 cars. Richard was also great. He gave us a fair price for our trade in cars and provided us the best price on the new cars. These two men, Edwin and Richard, are a huge asset to your company and they are the sole reason why we proceeded with our purchase at Woodland Hills Lexus. A+ customer service, A+ product knowledge, and A+ management. They made what is usually a stressful decision, a pleasant experience! Thank You!
Excellent customer service - Lexis916
I gave Ron a 5 because he gave me excellent customer service.. He remember my name and I been there 2 times prior before I decided to purchase the car.. He is friendly and answered all my questions that I had and return my phone call.. I gave Mark a 5 because he explained everything about the car and has excellent customer service..
Taj is the man - Lexus1818
Highly recommend Taj if considering going to Lexus. Taj gets the best deal, and assures that you will drive off with the car you want with the best rate.
Great Service! - Vicente Arzate
Josh was very helpful. They also had a loan vehicle there for me. Great service, will be returning when my next service is due. This dealership definitely takes care of their clients.
Outstanding sales experience! - Rrgirgis
Shaw from Keyes Lexus in Van Nuys is Top notch! From the moment I inquired online about a vehicle, through the negotiation, to the paperwork and final delivery he made my experience exceptional!
Shaw answered all of my questions and addressed all of my needs with the utmost respect and professionalism. He was honest throughout the entire process and delivered on everything he stated. Shaw is a true asset to Keyes Lexus Van Nuys and in my opinion represents what a car buying experince should be!
Keyes lexus van nuys is an excellent dealership and all of the staff there greeted me with a warm smile and were all very helpful and attentive.
Dont hesitate to go to keyes lexus and make sure you ask for SHAW!
Amazing customer service at Valencia Lexus Dealership - Reese Harris
Just imagine. I picked up my elderly family at LAX and we were on an extended road trip to Yosemite in my Lexus RX450h when it died on the Grapevine near the top pf the Tejon Pass. It was on a dangerous turn on Hwy 5 with roaring semi's blaring their horns and passing our car with inches to spare. As we exited the car in the 100+ degree temp it quickly became obvious that we were in no small trouble. I arranged to have the vehicle towed and called the Lexus dealer in Valencia explaining our predicament, and could they help. Without hesitation the customer service person dispatched a courtesy van to pick up my family while I rode to the dealership in the tow truck. The courtesy van miraculously arrived at the same time as the tow truck - this was vitally important and "Wow" #1. When we arrived at the dealership a loaner RX350 was waiting for us ready to go, no questions asked. "Wow" #2. Our trip was perfect with many memories we'll cherish for years to come, and had it not been for the fast turn-around our trip could have easily been much less memorable. When I returned to the Valencia Lexus dealer with the loaner vehicle it was determined that no costs would be incurred on the car since the problem was the hybrid system overheating and there was nothing they could fix. In addition and for no charge, the Valencia Lexus dealer updated various recall warnings and washed and vacuumed the car. "Wow's," #3, #4, and #5. All I can say is the Valencia Lexus dealer customer department is amazing, and I have a very heartfelt 'thank you' to say to all involved. Great job everyone!!
Great service - Sherry
From the sales team to the service department, staffs are professional and nice. My sales Vance Remmey and Derek Kincebach are nice. They made me feel I got the best deal and provide me excellent service. Highly recommend!!!
Brent Colley, Exceptional Service at Roseville Lexus - 06Colonel
2.24.2016. Brent Colley has provided exceptional service for my wife’s Lexus SC430 the past several years at Lexus Roseville. I greatly appreciate his technical knowledge of the vehicle and recommendations for both service and repairs. Robert Penn, Colonel, USAF retired.
Great Experience with Martin Riad - Bianca Acevedo
Martin Riad, the management and all the other employees were great! They were friendly, helpful, knowledgeable and not at all pushy. I highly recommend them!
Great service - fdelarue
Rick Corbin has always given total attention to any reasons why i had to service my car and has always provided me with great service. Only great things to say ! :)
Best Sales Experience - dchar
If you're looking for a Lexus, this is the place to get one. The sales staff are friendly and efficient, the dealer has a huge inventory, and dealer is willing to make some awesome deals. Words cannot express how good of a buying experience I had with Linda. She works hard to get the best deal and tries to get you out the door as quickly as possible. She cares for her clients, very helpful in getting the car you want, responds promptly to inquires, and respects clients' time. After completing a few deals with her, I can say that I highly recommend her to anyone looking to buy a Lexus. She is an excellent example of Lexus' legendary customer service.
Highly Recommend - My Lexus IS350
What a great experience! No hassle, no pressure, and very easy to negotiate a great price on a fantastic car. Jade is awesome. She made the whole process of buying a car easy....the way it should be. I've been to other dealers which appeared too busy to assist you or were multitasking several clients at the same time. What a turn off. If you're interested in a Lexus, do yourself a favor and give this dealership an opportunity. They put Mercedes Benz of San Diego to shame. Steve
In love with my new IS. - Alison Lynn
I picked up my new 2015 IS250 on Feb. 27, 2015 from Lexus of Thousand Oaks. I had emailed Grettel Perricone, Internet Business Manger, the Sunday before & we made arrangements for me to come in on Wednesday to see what we could work out. We sat down with Paul Vallis, Internet Business Manager, (Grettel was never far away) & we talked for a few minutes about what options & color I'd like, he said ok & walked away for a few minutes. As soon as he came back he told me what they could do for me & asked what I thought about it. I was shocked & so happy that I just sat there for a bit with the room spinning around me. If this sounds dramatic then my apologies but I'm just telling you how it went down. It was a very easy time for me. I test drove the car, Paul went with us & answered some of my questions along the way. We got back to the dealership, I met with Maryann Cord in finance, she is so awesome. Easy going, calm, nice. I felt comfortable the whole time I was signing away just being in her company. She is a real asset to the dealership.
Finally we met with Julie Kobayashi, Vehicle Delivery Specialist, who is a walking book of knowledge when it comes to what these cars can do. It's astonishing. She went over the basics with me, not to overwhelm me too much! She is the sweetest! (I'm still learning little things everyday that I had no idea of the day before).
Overall, my experience with Lexus of TO was a very positive one. I'm grateful for Grettel & her endless patience & kindness from Day 1. She has a very strong business presence about her, but at the same time she's truly caring of her customers. I can honestly say I recommend Lexus of TO to anyone with complete & total confidence that they too will leave feeling great.
Great Customer service - Owjo11
I Leased my new Lexus GS 350 F I am from South Orange County , the service that I got here was great , Fred Omar did an awesome job excellent customer service A+++, I do recommend him to everyone to use his expertise while purchasing their new Lexus it was a pleasure working with him and everyone in Lexus of Fremont.
Excellent - wsm
I recently purchased a certified pre-owned Lexus from Lexus of Marin and found the experience to be a pleasure. The process of testing and buying the vehicle was easy, and at no time did I feel any pressure.
Within a few days of buying the car, it was scratched while at work. I was encouraged by the sales staff to let their detailing specialist, Michael, have a look at it. Michael made time around my schedule, was extremely helpful, and had me in and out of his shop in 30 minutes. He knows his stuff and is very particular about his work.
I would not hesitate to recommend Michael for any detailing needs.
Motor City Lexas is Top Notch - DianeAZ
We came in to test drive a Lexus NX 200t and we were greeted by a salesman named for Faraz Ahmed. He was pleasant and very knowledgeable. There was absolutely no pressure which was appreciated. He never said , "what will it take to get you in this car today" like every other salesmen we have talked to! He was amazing!
Once we had picked out the car we wanted, we met with Richard in the finance dept. Again, exceptional customer service. Richard was beyond patient with me explaining all of the numbers and going over different scenarios, until I was comfortable with my monthly payments.
Motor City Lexus exceeded all of my expectations and I would highly recommend. I love my new car!!
Worst sales experience at a Lexus dealership ever - Waggy50
I worked with the David Freeman and the sales Manager Doug Harland. My wife and I found a certified pre owned car we wanted to buy. The back seat had been damaged because of a car seat. They told us they would change out the seat in the morning and to come in at noon to get the car. We called in the morning twice and didn't receive a call back. Mr. Harland had another Sales rep named David call me to say the car was sold. Love the Lexus car, but the service at Glendale is a complete joke. I would never buy a car there and I will sure to let people know how crappy the experience was for my wife and I.
great experience! - Sheila268
I did lots of research before purchasing a Lexus at the dealership in Westminster. Their service is superb and their price is very competative.
I also want to give a shout out to Teri, Internet manager for her outstanding customer service. She is always there to help with great patience. And she does whatever it takes to make her customers happy.
The long road to happiness. - mcintyresean
I drove from over 50 miles away because this was the best vehicle for the best price from over 70 cars viewed by 4 different online car apps.
A majority of the deal structure was done over the phone and all the aspects of the deal were met or exceeded when arriving at the dealership. I'm very happy with the car & the quality of service that was conducted when I arrived.
I'm glad I chose to do business with John Elway Crown Toyota & would strongly recommend making a purchase from one of the largest dealerships in Southern California.
I would like to give special thanks to Donavan Hall, sales, Eddie, sales director, & Jimmy financial coordinator. Thanks guys for making my car buying experience a very enjoyable, easy, & timely process.
Sincerely Sean McIntyre :
Outstanding Service - LexusOnly88
Outstanding service, sales and ambience that sets a difficult standard for other dealerships to match. Lexus Escondido, Randy Knight and Anthony Lee, and Steven are great assets to this institution.
Great experience - Julissa77
Felt very welcome from the beginning, everyone took their time to explained my options even do it was past business hours. Thanks for your help
Very bad experience with new car sales department - Saddayatcerritos
I called the dealer and asked for a cash price on a ct200h no trade no finance no lease all cash I was givin a price and told if I come in the price would go down and to come in so they know I'm for real the sales person I spoke with was amerika she was very nice on the phone and actually prompted me to come in when I got there however the script changed and I had driven almost a hour to get there and was not happy to hear that they wouldn't go down on the price and they basically treated me rude and abrasive like I was there to harm them and hurt them and I was a threat or something? I don't understand why I was treated so badly I was only trying to patronize there business and buy a car?look if your financing and your going to be grateful to whoever can sell you a car and make it happen for you because of credit challenges then I SAY try em? Uknow why not? But if your upscale and you know you can buy a car then don't waste your time with these people they are about as upscale as McDonalds I will also add that I went to Glendale Lexus the next day and was treated very good and they sold me a 2016 not 2015 like cerritos had for 1500 less .do yourself a favor and skip this dealer if you have a choice .god bless
Crooks!!! - Chloealex
Took my parents to look at a used 2014 Gx460, car looked brand new so we wanted the car and were waiting to go into financing then 2 hours later they tell us, how about you guys borrow the car since its late and the banks are not getting back to us about the loan which was a lie, I know they were putting another customer in front of us because she couldn't wait any longer. So I told them the only way I will buy the car the next day is if they have someone bring the paperwork to us which was 1 hour and 15 minutes away and they agreed but what a mess, I told them I did not want any extra insurance on the contract and they put it all in plus we have to pay 2 extra months which was not part of the deal. Make sure to read the contract before signing because these people are crooks and will fine a way to rip you off.
nd RX - Napa RX owner
Bob Cascarino sold us our second new RX. In 2005 John Satter and Bob sold us our RX 330 and in Feb 2016 Bob sold us our (second) new 2016 RX 350.
We waited almost 16 months anticipating the new RX and its features. Bob was very patient with us knowing he would eventually help get us into the new RX.
Bob assisted us in ordering the car exterior and interior colors and equipment we wanted. It was made to our specifications and Bob kept us informed through the six-week wait.
Lexus of Pleasanton Service department has always been outstanding keeping us informed and on-scheduled return of the auto when in for service.
I would certainly purchase another Lexus from Lexus of Pleasanton and partivularly from Bob Cascarino.
Buying a new car was, and has been in the past, a great and low-key experience. This is how new car buying should be at all dealerships
Failed to meet expectations - Disappointed
Failed to meet expectations! As a car buyer trading in a 2009 MB E350 and a former Lexus owner (from another state)...the entire transaction failed to meet my expectations due to lack of leadership and accountability at this dealership. The sales transaction was no issue...it was the trade-in and finance areas which were a failure.
I ordered my Lexus NX and traded in my Mercedes the same day. I was advised a check would be sent to me in 3 business days. Well it did not happen. I went back the following weekend to change the color of the vehicle. Found out my car was already "sold" and I still had no check for my car.. I handed them title the week before. They told me "the business office is backed up"...and where is this my problem?
Fast forward...29 days later...the NX arrived and I picked it up and then I was handed the check...dated 23 days after the title was handed over... I asked for compensation for this mishap...NO ONE took ownership of the issue...painfully they gave me mud guards and winter floor mats... The finance office was a joke...no customer service or accountability to the situation. Not once "we messed up"...just our business office was backed up. Unreal...And this is Lexus dealer?.. Mercedes would have not done this at all! They say they are a Lexus Dealer ...not sure...
After one month no one called me to check up or see if I needed help or see how the overall delivery process took place... Since no one from the dealership took any leadership I took the matter to Lexus Corporate to the office of Jeff Bracken to for resolution. I provided them with a 3 page letter will all the issues and examples of how bad they handled the situation from a customer service point of view.
Lexus Corporate had the vehicle re-delivered at Lexus of Marin and provided me with an extended warranty, XM Service and other items good willed for the length of the lease. Lexus of Oakland did NOTHING. So sad...it took the fun / pleasure of buying a new car to painful situation.
I will never coming back to this dealer again...Look at other options when buying a Lexus...
Lexus prides themselves on
"We're equally dedicated to offering exceptional customer experiences. And in doing so, creating loyalty throughout the world--not just with the people who buy our vehicles, but the people in the communities around us." ...From their corporate website...
I had an "exceptional failure" with this dealership...due to lack of accountability...