Replaced my battery because it would not hold a charge.. - Barbara S.
Newport Lexus treats customers as they should be treated, with respect and appreciation. Most of the time if I have a technical issue when I pull into the driveway the person greeting you can explain and correct your problem and you're off and running again.
During this visit, my battery was still under warranty, so they replaced it and washed my Lexus while I enjoyed waiting in their very comfortable lounge area.
I would not go to another Lexus dealer!
Tire rotation and leak detection - Ruthie
Everyone at the dealership is friendly and respectful. Luis was very knowledgeable and I appreciate that I was given a loan to use while my car was serviced.
Another great buying experience with Herman Samaniego - nkfed
We recently purchased our third Lexus from Lexus of Stevens Creek and our second from Herman Samaniego. He is an exemplary salesman for many reasons which is why we sought him out for this purchase. We appreciate him for his customer service, knowledge and attention to detail. He is also very patient and knowledgeable while explaining the features on the car and the financial options. In addition he is pleasant, sincere and treats you like an old friend. We will definitely contact him again when we decide to purchase another Lexus. We also had an excellent experience with Anita Clevenger, the Finance and Lease Retention Manager. She also was friendly, knowledgeable and very accommodating. She and Herman are an outstanding team who make purchasing a new car a pleasant event. We also highly recommend the Lexus of Stevens Creek dealership. Both the sales and the service facilities are very comfortable environments and the customer service is outstanding.
Easiest car leasing, best service, beautiful dealership - Adambarlava
I was assisted by Neal Greene who provided me with great service. He has always been a friend to me and my family making it a joy rather than a hassle to lease a new car.
Great Customer Care - MT
Just bought a Lexus CT200h!! Mike Courville and Glauco Pergolizzi were very patient and informative. Mike 'held my hand' through my indecision process and made my needs his biggest concern, so irregular for a car dealer!
I felt completely takes care of . I had lots of questions which were explained with care. Everyone at DCH Lexus of Santa Barbara provided a pleasant experience also Tina the finance officer. I highly recommend!!
Great place to purchase a Lexus vehicle! - Diane Crump
Amazing people to work with! Very upscale and classy! Really wanted to make things work for ME! Even though I changed my mind mid stream, they were still very patient and accommodating! I will definitely be back!
Best car buying experience we have EVER had! - MLopez1120
Edwin was absolutely WONDERFUL! He possess in depth product knowledge and is very personable. We originally went to Keyes Lexus Van Nuys and had a horrible experience and we are so happy that we decided to go to Woodland Hills to complete the purchase of our 2 cars. Richard was also great. He gave us a fair price for our trade in cars and provided us the best price on the new cars. These two men, Edwin and Richard, are a huge asset to your company and they are the sole reason why we proceeded with our purchase at Woodland Hills Lexus. A+ customer service, A+ product knowledge, and A+ management. They made what is usually a stressful decision, a pleasant experience! Thank You!
Outstanding sales experience! - Rrgirgis
Shaw from Keyes Lexus in Van Nuys is Top notch! From the moment I inquired online about a vehicle, through the negotiation, to the paperwork and final delivery he made my experience exceptional!
Shaw answered all of my questions and addressed all of my needs with the utmost respect and professionalism. He was honest throughout the entire process and delivered on everything he stated. Shaw is a true asset to Keyes Lexus Van Nuys and in my opinion represents what a car buying experince should be!
Keyes lexus van nuys is an excellent dealership and all of the staff there greeted me with a warm smile and were all very helpful and attentive.
Dont hesitate to go to keyes lexus and make sure you ask for SHAW!
Great Service! - Vicente Arzate
Josh was very helpful. They also had a loan vehicle there for me. Great service, will be returning when my next service is due. This dealership definitely takes care of their clients.
Such great service department - Sandra
The service dept here is great! I walked in without an appointment and was in and out within20minutes.
Thank you guys and see you soon
Amazing customer service at Valencia Lexus Dealership - Reese Harris
Just imagine. I picked up my elderly family at LAX and we were on an extended road trip to Yosemite in my Lexus RX450h when it died on the Grapevine near the top pf the Tejon Pass. It was on a dangerous turn on Hwy 5 with roaring semi's blaring their horns and passing our car with inches to spare. As we exited the car in the 100+ degree temp it quickly became obvious that we were in no small trouble. I arranged to have the vehicle towed and called the Lexus dealer in Valencia explaining our predicament, and could they help. Without hesitation the customer service person dispatched a courtesy van to pick up my family while I rode to the dealership in the tow truck. The courtesy van miraculously arrived at the same time as the tow truck - this was vitally important and "Wow" #1. When we arrived at the dealership a loaner RX350 was waiting for us ready to go, no questions asked. "Wow" #2. Our trip was perfect with many memories we'll cherish for years to come, and had it not been for the fast turn-around our trip could have easily been much less memorable. When I returned to the Valencia Lexus dealer with the loaner vehicle it was determined that no costs would be incurred on the car since the problem was the hybrid system overheating and there was nothing they could fix. In addition and for no charge, the Valencia Lexus dealer updated various recall warnings and washed and vacuumed the car. "Wow's," #3, #4, and #5. All I can say is the Valencia Lexus dealer customer department is amazing, and I have a very heartfelt 'thank you' to say to all involved. Great job everyone!!
Great service - Sherry
From the sales team to the service department, staffs are professional and nice. My sales Vance Remmey and Derek Kincebach are nice. They made me feel I got the best deal and provide me excellent service. Highly recommend!!!
Brent Colley, Exceptional Service at Roseville Lexus - 06Colonel
2.24.2016. Brent Colley has provided exceptional service for my wife’s Lexus SC430 the past several years at Lexus Roseville. I greatly appreciate his technical knowledge of the vehicle and recommendations for both service and repairs. Robert Penn, Colonel, USAF retired.
Great Experience with Martin Riad - Bianca Acevedo
Martin Riad, the management and all the other employees were great! They were friendly, helpful, knowledgeable and not at all pushy. I highly recommend them!
Great service - fdelarue
Rick Corbin has always given total attention to any reasons why i had to service my car and has always provided me with great service. Only great things to say ! :)
Bad initial experience saved by Clem and Frank Lorusso - Nic123
Called Longo Lexus service department for service of my navigation system of my RX 350. The girl that answered the line denied a loaner for the day since the service would take no more than 2 hours, I then asked to speak to someone else or a manager to see if there could be an exclusion.
Instead of transferring me to a manager, she basically whispered "oh my god", then hung up the phone.
Needless to say, I was astounded by such customer service.
Unfortunately I had to fix my navigation system so had to bring my RX 350 into Longo.
When I told Frank Lorusso, he brought in his manager,Clem, who redeemed Longo Lexus service department by not only promising to look into the matter but also by fixing my car within 30 minutes. He further offered me to pick up my car by flatbed for future services.
After leasing with Lexus for the past 3 years I was ready to give up on them after being treated with such disrespect by the initial phone call, but luckily Clem saved Longo 's service department and earned them a 4 star rating.
In love with my new IS. - Alison Lynn
I picked up my new 2015 IS250 on Feb. 27, 2015 from Lexus of Thousand Oaks. I had emailed Grettel Perricone, Internet Business Manger, the Sunday before & we made arrangements for me to come in on Wednesday to see what we could work out. We sat down with Paul Vallis, Internet Business Manager, (Grettel was never far away) & we talked for a few minutes about what options & color I'd like, he said ok & walked away for a few minutes. As soon as he came back he told me what they could do for me & asked what I thought about it. I was shocked & so happy that I just sat there for a bit with the room spinning around me. If this sounds dramatic then my apologies but I'm just telling you how it went down. It was a very easy time for me. I test drove the car, Paul went with us & answered some of my questions along the way. We got back to the dealership, I met with Maryann Cord in finance, she is so awesome. Easy going, calm, nice. I felt comfortable the whole time I was signing away just being in her company. She is a real asset to the dealership.
Finally we met with Julie Kobayashi, Vehicle Delivery Specialist, who is a walking book of knowledge when it comes to what these cars can do. It's astonishing. She went over the basics with me, not to overwhelm me too much! She is the sweetest! (I'm still learning little things everyday that I had no idea of the day before).
Overall, my experience with Lexus of TO was a very positive one. I'm grateful for Grettel & her endless patience & kindness from Day 1. She has a very strong business presence about her, but at the same time she's truly caring of her customers. I can honestly say I recommend Lexus of TO to anyone with complete & total confidence that they too will leave feeling great.
Great Customer service - Owjo11
I Leased my new Lexus GS 350 F I am from South Orange County , the service that I got here was great , Fred Omar did an awesome job excellent customer service A+++, I do recommend him to everyone to use his expertise while purchasing their new Lexus it was a pleasure working with him and everyone in Lexus of Fremont.
Excellent - wsm
I recently purchased a certified pre-owned Lexus from Lexus of Marin and found the experience to be a pleasure. The process of testing and buying the vehicle was easy, and at no time did I feel any pressure.
Within a few days of buying the car, it was scratched while at work. I was encouraged by the sales staff to let their detailing specialist, Michael, have a look at it. Michael made time around my schedule, was extremely helpful, and had me in and out of his shop in 30 minutes. He knows his stuff and is very particular about his work.
I would not hesitate to recommend Michael for any detailing needs.
SERVICE - JAZZY
I took my Lexus in for 50,000 mile check up. I received excellent customer service.
My service consultant Terry Windsor was great and so very helpful.
Motor City Lexas is Top Notch - DianeAZ
We came in to test drive a Lexus NX 200t and we were greeted by a salesman named for Faraz Ahmed. He was pleasant and very knowledgeable. There was absolutely no pressure which was appreciated. He never said , "what will it take to get you in this car today" like every other salesmen we have talked to! He was amazing!
Once we had picked out the car we wanted, we met with Richard in the finance dept. Again, exceptional customer service. Richard was beyond patient with me explaining all of the numbers and going over different scenarios, until I was comfortable with my monthly payments.
Motor City Lexus exceeded all of my expectations and I would highly recommend. I love my new car!!
Worst sales experience at a Lexus dealership ever - Waggy50
I worked with the David Freeman and the sales Manager Doug Harland. My wife and I found a certified pre owned car we wanted to buy. The back seat had been damaged because of a car seat. They told us they would change out the seat in the morning and to come in at noon to get the car. We called in the morning twice and didn't receive a call back. Mr. Harland had another Sales rep named David call me to say the car was sold. Love the Lexus car, but the service at Glendale is a complete joke. I would never buy a car there and I will sure to let people know how crappy the experience was for my wife and I.
Excellent customer service all around. - Tracker94
Excellent customer service fits with the great quality of Lexus cars. Mr Walid helped me trade my car without feeling of getting robbed unlike other dealerships; he was very genuine, honest, and gives great advice. Ms Patricia was very good teaching me all the different functions and controls, she was very patient and enthusiastic. Any employee will make sure that my questions are answered; they would even stop and walk me to where I can get my answer or assistance. Thank you Lexus Carlsbad! I don't just like Lexus cars but the awesome service you never fail to provide. You made me feel really important.
PAINLESSCar Buying - Lazo
I shopped for a used car through Escondido Lexus. What an incredible and painless experience!! From the very start, the sales people were very friendly & engaging!! I worked with Ian & Scott, but had other interactions with the financing department (Steven) that were the very best that I've experienced in my life!! This car-buying experience took very little time from arrival to leaving their facility!! Personally, I can't give high enough praise for the professionalism demonstrated by the staff at Escondido Lexus. If I have to buy another car, I will go directly to this facility!! What an incredible experience ;))
great experience! - Sheila268
I did lots of research before purchasing a Lexus at the dealership in Westminster. Their service is superb and their price is very competative.
I also want to give a shout out to Teri, Internet manager for her outstanding customer service. She is always there to help with great patience. And she does whatever it takes to make her customers happy.
Service Dept and staff not recommended and they'll be fake - Lexusdriver909
All I have to say is that just the way they train these customer service consultants to be very fake but keep the politeness and smile even after they say we are here to help you and to work with you they should train them on there skills to understand the customers frustration and not give a customer the run around . My time and money was taken for granted and had no value to them . Service consultant Tony H hasn't returned two of my messages neither has the service manager Steve followed up on our conversation as he promised , the vehicle was turned in without the alignment being done in which they charged but never did . Overall this was my second chance I was giving this dealer only because it was closer to home but now it's not what I pay I can get better service at a pep boys or jiffy lube . Oh and just FYI the first time I had a dilemma with this dealer was because my service consultant which I won't say his name R no longer works for Lexus hmmm I wonder why .
After the sale - lexux
I bought a car from them, after they got the money, they did not refund what they were suppose to , I paid $80.00 for the paper work; I've waited 3 months no license plates. I think they took the money and went partying. Whatever U do do NOT go here.
nd RX - Napa RX owner
Bob Cascarino sold us our second new RX. In 2005 John Satter and Bob sold us our RX 330 and in Feb 2016 Bob sold us our (second) new 2016 RX 350.
We waited almost 16 months anticipating the new RX and its features. Bob was very patient with us knowing he would eventually help get us into the new RX.
Bob assisted us in ordering the car exterior and interior colors and equipment we wanted. It was made to our specifications and Bob kept us informed through the six-week wait.
Lexus of Pleasanton Service department has always been outstanding keeping us informed and on-scheduled return of the auto when in for service.
I would certainly purchase another Lexus from Lexus of Pleasanton and partivularly from Bob Cascarino.
Buying a new car was, and has been in the past, a great and low-key experience. This is how new car buying should be at all dealerships
Failed to meet expectations - Disappointed
Failed to meet expectations! As a car buyer trading in a 2009 MB E350 and a former Lexus owner (from another state)...the entire transaction failed to meet my expectations due to lack of leadership and accountability at this dealership. The sales transaction was no issue...it was the trade-in and finance areas which were a failure.
I ordered my Lexus NX and traded in my Mercedes the same day. I was advised a check would be sent to me in 3 business days. Well it did not happen. I went back the following weekend to change the color of the vehicle. Found out my car was already "sold" and I still had no check for my car.. I handed them title the week before. They told me "the business office is backed up"...and where is this my problem?
Fast forward...29 days later...the NX arrived and I picked it up and then I was handed the check...dated 23 days after the title was handed over... I asked for compensation for this mishap...NO ONE took ownership of the issue...painfully they gave me mud guards and winter floor mats... The finance office was a joke...no customer service or accountability to the situation. Not once "we messed up"...just our business office was backed up. Unreal...And this is Lexus dealer?.. Mercedes would have not done this at all! They say they are a Lexus Dealer ...not sure...
After one month no one called me to check up or see if I needed help or see how the overall delivery process took place... Since no one from the dealership took any leadership I took the matter to Lexus Corporate to the office of Jeff Bracken to for resolution. I provided them with a 3 page letter will all the issues and examples of how bad they handled the situation from a customer service point of view.
Lexus Corporate had the vehicle re-delivered at Lexus of Marin and provided me with an extended warranty, XM Service and other items good willed for the length of the lease. Lexus of Oakland did NOTHING. So sad...it took the fun / pleasure of buying a new car to painful situation.
I will never coming back to this dealer again...Look at other options when buying a Lexus...
Lexus prides themselves on
"We're equally dedicated to offering exceptional customer experiences. And in doing so, creating loyalty throughout the world--not just with the people who buy our vehicles, but the people in the communities around us." ...From their corporate website...
I had an "exceptional failure" with this dealership...due to lack of accountability...
Plain Lies - SupplyChainer
I was in the process of purchasing a new GS350. I called and the sales guys (I think it's Hancock) told me that he's offering be $3K below invoice, which is a great deal because of end of the month. I declined. He called back again on the last day of the month and asked me to name a price. We agreed on a price, but he quickly backed out stating that the car was sold. I do appreciate the fact that he lied to me, rather than baiting and switching when I arrived at the dealership. The fact that the vehicle is still at the dealership 3 weeks after he told me that it's sold (VIN:JTHBZ1BL1GA003892) is still available on the lot. I called and had them physically verify that it's still on the lot.