On 12/10/2013 8:16:50 PM princessarian wrote:
Everyone at Jim Falk Lexus have been and continue to be friendly, professional and very knowledgeable especially Enrique. Any questions that I have had they are quick to answer. My voicemails are promptly returned. Any issues I have had (minor misunderstandings) were IMMEDIATELY resolved without argument. I have bought cars from 3 dealerships previously (2 Mercedes and one Ford) and I never have been treated so well as I have at Jim Falk Lexus. I walked into the dealship in my school uniform (scrubs) looking like I didnt have a dime to spend and yet Enrique treated me like a millionaire! I wasnt planning on making my purchase that day, even though I had done my research and knew they had the best prices for what I was looking for but once I met with Enrique I couldnt imagine taking my business anywhere else! I almost bought an Audi a month before and my experience in the dealership had me running for the door... I was actually really nervous to walk into another Beverly Hills dealership and run the risk of getting "Pretty Womaned" but I am SOOOO happy I decided to check out Jim Falk. I am now the proud owner of a 2013 Lexus 300h and I could not be happier with my experience!
On 12/10/2013 3:01:50 PM Helensar wrote:
I recently leased a Lexus and want to compliment DCH Lexus on having such a fine employee as Dorian Gunn.
He and all the other members of the staff were just terrific and have been totally helpful with everything.
It was a pleasure dealing with him and the dealership. I would highly recommend them to anyone looking for car.