Great experience - Haleycp
I worked with Darius on the sale and Jeremy in finance. Both were very helpful, responsive and friendly. Answered any questions or concerns. Worked with me to ensure great deal and experience.
Bought a new rx350 - Merlot100
Already sent mr a j d,Amato a detailed letter ,of our experience with the great service by Nick Daramus,
Unfortunately, he didn't "even acknowledge ""this message?,very sad...
So I won't waste any more of my time with a survey,because upper management obviously doesn't even respond or care..
""Our actions define us."
Amazing service, nothing short of excellent customer service - Firstcar101
Peter provided top notch customer service and made the purchasing process so seamless and easy. He made sure I fully understood the leasing terms, which I very much appreciated as a first time buyer. I felt completely at ease throughout the process and I highly recommend him. Ask for Peter at Santa Clara Lexus!
Patrick Levenson - Fred
Patrick is very polite, caring, attentive, prompt and knowledgeable service technic at Santa Monica Lexus.
I would like to acknowledge him and appreciate his honest hard work.
Very satisfactory for service. Derek is the best. - rhill
I live a distance from the dealership and appreciate the pickup and delivery service they provide.
All the people I have come in contact with are very polite and qualified at their job.
ES 350 2017 - Fpvella
Charlie was very helpful in both the demo ride and with the negotiations. Would recommend him highly! I will share my buying experience with friends
Best car buying experience we have EVER had! - MLopez1120
Edwin was absolutely WONDERFUL! He possess in depth product knowledge and is very personable. We originally went to Keyes Lexus Van Nuys and had a horrible experience and we are so happy that we decided to go to Woodland Hills to complete the purchase of our 2 cars. Richard was also great. He gave us a fair price for our trade in cars and provided us the best price on the new cars. These two men, Edwin and Richard, are a huge asset to your company and they are the sole reason why we proceeded with our purchase at Woodland Hills Lexus. A+ customer service, A+ product knowledge, and A+ management. They made what is usually a stressful decision, a pleasant experience! Thank You!
Great Experience - Lexus7301
Mike Nazari is excellent in all respects --friendly, knowledgeable and efficient. He's a great representative of a smooth service department and I recommend him highly.
Ask for Joel when you need to upgrade your car or get a new - Mark Sylvester
We just leased our 5th Lexus from DCH in Oxnard. We work with Joel, who makes the process friction-free. Once we had managed all the details, we showed up with our old 2015 and the new 2017 was sitting there waiting for us. The process of converting the old lease to the new lease was painless. The service is amazing - we leave in Santa Barbara, 30 min north, and they regularly drive up to pick up the car for servicing. Love this dealership.
Good Service - Norseman
Iman has always been polite and prompt with me when I have brought my car in for servicing. He is a good person to work with.
Terrific employee - Lalers3232
She is very polite and knowledgeable and a true asset to your company. She was very friendly to my family and the reason we came back to Lexus to purchase a vehicle
In love with my new IS. - Alison Lynn
I picked up my new 2015 IS250 on Feb. 27, 2015 from Lexus of Thousand Oaks. I had emailed Grettel Perricone, Internet Business Manger, the Sunday before & we made arrangements for me to come in on Wednesday to see what we could work out. We sat down with Paul Vallis, Internet Business Manager, (Grettel was never far away) & we talked for a few minutes about what options & color I'd like, he said ok & walked away for a few minutes. As soon as he came back he told me what they could do for me & asked what I thought about it. I was shocked & so happy that I just sat there for a bit with the room spinning around me. If this sounds dramatic then my apologies but I'm just telling you how it went down. It was a very easy time for me. I test drove the car, Paul went with us & answered some of my questions along the way. We got back to the dealership, I met with Maryann Cord in finance, she is so awesome. Easy going, calm, nice. I felt comfortable the whole time I was signing away just being in her company. She is a real asset to the dealership.
Finally we met with Julie Kobayashi, Vehicle Delivery Specialist, who is a walking book of knowledge when it comes to what these cars can do. It's astonishing. She went over the basics with me, not to overwhelm me too much! She is the sweetest! (I'm still learning little things everyday that I had no idea of the day before).
Overall, my experience with Lexus of TO was a very positive one. I'm grateful for Grettel & her endless patience & kindness from Day 1. She has a very strong business presence about her, but at the same time she's truly caring of her customers. I can honestly say I recommend Lexus of TO to anyone with complete & total confidence that they too will leave feeling great.
Vinci (Service Manager) is professional - Eland
The service department has a great customer service, Vinci (Service Manager) is professional and helpful, Always fast and friendly. I can trust that when I leave there my car has been handled by the best.
Amazing customer service at Valencia Lexus Dealership - Reese Harris
Just imagine. I picked up my elderly family at LAX and we were on an extended road trip to Yosemite in my Lexus RX450h when it died on the Grapevine near the top pf the Tejon Pass. It was on a dangerous turn on Hwy 5 with roaring semi's blaring their horns and passing our car with inches to spare. As we exited the car in the 100+ degree temp it quickly became obvious that we were in no small trouble. I arranged to have the vehicle towed and called the Lexus dealer in Valencia explaining our predicament, and could they help. Without hesitation the customer service person dispatched a courtesy van to pick up my family while I rode to the dealership in the tow truck. The courtesy van miraculously arrived at the same time as the tow truck - this was vitally important and "Wow" #1. When we arrived at the dealership a loaner RX350 was waiting for us ready to go, no questions asked. "Wow" #2. Our trip was perfect with many memories we'll cherish for years to come, and had it not been for the fast turn-around our trip could have easily been much less memorable. When I returned to the Valencia Lexus dealer with the loaner vehicle it was determined that no costs would be incurred on the car since the problem was the hybrid system overheating and there was nothing they could fix. In addition and for no charge, the Valencia Lexus dealer updated various recall warnings and washed and vacuumed the car. "Wow's," #3, #4, and #5. All I can say is the Valencia Lexus dealer customer department is amazing, and I have a very heartfelt 'thank you' to say to all involved. Great job everyone!!
Credible Salesman - First Time Buyer
This is the first car my wife and I purchased from a dealership. Our consultant, Dominic Lao get 100% of the credit for providing us with a Lexus meeting my wife's wishes at a fair price. Dominic was credible, honest, sincere and provided a balance between the dealership and our needs.
The finance manager, Lynn Slater, was efficient with the vast paper work even with this being a cash purchase.
Great service - fdelarue
Rick Corbin has always given total attention to any reasons why i had to service my car and has always provided me with great service. Only great things to say ! :)
Victor Zeng - donisland
SALES: Victors Zeng is the person we have always purchased cars through at Longo Lexus. HE IS EXCELLENT.
We have purchased cars at other dealers but no dealer has ever come close to Longo Lexus and in particular Victor Zeng.
SERVICE: The check in portion is speedy and very polite. The service is always well done and when the car is completed it is returned nice and clean.
Stress free transaction - AntonyA
Pleasant environment of the Lexus of Serramonte and help from a very professional and knowledgeable Yury Rykov made the entire experience of leasing a new Lexus easy and stress free. Thank you!!
Excellent Service - Jbenavente
My husband and I drove an hour and half to get to this dealership and it was worth every mile. The Fresno dealership was much closer to our location however, due to the service we received we decided to take our business elsewhere. The entire team at Motorcity Lexus was amazing. Not once did we feel pressured to buy or get additional services. Joey Buoni was extremely helpful and not once did he seemed inconvenienced by my hundred questions and requests. I recommend this place to anyone looking to purchase a vehicle. Not to mention, the dealership itself scream quality.
I trust Lexus of El Cajon - Nancyelcajon
Lexus always does a good job servicing my six year old Lexus. My service advisor Terry Windsor is friendly, professional and efficient. I do think Lexus service pricing is high, but I knew it would be when I purchased a Lexus.
Excellent - wsm
I recently purchased a certified pre-owned Lexus from Lexus of Marin and found the experience to be a pleasure. The process of testing and buying the vehicle was easy, and at no time did I feel any pressure.
Within a few days of buying the car, it was scratched while at work. I was encouraged by the sales staff to let their detailing specialist, Michael, have a look at it. Michael made time around my schedule, was extremely helpful, and had me in and out of his shop in 30 minutes. He knows his stuff and is very particular about his work.
I would not hesitate to recommend Michael for any detailing needs.
The dealer and car are excellent . 👍👍👍 - Heanklok5
I just bought my Lexus NX f spot 200t ultra white color I really likes it . I give 5 stars to Mr Lawrence Powell he is the best . He is a car consultant . He is very patience and nice guy . And eps the price is acceptable .
The best Car Buying experience in 40 years - Alan52
We had bought a preowned ES300h for my wife last year and when it came to myself looking to buy my wife suggest I get in touch with Rick Taylor who help us on her purchase. I called Rick and told him what I was looking for and he said give to give him a couple of days. Rick texted me back with 3 cars and 3 prices, we made an appointment drove to Carlsbad and within 2 hours I was driving home in a 2015 es300h. I cannot thank him enough for making this easiest car purchase again. I would recommend this dealership to anyone in the market for a new or preowned Vehicle. Thank you again Rick for all your help .
Buying 2017 Lexus RX350 - Jacob2017
Great dealership with very nice services! We were treated with great patience and right attitude while buying a car. It only took 20 minutes to negotiate pricing and dealed.
Bad sales experience - be very wary of shady sales practices - SeriousBuyer01
Found a car advertised online and contacted their internet sales department. Sales guy was friendly and helpful but attempted to direct me to a different vehicle and then dragged his feet for two days when I expressed interest in a particular car. They even went so far as to email me an offer but would not execute a sales agreement. Finally spoke with Phil who told me I had to be physically present to buy the car since it was unfair to local customers. He recommended that I get on plane today before they close so I can sign a sales agreement for the car I wanted to buy. I asked to speak to his manager and after a short wait was told that the car had been sold two hours prior (the same time I received the emailed offer).
I am not sure what was true or fiction, not sure if the car was still available or if it was ever available, in my opinion this seemed shady that when I pressed them to send me a sales contract they suddenly did not have the car. I am providing this review so future consumers are aware that this type of situation can occur when you contact their Internet Sales Department.
Service Appointment - Tom G.
I called in Saturday morning around 6:00 a.m. and Tom R. made an appointment to come out the same morning for a scheduled maintenance. I was only there for about 1 hour, including a complimentary car wash. Great service, knowledgeable service people and competitive prices.
Dishonest internet and sales department - Sam S.
I Emailed the dealership requesting a lease quote on 2016 GS200t. They only had one in the inventory and Kevin Byram an internet sales manager gave an great quote. I followed with him multiple time as to the down payment and confirming the monthly rate. In addition I told him, I live much farther and wanted to confirm they would honor the price when I went to the dealer.
Kevin was not working on the day I went to the dealership but he recommended one of his colleagues who would help us with the lease. In addition he mentioned all Emails were printed and handed to the colleague.
After the test drive, I asked to get the paper work started and get the deal promised to me. The sales man disappeared for 45 minutes without anyone checking on us or providing an update. Finally Gary Twombley the director of internet sales came in an said he is not willing to honor the offer and it was a mistake.
They argue the sales manager does not have the authority to offer deals to customers without directors approval
At the end of the conversation he offered me a much higher price than other dealers which was a complete insult. Do yourself a favor and skip this dealer.
Horrible service. Car delivered damaged and dirty. - Bay Area Person
Recently we have been having nightmares with this dealership when bringing our cars for maintenance services. Repeatedly our cars were delivered in dirty messed up condition after the service orders performed. ( e.g. Paint scratches, greasy marks left in interior, damages to tires and rims...etc.). QUality Control has been substantially neglected and monitored at this place. Lexus should be ashamed to have this place operated under its name. Do not recommend anyone to come here for maintenance service needs. We will never come back here for business ever again!.
Purchase - Lexus
Good experience. Explained everything in great detail. Sales person and finance person were good. Scheduled appointment for windshield treatment cancelled due to rain but have not received call to reschedule.
What a terrible experience - jackSD
What a terrible experience at this dealership. Avoid at all costs.
My mom from out of town was test driving ES350. She made a wrong turn since she was nervous (not familiar with the car and streets in SD) and couldn’t quite understand the salesman’s (Chuck) directions to return to the dealership. Chuck then reached over to stop the vehicle at the intersection, ordered my mother out of the car to switch seats with him, and then decided to aggressively raced down the surface streets (with my 5-year old in the back seat) as an attempt to intimidate/display his annoyance.
I immediately dismissed Chuck after he intentionally put my family in danger. Afterwards I proceeded to go inside the dealership and asked to speak with Chuck’s manger, Jim Buck. By that time Chuck had already fed Jim some lies (how my mom blew a red light, putting the car and himself in jeopardy) so my concern and feedback fell on deaf ears. Jim wasn’t interested in hearing me out and basically told me to beat it, condescendingly.
Your experience may vary, but do you want to chance it with these nasty individuals? These two employees of Lexus San Diego have single-handedly changed my perception on the Lexus brand. No customers should be treated the same way my family was treated, especially not from a luxury brand.
Product & Delivery Specialist