On 3/6/2014 2:47:46 PM hyatalah wrote:
This was my sixth car that I leased. My experience in leasing a car from Tina Flores at DCH Lexus of Santa Barbara was the best experience I have ever had.
People have the impression that dealership and car salespeople are willing to do anything, lie, just to get you buy a car so they can make their commission. That might be true for most dealerships, but Tina and the people DCH Lexus of Santa Barbara gave me a totally different impression. I didn't feel pressured nor did I feel that they just wanted me to buy the car. They spent lots of time showing me my options and they worked exactly with my budget. They didn't try to up sell me.
They gave me many options and I made the choice.
The negotiation process was very simple, easy and they were straight forward on what they can offer me and what they cannot.
I ended up purchasing the car from them, it was quick, simple, smooth and painless.
I would like to thank Tina Flores, Leo and the people who work at DCH Lexus of Santa Barbara for making my experience the best experience ever.
On 3/5/2014 4:00:34 PM jennerel wrote:
Minas (Mike) Kasabyan provided excellent service! He had always been very helpful and made sure that my car (RX450h) was well maintained. I especially appreciate the quick attention he gave me regarding my concern about my car running over an object on the freeway. The problem was fixed in such a quick turn around. Thank you much. I will definitely come back to Lexus of Valencia for my car's regular maintenance. Excellent customer service like that of Minas' (Mike) makes your dealership a number one choice.
Southern California Edison