Pleasant Experience; Best Sale Associate - Sue
Our sales associate, Mike Porter, was AMAZING!! He led us to our purchase without any pressure whatsoever. Buying a car can be a stressful experience. However, Mike made it really easy. We'll be referring friends and family to "Go see Mike" and the rest of the Lexus team.
Love my new car! - Maddie Elliott
Scott was great! He was helpful and gave wonderful service. I am thrilled with my car. I was set on buying a Mercedes but my boyfriend insisted on looking at the Lexus. I am so glad he did....we ended up driving off the lot with my new car Saturday night! I"m a happy girl!
Fantastic experience in leasing new RX--totally delighted - Kinka's mom
We were at the tail-end of our first lease and had decided that we were going to just buy our leased RX because it had been such a great car. Plus, we didn't love the look of the new grills. But in his excellent non-pushy way, Herman offered to tell us a bit about the safety features of the new RX. When we said that we were likely to just buy our leased car, he didn't pressure us one way or the other. But since we were there, he wondered if we'd like to take a look at the new cars (and who doesn't like to look at new cars). So even though we had no intention of getting a new car, he was willing to spend lots of time with us and share his strong knowledge about the car's features. It came down to a decision between buying our old car and exactly one specific RX hybrid--Herman found that car for me in two days, and we are now the delighted the car and the fantastic service we received from Herman! And dealing with Anita for the lease documents was also a great pleasure. Both are a credit to Lexus!
Enrique for the win! - chaz_h
Enrique was the first face I saw when I walked into Lexus of Santa Monica. He was incredibly helpful and knowledgeable. I leased my first Lexus from Enrique largely because he made the experience so enjoyable and he worked hard to meet my bottom line. I would recommend Enrique to anyone looking to lease or buy a new Lexus.
Edward Simeon - kfargen
I have had the pleasure of dealing with Edward Simeon in the service department for a number of years. He is knowledgeable, helpful, and honest. He exemplifies what customer service is about.
Lexus of Sacramento - Ginny
Very easy. We knew what we wanted and Don was able to show us the vehicle we wanted. The rest of the process was very smoothly Brian and the gentleman secure the financing were both very kind and very efficient. This is our third Lexus at our second from second and Lexus.we were pretty faithful to your brand.
Best car buying experience we have EVER had! - MLopez1120
Edwin was absolutely WONDERFUL! He possess in depth product knowledge and is very personable. We originally went to Keyes Lexus Van Nuys and had a horrible experience and we are so happy that we decided to go to Woodland Hills to complete the purchase of our 2 cars. Richard was also great. He gave us a fair price for our trade in cars and provided us the best price on the new cars. These two men, Edwin and Richard, are a huge asset to your company and they are the sole reason why we proceeded with our purchase at Woodland Hills Lexus. A+ customer service, A+ product knowledge, and A+ management. They made what is usually a stressful decision, a pleasant experience! Thank You!
Excellent Service for Lexus Vehicles - yeegator
Michael greets you with a friendly smile and remembers his customers. He updates the service done on my Lexus by other service providers in order have a complete service history. He lets me know what service my Lexus will need at the next visit.
Ask for Joel when you need to upgrade your car or get a new - Mark Sylvester
We just leased our 5th Lexus from DCH in Oxnard. We work with Joel, who makes the process friction-free. Once we had managed all the details, we showed up with our old 2015 and the new 2017 was sitting there waiting for us. The process of converting the old lease to the new lease was painless. The service is amazing - we leave in Santa Barbara, 30 min north, and they regularly drive up to pick up the car for servicing. Love this dealership.
Good Service - Norseman
Iman has always been polite and prompt with me when I have brought my car in for servicing. He is a good person to work with.
Terrific employee - Lalers3232
She is very polite and knowledgeable and a true asset to your company. She was very friendly to my family and the reason we came back to Lexus to purchase a vehicle
cistomer service - rickr
We purchased our RX350 at another dealership but due to distance issues went to lexus of thousand oaks for service. We had some technology issues and Faylan Lee took much pains to answer our questions and walk us through our issues. Really terrific service.
Ms. Ellie Shaffiee was so accomodating/ best deal ever - mxzylptlk
I will definitely recommend this dealership even to my friends, especially Ellie Shaffiee, and to her staff as well Rogi. They are really of Beverly Hills quality service
Great service - fdelarue
Rick Corbin has always given total attention to any reasons why i had to service my car and has always provided me with great service. Only great things to say ! :)
Exceptional Sercvice from Sean Buth at Lexus/Roseville - A Happy Customer
This was my first visit to Lexus. Sean has provided exceptional service 100% of the time. He is so helpful and respectful. No pressure. From the test drive to the purchase of my car..and a year later... he is still providing me with great service. Jay (Manager) was great to work with as well.
It's been a great experience and I love my new car!
Amazing customer service at Valencia Lexus Dealership - Reese Harris
Just imagine. I picked up my elderly family at LAX and we were on an extended road trip to Yosemite in my Lexus RX450h when it died on the Grapevine near the top pf the Tejon Pass. It was on a dangerous turn on Hwy 5 with roaring semi's blaring their horns and passing our car with inches to spare. As we exited the car in the 100+ degree temp it quickly became obvious that we were in no small trouble. I arranged to have the vehicle towed and called the Lexus dealer in Valencia explaining our predicament, and could they help. Without hesitation the customer service person dispatched a courtesy van to pick up my family while I rode to the dealership in the tow truck. The courtesy van miraculously arrived at the same time as the tow truck - this was vitally important and "Wow" #1. When we arrived at the dealership a loaner RX350 was waiting for us ready to go, no questions asked. "Wow" #2. Our trip was perfect with many memories we'll cherish for years to come, and had it not been for the fast turn-around our trip could have easily been much less memorable. When I returned to the Valencia Lexus dealer with the loaner vehicle it was determined that no costs would be incurred on the car since the problem was the hybrid system overheating and there was nothing they could fix. In addition and for no charge, the Valencia Lexus dealer updated various recall warnings and washed and vacuumed the car. "Wow's," #3, #4, and #5. All I can say is the Valencia Lexus dealer customer department is amazing, and I have a very heartfelt 'thank you' to say to all involved. Great job everyone!!
Amazing Service! - Melanie314
Paul Wareham- service directly is amazing and he will go out of his way to make sure customer are satisfied and happy with their service before they pick up their car. His staff are upmost professional, friendly and very helpful. Many thanks to Robin Ho and Beau Ly- these two gentleman are the reason why I take my service to Longo. Each time I come in to get service they always take care of me. Very patience going over what was done and make sure to answered all my questions and concerns. I travel from Anaheim over an hour away with traffic and it wells worth the drive. I love it here, Longo Lexus service for LIFE!
"Excellent salesperson Cindy Han" - jl22
Very happy customer who recently purchased a 200NX. Cindy was very helpful every step of the way. She offered snacks while waiting for financing. She is one of the rare salesperson still with a personal touch.
Excellent Service - Jbenavente
My husband and I drove an hour and half to get to this dealership and it was worth every mile. The Fresno dealership was much closer to our location however, due to the service we received we decided to take our business elsewhere. The entire team at Motorcity Lexus was amazing. Not once did we feel pressured to buy or get additional services. Joey Buoni was extremely helpful and not once did he seemed inconvenienced by my hundred questions and requests. I recommend this place to anyone looking to purchase a vehicle. Not to mention, the dealership itself scream quality.
I trust Lexus of El Cajon - Nancyelcajon
Lexus always does a good job servicing my six year old Lexus. My service advisor Terry Windsor is friendly, professional and efficient. I do think Lexus service pricing is high, but I knew it would be when I purchased a Lexus.
Excellent - wsm
I recently purchased a certified pre-owned Lexus from Lexus of Marin and found the experience to be a pleasure. The process of testing and buying the vehicle was easy, and at no time did I feel any pressure.
Within a few days of buying the car, it was scratched while at work. I was encouraged by the sales staff to let their detailing specialist, Michael, have a look at it. Michael made time around my schedule, was extremely helpful, and had me in and out of his shop in 30 minutes. He knows his stuff and is very particular about his work.
I would not hesitate to recommend Michael for any detailing needs.
The dealer and car are excellent . 👍👍👍 - Heanklok5
I just bought my Lexus NX f spot 200t ultra white color I really likes it . I give 5 stars to Mr Lawrence Powell he is the best . He is a car consultant . He is very patience and nice guy . And eps the price is acceptable .
Experienced employees - Nodaj
Fast experience under 3 hours which was great,, very reasonable employees and excellent customer service This dealership is by far the best dealership I have been to between the East and West coast. Nice lounge too.
New Rx350 - Gilbert
What a pleasant experience my wife and I had in the purchase of our new Lexus.
Attila Vecsernyes did a excellent job of showing and explaining the car features and then transfered us to the finance department where the numbers and signing took place in a warm non pushy way to services we didn't want.
Best service consultant: shawn richardson - wkohar
I bought a certified lexus which had minor dings and scratches. Upon purchase they offered service for repair and touch up. I came back few days later and was helped by shawn richardson. I pointed out the areas needed fixing, My car was in the shop almost a week and i was provided with loaner car. I just got it today and was very satisfied. The scratches and dings are all gone. Shawn exhibited excellent costumer service, very good communication. Highly recommended
Service Appointment - Tom G.
I called in Saturday morning around 6:00 a.m. and Tom R. made an appointment to come out the same morning for a scheduled maintenance. I was only there for about 1 hour, including a complimentary car wash. Great service, knowledgeable service people and competitive prices.
DON'T GIVE THEM YOUR INFORMATION - don't shop here
I called just to see if a car was still available that I saw on the internet and talked with a used car salesman named Reggie. Reggie pressured me on the phone to give him my info but I refused. About 2 hours later he called me back. He must have got my phone number from caller ID. He starts giving me high pressure sales pitches. I told him I was not interested and he got rude with me. He made me mad enough to call and complain to his manager and write this review. I will never buy a car from this dealer or call them again.
Horrible service. Car delivered damaged and dirty. - Bay Area Person
Recently we have been having nightmares with this dealership when bringing our cars for maintenance services. Repeatedly our cars were delivered in dirty messed up condition after the service orders performed. ( e.g. Paint scratches, greasy marks left in interior, damages to tires and rims...etc.). QUality Control has been substantially neglected and monitored at this place. Lexus should be ashamed to have this place operated under its name. Do not recommend anyone to come here for maintenance service needs. We will never come back here for business ever again!.
Purchase - Lexus
Good experience. Explained everything in great detail. Sales person and finance person were good. Scheduled appointment for windshield treatment cancelled due to rain but have not received call to reschedule.
What a terrible experience - jackSD
What a terrible experience at this dealership. Avoid at all costs.
My mom from out of town was test driving ES350. She made a wrong turn since she was nervous (not familiar with the car and streets in SD) and couldn’t quite understand the salesman’s (Chuck) directions to return to the dealership. Chuck then reached over to stop the vehicle at the intersection, ordered my mother out of the car to switch seats with him, and then decided to aggressively raced down the surface streets (with my 5-year old in the back seat) as an attempt to intimidate/display his annoyance.
I immediately dismissed Chuck after he intentionally put my family in danger. Afterwards I proceeded to go inside the dealership and asked to speak with Chuck’s manger, Jim Buck. By that time Chuck had already fed Jim some lies (how my mom blew a red light, putting the car and himself in jeopardy) so my concern and feedback fell on deaf ears. Jim wasn’t interested in hearing me out and basically told me to beat it, condescendingly.
Your experience may vary, but do you want to chance it with these nasty individuals? These two employees of Lexus San Diego have single-handedly changed my perception on the Lexus brand. No customers should be treated the same way my family was treated, especially not from a luxury brand.
Product & Delivery Specialist