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BMW of Westlake
Westlake, OH
3,881 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,881 reviews
June 18, 2021
Nate is great! Friendly and explains what happens to your car! The car is clean and washed when I get back in. Very important to the customer! your car! The car is clean and washed when I get back in. Very important to the customer! More
by KimMo
Verified CustomerEmployees Worked With
Helpful June 18, 2021
Great experience very helpful staff. We were never pressured. Jerry our salesman was very knowledgeable and patient. We were given multiple options. In the end we built a car in the website. pressured. Jerry our salesman was very knowledgeable and patient. We were given multiple options. In the end we built a car in the website. More
by TOMNDEB92
June 18, 2021
Steve and his sales staff are the best 6th car I bought from them and I have referred many friends and family to them. They take care of me even after the sale is over they truly go above and beyond from them and I have referred many friends and family to them. They take care of me even after the sale is over they truly go above and beyond More
by Ahmad94
June 18, 2021
Absolutely an amazing experience! Great customer service, patient, and well Informed about the vehicle I was purchasing. Tom was great, and was engaged and communicated well throughout the entire sale. patient, and well Informed about the vehicle I was purchasing. Tom was great, and was engaged and communicated well throughout the entire sale. More
by Cramos88
June 18, 2021
The service was very good. It always is. However, the loaner car was filthy inside and out. There was dog hair inside the car on practically every surface. This is the first, and hopefully the last, time loaner car was filthy inside and out. There was dog hair inside the car on practically every surface. This is the first, and hopefully the last, time we received a car in this condition. More
by JodyJ1
Employees Worked With
Jim Strunk
June 18, 2021
Ganley BMW of Westlake is the finest car dealership I have ever dealt with. All the employees there are courteous and professional. BMW is most fortunate to have this dealership under their corporate wi have ever dealt with. All the employees there are courteous and professional. BMW is most fortunate to have this dealership under their corporate wing! More
by taozen53
Employees Worked With
Other Employees :
New Car Sales Manager
June 18, 2021
Excellent sales and genius staff. Multiple purchases from this dealership over the years and have recommended them to many family and friends. Appreciate the total transparency on price, rebates, terms from this dealership over the years and have recommended them to many family and friends. Appreciate the total transparency on price, rebates, terms, etc. Bob Strecker and John Caruso were great again! More
by nrgregcam
June 18, 2021
Jim in the service department is by far the best representative I’ve ever worked with in the auto industry. He is primarily why I am so loyal to the brand and this particular dealership. representative I’ve ever worked with in the auto industry. He is primarily why I am so loyal to the brand and this particular dealership. More
by GMARZAVAS
Employees Worked With
Other Employees :
Cassie Thadeus, Jim Strunk, Nate Lieb, Carl Whelpley, Christian Gufreda
June 17, 2021
Jimmy was excellent!!! He was very professional and very knowledgeable on all the models. He worked hard to find the 330 that matched our specifications. Ian was excellent during the delivery process in rev knowledgeable on all the models. He worked hard to find the 330 that matched our specifications. Ian was excellent during the delivery process in reviewing the car features and tech details! More
by smgaughan
June 17, 2021
Everything was great. Took one hour which was promised. Should have wiped off the car after washing. The service rep was excellent and she kept me informed. Should have wiped off the car after washing. The service rep was excellent and she kept me informed. More
by JSLUPO
Employees Worked With
