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BMW of Westlake
Westlake, OH
4,610 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,610 reviews
March 04, 2022
I had a strange service encounter in which I received an incorrect dx, and was charged $159 (and $159 as a reinstall estimate) to detach a CA door handle connector which I later replaced, thanks to youtube, incorrect dx, and was charged $159 (and $159 as a reinstall estimate) to detach a CA door handle connector which I later replaced, thanks to youtube, in 5 minutes that involved the same one T15 screw and two plugs that the original detachment entailed. More
by PGANDOLA
Verified CustomerEmployees Worked With
Unsure
March 03, 2022
Rob was very knowledgeable and made the purchase of my BMW 340i a great one! I would highly recommend Rob and the service team to anyone! BMW 340i a great one! I would highly recommend Rob and the service team to anyone! More
by ipsont
March 03, 2022
Been going here for years and there very friendly and the hospitality is awesome as well. hospitality is awesome as well. More
by DTAPAWN
March 03, 2022
Ken Delk was extremely professional and helpful with the lease of not only my new BMW, but my husbands as well. He and his associate, Dirk Steffen, not only made the paperwork and delivering process easy, t lease of not only my new BMW, but my husbands as well. He and his associate, Dirk Steffen, not only made the paperwork and delivering process easy, they were extremely patient showing us any new technology we were not aware of. I highly recommend BMW of Westlake and their employees, Ken and Dirk. We look forward to working with them again in the future! More
by wmlingo
March 02, 2022
Always a good experience with this dealership on service or purchase. Just picked up my third X3. Would recommend BMW of Westlake to anyone. The location is so convenient and easy to get to for anyone not o or purchase. Just picked up my third X3. Would recommend BMW of Westlake to anyone. The location is so convenient and easy to get to for anyone not on the west side. More
by Heather Rudge
Employees Worked With
Other Employees :
Brittaney Quick is my contact for service and suggested Kelly Kavanagh when I was ready for my next X3. Great service from both.
March 02, 2022
The dealership was very responsive to our needs. I needed a new battery immediately and they promptly took my car without an appointment. Thank you BMW of Westlake! I needed a new battery immediately and they promptly took my car without an appointment. Thank you BMW of Westlake! More
by HARDYTUNK
Employees Worked With
Nate Lieb
February 28, 2022
Had my car dropped off for service and an oil change. Brittaney handled everything from start to finish and kept me informed every step of the way. Brittaney handled everything from start to finish and kept me informed every step of the way. More
by naturesorganic1
Employees Worked With
February 27, 2022
Friendly and courteous. Easy to work with. Good experience and would recommend this dealer to others. Easy to work with. Good experience and would recommend this dealer to others. More
by gopacich
February 27, 2022
The service at this location was Great! Love the video service. Was not a long wait. Love the video service. Was not a long wait. More
by lisamontanez73
Employees Worked With
Other Employees :
Nate Lieb, Carl Whelpley, Christian Gufreda, Annie Torre, Jim Strunk
February 26, 2022
John was great to work with. He took his time, a pleasure to talk to and the deal was fair. He took his time, a pleasure to talk to and the deal was fair. More
by tcamiola
Employees Worked With
