BMW of Westlake

Cory was excellent. My wife had an issue with her car, she dropped it off at the dealership, Cory knew she was coming and had her in a loaner within minutes. He ordered My wife had an issue with her car, she dropped it off at the dealership, Cory knew she was coming and had her in a loaner within minutes. He ordered the parts right away and we needed her car for a trip a day later and it was done exactly on time. It was a big job. When I dropped the loaner off, Brittney was at the door with my receipt in hand along with my keys. I’ve always had excellent service. It’s like they know what I need before I need it. Thank you. More

Kenneth met us shortly after walking in the door when most of the other salespeople seemed uninterested or busy. He gave us the information that we were looking for, helped us decides what options we wan most of the other salespeople seemed uninterested or busy. He gave us the information that we were looking for, helped us decides what options we wanted on our X1, and made the overall sales process simple and stress-free. I would definitely recommend him and BMW of Westlake to anyone who is looking for a straightforward car buying experience. The only drawback I saw was with the building itself. Full floor-to-ceiling windows on a south-facing building look nice, but the sun is a menace and prevents workers and customers alike from being able to see what’s between them and the doors. The owners make more than enough money to get some shades for the window. Get it done. More

Got an appointment right aware! Matthew kept me well informed of what was going on with my car!! Great customer service. Matthew kept me well informed of what was going on with my car!! Great customer service. More

Service was easy to schedule, the time was convenient and the wait was as promised! the wait was as promised! More

The service was great. The time was acceptable and the customer service was the best that I have every experienced The time was acceptable and the customer service was the best that I have every experienced More

Corey is awsome at his job, always positive and helpful, can’t say enough good things about him! can’t say enough good things about him! More

They took care of me while my care is getting fixed and put me into a new car (loaner) Brittany is awesome! put me into a new car (loaner) Brittany is awesome! More

Kelly was very helpful not pushy, she let the sell come to her instead of trying to force the sell, great job! to her instead of trying to force the sell, great job! More

Professional, courteous, polite, and a well-oiled machine from top to bottom. Prompt responses and answers to all my questions. Their crew maintained my vehicle as needed then washed it before returning to from top to bottom. Prompt responses and answers to all my questions. Their crew maintained my vehicle as needed then washed it before returning to me. Customer service to a T. Highly recommend them. More

Our Client advisor was Jimmy Laumer. Throughout the process he was extremely helpful, knowledgeable, professional and always available when we requested. Throughout the process he was extremely helpful, knowledgeable, professional and always available when we requested. More