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BMW of Westlake

Westlake, OH

4.8
4,546 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 4,546 reviews

September 02, 2020

I recently interacted with BMW and had a most positive experience. I worked with Kelly Cavanaugh in sales, who was most personable and professional. Ian Filo was also great to work with. He was very knowl More

by KKL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Filo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

BMW of Westlake responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

September 02, 2020

It’s my first BMW purchase. I loved everything about the experience. Everyone was helpful, not pushy, and wonderful to work with. I will be buying from them again, and I recommend them to everyone. More

by JEFFANDBETHANY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve David, Travis Conner
Sep 03, 2020 -

BMW of Westlake responded

Congratulations on your new vehicle! Thank you for choosing BMW of Westlake, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 02, 2020

John Caruso was pleasant and efficient in handling all aspects of the purchase. We have been dealing with him for years and he is the best. This dealership has an excellent general manager in Adam. The s More

by Mentor '56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Redden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2020 -

BMW of Westlake responded

Thanks for sharing your thoughts about your experience with BMW of Westlake. We appreciate your business and hope to see you again soon! Congratulations on your new vehicle!

August 31, 2020

Made the process easy. He is straightforward, explains things clearly, and helps to reach a fair deal. Very helpful in handling all details. A very positive experience. Nice guy, too. More

by ez90332
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

BMW of Westlake responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

August 31, 2020

Best experience I ever had buying a motor vehicle! I simply told him what I wanted and he made it happen. No pressure and no questions left unanswered! Jimmy Laumer made everything very easy. I would de More

by Jimmy
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jimmy Laumer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

BMW of Westlake responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing BMW of Westlake!

August 30, 2020

Jerry is wonderful. Even though we purchased a 2015 we were treated as if it were a 2020! No pressure only support! 3rd BMW is a charm! More

by Scweaver01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

BMW of Westlake responded

Hello, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Jerry, Mike, and our team at BMW of Westlake are glad to have you as a customer.

August 29, 2020

Nez was a pleasure to work with. I took six months to buy a car and he was VERY patient with me! Thank you so much! More

by German Car Guy now Italian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Tunnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dirk Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Zito
Aug 31, 2020 -

BMW of Westlake responded

Thank you! Nez and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Westlake.

August 29, 2020

Had a very good experience. The first time while buying a car I felt the salesman was on my side to get me the best deal. What can I say the dealership’s job is to make money but I really felt like I came More

by Bpaole23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Niedzwiecki
Aug 31, 2020 -

BMW of Westlake responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John and Justin met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!

August 28, 2020

they had everything ready fir me when i got there and did the work as exoected and on time. they were all very friendly and nice. Always nice to take my car there as tbey always keep me infirmed on everyth More

by timbmwowner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cassie Thadeus
Aug 28, 2020 -

BMW of Westlake responded

Tim, It's great to hear that Cassie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake!

August 28, 2020

I worked with Jerry when I drove up from Columbus to look at a used M3. He was very friendly and helpful. There was no pressure. When I decided to buy, the vehicle was delivered to my home in Columbus which More

by JASON@JASONLONG.ME
Recommend Dealer
Yes
Employees Worked With
Jerry Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

BMW of Westlake responded

Jason, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Jerry or our team can do to assist you, please do not hesitate to let us know. We are always happy to help!

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