BMW of Westlake

Wonderful Service My salesperson was excellent and my financial person what's wonderful and did the extra to get me financed the dealership treated me with respect and My salesperson was excellent and my financial person what's wonderful and did the extra to get me financed the dealership treated me with respect and I would recommend this dealership to any one of my friends More

Excellent Service The staff took care of my airbag recall repair in a timely fashion. Everyone I came in contact with was friendly and engaging. I would definitely re The staff took care of my airbag recall repair in a timely fashion. Everyone I came in contact with was friendly and engaging. I would definitely recommend this dealership. More

Easier than buying groceries! ....all kidding aside, Travis was awesome to deal with. I recently purchased a vehicle through him at BMW of Middleburg Heights. The entire process ....all kidding aside, Travis was awesome to deal with. I recently purchased a vehicle through him at BMW of Middleburg Heights. The entire process was seamless, from him arranging a Pre Purchase Inspection at a different dealership, to financing, to communication, and finally a ride from the airport when I picked the car up. I expected the car to be in great shape, but it was truly perfect! I purchased my vehicle sight unseen, partly because I had a good feeling about Travis (and Steve, the Manager) as the sale progressed.....and I couldn't have been happier. I highly recommend these guys! More

Friendly, low-pressure buying experience We were treated well on our trade-in and the salesman - John, was very helpful throughout the process. The BMW Genius experience with Dirk was great We were treated well on our trade-in and the salesman - John, was very helpful throughout the process. The BMW Genius experience with Dirk was great also! More

Awesome! Nez Faraj is great! He even gave up his date night for us! And Mike in financing is wonderful too! I would highly recommend anyone there!! Nez Faraj is great! He even gave up his date night for us! And Mike in financing is wonderful too! I would highly recommend anyone there!! More

Great service! The service workers are so helpful and nice. I feel so comfortable leaving my car in their care and I am always happy with the service provided. They The service workers are so helpful and nice. I feel so comfortable leaving my car in their care and I am always happy with the service provided. They really seem to care about their job and are all very nice people! More

Happy Return Customer This is my second lease and the experience was very good. From the initial sales visit to the signing and the delivery of the car, all the people tha This is my second lease and the experience was very good. From the initial sales visit to the signing and the delivery of the car, all the people that I dealt with were very knowledgeable and friendly. More

Excellent Service Have been to service department about 5 times. Every time I received great service. The staff is very knowledgable of the services required and help Have been to service department about 5 times. Every time I received great service. The staff is very knowledgable of the services required and helpful in determining the severity of the services that needed to be performed. More

Thanks for the patience I was coming off of a 3 year lease with a Buick and was not thrilled that I had to look for a car now that my lease was over. Going in I knew that I w I was coming off of a 3 year lease with a Buick and was not thrilled that I had to look for a car now that my lease was over. Going in I knew that I wanted to purchase a newer used vehicle. Nez was great as I looked at everything from a SUV to a crossover to finally deciding on a Pre-Certified 2016 528i. Nez was great to work with, he made the process that I was dreading a lot more enjoyable. Great service! More

Excellent service Christian and the team are professionals in every aspect of their jobs. It's a pleasure to work with them. I had the oil and also had the car detaile Christian and the team are professionals in every aspect of their jobs. It's a pleasure to work with them. I had the oil and also had the car detailed. Feels like its brand new..... Awesome. More