BMW of Westlake

Air bag recall Great service, and very professional. I was allowed to use one of loaner cars. Christian notified me when my car was ready. I will use them again. Great service, and very professional. I was allowed to use one of loaner cars. Christian notified me when my car was ready. I will use them again. More

Enjoyable Very friendly and personable. Pulled loaner right up to the door and had my car pulled up when I returned. Knowledgeable of what was having to be don Very friendly and personable. Pulled loaner right up to the door and had my car pulled up when I returned. Knowledgeable of what was having to be done More

Sons first putchase My 19 year old who is in OH for college decided to trade in his Crosstrek for an Audi S4. I wasn't crazy about the idea but it was time to let him do My 19 year old who is in OH for college decided to trade in his Crosstrek for an Audi S4. I wasn't crazy about the idea but it was time to let him do his own thing. It was a 2011 with 98K miles on it and he bought it as is. Again, not what I would have done but it's his call. Less than 48 hours later he was spewing smoke from the car and had to have it towed back to the dealer. Obviously he was distressed and nervous (as was I) that this happened and whether or not the dealer would fix it. My son spoke with the manager and after they looked the car over they told him they would fix the problem at no cost to him. Having had 2 terrible experiences with car dealer's (and one excellent one) I was extremely relieved that they did the right thing. My son is happy, the car runs great and he had a learning and good experience with his first dealings as an adult making a purchase. I want to say that EVERY instance that we have had to interact with merchants in OH has been above my expectations. While I was not there for the sale I did speak with the salesman and he was courteous and polite....just like everyone else I have met in the Cleveland area. I want to thank the manager for making things right and for making my sons experience a good one. Andy Tolbert More

New X7 Great dealership. Great car- great on comfort and driving but lacking in convenience. No where to set down or store glasses, or items such as mints Great dealership. Great car- great on comfort and driving but lacking in convenience. No where to set down or store glasses, or items such as mints or even hold a pen. Armrest is slightly awkward and small to use. Great to have a charging pad for the phone but it is behind the cup holders and you need to move your waters to get at the phone, and it holds only one phone. Yes the passenger can plug in but there's no where to set the second phone. More

Great & Simple Experience! My wife and I bought a BMW X3 from Jerry. He was easy to work with, got us a great deal, and made the day of the sale a very simple process for us. Th My wife and I bought a BMW X3 from Jerry. He was easy to work with, got us a great deal, and made the day of the sale a very simple process for us. The car was pulled into the garage, detailed, and filled up with gas before our arrival. This is a huge bonus for me because most dealers anymore are lucky to wash the dirt off let along fill it up with gas. We were treated so well and I would definitely go back again! More

Returning customer because of quality of dealership I am a big fan of BMW. This is my 5th one. However, the difference between owning/leasing a BMW and a BMW with a great dealership is a huge differen I am a big fan of BMW. This is my 5th one. However, the difference between owning/leasing a BMW and a BMW with a great dealership is a huge difference. Why do I love BMW of Westlake? 1. The service 2. The management 3. The personal and customized treatment that you get from all of the employees 4. My account manager - John Redden 5. Bob Strecker the manager 6. Love BMW quality automobiles 7. The finance department was easy organized and wonderful More

Good people great service Never any issues they or on it. Highly recommended and I’ll definitely be back in the future. So go see them for yourselves and get that new car you w Never any issues they or on it. Highly recommended and I’ll definitely be back in the future. So go see them for yourselves and get that new car you wanted More

Another exceptional experience I've been a satisfied customer of Ganley/Westlake BMW since 2002. John Caruso has been my Sales Advisor since 2005 helping me to acquire 4 cars. Every I've been a satisfied customer of Ganley/Westlake BMW since 2002. John Caruso has been my Sales Advisor since 2005 helping me to acquire 4 cars. Every transaction has been exceptional. John goes out of his way to make sure everything is handled in a clear and professional way. I will be back when it's time for another BMW. More

Professional and polite employees Everyone from the receptionist, service techs and the young men that wash your vehicle are professional, polite and seem truly concerned about you as Everyone from the receptionist, service techs and the young men that wash your vehicle are professional, polite and seem truly concerned about you as a customer. More

I love my car Everything went so smooth. Chad Dirk and Mike went over and beyond to meet my needs. I love my car. I am a life long customer. Everything went so smooth. Chad Dirk and Mike went over and beyond to meet my needs. I love my car. I am a life long customer. More