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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
6,949 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 6,949 reviews

July 24, 2022

Finance Dept a bit vague ,left not being sure. Slow down the car demo at the end,too fast! More

by PETER_CORSELLO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zion Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892 to further discuss.

July 23, 2022

We had a very good experience with our salesman. Everything went smoothly and very professionally. More

by CRISP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Naeem Randall, Daniel Sweeney
Jul 25, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback regarding your recent experience with us!

July 23, 2022

Called the dealership after with a question about the service because a warning sound was present and the woman who answered the phone was very rude. More

by bputnam678
Recommend Dealer
No
Employees Worked With
Unknown
Jul 23, 2022 -

DCH Wappingers Falls Toyota responded

Dear bputnam678, Thank you for bringing this to our attention. I'm very sorry your experience was not 5 star. Please contact me directly if you wish to discuss further. Thank you, Ben Carlson 845-296-4261

July 23, 2022

My car is a 2022 with 717 miles and really did not need service but it was six months, so after emails and texts I scheduled, a bay incident caused my brand new car to be taken to an auto repair shop for r More

by BRANTMICHELE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daryl Callahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael O'Hare
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Berenguer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Burns, Naeem Randall
Jul 28, 2022 -

DCH Wappingers Falls Toyota responded

BRANTMICHELE, It was nice meeting you. I would like to once again apologize for the miscommunication with our sales department, and the recent incident with service. Needless to say, I am sure this was extremely frustrating. After speaking with you earlier I believe we have satisfactorily addressed all of your concerns. If there is anything further I can do to restore your confidence with our dealership, please don’t hesitate to reach out to me directly. Regards, Lee Burns

July 21, 2022

They add extras on the base price, they include treatments to the car and don't give you a choice as to weather you want them or not.. since they do it to every car it should be included not extra More

by TIMBERINO1026
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Michael O'Hare
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith in service did a great job , Naeem Randall
Jul 26, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892 to further discuss.

July 21, 2022

Very professional, friendly service. Took the time to explain exactly what was needed and did a great job. More

by JKENN42851
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback!

July 20, 2022

Service department is excellent. Sales wasn't bad as well. We were able to acquire a rav4 prime in 2 months and though we were charged some mandatory additions, we didn't pay any dea More

by BLUEFIRE7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Naeem Randall
Jul 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide such great feedback! It's a pleasure to know you had such a great experience at our dealership and we look forward to working with you again in the future!

July 20, 2022

Very friendly and helpful. Always dependable service. Do a great job explaining what needs to be done and what could happen if problems are ignored. More

by vincent_marrone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Giordano
Jul 21, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

July 20, 2022

Service department here always good. Never had an issue. Confident it’s been done right More

by MCONFORTI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan
Jul 20, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback!

July 20, 2022

Inconsistent answers regarding needs left me unsure about service at this time or in the future More

by taxman417
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ciarra Arias
Jul 25, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892 to further discuss.

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