Back

DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,340 Reviews

4,340 Reviews of DCH Wappingers Falls Toyota - Service Center

Sort by
April 28, 2023

The staff was friendly, the dealership is clean. The service agent was helpful ordering the work I needed done. The mechanic did the work that was ordered. The car is maintained in good condition More

by feliciabyrne12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 28, 2023

Good thank you for your service I m really appreciate it again thank you and have a nice weekend More

by HUNG3165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

April 27, 2023

Service team was helpful and informed and took time to explain. I will return again for service More

by Kathilee
Recommend Dealer
Yes
Employees Worked With
Tom Hackett
Apr 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 26, 2023

5 5 the best service department in the industry Extremely helpful and very good with explaining the repair and providing me with a loaner vehicle More

by Blakey78
Recommend Dealer
Yes
Employees Worked With
The level of professionalism and the willingness to help me was leaps and bounds ahead of every other dealership I have ever dealt with.TAKE A BOW
Apr 26, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 26, 2023

The service was excellent. Very helpful and explained the oil change interval because I was asking for one when it wasn’t entirely necessary. Have used them with my prior model More

by JIMFITZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 25, 2023

Jason is very nice to deal with. Very helpful and knowledgeable. The service was quick. More

by Glenn of Brewster, NY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

April 24, 2023

Great dealership. Service department is top notch and provides excellent customer service. They care about their customers More

by JMMFORTHDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Halstead and Dave Church
Apr 25, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 24, 2023

Good service, happy with the customer service provided. Will use them again, and would recommend. More

by TYRIK.RIGGINS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

April 23, 2023

Awesome! What can t can I say. You all are amazing. This is my second Prius. It runs like a top. Never one issue outside of regular maintenance. Many thanks! More

by john.simon1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

April 23, 2023

Very Poor. I asked the dealer to put a fog lights considering they are the most knowledgable. They first agreed on and asked me to pay 3 hr labor. I said yes to More

by swamipd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2023 -

swamipd responded

Please publish this publicly.

Apr 25, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

...
142
...