Jim Ellis Buick GMC Mall of GA

Best service experience in my history of owning cars and getting them serviced. Thank you!! getting them serviced. Thank you!! More

David was great to work with. He did everything he said he would in having things ready to view and drive. Highly recommend. He did everything he said he would in having things ready to view and drive. Highly recommend. More

Excellent buying experience at Jim Ellis, great price, great knowledge. I would definitely buy from them again. great knowledge. I would definitely buy from them again. More

Craig is very professional and helpful. He is not overbearing or pushy. He get 5+ stars. The guy in the finance office not so much. He is not overbearing or pushy. He get 5+ stars. The guy in the finance office not so much. More

Efficient, professionak transaction. Do not recall meeting Sami Karaki. word word word word word word Do not recall meeting Sami Karaki. word word word word word word More

Tom in their service department and the rest of the team here are absolutely awesome. here are absolutely awesome. More

Charlie went out of his way to help with my issue. He made a point to make sure I get in and out as quickly as possible He made a point to make sure I get in and out as quickly as possible More

Harrison Henry was excellent. I would purchase from him again if needed. He was very knowledgeable about the whole process. He was great a following up with me. I would purchase from him again if needed. He was very knowledgeable about the whole process. He was great a following up with me. More

Lou was great to work with. I was looking at a specific used car online that happened to be gone by the time I called. I chatted with Lou and shared that the car I missed was fi I was looking at a specific used car online that happened to be gone by the time I called. I chatted with Lou and shared that the car I missed was first on my wish list so I would probably move on. Before we hung up, Lou thought to asked me what was my second and third choice. Turns out he had the 3rd choice sitting on the lot. I ended up test driving the car that night and making an agreement to buy the car. It’s my money, my decision, but I’m old fashioned and still like to talk to my husband about buying a car. Life happened right after and I was having a difficult time getting back to the dealer to make it official and drive away with the car. Lou and Chad brought the car to me in downtown Atlanta and we signed the paperwork over lunch. When I drove the car home that night, there was a loud noise in the rear end that I had not heard on the test drive. I had the car inspected by a local mechanic who presented me with a $2000 repair bill. I immediately called Lou and explained the situation and he suggested that I bring the car to the dealer the next day with the inspection report. When I showed up, I saw Chad who had brought my car to me and was welcome so warmly into the dealership. They escorted me right back to the sales manager and Joe heard me out. Listen to the problem and then introduced me to Nick Rose, the service manager. they walked me through what they would do, how long they thought it would take. About an hour, Nick came back out and explained what he thought was causing the sound and told me what he thought he could do to alleviate that. I had to wait about another hour before Nick came back out to get me. They ended up replacing the left rear tire , which seem to eliminate the loud noise. I just can’t say enough great things about this whole Jim Ellis team. Lou was absolutely fantastic, and the rest of the team rose to the occasion to stand by their name and their brand and to do the right thing for the customer. It’s rare to find this kind of customer service anymore and I am thankful and grateful for Lou and the Jim Ellis team! More

Professional service provide by Brandon, the service technician and the dealership. Highly recommend the service department. technician and the dealership. Highly recommend the service department. More