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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,525 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,525 reviews

November 09, 2022

Dealership did not repair vehicle. Sent me away with the comment to visit a body shop to fix rear lift gate. Feeling shortchanged as dealership has in house body shop I could have be More

by GOLFGUY64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Nov 10, 2022 -

Joseph Toyota of Cincinnati responded

I am sorry to hear about your frustrating experience. We have reached out to you regarding your concern but have not heard back. During your previous visit, our team referred to our Body Shop, which is now Joseph Toyota's Collision Center, located two blocks south of our dealership. Our Service Department does not have the ability to schedule Collision Center appointments, so we recommend you reach out to them at 513-385-4700 to schedule an evaluation appointment. They are open Monday through Friday, 8 a.m. to 5 p.m. I apologize for any confusion or miscommunication. If you have any questions on this, please feel free to contact me. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

Nov 10, 2022 -

GOLFGUY64 responded

Thank you.

Nov 11, 2022 -

Joseph Toyota of Cincinnati responded

You're quite welcome. On behalf of our Service Team, thank you for choosing Joseph Toyota of Cincinnati. We're looking forward to helping you again. - Sandra Pomeraning - Customer Relations Manager

November 08, 2022

My husband and I actually ended up making two visits to Joseph Toyota to be 100% certain. We have both said it was the best car purchasing experience we have ever had! We greatly appreciate everyone who More

by excelsiorfarm1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Gaddis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew (financing)
Nov 09, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for the great review and the kind words about Steve. Steve is a great asset to our team here at Joseph Toyota of Cincinnati. We are pleased to hear that it was the "best car purchasing experience you ever had!" This makes our day! We hope you enjoy your new vehicle and wish you a great rest of your day!

November 07, 2022

Excellent and very efficient service. The car was done, and the wait time was as promised. More

by MALZIEL506
Customer Service
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dupree Ratchford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Shirley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Schroeder, Tom Platt
Nov 07, 2022 -

Joseph Toyota of Cincinnati responded

This feedback means so much to us here at Joseph Toyota of Cincinnati! Thank you for your support. We hope to work with you again down the road.

November 05, 2022

Joseph Toyota took my car on time and did the work quickly. They are all quite convent and friendly. I appreciate them. More

by VOILES_JR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Joseph Toyota of Cincinnati responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 05, 2022

Recommended service completed in a timely fashion. Friendly service was provided. Lounge was comfortable and clean. More

by NMB1206
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Joseph Toyota of Cincinnati responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Toyota of Cincinnati, we look forward to having you as a valued customer for many years to come!

November 05, 2022

Awesome service. Friendly and informative service advisors. Took longer than expected to just rotate tires though. More

by ldavis3042
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2022 -

Joseph Toyota of Cincinnati responded

Thank you for your high-star rating! We truly appreciate your feedback and patience. We hope to see you again at Joseph Toyota of Cincinnati!

November 03, 2022

As always, service was prompt and efficient; as usual, I waited in the waiting room and used one of the provided desks to get a little work done on my computer. More

by STEVE@STEVERINDSBERG.COM
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Joseph Toyota of Cincinnati responded

Steve, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Joseph Toyota of Cincinnati team. Drive safely, and we hope to see you back again down the road!

November 03, 2022

A very good , friendly, courteous representative. Great service minimum wait time.yes I would recommend them to a friend or relative. More

by CARLBROWN.SALES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McKay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ward Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Pomeraning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Stackhouse
Nov 04, 2022 -

Joseph Toyota of Cincinnati responded

We're delighted our team offered welcoming and timely service! Your recommendation means a lot to all of us at Joseph Toyota of Cincinnati. Thank you, and safe travels!

November 02, 2022

I was an email reminder about the service appointment. I waited at the dealership and service was completed in a timely manner. Everyone was very nice and explained what was done. More

by KEANEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of the names
Nov 02, 2022 -

Joseph Toyota of Cincinnati responded

We are so happy your service experience went smoothly at Joseph Toyota of Cincinnati! Thank you!

October 31, 2022

Overall my experience was great. The only hiccup was that my tires weren’t rotated. More

by NELSONCALVIN.WALTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Joseph Toyota of Cincinnati responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Toyota of Cincinnati, we look forward to having you as a valued customer for many years to come!

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