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Lexus of Chattanooga

Chattanooga, TN

Overview
Employees
Reviews
Vehicles
4.9
1,027 Reviews
At Lexus of Chattanooga, it's our mission to bring all of the drivers of Chattanooga, TN and surrounding locations an extensive line of the finest new and used Lexus cars, quality customer service, and more. From your service and maintenance needs to your Financial needs, Lexus of Chattanooga is there with you every step of the way. Come see us today at Lexus of Chattanooga for an unforgettable experience.
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2135 Chapman Rd

Chattanooga, TN

37421

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Showing 1,027 reviews

February 12, 2024

My wife and I have purchased three (3) Lexus vehicles from this dealership and have always had the finest personal service obtainable. The purchase experience as well as the service obtained by their se More

by Fast Eddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Lexus of Chattanooga responded

Thank you for your continued trust and loyalty to Lexus of Chattanooga! We are truly honored to have had the privilege of serving you and assisting with the purchase of three Lexus vehicles, including your new RX-350. Your kind words about our personal service, outstanding purchase experiences, and the excellence of our service department mean the world to us. It's especially heartwarming to hear your praise for Ralph Paty – we'll be sure to pass on your compliments to him. We are committed to maintaining the highest standards in customer satisfaction, and we look forward to being your trusted dealership for many more years to come. If there's anything you need or any questions you have, please feel free to reach out. Wishing you countless joyful miles in your new RX-350!

Helpful
February 12, 2024

Purchased a 2024 RX 350 and the entire staff was excellent to work with. Very professional and always available to answer any questions. More

by andertonstacy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allie McKamey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Gibson
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Feb 12, 2024 -

Lexus of Chattanooga responded

Thank you so much for choosing Lexus of Chattanooga for your recent purchase of the 2024 RX 350! We are thrilled to hear that your experience with our staff was excellent, and we appreciate your kind words about their professionalism and responsiveness. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Safe travels in your new RX 350, and we look forward to serving you again!

Helpful
February 09, 2024

My wife and I visited the Chattanooga TN Lexus. Marc Bales was very busy the day we came but was still very helpful in our request to text drive a vehicle. Each time we have visited this location More

by Brian.Miller
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Lexus of Chattanooga responded

Thank you for choosing Lexus of Chattanooga for your recent visit! We're thrilled to hear that Marc Bales and our team were able to assist you, even during a busy day. Providing excellent and helpful service is our commitment, and we appreciate your kind words about your experience. Your continued visits and positive feedback mean a lot to us. If you ever have more requests or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

Helpful
February 09, 2024

We purchased a 2024 lexus rx500h sport performance. Our salesman was fred fortson. He was easy to deal with. Highly recommend Fred. The finance office and tech department we're great. Our we exper More

by Rlanfam08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaTonya White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Man in tech dept, Taylor Gibson
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Feb 12, 2024 -

Lexus of Chattanooga responded

Congratulations on your new 2024 Lexus RX500h Sport Performance! We are thrilled to hear that your experience with Lexus of Chattanooga, and particularly with Fred Fortson, was a pleasure. Thank you for recommending Fred; we will make sure to pass on your kind words to him. It's wonderful to know that the finance office and tech department also contributed to making your overall experience great. We appreciate your feedback and are here to provide continued support throughout your Lexus ownership. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. We value your trust and look forward to serving you in the future.

Helpful
February 08, 2024

Very friendly was prepared for our appointment. technicians spent time making sure we understood all the features of the car. More

by s.spriggs
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Lexus of Chattanooga responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team at Lexus of Chattanooga provided a friendly and prepared atmosphere during your appointment. It's wonderful to know that our technicians took the time to ensure you understood all the features of your car. Customer satisfaction is our top priority, and we appreciate your feedback. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out. We're here to provide continued support for you and your Lexus.

Helpful
February 07, 2024

They were very friendly and helpful. A great experience with each of the gentlemen I dealt with. More

by Billandruthjackson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred Fortson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you found our team at Lexus of Chattanooga to be very friendly and helpful. Providing a great experience is our goal, and it's heartening to know that each gentleman you dealt with contributed to that. We appreciate your feedback, and if there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. We look forward to serving you again in the future.

Helpful
February 06, 2024

Marc Bales was amazing and made everything seamless. Finance department made the process quick and easy. More

by Nickie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Lexus of Chattanooga responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Marc Bales made your experience amazing and seamless. Providing exceptional service is our priority, and it's gratifying to know that our finance department also contributed to making the process quick and easy for you. We appreciate your feedback, and if there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out. Congratulations on your seamless experience, and we look forward to serving you again in the future.

Helpful
February 05, 2024

Very friendly, found the car of my dreams! ! I literally feel like a queen in this car. It is beautiful and drives so smoothly. ❤️❤️❤️ More

by Queen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Hendrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Lexus of Chattanooga responded

Congratulations on finding the car of your dreams at Lexus of Chattanooga! We are delighted to hear that our team was very friendly and that you feel like a queen in your beautiful new car. It warms our hearts to know that you are enjoying the smooth drive and that your experience has been so positive. If there's anything else we can assist you with or if you have any more feedback to share, please feel free to reach out. Wishing you many joyful miles in your new vehicle, and we look forward to being of service to you in the future.

Helpful
February 05, 2024

We recently bought anew NX 350h Premium from Lexus of Chattanooga. Our sales consultant, Larry Holder, was professional, patient, knowledgeable and made the buying experience easy and pleasant. This is t More

by Jsell43
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Schreiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Antinore
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaTonya White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Lexus of Chattanooga responded

Thank you for choosing Lexus of Chattanooga for your recent purchase of the new NX 350h Premium! We appreciate your trust in our dealership. We're delighted to hear about your positive experience with our sales consultant, Larry Holder. It's fantastic to know that Larry's professionalism, patience, and knowledge made the buying process easy and pleasant for you. We're honored to have served you for the third time! Your recommendation and loyalty mean the world to us. If there's anything more we can do for you or if you have any further feedback, please feel free to let us know. Safe travels, and thank you for being valued members of the Lexus of Chattanooga family!

Helpful
February 05, 2024

I met with Marc Bales on a busy Saturday. He was very professional and helped with everything I needed. The dealership is well ran and everyone there that I have worked with have all been ve More

by Brian_Miller10
Recommend Dealer
Yes
Employees Worked With
Ralph Paty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Lexus of Chattanooga responded

Thank you so much for your glowing 5-star review! We're thrilled to hear about your positive experience with Marc Bales and the entire Lexus of Chattanooga team. We take pride in maintaining a well-run dealership and providing professional service to our valued customers. It's fantastic to know that everyone you've worked with has been very good, and we appreciate your kind words. We look forward to welcoming you to our new location! If there's anything more we can assist you with or if you have any further feedback, please don't hesitate to reach out. Safe travels, and thank you for choosing Lexus of Chattanooga!

Helpful
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