Maita Toyota of Sacramento

Was charged $337. 50 for expanation of "Hybrid System Malfunction" light. When I called earler was quoted $237. for this service. Others offered this service for no mor 50 for expanation of "Hybrid System Malfunction" light. When I called earler was quoted $237. for this service. Others offered this service for no more than. The cost for replacement battery was given as over $5,000. No other options were offered. (I later learned that there are many possibilities; none were suggested to me,) I have been a pretty loyal customer for over 20 years (two cars bought and largely serviced by Maita.), but this shattered any illusion I have had about your loyalty to me. To charge $450 for "put hybrid cover and rear seat back" was outrageous! Several places would do it free as a part of replacing the battery. The total time for the entire "service package" at other places was about one hour. This is a dastardly high cost. I believe I was overcharged for the "reading" was $100. and the bizarre cost of putting the "hybrid cover and back seat back" whould have been $100, not $450. Thus, I believe I was overcharged atotal of $450, which sould be credited back to me. I am sorry that our twenty year relationship should end in such a negative way, but I put my faith in you, and it failed. It is distressing that you do not list, in the next section on your employees, the Service Advisor. He quickly quoted prices, but not much else. More

Brought the car in for initializing new TPMS sensors after new tires installed. Customer service at Service Writers desk was very good. Unfortunately the TPMS was not repaired, either TPMS receiver or n after new tires installed. Customer service at Service Writers desk was very good. Unfortunately the TPMS was not repaired, either TPMS receiver or non compatible sensors. My only issue is with all the electronic test equipment, the problem was not pinpointed to one part. The charges were extremely fair. I would still do business with this dealership as they were honest and fair. The receiver is obsolete and no longer available. I wish I had an exact diagnosis as possible needless money will be spent looking for a used working receiver, and if that doesn't work replacing the sensors again, and if that doesn't work defeating the system. More

Our salesman, Ryan Scott, is the utmost cordial, professional, and pleasant person we’ve met in a car dealership. professional, and pleasant person we’ve met in a car dealership. More

Dealership was professional, helpful, kind, and the best option in the area. They made the process easy and non-pressured. I felt like it was buying a car from a friend. option in the area. They made the process easy and non-pressured. I felt like it was buying a car from a friend. More

Excellent personalized and detailed customer care while purchasing a new truck-Highly recommend Maita Toyota and Tabitha and Brett!! purchasing a new truck-Highly recommend Maita Toyota and Tabitha and Brett!! More

Dwayne is always courteous, helpful and professional. He listens attentively and provided a great diagnosis of my car. I am very and fortunate that he is my service advisor. He listens attentively and provided a great diagnosis of my car. I am very and fortunate that he is my service advisor. More

Excellent on time service. Thank you thank you.The lady who first served me was kind and efficient. Then the guy after that was professional, very effecient.I didn’t wait long. Thank you thank you.The lady who first served me was kind and efficient. Then the guy after that was professional, very effecient.I didn’t wait long. More

I was under the impression that the car has mattresses, but after the purchase I was surprised. Being transparent to customers is a key for continuous business while customer education on what they get but after the purchase I was surprised. Being transparent to customers is a key for continuous business while customer education on what they get for what they pay is important to help make an informed purchase. Otherwise, the newly sales person was super nice and helpful. More

The stuff are very friendly and helpful and have respect to customers. They hand covered my car at the time they stated. . to customers. They hand covered my car at the time they stated. . More

Service compadre to Elk Grove Toyota is inferior. Seamed everyone was in a new-year rush and wanted to get ride of evening bookings. First service not impressed, I had to ask about by Tyre pressure l Seamed everyone was in a new-year rush and wanted to get ride of evening bookings. First service not impressed, I had to ask about by Tyre pressure light when it was something to be told rather. No update on tire treads had to ask. No comments on cabin and air filters or break pad status. Overall bad experience. More