Phil Long Ford of Denver

Really bad experience Bought a used Titan from dealership. Traveled 6 hours to get truck. Made an agreement on price They did not want to include tax and other fees but Bought a used Titan from dealership. Traveled 6 hours to get truck. Made an agreement on price They did not want to include tax and other fees but said they would figure something out when I got there Of course when I showed up no deal on tax and fees which I thought were way to high I felt they knew I was.going to drive 6 hours and not buy the vehicle They waited til I was leaving to tell me that they had only one FAB for the vehicle So of course I could not negotiate the price of the second FAB. I drive 6 hours home to find out the truck has a large oil leak. Contacted dealership. They gave me the run around and never did a thing about helping get the problem solved. I never leave a review of a dealership good or bad but this was such a bad experience that I had to leave a review Would never recommend this dealership to a friend More

Amazing service and friendly staff The staff at Phil Long are amazing and very accommodating to whatever you may need. They are willing to work around whatever your criteria may be and The staff at Phil Long are amazing and very accommodating to whatever you may need. They are willing to work around whatever your criteria may be and find the perfect vehicle for your day to day lifestyle. Mike was very friendly and easy to work with, offering only the best of the best when it came to quality and care for the vehicle. Chip was helpful the entire way through and was willing to put my personal needs first in terms of extra services. More

Too many bad experiences I just had my fifth bad experience with Phil Long Ford. I would not have returned to do business with them again, but my truck was stolen and I was in I just had my fifth bad experience with Phil Long Ford. I would not have returned to do business with them again, but my truck was stolen and I was in a bind to replace it, and Phil Long Ford had the only vehicle that would do the job. Bad experience 1. I took my previous truck for an oil change and got a high pressure pitch to replace my brakes, I was told they were “dangerously thin”. Another mechanic showed me that I had over 40% of my pads left, which didn’t need replacing for three more years. 2. My truck got sideswiped and needed some minor bodywork, while at the Phil Long shop in COS, it was ransacked and multiple items were stolen, but Phil Long fought me tooth and nail, saying I had signed a paper that I acknowledged they were not responsible for my truck while it was on their lot (which they force you to do in order to start work) 3. My husband had his tires rotated at Phil Long Ford, and two days later the back wheel fell off while driving down the road. Phil Long Ford refused responsibility. 4. I called an made an appointment to see a used Explorer at the Denver location, when I arrived, I was told it had been sold moments before I got there, despite assurances that it was being held for my inspection. 5. My final screw-over by Phil Long Ford occurred a couple of weeks ago when, as I explained, my truck was stolen and I needed another to replace it right away. I was sold a “certified” vehicle that began raining down glass shards from the windshield onto me and my dog, every time I drove over a rough patch of road. Since I had recently relocated to Tennessee, I took the vehicle to East Tennessee Ford, where I learned that not only did the truck have an aftermarket windshield installed, but it was so poorly done, installed crooked, and was dangerous. When I called Phil Long Ford, I got a mealy-mouthed excuse that sometimes they miss small details due to the volume of vehicles they deal with. Riiiight. A “Ford Certified Used Vehicle”. They relented and agreed to replace the windshield, but the disgusting thing is they tried to get the glass guy to give them a bargain basement price, instead of regular rates. Judge for yourself folks, is this the kind of company that you want to do business with? More

Internet listing upheld I dealt with Jim and Shawn particularly and was pleased with their interest in seeing my satisfaction and explaining items of concern so that I was be I dealt with Jim and Shawn particularly and was pleased with their interest in seeing my satisfaction and explaining items of concern so that I was better informed. They attended to details that could easily have been overlooked. Their attention to my needs was outstanding. More

Tire still losing air pressure and 4 hour wait time First bad experience. No record of our additional services (hassel with service manger). Tire not fixed, it still goes flat. Oil change was good, but First bad experience. No record of our additional services (hassel with service manger). Tire not fixed, it still goes flat. Oil change was good, but 4 hour wait time seemed excessive. We drive 45 minutes to dealership so is not convenient to bring vehicle back in, much less wait another 4 hours for service redo. More

Great Service The guys here had my truck and paper work ready to go when I arrived. They were very professional and willing to explain everything in detail. Quick a The guys here had my truck and paper work ready to go when I arrived. They were very professional and willing to explain everything in detail. Quick and easy! More

Raptor test drive Dealership had the different styles of Raptors we wanted to look at and test. Nameer took the time and let us take our time to wandering the dealersh Dealership had the different styles of Raptors we wanted to look at and test. Nameer took the time and let us take our time to wandering the dealership looking and test driving the different Raptors. He also sent us up with an on-site retailer to install the extras we wanted on the Raptor we chose. Very pleased with our experience. More

No hassle There was absolutely no pressure into buying my car. They helped me get financing even with bad credit. I would recommend Phil Long Ford to friends an There was absolutely no pressure into buying my car. They helped me get financing even with bad credit. I would recommend Phil Long Ford to friends and family. More

Awesome experience Phil long as well as salesman Drew were fantastic to work with. They were willing to negotiate and made the process very smooth and fast. Will be a re Phil long as well as salesman Drew were fantastic to work with. They were willing to negotiate and made the process very smooth and fast. Will be a returning customer! More

Great Customer Service I went through the Express Lube for an oil change. Ivan was quick to help, and was very nice. There was some confusion about the cost upon pick up, so I went through the Express Lube for an oil change. Ivan was quick to help, and was very nice. There was some confusion about the cost upon pick up, so Ivan made sure to call and apologize. I appreciated the follow-up, and attempt to correct the miscommunication. More