STAY AWAY FROM THIS DEALERSHIP! - jrgrecko
STAY AWAY FROM THIS DEALERSHIP!! This was my first and last time leasing a GMC. I leased a new car that began to leak transmission fluid after owning it for a few days. We took the car in to get it fixed and they had it for over a week. When I took it in to get fixed they told me "I think the factory workers were being lazy that day and didn't torque the bolts right". So somehow this car managed to make it through quality control without them catching the defect in the transmission. Due to the car being in the shop for 7 days the dealership set up a rental car but when I arrived there was no rental car available. When I went to speak to my salesperson (Jeron) about my concerns he walked in the office smelling of marijuana, not to mention when my salesperson (Jeron) was selling me the car he was cursing profusely in front of my two small children. When I asked to speak to the general manager he gave me a song and dance about how they couldn't help me. My wife and I persisted and he said the owner of Alexander GMC would call me. What I got was a call from the general manager La'mel who pretended to be the owner. He told me he couldn't do anything to help. Then when I told him I was scared to have my kids in that car he told me a story of how he had a car problem once, as if that was going to make things right. Also, when I asked about what interest I was going to pay they told me "there is no interest, since it is a lease". What they didn't tell me was they were charging me interest under a different name (the name they used was "rent"). With all that said, this dealership didn't lift one finger to make right on this deal. This is the most unprofessional and disrespectful people I've ever dealt with. So save yourself the headache and DO NOT BUY OR LEASE A CAR from this place. They are not transparent whatsoever when writing lease agreements and hide extra fees. They allow their vehicles to leave the lot with major defects that are a safety hazard, and they are difficult to reach via phone and unhelpful.
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