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This was the first tine I went in to the service... - sschr20862
This was the first tine I went in to the service department for a Chevy Tahoe that I just bought from Jessup. Cory told me that it could take a few hours to replace a part that broke. I agrreed to wait knowing the time frame. I was in the waiting room for not more that 20 minutes. I think they knew that I was cold and did not bring a coat. EVERYONE in the office was so polite and kind. I am really impressed!
Top Reviewed Specialists At This Dealership
Cadillac Internet Manager
Sales & Leasing Consultant
I liked the experience. Not much interactions with the... - Eyad
I liked the experience. Not much interactions with the dealer but every time we interacted I got helpful tips from them. Thank you for everything.
Internet Sales Manager
GM Sales Professional
Kyle was great helping me over the phone. Tony was great... - DON.DAVIS1955
Kyle was great helping me over the phone. Tony was great at handling the sale. He was kind and low key. Sam in finance was also low key and no pressure. Overall, the buying experience at Mark Christophet was very pleasant.
I had an appointment for oil change and tire rotation. I... - Kelpies
I had an appointment for oil change and tire rotation. I was there just a little over an hour and my truck came back with service done and washed besides!
Trust them to make it right.An honest mistake happened... - DJk
Trust them to make it right.
An honest mistake happened with my warranty when I purchased a vehicle from here. When the staff learned of it they immediately reached out to me to not only correct it to what it should have been, but in fact to increase the term of the warranty by another year. I signed the contract, they could have left it at that. That’s not their style. They made it right. Trust these guys.
I have purchased the last 4 trucks I own at Motor City... - dpunderhill
I have purchased the last 4 trucks I own at Motor City GMC. I really appreciate there honesty and effort to get me what I want.
Booked a last minute oil change, Ernie Avalos is my... - Cheryl D.
Booked a last minute oil change, Ernie Avalos is my service advisor and he is exceptional.Excellent customer service. The car wash is a plus.
Thank you GMC for Ernie.
Mataga has been very accommodating in the purchase of my... - Dcut1
Mataga has been very accommodating in the purchase of my Cadillac. Their service department was helpful and accommodating also. I preferred to wait and they took care of my service right away. They are taking care of a couple of warranty items without a hassle. Ryan my sales rep helped me get a great deal and has followed up after the sale as well.
Purchasing a vehicle from Vinny and Woodland Motors was... - Jeremy Pyle
Purchasing a vehicle from Vinny and Woodland Motors was great! The experience was the easiest fleet purchase, I have ever made. Vinny is great to work with. Overall experience 10 out of 10!!!
I’ve called asking for my Service records three times... - CTSboy18
I’ve called asking for my Service records three times already and no one has gotten back to me! They didn’t fix my car correctly so I had to take it to another dealership!
I had a wonderful experience at the Penske Cadillac... - MKGoldenDiva
I had a wonderful experience at the Penske Cadillac Dealership. Tyler Colbert was an excellent sales advisor, as well as the manager and financial person. I thought I would be stressed about buying a car, but I was not. Thank you for Stellar Service.
Ken Anderson was the Best he knew what we wanted before... - Connie
Ken Anderson was the Best he knew what we wanted before we did! Ken is honest, personable and knowledgeable Ken knows his cars. We really felt he wanted to give us not only a good and fair price but a good experience. We highly suggest Ken and Dutton Moters!
Bait and Switch - mike
Advertised a Cadillac SUV on Facebook for $369.00 but when I went there I got the "Sorry, we don't have that in our inventory but for the same price we can give you a Malibu", really?? Because I didn't lease the Malibu and wasn't told that I could go to a different dealership to avoid a $500 fee, GM Financial screwed my credit and now I can't refinance my house. All I asked for was options to take back to the wife, what I got was attitude.
I was in and out with ease. The job was quick and I was... - Ongiesay
I was in and out with ease. The job was quick and I was out in no time. Customer service was top notch. I will definitely be returning for my service needs.
My husband's Acadia was brought in for it's 30,000... - Dianne
My husband's Acadia was brought in for it's 30,000 service and Paul was the Service Representative who helped me. I had first discussed my appointment with Paul on the phone. He set it up and told me about the service involved and the time line. Once I showed up for my appointment, every detail was set up. Since I had asked to check an additional item, Paul was proactive in even arranging a 'loaner' car for me. Paul was professional and customer service oriented. The service was timely and completed in its entirety.
It was a pleasure doing business with - debbieda
Normally you view purchasing a new car stressful and a wasted day. Not so with Randy Bergeron. He was very patient with us as well as respectful. He was funny too!
Update:Nothing about my initial experience has changed... - Jen Yukon
Nothing about my initial experience has changed but I did receive appropriate and prompt attention to my problem after making my complaint repeatedly known to the dealer. They have fully addressed my concerns and have taken concrete steps to rectify my issues and bring my car back to full working condition.
I had to negotiate like crazy with an argumentative sales associate to get a second key in my deal. Dealer never provided second key (deal closed almost 4 months ago). Followed up 3 months later (2 months and 2 weeks after the key was supposed to be delivered) when I really needed second key hoping they had ordered it and just never called. Never ordered and now will take an eternity to get there. I now have no keys and will be waiting at least 7 business days to get any key. I will also have to pay out of packet or use my own roadside to tow my VERY expensive driveway brick to the dealer to get the key programed. I bought a Yukon from them 5 years ago and was excited to come back because of the positive experience I had. Obviously that was a mistake. Argumentative salves person, unhelpful service department and in inept deal closure department that NEVER did its job. This dealership is not the one I bought a car from before. Thompson do your job. Don't withhold waybill items (intentionally or unintentionally) from customers. They are either negotiated parts of the deal or things we have paid for at sale. They are legally ours and getting upset with us about you not doing your job is a nail in the coffin issue for me.
I recommend this dealer to anyine without hesitation.I... - Tom
I recommend this dealer to anyine without hesitation.
I drove from Yuba City to Chico after buying cars from the same dealership for over 18 years. I wont go back to th
e old dealer.
Wonderful Dealership, great people great service what... - arizonabb12
Wonderful Dealership, great people great service what more can I say satisfaction was beyond expectation thank you thank you thank you thank you thank you
having the service done on our Izuzu flat bed so far has... - dcastillo
having the service done on our Izuzu flat bed so far has been hassle free.
OJ has been great. Had a couple of recalls that were taken care of promptly.
Great customer service in the year and a half of use.
This is the 2nd truck we purchased from this dealership.... - jay.mangel
This is the 2nd truck we purchased from this dealership. One from the old ownership group and one from the new group. Great team/service.
Great Service, very impressed compared to last time.... - donna
Great Service, very impressed compared to last time. Julia assured me that ting were different and they really are different now at this dealer ship
Motor City rocks!! My sales people Ralph Rubio and Ryan... - German Lady
Motor City rocks!!
My sales people Ralph Rubio and Ryan Benak and Jared Kaiser and finance were all great.
They answered my questions and addressed my concerns. I’m very pleased with the dealership Thank you Motor City!
Rally is very professional. Has COVID precautions. Kept... - grammadele
Rally is very professional. Has COVID precautions. Kept me informed on how long til my oil change is done. I only go to rally for my oil change.
Excellent Service & Customer Service - debbyharth
I just want to give a big shout out for Steve Sharps in the Service Department. We only have our car serviced by Rancho Grande and he is one of the reasons why. We've worked with him on numerous occasions and each time he has been personable, professional and quick to follow up with us on any issues. I hope that he is valued by Subaru/Rancho Grande as much as he is valued by his customers.
easy transaction - yukonbuyer
Ron Szymanski emailed me the best out the door price on my Yukon. I am in san diego and he drove it to me free of charge. we did the transaction in the parking lot of my office. Could not have been smoother. I hate car dealers but this was a great experience. Beats craigslist anytime
My nephew took his 2018 gmc in to be fixed. 2 weeks they... - Lonniebear
My nephew took his 2018 gmc in to be fixed. 2 weeks they had it. Got back 2 days Ago. Stalled on freeway again today
Still waiting for the Costco Reps at the dealer to... - Mbge9
Still waiting for the Costco Reps at the dealer to contact me after two weeks. Costco Program rep then said to report back findings. Very interesting.
I bought a new GMC Sierra from here and everyone was... - DK
I bought a new GMC Sierra from here and everyone was really helpful. I also got my service work done here and have used the body shop. They really try to do a great job the only problem is that GM does not have a lot of inventory to buy the exact color that I want and the dealership was not able to get me the exact car I am looking for for my daughter. Other than that all the other experiences I have had have been great!
missing parts on new truck and scratched up bed - macias.alberto805
Was promised parts were going to be ordered. not all parts were ordered and no one has called to install parts after installer found out it is missing more or less 4 pieces of trim not just one. and it is going on two and a half months.
Mark Christopher Auto Center
Commercial and Fleet Sales Manager
General Sales Manager