Great place to buy at - DVelazq2015
Patient Friendly staff was willing to look around all day at many different makes and models of vehicles trying to find what I liked best and get everything I wanted into one vehicle while staying within my budget. Fantastic job guys. Keep up the good work.
Top Reviewed Specialists At This Dealership
sales and customer care
Software update - ZKNSMBOYD
Was outstanding there always very friendly helpful and get us in and out they always wash your car when you bring it in for service and come out they're just very friendly their outstanding
Internet Sales Manager
Happiness - GOSIA69
Overall good experience but the salesman could be a little more happy and cheerful.prices are good warranty on the cars pretty good too so we are pretty happy!!
Internet Sales Manager
New outlander 2018 - Eparra14
Everyone is so helpful and friendly they help you with any problem that need to get done and find the best deals to keep us happy
Look for hector rivas or Enrique Jaimes they always help out so much they are so sweet
Subie #4 2019 Crosstrek Limited - Bfrez
This is the 4th Subie my family has purchased from Amber. My wife and I have a 2016 Outback and we just purchased a 2019 Crosstrek. My son leased a 2015 Impreza, totaled that and leased a 2016 Impreza Sport. Amber is a great salesperson, I started looking into a Crosstrek PHEV and I bugged the crap out of her for 2 months because Subaru said they would be delivered in December. After some research I decided the extra cost wasn't worth it. My wife and I went in and tested a Impreza Sport and a Crosstrek Limited and we decided on the Crosstrek. I'm very happy with it as we are with our Outback, our interactions with Amber have been nothing but positive. I totally recommend Amber and Subaru of Ontario.
Worth the read, PLEASE DON"T GO HERE. - RachelThomp
Once again I will tell my story in hopes that I can help at least one person by diverting them away from this dealership.
Back in January I bought a brand new car from Momentum Hyundai of Fairfield for $27,500. When signing the contract I was sure to look over everything to make sure they were truly charging me the price we agreed on, which they were. BUT the guy had added in a warranty and when I asked about it said it was the one that came with the car & was free of charge. I then asked why my loan amount seemed higher then I thought it should and he lied stating the total includes the interest on the loan; which I knew seemed fishy at the time but figured I could trust this company to be fair. I am now paying off a loan for $3,500 more then I should be.
I signed a warranty cancellation as soon as I caught the mistake which was about 4 months ago and I STILL DO NOT HAVE ANY OF MY MONEY. I have called MANY times and it took a very long time to get a hold of the general manager who ignored my messages for weeks. I have already sent a letter of intent to sue and I will be filing on Friday of this week if this is not resolved.
I do love my car but it has already had a few transmission issues that I can't even focus on due to dealing with this issue. So disappointing, I will be making sure no one I know visits or does business with dealership.
My preferred dealership - RudyRosette
After 8 months I came back from a deployment with the US Navy and knew what car I wanted as my first, a Mitsubishi Lancer. Mark soon helped me in getting a 2009 Mitsubishi Lancer DE.
Later on, I came back and ended up getting myself a 2016 Mitsubishi outlander sport and they really helped me out with my trade In and were great to negotiate with. Because of this a week later I brought my mom in and she came out with a 2016 Mitsubishi outlander. They really did a great job on selling my mom the vehicle and extremely happy with the experience. So happy that we went back not too long ago and got my younger sister a car, Mark and Larry both helped us in getting her a 2017 Mitsubishi mirage a perfect car for gong to college with and hanging with her friends.
Bakersfield Mitsubishi has always taken care of us and I'll continue to recommended them to friends and family. Can't wait till they get the new Mitsubishi eclipse cross in stock!
They are busy and have good deals - lkj
The previous reviews gave me fair warning that I would need to be patient.
I was and got the car I wanted at a good price.
I would say that the same as with any service or dealer, the "150 point inspection" is never done completely. As long as you know what to look for you should be fine. Otherwise, bring your own mechanic for the inspection.
I also purchased an (expensive) extended warranty so I feel pretty confident in my purchase.
Service is UNPROFESSSIONAL - burgers09
I wish stars did not exist for this review because this place definitely deserves ZERO. Last month, some idiot technician overpriced me on some tires here when I was clearly trying to price match with him. He prided himself for use to working at a tire shop too.. I believe his name was John or Joe and he even threw his service technician who was doing my oil change and tires under the bus by saying he's going to be fired soon for his poor performance.. Do you think a customer wants to hear that? On top of all this, I booked an appointment at 8 a.m. and didn't leave until 12 p.m. while other people just walked in and out without an appointment. Also, I am waiting on Tom (service manager) to give me a check that refunds about 5% of what they over priced me on tires. Do not service your car here or even buy a Mitsubishi anymore. I would rather service my car at American Tire Depot on Cerritos Ave and Walker. They have honest workers there who break things down for you. Avoid this dealership at all costs! THIS PLACE IS TRASH!
WORST CUSTOMER SERVICE. - badcompany
Absolutely terrible customer service. They have no idea what they're doing. I can see from the reviews im not the only one who thinks so... DO NOT GO TO THIS PLACE.
I was parked in front of dealership - Michael Davis
I was parked in front of dealership. They refused my help to look at camera due to someone hit my truck in front of dealership
We live about 2 hours away, so before we left we called... - dbaseballs
We live about 2 hours away, so before we left we called ahead to see if it was still available. So, we got on the road, with traffic it took about 3 hours to get there, and when we do get there the car isn't even ready. In fact, it hasn't even been inspected, smogged, or even detailed. So they said they'd give me a call when it was ready. When they called me back I went back to check it out it still hadn't been detailed or smogged, and it still needed an alignment. I would never go back to this dealership, and I don't recommend it for anyone else.
CONCORD KIA AND MITSUBISHI On Oct.28, 2012 we went to... - gstofer
CONCORD KIA AND MITSUBISHI
On Oct.28, 2012 we went to the Kia (CONCORD KIA AND MITSUBISHI) dealer looking for a very specific vehicle that we could tow four wheels down to be behind our motorhome (sometimes called a dinghy). We were shown a 2005 Jeep Grand Cherokee which seemed to fit the requirements; we checked the owner’s manual, and the salesman said he got the transfer case in neutral, we were examining the back of the vehicle and we believed him that everything seemed okay. We were trading in our low mileage 1999 Chevy Tracker (which can be towed four down, but we were looking for a newer vehicle) and were offered $2000 for it; they later came back saying that they overvalued it and would only give us $1500, having been there for several hours we said okay and we added an additional $500 to the down payment. They have since turned around and are now selling it for $7999.00? A week later we were camping with some friends and informed them we had bought a Jeep Cherokee. They told to check and make sure that we could tow it four down. Upon getting home Sunday night I tried to get the transfer case in neutral, and come to find out after much effort and internet search that there was a Jeep that could not be towed and that was the one we bought; my wife took it into a Jeep dealership when she had to get a 2nd key for the vehicle, which cost $257.00 and the Maintenance manager confirmed that indeed it could not be towed. We paid $11,000 for a car we could not use!! We informed the dealer that we wanted our money back, they said they could not do that (not sure why), we have since found out they could have returned our money!!! And after much argument they said they would look for replacement vehicle (a Jeep Liberty Limited). After six weeks of stalling, they have still not found a replacement. It should also be pointed out that they have never responded to our emails or our effort to get them to phone us back we always have to call them. The last call I made I asked who the dealer was calling. His answer was vague,” a wholesaler and I’m checking Craig’s list”. My next question was what you are looking for; answer “a deal that makes sense”. In my next email I asked him makes sense for whom? For us /or the dealership? And of course we have not received an answer back. My theory is that they are trying to buy the replacement vehicle for $7-8000 then turn around and give it to us for the $11,000 we paid for the Jeep Cherokee. This would give them another profit over and well above what they made for selling us the Cherokee and underpaying us for our Tracker. I estimate that they have made a profit of $5-6000 on the Cherokee another $5-6000 on the Tracker for between $10,000 and $12,000. Is there a need to make more profit off us?
In conclusion all we asked was a very specific vehicle we could tow behind our motorhome, and what we got was an $11,000 mistake, which they are unwilling to rectify.
Conclusion #2, it is now Dec. 7, and our last day to make our first payment, Robert Braun had promised to call yesterday – NO phone call again. I believe they are waiting for us to make that first payment!!
For the first time, someone who really knows about the... - dav_1974
For the first time, someone who really knows about the product. experties and knowledge really makes a difference when it comes to customer service. funny, friendly, yet professional.
WORST DEALER EXPERIENCE EVER! I could go on for... - Dan75
WORST DEALER EXPERIENCE EVER! I could go on for paragraphs about how awful the service here is, but I'll keep it short. 1) They got me there under false pretenses, saying they had the car I wanted only to get down there and find out it was on their 'other lot', which turned out to be Huntington Beach Mitsubishi. 2) Got down to the other lot only to find out the car I wanted (a white version) was the dealers racing model, which was $40k more than the standard price of the car. 3) Sales person LIED to me about features of the car by showing me a 2011 model and saying everything on it was included in the 2010 model. 4) Was at the dealer for 8 HOURS to purchase a car that the price was already agreed on via email. 5) Didn't even detail the car after the purchase. They gave it a shoddy wash and an apology of 'Sorry, I'm not a detailing guy.' 6) The whole day at the dealer they didn't offer me anything to drink. They said they didn't have any water and nobody there could even give me a dollar for their soda machine (nice customer appreciation, huh?). 7) The gas station where they gave me a fuel credit to ripped me off. I had a $40 gas voucher, they only gave me $20 of gas and called me a liar when I called them out on it. 8) Subsequent appointments with them (there was a scratch on the car at purchase they said they'd fix) were only met with delays and excuses. It took weeks to get done and only because I kept hassling them. 8) I continue to get emails from their unorganized sales manager (who I had been in correspondence with after purchasing the car) asking if I'm still in the market for a car.
I wish I would have seen the other bad reviews here before deciding to deal with LB Mitsubishi, as it would have saved me a lot of headaches. They've tainted the excitement of buying a new car and have likely turned me off from ever buying a Mitsubishi again. In short, do yourself a favor and drive a little further to go to a dealer that actually appreciates their customers. This dealership only wants your money and will do anything they can to get it.
Just don't ever go there. It's disgusting. They... - yaitsdrew
Just don't ever go there. It's disgusting. They promised they wouldn't waste my time they did that two days in a row. They said they were going to make me fabulous deal on a soul. He took 200 off of the window stick. Ha. That's his amazing deal! Whoa, with a payment of 289.65 on a lease. Like what? Wasted my time twice, all of their cars are kept on E, I had to drive the salesmen to the gas station. Never had a good experience there. I love my KIA, just hate their establishment.
horrible services - daniel_jay88
Took my evo in for service. . Picked it up the next day and it was running horrible. . Told service that it didnt run this way when i brought it in.. had to leave it for another day. Came back to learn the car was never touched. . By the end of the day i was able to pick up the car.. only to realize my service engine light was on.. i mention it to service and they wanted me to leave it again for another day. At this point i was mad.. they should have realize this problem before giving back the car.. a mechanic in the service department claim to own a 900hp evo.. come to realize he was the working on my evo.. next day i picked it up.. service light was off but car ran like xxxx! ! The man who claimed he owned a 900hp evo and supposedly did all the work to his evo couldn't find out what the problem was.. untill i looked underneath the car and realize he didn't /forgot to clamp the hose on the front intercooler. . He fixed the problem. . Took it home and on the way home realize my traction light was not working.. it was working before i took it to them.. took it back the following week.. and the man who knew so much about evo's claimed it was because i had one off brand tire.. which made no sense.. i complained that it just might be a fuse.. he continued to tell me that it was that one tire.. so i brought all 4 new tires. . Took it back and he claimed he didnt have time to check the car.. that it would take him about 2 weeks to look at the car because they were backed up.. and they only had that one mechanic who worked on evo's. . Bye this time i took the evo to tuning technology and realize it was just a fuse the entire time.. they laughed when i mentioned what the mechanic told me.. i recent sold my evo.. the service here at this dealer ship sucks! !
GREAT Experience - Christa88
I had the best experience, Geoffrey and the staff were wonderful!! I completed most of the process on line and Geoffrey made it so easy, he was friendly and not a pushy sales man plus he was on top of everything. When I showed up to sign the papers it was fast and easy. Thank you to all that helped me get my car and making this such a great experience, I will refer you to everyone I know looking for a vehicle!!!!!
Almost no knowledge about their vehicles. Very poor... - dav_1974
Almost no knowledge about their vehicles. Very poor customer service, even simple communication to customer., Ignore customer if not their own. Very long time for service even simple ones. Hard negotiation on prices. High markup.