Best car buying experience. - Jess727
Oscar delivered great and very professional customer service to me and my fiance on our first time vehicle purchase. He was also very courteous and patient with us when going back and forth between our car options. We will definitly be recomending every family and friends your way to BALL HONDA and Oscar.
Top Reviewed Specialists At This Dealership
sales and customer care
Oil Change - KEYPOINTEBALLET
Fast service plus complimentary car wash! Very friendly staff, price is good, they often send coupons thru email. My oil change came up to $55.
Internet Sales Manager
Good experience at El Cajon Mitsubishi - PROVERBS2
Every questioned was answered, Michael Rush went out of his way to provide and deliver documentation. John gave me an excellent review of the ES model.
Internet Sales Manager
New outlander 2018 - Eparra14
Everyone is so helpful and friendly they help you with any problem that need to get done and find the best deals to keep us happy
Look for hector rivas or Enrique Jaimes they always help out so much they are so sweet
Two thumbs up! - SUBofONTisaWASTEofMONEY
I’ll just keep this short.
They got you covered! After sales service is GREAT! ??????????
Shout out to Chuck! Thank you Sir... two thumbs up!
Worth the read, PLEASE DON"T GO HERE. - RachelThomp
Once again I will tell my story in hopes that I can help at least one person by diverting them away from this dealership.
Back in January I bought a brand new car from Momentum Hyundai of Fairfield for $27,500. When signing the contract I was sure to look over everything to make sure they were truly charging me the price we agreed on, which they were. BUT the guy had added in a warranty and when I asked about it said it was the one that came with the car & was free of charge. I then asked why my loan amount seemed higher then I thought it should and he lied stating the total includes the interest on the loan; which I knew seemed fishy at the time but figured I could trust this company to be fair. I am now paying off a loan for $3,500 more then I should be.
I signed a warranty cancellation as soon as I caught the mistake which was about 4 months ago and I STILL DO NOT HAVE ANY OF MY MONEY. I have called MANY times and it took a very long time to get a hold of the general manager who ignored my messages for weeks. I have already sent a letter of intent to sue and I will be filing on Friday of this week if this is not resolved.
I do love my car but it has already had a few transmission issues that I can't even focus on due to dealing with this issue. So disappointing, I will be making sure no one I know visits or does business with dealership.
Misleading - kwoo56
I was super excited to come to a dealership that was close to home but that I also thought would treat me with the best of care. As I entered the dealership, I was super excited to get a brand new car as well as hearing what my interest rates would be knowing that I have a 7.6 and above credit score. Not only did the salesman not have much information for me regarding the car that I was interested in, but he was not aware of the cars that were even on the floor. When I asked the dealer questions, he was unable to provide clarifying answers. The first day I left providing a down payment with no idea of my interest rate. I called multiple times to ask for my interested rate while being given the run around. I left the dealership the first time on Friday when they ran my credit and called everyday to gather more information only to speak to them the day my car arrived in person. Not only did the salesman order the wrong car, (I was specific with my interior and while the wrong car came 2 days before there was never any mention of it before my arrival to pick it up) but also, the finance manager told me that I was approved for a 4.5% interest rate. My confusion is that there are several other people that I know with a much lower credit score than myself and have been offerred a much lower credit score from the bank. My question is, was it really the banks that gave me that credit score or was the finance manager trying to jerk me around? He argued that no one is giving lower interest rates any more and if I were to go to a bank on my own they would give me the same rates. Meanwhile, I hve friends receiving a 1.9% interest rate with a 6.9 credit score.
The overall feeling of Kings Nissan did not make me feel welcoming nor comfortable. The entire time I felt like I was a customer being used and jerked around.
I will not be coming back to this Nissan dealership.
My preferred dealership - RudyRosette
After 8 months I came back from a deployment with the US Navy and knew what car I wanted as my first, a Mitsubishi Lancer. Mark soon helped me in getting a 2009 Mitsubishi Lancer DE.
Later on, I came back and ended up getting myself a 2016 Mitsubishi outlander sport and they really helped me out with my trade In and were great to negotiate with. Because of this a week later I brought my mom in and she came out with a 2016 Mitsubishi outlander. They really did a great job on selling my mom the vehicle and extremely happy with the experience. So happy that we went back not too long ago and got my younger sister a car, Mark and Larry both helped us in getting her a 2017 Mitsubishi mirage a perfect car for gong to college with and hanging with her friends.
Bakersfield Mitsubishi has always taken care of us and I'll continue to recommended them to friends and family. Can't wait till they get the new Mitsubishi eclipse cross in stock!
Poor customer service - lori69
Contacted the dealer by phone, they were very nice seeming and accommodating. I was planning to fly into California from Michigan to purchase a vehicle. I put money down on the car and was assured they would hold the car for me until Friday. It was Tuesday. I flew out a day early (Thursday) and received a text message as I was in route to the dealership after landing in California on Thursday that the car had been sold Wednesday. Not one word... no phone call not message nothing letting me know the car was sold prior to flying out to California. No courtesy no apology for the wasted time and after it took 2 seconds to secure the funds on my card... it took a week for them to even initiate the refund. The salesman was no longer interested in speaking to me after I requested the refund and did not wish to have the money moved to another vehicle on the lot. After that experience even if they had a vehicle I was interested in I would not purchase from a lot that does not honor their word. Do not waste your time with this dealer.... they do not stand by their promises or offer any type of customer service. Disappointing experience
WORST CUSTOMER SERVICE. - badcompany
Absolutely terrible customer service. They have no idea what they're doing. I can see from the reviews im not the only one who thinks so... DO NOT GO TO THIS PLACE.
I was parked in front of dealership - Michael Davis
I was parked in front of dealership. They refused my help to look at camera due to someone hit my truck in front of dealership
We live about 2 hours away, so before we left we called... - dbaseballs
We live about 2 hours away, so before we left we called ahead to see if it was still available. So, we got on the road, with traffic it took about 3 hours to get there, and when we do get there the car isn't even ready. In fact, it hasn't even been inspected, smogged, or even detailed. So they said they'd give me a call when it was ready. When they called me back I went back to check it out it still hadn't been detailed or smogged, and it still needed an alignment. I would never go back to this dealership, and I don't recommend it for anyone else.
CONCORD KIA AND MITSUBISHI On Oct.28, 2012 we went to... - gstofer
CONCORD KIA AND MITSUBISHI
On Oct.28, 2012 we went to the Kia (CONCORD KIA AND MITSUBISHI) dealer looking for a very specific vehicle that we could tow four wheels down to be behind our motorhome (sometimes called a dinghy). We were shown a 2005 Jeep Grand Cherokee which seemed to fit the requirements; we checked the owner’s manual, and the salesman said he got the transfer case in neutral, we were examining the back of the vehicle and we believed him that everything seemed okay. We were trading in our low mileage 1999 Chevy Tracker (which can be towed four down, but we were looking for a newer vehicle) and were offered $2000 for it; they later came back saying that they overvalued it and would only give us $1500, having been there for several hours we said okay and we added an additional $500 to the down payment. They have since turned around and are now selling it for $7999.00? A week later we were camping with some friends and informed them we had bought a Jeep Cherokee. They told to check and make sure that we could tow it four down. Upon getting home Sunday night I tried to get the transfer case in neutral, and come to find out after much effort and internet search that there was a Jeep that could not be towed and that was the one we bought; my wife took it into a Jeep dealership when she had to get a 2nd key for the vehicle, which cost $257.00 and the Maintenance manager confirmed that indeed it could not be towed. We paid $11,000 for a car we could not use!! We informed the dealer that we wanted our money back, they said they could not do that (not sure why), we have since found out they could have returned our money!!! And after much argument they said they would look for replacement vehicle (a Jeep Liberty Limited). After six weeks of stalling, they have still not found a replacement. It should also be pointed out that they have never responded to our emails or our effort to get them to phone us back we always have to call them. The last call I made I asked who the dealer was calling. His answer was vague,” a wholesaler and I’m checking Craig’s list”. My next question was what you are looking for; answer “a deal that makes sense”. In my next email I asked him makes sense for whom? For us /or the dealership? And of course we have not received an answer back. My theory is that they are trying to buy the replacement vehicle for $7-8000 then turn around and give it to us for the $11,000 we paid for the Jeep Cherokee. This would give them another profit over and well above what they made for selling us the Cherokee and underpaying us for our Tracker. I estimate that they have made a profit of $5-6000 on the Cherokee another $5-6000 on the Tracker for between $10,000 and $12,000. Is there a need to make more profit off us?
In conclusion all we asked was a very specific vehicle we could tow behind our motorhome, and what we got was an $11,000 mistake, which they are unwilling to rectify.
Conclusion #2, it is now Dec. 7, and our last day to make our first payment, Robert Braun had promised to call yesterday – NO phone call again. I believe they are waiting for us to make that first payment!!
For the first time, someone who really knows about the... - dav_1974
For the first time, someone who really knows about the product. experties and knowledge really makes a difference when it comes to customer service. funny, friendly, yet professional.
WORST DEALER EXPERIENCE EVER! I could go on for... - Dan75
WORST DEALER EXPERIENCE EVER! I could go on for paragraphs about how awful the service here is, but I'll keep it short. 1) They got me there under false pretenses, saying they had the car I wanted only to get down there and find out it was on their 'other lot', which turned out to be Huntington Beach Mitsubishi. 2) Got down to the other lot only to find out the car I wanted (a white version) was the dealers racing model, which was $40k more than the standard price of the car. 3) Sales person LIED to me about features of the car by showing me a 2011 model and saying everything on it was included in the 2010 model. 4) Was at the dealer for 8 HOURS to purchase a car that the price was already agreed on via email. 5) Didn't even detail the car after the purchase. They gave it a shoddy wash and an apology of 'Sorry, I'm not a detailing guy.' 6) The whole day at the dealer they didn't offer me anything to drink. They said they didn't have any water and nobody there could even give me a dollar for their soda machine (nice customer appreciation, huh?). 7) The gas station where they gave me a fuel credit to ripped me off. I had a $40 gas voucher, they only gave me $20 of gas and called me a liar when I called them out on it. 8) Subsequent appointments with them (there was a scratch on the car at purchase they said they'd fix) were only met with delays and excuses. It took weeks to get done and only because I kept hassling them. 8) I continue to get emails from their unorganized sales manager (who I had been in correspondence with after purchasing the car) asking if I'm still in the market for a car.
I wish I would have seen the other bad reviews here before deciding to deal with LB Mitsubishi, as it would have saved me a lot of headaches. They've tainted the excitement of buying a new car and have likely turned me off from ever buying a Mitsubishi again. In short, do yourself a favor and drive a little further to go to a dealer that actually appreciates their customers. This dealership only wants your money and will do anything they can to get it.
Just don't ever go there. It's disgusting. They... - yaitsdrew
Just don't ever go there. It's disgusting. They promised they wouldn't waste my time they did that two days in a row. They said they were going to make me fabulous deal on a soul. He took 200 off of the window stick. Ha. That's his amazing deal! Whoa, with a payment of 289.65 on a lease. Like what? Wasted my time twice, all of their cars are kept on E, I had to drive the salesmen to the gas station. Never had a good experience there. I love my KIA, just hate their establishment.
horrible services - daniel_jay88
Took my evo in for service. . Picked it up the next day and it was running horrible. . Told service that it didnt run this way when i brought it in.. had to leave it for another day. Came back to learn the car was never touched. . By the end of the day i was able to pick up the car.. only to realize my service engine light was on.. i mention it to service and they wanted me to leave it again for another day. At this point i was mad.. they should have realize this problem before giving back the car.. a mechanic in the service department claim to own a 900hp evo.. come to realize he was the working on my evo.. next day i picked it up.. service light was off but car ran like xxxx! ! The man who claimed he owned a 900hp evo and supposedly did all the work to his evo couldn't find out what the problem was.. untill i looked underneath the car and realize he didn't /forgot to clamp the hose on the front intercooler. . He fixed the problem. . Took it home and on the way home realize my traction light was not working.. it was working before i took it to them.. took it back the following week.. and the man who knew so much about evo's claimed it was because i had one off brand tire.. which made no sense.. i complained that it just might be a fuse.. he continued to tell me that it was that one tire.. so i brought all 4 new tires. . Took it back and he claimed he didnt have time to check the car.. that it would take him about 2 weeks to look at the car because they were backed up.. and they only had that one mechanic who worked on evo's. . Bye this time i took the evo to tuning technology and realize it was just a fuse the entire time.. they laughed when i mentioned what the mechanic told me.. i recent sold my evo.. the service here at this dealer ship sucks! !
GREAT Experience - Christa88
I had the best experience, Geoffrey and the staff were wonderful!! I completed most of the process on line and Geoffrey made it so easy, he was friendly and not a pushy sales man plus he was on top of everything. When I showed up to sign the papers it was fast and easy. Thank you to all that helped me get my car and making this such a great experience, I will refer you to everyone I know looking for a vehicle!!!!!
Almost no knowledge about their vehicles. Very poor... - dav_1974
Almost no knowledge about their vehicles. Very poor customer service, even simple communication to customer., Ignore customer if not their own. Very long time for service even simple ones. Hard negotiation on prices. High markup.