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Tire rotation - STEPTOM74
I dont believe they rotated my tires, I paid for it but noticed it was in same position I have marked my tires
For the most part they are good
Top Reviewed Specialists At This Dealership
I wouldn't allow anyone else to service my car - GODANPAM
Love This Mitsubishi Service Center and Paul Tokatlyan he represents your company with respect for all your customers and his kindness helps us know he is giving Mitsubishi his best from the maintenance department to the sales department those who answer the phone excellent service
Michael was awesome he had great customer service and was... - Jgoofy
Michael was awesome he had great customer service and was very detailed with every. I really liked my whole experience from beginning to end and also it was fast. I would definitely recommend family and friends to Michael. Thank you for all your help and not making me feel like another sale. He also made sure I was happy and taken care of. He also followed up with me to see how I was doing and enjoying the car. Thank you again Michael you’re the best!!!! I referred my cousin to him and she purchased a car with him too.
sales and customer care
Pre-Owned, Certified & New Car Sales Manager
Madison was very kind and professional. Made the process... - Jillian J.
Madison was very kind and professional. Made the process of buying a car less stressful and more exciting! Love my car. Drove from San Diego so was crossing my fingers. I was in and out in less than 2 hours.
New outlander 2018 - Eparra14
Everyone is so helpful and friendly they help you with any problem that need to get done and find the best deals to keep us happy
Look for hector rivas or Enrique Jaimes they always help out so much they are so sweet
Amazing Customer Service And Very Clean Lounge - Rubuscus
Probable the biggest Subaru dealership around I was very pleased with there stock of Ascents. If your looking to get a great deal on a reliable efficient vehicle then you should start here. My sales rep was really nice and genuine he even let me test drive it all the way home so I could show my wife and gave us a full tour of all the bells and whistles. They worked with me and my credit to ensure that I got the best deal possible. Hands down best dealer I’ve ever been too!
Not what they claim - Will not come back
Salesperson gave wrong information regarding tire replacement of <30% tread they will replace.
Front tires are almost bald but safe enough to sell as is.
It's my problem now.
I wad there fire the price all the salesperson had to dip was quite up the contract, not hard.
I will not return for anything.
Worth the read, PLEASE DON"T GO HERE. - RachelThomp
Once again I will tell my story in hopes that I can help at least one person by diverting them away from this dealership.
Back in January I bought a brand new car from Momentum Hyundai of Fairfield for $27,500. When signing the contract I was sure to look over everything to make sure they were truly charging me the price we agreed on, which they were. BUT the guy had added in a warranty and when I asked about it said it was the one that came with the car & was free of charge. I then asked why my loan amount seemed higher then I thought it should and he lied stating the total includes the interest on the loan; which I knew seemed fishy at the time but figured I could trust this company to be fair. I am now paying off a loan for $3,500 more then I should be.
I signed a warranty cancellation as soon as I caught the mistake which was about 4 months ago and I STILL DO NOT HAVE ANY OF MY MONEY. I have called MANY times and it took a very long time to get a hold of the general manager who ignored my messages for weeks. I have already sent a letter of intent to sue and I will be filing on Friday of this week if this is not resolved.
I do love my car but it has already had a few transmission issues that I can't even focus on due to dealing with this issue. So disappointing, I will be making sure no one I know visits or does business with dealership.
I feel comfortable talking with them - PHEV owner
I'm writing in response to so many negative reviews. Normally, I only write a review when I feel I've been burned. I think that's what's happening in these reviews and SCM is not getting a fair shake.
I've been to plenty of car dealerships. In general, they feel scummy to me
I'm giving a 5 star rating because I trust them. Not "more than other dealers", I trust them. They've never lied to me.
They didn't massage my feet, but they did give me free hot chocolate. It wasn't great, but my kids loved it. When I bought, they did the usual back-and-forth sales-rep-to-manager trips when I haggled the price.
The sales people and service reps are ethical; they do not bait and switch and they stick to their word.
I saw some complaints from Tesla shoppers. I've researched Tesla pricing and am appalled by how well they hold their value: far better than any other EV I've bought, which includes a Volt, Bolt and 2 Priuses. The reviews seem to me like buyers disappointed that they didn't get a good price on a Telsa when logically a Tesla price should drop by "purchase incentive rebate" plus annual devaluation. The problem is they just don't devalue like that -- they hold their value far too well.
I'm considering buying a used Tesla and I'm only considering two sources: Tesla itself and SCM. The reason is the same for both; I expect them to not hide defects and I expect they will honor the warranty. Again, this is a reason for the 5-star rating. I've bought used vehicles from dealers who did not disclose issues; South Coast Mitsubishi is not one of those places.
Worst trying to buy experience I ever had highly not recomen - Saad123
Salesman Andrew was extremely rude and stubborn and tells me I cannot afford a car a honda odyssey over 8 years old for 23k I live in texas and honestly I never seen any dealer in usa trying not to sell a car not my 1st rodeo I bought many cars out of state 3.9 stars now a days really tells how horrible a certain dealership is most dealers are over 4.5 stars with quality staff and professionalism
My outlander is crappy - Shadiedub
When driving on the freeway you can hear the air as if the windows were down. I bought it new and some times it takes a few tries to start. I was told i didnt have to test drive it because it was just like the one i test drove but with out the rack on top it didnt have a 3rd row or alarm and it was new i believed the sales man. He lied it runs ruff crappy and ive called them with no call backs . they must screen my calls. Im wirtting this but the sales man told me( now give me a good review because if not i can see it you know ) well im not scared .the price im oaying for this outlander is so not cool .. 👍 Franklyn
Professinalism - Bofanashad87
Sale people were put too much pressure on selling extra products and they bad no professionalism what so ever. Avoid Jackie and Ricardo since they will make things worse!
WORST CUSTOMER SERVICE. - badcompany
Absolutely terrible customer service. They have no idea what they're doing. I can see from the reviews im not the only one who thinks so... DO NOT GO TO THIS PLACE.
I was parked in front of dealership - Michael Davis
I was parked in front of dealership. They refused my help to look at camera due to someone hit my truck in front of dealership
We live about 2 hours away, so before we left we called... - dbaseballs
We live about 2 hours away, so before we left we called ahead to see if it was still available. So, we got on the road, with traffic it took about 3 hours to get there, and when we do get there the car isn't even ready. In fact, it hasn't even been inspected, smogged, or even detailed. So they said they'd give me a call when it was ready. When they called me back I went back to check it out it still hadn't been detailed or smogged, and it still needed an alignment. I would never go back to this dealership, and I don't recommend it for anyone else.
CONCORD KIA AND MITSUBISHI On Oct.28, 2012 we went to... - gstofer
CONCORD KIA AND MITSUBISHI
On Oct.28, 2012 we went to the Kia (CONCORD KIA AND MITSUBISHI) dealer looking for a very specific vehicle that we could tow four wheels down to be behind our motorhome (sometimes called a dinghy). We were shown a 2005 Jeep Grand Cherokee which seemed to fit the requirements; we checked the owner’s manual, and the salesman said he got the transfer case in neutral, we were examining the back of the vehicle and we believed him that everything seemed okay. We were trading in our low mileage 1999 Chevy Tracker (which can be towed four down, but we were looking for a newer vehicle) and were offered $2000 for it; they later came back saying that they overvalued it and would only give us $1500, having been there for several hours we said okay and we added an additional $500 to the down payment. They have since turned around and are now selling it for $7999.00? A week later we were camping with some friends and informed them we had bought a Jeep Cherokee. They told to check and make sure that we could tow it four down. Upon getting home Sunday night I tried to get the transfer case in neutral, and come to find out after much effort and internet search that there was a Jeep that could not be towed and that was the one we bought; my wife took it into a Jeep dealership when she had to get a 2nd key for the vehicle, which cost $257.00 and the Maintenance manager confirmed that indeed it could not be towed. We paid $11,000 for a car we could not use!! We informed the dealer that we wanted our money back, they said they could not do that (not sure why), we have since found out they could have returned our money!!! And after much argument they said they would look for replacement vehicle (a Jeep Liberty Limited). After six weeks of stalling, they have still not found a replacement. It should also be pointed out that they have never responded to our emails or our effort to get them to phone us back we always have to call them. The last call I made I asked who the dealer was calling. His answer was vague,” a wholesaler and I’m checking Craig’s list”. My next question was what you are looking for; answer “a deal that makes sense”. In my next email I asked him makes sense for whom? For us /or the dealership? And of course we have not received an answer back. My theory is that they are trying to buy the replacement vehicle for $7-8000 then turn around and give it to us for the $11,000 we paid for the Jeep Cherokee. This would give them another profit over and well above what they made for selling us the Cherokee and underpaying us for our Tracker. I estimate that they have made a profit of $5-6000 on the Cherokee another $5-6000 on the Tracker for between $10,000 and $12,000. Is there a need to make more profit off us?
In conclusion all we asked was a very specific vehicle we could tow behind our motorhome, and what we got was an $11,000 mistake, which they are unwilling to rectify.
Conclusion #2, it is now Dec. 7, and our last day to make our first payment, Robert Braun had promised to call yesterday – NO phone call again. I believe they are waiting for us to make that first payment!!
For the first time, someone who really knows about the... - dav_1974
For the first time, someone who really knows about the product. experties and knowledge really makes a difference when it comes to customer service. funny, friendly, yet professional.
WORST DEALER EXPERIENCE EVER! I could go on for... - Dan75
WORST DEALER EXPERIENCE EVER! I could go on for paragraphs about how awful the service here is, but I'll keep it short. 1) They got me there under false pretenses, saying they had the car I wanted only to get down there and find out it was on their 'other lot', which turned out to be Huntington Beach Mitsubishi. 2) Got down to the other lot only to find out the car I wanted (a white version) was the dealers racing model, which was $40k more than the standard price of the car. 3) Sales person LIED to me about features of the car by showing me a 2011 model and saying everything on it was included in the 2010 model. 4) Was at the dealer for 8 HOURS to purchase a car that the price was already agreed on via email. 5) Didn't even detail the car after the purchase. They gave it a shoddy wash and an apology of 'Sorry, I'm not a detailing guy.' 6) The whole day at the dealer they didn't offer me anything to drink. They said they didn't have any water and nobody there could even give me a dollar for their soda machine (nice customer appreciation, huh?). 7) The gas station where they gave me a fuel credit to ripped me off. I had a $40 gas voucher, they only gave me $20 of gas and called me a liar when I called them out on it. 8) Subsequent appointments with them (there was a scratch on the car at purchase they said they'd fix) were only met with delays and excuses. It took weeks to get done and only because I kept hassling them. 8) I continue to get emails from their unorganized sales manager (who I had been in correspondence with after purchasing the car) asking if I'm still in the market for a car.
I wish I would have seen the other bad reviews here before deciding to deal with LB Mitsubishi, as it would have saved me a lot of headaches. They've tainted the excitement of buying a new car and have likely turned me off from ever buying a Mitsubishi again. In short, do yourself a favor and drive a little further to go to a dealer that actually appreciates their customers. This dealership only wants your money and will do anything they can to get it.
Just don't ever go there. It's disgusting. They... - yaitsdrew
Just don't ever go there. It's disgusting. They promised they wouldn't waste my time they did that two days in a row. They said they were going to make me fabulous deal on a soul. He took 200 off of the window stick. Ha. That's his amazing deal! Whoa, with a payment of 289.65 on a lease. Like what? Wasted my time twice, all of their cars are kept on E, I had to drive the salesmen to the gas station. Never had a good experience there. I love my KIA, just hate their establishment.
horrible services - daniel_jay88
Took my evo in for service. . Picked it up the next day and it was running horrible. . Told service that it didnt run this way when i brought it in.. had to leave it for another day. Came back to learn the car was never touched. . By the end of the day i was able to pick up the car.. only to realize my service engine light was on.. i mention it to service and they wanted me to leave it again for another day. At this point i was mad.. they should have realize this problem before giving back the car.. a mechanic in the service department claim to own a 900hp evo.. come to realize he was the working on my evo.. next day i picked it up.. service light was off but car ran like xxxx! ! The man who claimed he owned a 900hp evo and supposedly did all the work to his evo couldn't find out what the problem was.. untill i looked underneath the car and realize he didn't /forgot to clamp the hose on the front intercooler. . He fixed the problem. . Took it home and on the way home realize my traction light was not working.. it was working before i took it to them.. took it back the following week.. and the man who knew so much about evo's claimed it was because i had one off brand tire.. which made no sense.. i complained that it just might be a fuse.. he continued to tell me that it was that one tire.. so i brought all 4 new tires. . Took it back and he claimed he didnt have time to check the car.. that it would take him about 2 weeks to look at the car because they were backed up.. and they only had that one mechanic who worked on evo's. . Bye this time i took the evo to tuning technology and realize it was just a fuse the entire time.. they laughed when i mentioned what the mechanic told me.. i recent sold my evo.. the service here at this dealer ship sucks! !
GREAT Experience - Christa88
I had the best experience, Geoffrey and the staff were wonderful!! I completed most of the process on line and Geoffrey made it so easy, he was friendly and not a pushy sales man plus he was on top of everything. When I showed up to sign the papers it was fast and easy. Thank you to all that helped me get my car and making this such a great experience, I will refer you to everyone I know looking for a vehicle!!!!!
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