43 Colorado Toyota Service Centers

We told them what we were looking for and they found us a... - keitho9

We told them what we were looking for and they found us a car that seemed to fit the bill and gave us a good background for the car. Turned out it had a totally different background which, had we known, we would have never bought because it had been in an 'moderate' accident involving the left front end. Despite our best efforts, we have been unable to get any record of repairs. After we had bought it, I found a big chunk missing out of the rim on the that side. Ten months later, despite Phil Long's mechanics having said they inspected it before we bought it and twice when we had the oil changed, they somehow overlooked a broken cv boot and that axle went to wobbling during a long trip. We limped it home then took it in. They found not only a missing boot on the passenger side, they also said the driver side axle was wobbling like it was bent. They not only refused to acknowledge this was caused by the previous owners accident, the mechanic flat out lied to me not needing to test drive it further after I drove it and he acknowledged he felt the vibration and the wobble. That car has a Snapshot that showed they drove it twice for a total over 10 miles setting off 1 hard acceleration and 3 hard brakes. Yet they drove it less than .03 miles to test it after they replaced the axles. Guess they'd rather break than find it by an actual inspection. I had called Mitch and he ASSURED me he'd pull out the Snapshot device after he set it off. Instead, it appears they just opted not to actually test drive it after they worked on it. Mitch even told me cv axles don't have splines as if I'm too stupid know anything about this kind of car because I've only worked on older, rear wheel drive vehicles. I have both old parts and all the ends have splines so I question his knowledge of what a spline is! They quoted us a price of $707 to replace both axles but refused to release it back to us unless we paid them $821 due to an added 'shop charge' and when pressed what that meant, Mitch would only say it was for the 'use of their equipment'. They charged us $320 for axles I could pick up at O'Reily's for $210, $24 to replace the 2 quarts of transmission fluid they lost replacing the axles and $375 for what they put down as 3 hours of labor. So unless your so rich it makes you feel good to pay extra for nothing but BS before the sale with attitude after the sale, then I'd highly recommend shopping somewhere else. If you do buy from them, pay the extra before you sign to have a private mechanic THOROUGHLY inspect the car and research it's history! CARFAX does not tell you enough! You might also want to limit them on the number of credit checks they can do on you. The first company they applied to get us a loan from sent us a letter (received after the sale) showing we had been approved yet we wound up getting almost a dozen more hard credit checks on our record while they 'shopped' for a 'better deal' but we have NO reason to believe it was a better deal for us since we only found out about all the credit checks by approval letters we wound up with weeks later. Absolutely NOTHING was ever said by Phil Long Toyota about any credit problem or any other reason for having done more than 1 credit check. Once you sign for the car, you will be stuck with any problems you didn't have them fix BEFORE you signed regardless of any 'promises' made to get you to buy it.

Excellent Service! I went in for regular maintenance of... - getigoos

Excellent Service! I went in for regular maintenance of my 2005 Toyota Prius and they found I needed brakes. They put them in and I got my car back that day. I kept hearing metal to metal in my back tire area which made me make another appointment and they worked on them again. I think the most AWESOME part of Toyota is that they valued me as a their customer. They DIDN'T just say "Oh that customer has a screw loose". They continued to work with me to find out what my vehicle's problem was and they fixed it. Thank you Pueblo Toyota!

I took my tow truck into Reliance a few months ago, the... - stevefutterer

I took my tow truck into Reliance a few months ago, the online reviews I found on them seemed really good and was the main reason I chose them. This was my first mistake and I didnt realize it until I received my quote from Dan Jamroz from the email majortorque@gmx.com one click on Dan`s name brought me to the reviews he had done on his own company on http://citysearch.com, http://insiderpages.com and a few other sites. Upon further inspection I noticed that the 5 or 6 reviews on each site all happened on the exact same day and within about 30 minutes of eachother. Why would a company go through all this trouble to create a good name for themselves? Well upon further review of my quote I realized why. Right off the bat, the least amount of markup on an individual part was just under 600%, most of the parts were marked up over 1000%. They quoted my just over $2400 to redo my entire front suspension. Interestingly enough parts, labor, and tax only added up to just under $2200, when I asked about the extra markup Danny at the counter seemed embarrassed, but just played dumb. Pretty steep, considering the only parts they listed that I actually needed replaced was my pitman arms. Yep, really and truly, I passed a thorough DOT inspection after many repairs were done, but not a single one that was recommended by reliance was deemed necessary. Oh and the story is not done yet, when I had to pay for their `diagnostics` before getting a quote they couldnt provide me with change and told me they would just apply the $63 I over paid to future repairs, over two weeks later I finally get the repair quote, yes, over two weeks after the diagnostic was done they finally give me their quote which is when I went and picked up my truck. Ive called Danny at the front counter many times just trying to get back what belongs to me, everytime he says `oh darnit, I put that request on so and so`s desk`, its been over a month, just give me my money. They are liars and thieves and the reason people think of mechanics as such.

Ian, my service manager and Bob, the parts manager, were - tambam105

Ian, my service manager and Bob, the parts manager, were outstanding at Toyota East! They BOTH went above and beyond to ensure my stolen catalytic converter was replaced in a very timely manner. They were ready to repair my car the NEXT day after my car was towed there in the late afternoon. The service, communication, promptness and attention to the customer was stellar! They made the unfortunate event of a stolen catalytic converter an easy process at Toyota East! They provided me with the highest level of customer service and both need to be recognized!!!! I have taken my Toyota there for the past 10 years and always have 5 star service!

Car runs great! Turner service department always takes... - amurphy111

Car runs great! Turner service department always takes good care of my car. People that checked me in and out were helpful and friendly. I also appreciate cards and coupons they send to remind me to bring in my car.

I received my pickup back after a transmission - Kansas

I received my pickup back after a transmission replacement that took 2 weeks. Upon receiving my pickup and getting it home, I found that several items had been stolen; a change container, 2 knives, and a pair of hunting binoculars. These items were located in two different areas of the pickup and were not in plain view, meaning that someone would have had to open consoles that had no bearing on the repair. I called the service department to report the theft. There was no apology, no ownership, nor an attempt to make it right with me. I was told that it was my responsibility and not their’s even though it was on their lot. They said they would look on the service technician work benches. I have attempted to call the GM of the dealership with no call in return. I did make a report with the Burlington Police Department.

Brought my 2023 Tacoma in for service and Mr Pinto was - Wetherell66

Brought my 2023 Tacoma in for service and Mr Pinto was more than willing to help me and very courteous and made my visit a pleasure