Fantastic Experience - Pamam
And absolutely wonderful sales person who is really represented the dealership and the grand exceptionally well one of the best currently seeing experiences I have had and this is my fourth Acura. The other two Acura dealership where I had Least my other Acuras paled in comparison to Arlington Acura thank you and please give the salesman a huge bonus!
Top Reviewed Specialists At This Dealership
Only way is the Lance way - Infantes
Buying a vehicle is never easy. Until of course you meet Lance. He was and is by far the most hard working, dedicated and sympathetic man we have met. We were very happy to work with him throughout the whole process! Thank you very much for a great stressfree experience!
Internet Sales Manager
Sales and Leasing Consultant
They were ready for me. Very organized - VIC9
Same as above. They were ready for me. Very organized. They had the loaner ready. I was in and
out. They were very polite and business like.
Great job! - vuiu
The service department is always courteous and handled all items while I waited within the time estimate provided. Always greatly appreciated to be able to plan my time accordingly!
High Quality and Professionalism - Tgrayfields
The salesman Ken made the process effortless. He gave a superb presentation and cost analysis of other vehicles we were initially considering. Highly recommend Ken.
Very happy - yarimarie411
I purchase my new Acura RDX 1 week ago and receiving a phone call from Wilson today was very nice of him he was checking up on me on how am I doing with my car well I love it very happy I brought it thank you Wilson for being very helpful and explaining the vehicle so well and giving me options will definitely recommend my friends to you.
Everyone in service is always friendly and helpful. - Doris22
I was greeted by Don and Mark. Both great guys who are always friendly. They were very helpful and accommodating. I never feel like they are talking me into spending money on services that are needed. Both are nice to work with.
MDX Lease - Dave
Just leased an MDX, our third vehicle transaction at ConAcura. Greg and Sharon were easy to work with as always ... very professional, knowledgeable and courteous. Their low key approach with customers and follow up makes it easy to do business with them. And Jerry provided a smooth and easy closing process.
Horrible - Ekoj#2005
I had a very hard time with this dealership. I traded in my car two months ago and they haven’t paid it off I have late fees collection agencies calling me. It now has been reported in my credit report. And when I call they just say” I call you back and never do!! “( they told me last week that payment was sent to wrong location but after 2 months they still can’t figure it out.Acura Acura Libertyville dealership in Illinois is the dealer.
Very pushy, aggressive, rude - Allen8504
one of the worst car buying experiences. Sales team was extremely aggressive and pushy. At one point, we told them they made us felt uncomfortable, but they didn’t listen or seem to care how they made us felt. It was the end of the month so everyone was just eager to make that sale without taking customers feelings into consideration. When we finally came to an agreement, sales guy shook our hands abruptly and refused to look us in the eye and just walked away. After all of that, we had to wait Almost 2 hours to see someone in finanace (we didn’t get to leave well until after 9pm). It took 1.5 weeks to finally have the dealership make the arrangements with our bank to transfer the loan. Myself, my husband and our agent could not get anyone on the phone, kept having to leave voicemails with no response. When I was finally able to get through, I explained we had tried contacting multiple times from multiple people. His response was to email him. So I could not take care of the matter when I already had him on the phone. Poor customer service across the board. Will not return nor recommend anyone to use this dealership
Internet buyer beware - Customer 123
very disappointed. Vehicle was not as advertised, and after finding damage that was not disclosed upfront brought manager into discussion. Manager was impatient, uncooperative and bordering on rude. I would recommend being very cautious to anyone that plans to buy a used vehicle from this dealer.
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