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I had the best car buying experience at this dealership.... - cimona
I had the best car buying experience at this dealership. Lance Dailey was very professional and polite. He explained everything in detail.I highly recommend Lance when purchasing your Acura.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
I love the great service we always get at our Joe Rizza... - longstreet716
I love the great service we always get at our Joe Rizza dealership . Everyone is knowledgeable and friendly. . The service is provided in a timely manner .
Thomas Jackolin was patience and easy to work with. I... - Ryan Rahim
Thomas Jackolin was patience and easy to work with. I would recommend him as your sale agents. We picked up two leases and the process was easy and not overwhelming. Glad we ran into him. Will be calling him in the future. Thanks for your hard work Thomas.
I brought my car in for B1 service. It was taken right... - marinam0
I brought my car in for B1 service. It was taken right away. I did not request a loaner assuming it'd take around an hour. It took a little over 2 hours. However the service was performed perfectly. All Service managers and technicians are excellent - highly professional and polite.
It's always been pleasure to have such team to service the car.
Once again, the friendly folks at the dealership did what... - Rick
Once again, the friendly folks at the dealership did what they said they would do! The task was installing an accessory, and they did a great job.
Thanks to all.
Good communication, let me know what is needed given... - Ed
Good communication, let me know what is needed given acura maintenance guidelines but no high pressure to complete. Completed in time estimated. Overall, good experience.
The service department is amazing! They get you in as... - Carla
The service department is amazing! They get you in as quickly as possible and the waiting area is beautiful.
Ed Napleton AcuraAcura dealerPLACE DETAILS Photo... - Naper Man
Ed Napleton Acura
Photo of Naper Man Naper Man
4 hours ago
1 STAR IS BEING TOO GENEROUS- AVOID THIS DEALER
I went in to inquire about an Acura MDX lease. The person who called me to set up the appointment instructed me to ask for the "VIP Manager" when I come to the dealership who would supposedly know which vehicle I'm interested in and make sure I'm taken care of. So I asked for the VIP Manager but this was just some stupid glorious title for one of their multiple managers who came and greeted me and had no idea who I was or what vehicle I was coming to see. He then introduced me to only salesman who looked like he was available and hungry for a customer, whose name I will not mention. The manager also tells me I"ll quality for some additional incentives because I own a Honda and a Volvo in my household. This was a lie. Now Acura may not be at the same level as BMW or Audi but let's not forget this is still a luxury brand, yet the salesman I sat with for 90 minutes didn't even have a business card to hand out. Really bad and unprofessional if you ask me. Nothing "VIP" about this place or my experience. There was barely a place to park. The entire parking lot was a mess. It was a bush league version of an Acura dealership. After the test drive we began negotiating the lease terms. The salesman went into an explanation of all these add-ons to the vehicle that they'd be charging me for without the option to decline them. He also quoted me a price of about $10,000 HIGHER than MSRP. I left this dealership and will be purchasing the MDX at MSRP (no discount off MSRP but certainly not $10k OVER!!). Yes, they tried selling me a MDX for $73,000.
I received a follow up call from Marta who was calling to ask me how my experience was. I called her back and left a message but she never responded.
Jaun Flores was my salesman and was a huge help in the... - zp2
Jaun Flores was my salesman and was a huge help in the process would recommend to friends.
I had to take my 08 Acura MDx for +ve battery cable... - Samvicharapu
I had to take my 08 Acura MDx for +ve battery cable replacement, it is coming off loose and hood doest saty put, i want to replace the struts to keep the hood locked. When I explain this to service tech, she tells me there is diagnostic charge 145 she has to charge, she is not going to charge another diagnostic charge for struts. WOW. anyways to replace the + cable they charged me 418 parts and labor, 2 hours of labor and rest cost of the cable. that seems to be on very high end of the price. I used to take my vehicle here before and prices were not these crazy, I think i am done here i have to look for somewhere else.
Timely and excellent service. Good communication. Highly... - Big Frank
Timely and excellent service. Good communication. Highly recommended. Will certainly return for additional work as needed.
Muller's Woodfield Acura
Joe Rizza Acura
Assistant Service Manager
Arlington Acura in Palatine
General Sales Manager