My Recent Visit - DennyW

My recent experience was very good, especially with the people I dealt with on making the deal for my new vehicle. Bernie is a super person, and definitely works with you, the customer, to get the best deal he can. Very Much Appreciated. This was on a new vehicle purchase. A trouble code came up, and I went to the dealer, and was taken right in for it to be checked. It was a computer control module problem. JOHN MITCHNER, who worked on the programing for me in the service dept, and, working on it until everything was updated, and adjusted properly, was very friendly, and just a good guy to deal with. Explained more to me on the system settings also.

EXCELLENT - MARY

John Spataro has helped us purchase three cars from Continental Mitsubishi. He is knowledgeable and kind. He helps you in a manner that is not pushy or overbearing. He is an asset to the sales team at Continental. I will continue to recommend the dealership and John to my friends and family. Thank You

Stress free car shopping - Ntschannen

Dealership was friendly and extremely helpful. They have a huge inventory so you are most likely to find the vechicle you desire. Salesman was easy to work with and was knowledgeable about the vechicle we were interested in. Manager helped us out tremendously with our trade in appraisals and then offering us a deal. We could tell how everyone worked as a team and wanting to satisfy the customer.

Quick sweet and easy - Michael17

I went in not expecting to get a car today. Casey and Mike were so helpful and got me everything I wanted. I couldn't be happier with the dealership and the staff. Thank you!

Great People - ccruz0731

First off, this place isn’t pushy like any other dealership where everyone rushes you just to see if you’d like to purchase anything. Jason approached me and I told him what I was looking for and my plan and he just listened. Real down to earth person who treats people like a million bucks! The whole place is real chill. I’d recommend them to anybody in the area or even out of the area.

Exactly What I Wanted - StacyLynn

I went in with an idea of what car I wanted, shared this idea with my salesman. Not only did he find a car that fit my idea, but it blew all my expectations out of the water.

Fast, accurate service - Packer-gal

O'Brien has been my 'go-to' service and regular maintenance shop for 9 years. We started with a used car (Chrysler) then after that, purchased a used Mitsubishi and recently traded that in for another used car, this time a Dodge Grand Caravan, If you want a salesperson that treats you fairly and courteously and has your interests and needs uppermost in his mind, please see Jay Miller. This is the third vehicle we have purchased from Jay and continue to go to him because of his excellent knowledge and service! All of my questions are met with a serious answer. I have never felt patronized by either the sales or the service staff. More than one time, when doing auto service or purchasing, elsewhere, I have not necessarily been treated as the decision maker.

Best in class service - Familyguy123

I've been a customer of Biggers Mitsubishi's service department for many years. Their commitment to the customer and their service expertise is second to none in our area. When I bring my vehicle in to Keith, Mike, Steve or Jose, I know I'm in good hands. They deliver. Time and again, they've come through for my family and our 2005 Mitsubishi Endeavor. They've earned my loyalty and my trust, and I wouldn't take my Endeavor anywhere else..

Fantastic experience - CJR

We worked with Woody to find the perfect car for our needs. He showed us several vehicles to narrow down exactly the right one. The whole experience was actually fun. Woody is a blast to work with and incredibly knowledgeable about all the brands, models and packages available, and believe me there are a lot of them. Big thumbs up!

A very unhappy Experience - Kumar

That was a very bad experience when I went there to check out a used Hyundai Genesis. The sales executive name was Ryan. Right after I walked in, this guy asked another guy to pull the car and left me in the lobby, not even telling me to wait there or come in side. I had no clue where to go and what to do next. I stood there for a few mins. Then I went into the service area by myself and saw him with the car. I then started checking out the car and went for a test drive. This guy neither showed much interest nor gave me that excitement. He was just answering my questions. BTW, I was really excited since I liked the car after the driving. When I was asking him about the options in the car, he was like "it has all the options"! After the test drive we came into the office and I then had to use the restroom. After coming out of restroom, I had to again search for him. We then sat at the computer for the next steps. He never sounded friendly or cooperative, but sounded rude and arrogant. I dont know if he was going through any personal issues. But I dont expect this from any sales rep especially after the test drive. I asked if the price is negotiable and he was responding as if I asked something very bad. I wasnt asking for a crazy deal or anything but as in any business, I was trying to negotiate. I told him my offer as $995 less than the listed price of $20,995 to start with. He said that I dont know anything about the car market, I dont know technology, I dont know what a car is worth etc. I was stunned with the way he started responding to me. I asked him about the 112 points report he said he will show me during the drive. He went inside and gave me a print out with price comparison of another car. Not only he didn't show me the 112 point report but he started showing his rudeness. I took my cell phone to show him similar cars nearby. He was like, "I dont want you to shop for car now because I have other things to do". I said, OK whats next(I was still interested). He was like "I can reduce $100, but if you dont want I wont reduce that also", in a very sarcastic and disrespectful way. He sounded rude and frustrating from the beginning of the conversation. I was telling him I have a good credit (I had the credit report with me, I didnt show him yet) he said, he doesnt believe it since all people say that. I said, I can see the car is not worth that price based on KBB and everything, he said, I dont know anything about cars. He was telling he and his manager has only 20 mins more at the shop and he needs a decision now. I was feeling very bad since I was not getting treated as valued customer. I have been to a couple of dealers before, and they were awesome. I dont understand if anyone gets treated like this will ever end up buying the car. I liked the car, I had a check with me for the down payment and I was ready to buy the car. But just because of the unhappy and frustrating feeling that I got, I decided to walk away. Any average sales person could have sold me that car yesterday with the actual listed price if he just had the right attitude. I shook hand with him and walked away. It was really a miserable experience. So I will never recommend this dealer if you are expecting a customer satisfactory experience in buying your car. For me, I want to feel the day special when I buy a car, but this guy just ruined it and ended giving me a frustrated evening. Don't go there guys or at least avoid this guy!

Hiding Car Defects - Mazen

I went to buy a used 2010 Mitsubishi Outlander SE. The sale representative said it is a good car ready to go and inspected by the dealer mechanic. When I wanted to test drive the car, First the car did not start, and that is why I saw the car running before even I arrived to the dealer, so the Battery is dead or the Alternator is not working. Second the ASC system service required sign turned on. Third; when I turned the AC on, the compressor was going on and off. So I was totally disappointed and just got out of the car because I already wasted time jumping the car at the beginning. The problem is they are Mitsubishi Dealer. I personally will never trust them anymore.

Did business over phone and internet - Patrick V

I worked with Mike and he was great. He was very friendly and willing to work with me over the phone and via email as we live fare away. He sent me a breakdown of the truck at the "out the door' price so there would be no hidden fees pop up and I could see if I wanted to make the trip. Ultimaltey, we bought a truck somewhere else, not because of Mike and or the dealership, we simply found a truck that matched what we wanted more than the one they had listed. Thanks for you time, -Patrick V.

I believe the review written by will t posted here to be... - Lydia

I believe the review written by will t posted here to be written by one of the salesmen at GRAND MITSUBISHI by the name of Bill T. (will t) wrote it. And should not be allowed, it is against your terms of service rules for someone working at the dealership to write their own review using dealership internet connection, not only did they scam my mother in law, now they are scamming the internet review of their dealership.This place takes the cake all the way around. The reason I'm saying this review is a scam is because I informed that owner how HORRIBLE their internet rating was and instantly that review was put out there. I would appreciate Dealer Rater looking into this and removing their scam review of themselves.

after more then 8 years Joe Ryan treat me as piece of... - Jester479

after more then 8 years Joe Ryan treat me as piece of s.... . never again buy car from them and never again go for service. i have 3 dealers close by ,but i always go to them but after today never again. Joe Ryan get a live and go somewhere else . I was wait more then 24 hours for info about my car.(never happen before). then he hang up on me when i was try get some info how long my car going to be in the shop . car was under factory warranty but he was try charge me for some things. i have extended warranty . i rate them today very bad in all categories most because of service