Illinois Acura Service Centers

Chris and the staff did the usual fine job. He found that... - Tech08

Chris and the staff did the usual fine job. He found that I was due for some free services including an oil change. My wife and I both drive Acura's and wouldn't go anywhere else.

Ahmer is wonderful. Chris is too. Always looking for my... - Mario Bilotas

Ahmer is wonderful. Chris is too. Always looking for my family's best interest. Wait times aren't long, the guidance on how to care for my car is very helpful to stay proactive. Very Happy.

Upon my arrival at the dealership for my service... - Gail

Upon my arrival at the dealership for my service appointment, Kim greeted and introduced herself in a friendly and welcoming way. She was very helpful and knowledgeable while explaining the needed parts to make my vehicle run properly while being very professional.

Recently I purchased a used car from Nithin.I didn't... - K.

Recently I purchased a used car from Nithin. I didn't have plan to purchase the car when I walked in. He showed me the car after I had conversation with him. Exactly, what my husband needed.My husband is very happy what I got for him. This is the first time purchased car on my own. Nithin is very helpful with knowledgeable. We want to buy our next car from Nithin again. We love his professional attitude!

Great dealership Friendly and professional staff. Clean... - schrader5

Great dealership Friendly and professional staff. Clean and inviting waiting area. Always leave with a positive feeling after a service call because I can trust their work

Super responsive and helpful with our liftgate issue.... - John & Lynn

Super responsive and helpful with our liftgate issue. Very professional on every visit! We drive out of our way to go Pauly Acura because they are the best!

I had leased a 2018 Acura ILX back in April of 2018.... - Brandon

I had leased a 2018 Acura ILX back in April of 2018. Since then, I have had 6 incidents of the battery dying with no reason. 3 of those incidents, I had to use roadside assistance to help jump the car. Of those 3 and the last incident, it wasn't even able to be jumped and it had to be towed to McGrath Acura where I leased the vehicle from to be fixed. While being serviced, Sam was assigned to my vehicle's service visit. When being informed that the vehicle had been fixed, I asked for clarification that this would be included under warrant, since it is a lease with warranty, in which he failed to even respond to. When I got to the dealer, the cashier requested that repairs were $200 in which they very clearly knew that my vehicle was still under warranty. Instead of an apology for the multiple massive inconveniences the vehicle has caused, they knowingly try to stick me with a bill hoping I would pay knowing very well that it was covered. The car itself has already been a nightmare and the dealer experience has been even worse. If you are looking for an honest, transparent, and customer first dealership, I would certainly suggest looking elsewhere.

The technicians are courteous, knowledgeable, and... - MDX Owner

The technicians are courteous, knowledgeable, and efficient. I have been going to Acura Westmont for over a decade and have always had outstanding customer service. They never disappoint

MDX in for service before winter. 15+ years of going they... - Kja

MDX in for service before winter. 15+ years of going they have always took care of everything to make sure it was safe and last for years. Great people, Thanks for caring and having my best interest come first.

Service staff was kind and efficient. - Kris

Muhammed Patel was very kind from the moment I pulled in to the moment he opened my car door for me as I left the dealership. He honored a coupon I presented from a competing dealership and kept me updated on the progress of my vehicle. I witnessed him treat several other customers in the waiting area with the same level of kindness and respect.

They were able to work with me until I was satisfied with... - Austin

They were able to work with me until I was satisfied with the deal. Ended up giving me the deal I set out for when I arrived.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!