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Always going the extra mile, even after the sale is... - cdhrlh2001
Always going the extra mile, even after the sale is complete! Greg is one in a million! He's always happy to help, no matter what is needed, and made buying my car a fun experience. And after the sale, he still goes out of his way to make sure everything is good and we are well taken care of.
I am pleased with the work you do since 2010 you do a... - LORENZOGUNNJR
I am pleased with the work you do since 2010 you do a good job the area that we say that is clean and it’s nice to be in there keep up the good work
Top Reviewed Service Specialists At This Dealership
Ones of the best service advisor (Gail Asikin and John... - Antonio Chambers
Ones of the best service advisor (Gail Asikin and John Howard) they took the time to tell me everything that was needed for my vehicle and broke it down by the price listing as well... I gladly appreciated y'all patience with me..
I got my car fixed here, but was missing some paperwork... - Sara
I got my car fixed here, but was missing some paperwork on it. Joe was amazing and went the extra mile to help me out!
Service department was great, good drop off service and... - LISSAJIM
Service department was great, good drop off service and they were very informative about my cars needs. Practiced good social distancing. The staff in the service department is always very friendly and helpful.
Service BDC Rep
Always get friendly, prompt, good service at Barkers.... - RKOLDS67
Always get friendly, prompt, good service at Barkers. Waiting area is convenient. Would like to see more emphasis on combating COVID. Shane contacted me for the service call.
Fast service. Clean. Seems to be well managed. Even with... - spstaunton
Fast service. Clean. Seems to be well managed. Even with covid service still doing there job . Service department was busy. All costumers seemed to be informed a few times of a finish time so they could plan the rest of there afternoon.
Body Shop Manager
I was very happy Alex accepted me even though I didn’t... - E.CHAVEZDEBORAH77
I was very happy Alex accepted me even though I didn’t have an appt. Tod from Service was very kind and professional. And so happy you now have loaner cars for us if we need to leave our car. Your still very high priced, but I was at your mercy so needed to pay. Thank you for such good work and professionalism.
Always friendly, helpful and interested in solving a problem - mshoemaker157495
My visit was just to run through the car wash and as I was leaving a very observant employee noticed my front license plate was hanging down and about to fall off. He alerted me and said if I had a few minutes he would fix it. He quickly returned with a couple of tools and re-attached the plate. This above and beyond attention to detail is what elevates Marquardt of Barrington from the others. I did not get his name so I will provide a brief description; young, slim, with red hair. Thank you for noticing and taking care of my issue. Marsha Shoemaker
What an experiance. - danscales63
I have done bissness with Shields for years, but this is my first time In buying a truck from them. Rich Heintz helped me in the persuite of findind my dream truck and getting the best monthly payment possible. Both Rich Heintz and Rick Ingold showed me around the place and introduced me to every body that will be there to help me out with what ever I need. I would never have found my truck or even understood all of the ins and outs of my new truck without the learned help of Rich. Rich made everthing possible for this sale to happen including workiing on his day off to get my new ready for deleavery. Thankyou Rich for everything!
The dealership had safety measures in place and everyone... - JNNFRBESTE
The dealership had safety measures in place and everyone was very helpful. I don't remember the name of the person in service but he was very helpful as well.
Service Customer Care Department
Certified Service Advisor
I was very impressed with the service and performance of... - don_geralds
I was very impressed with the service and performance of everyone I dealt with. Everyone was very friendly, helpful, and professional. I would definitely recommend Lou Bachrodt to people interested in buying a vehicle.
I was very pleased with the work they did on my car, the... - grumpy
I was very pleased with the work they did on my car, the only thing missed was putting the rear seat back down. The job was done quickly and I will be back.
Fast and friendly service! - Andrea Harden
I am always pleased when I walk into the Chevy Dealership here in Dekalb,IL. Everyone is always nice and greet you at the door. I usually get help from Jason who takes care of my vehicle needs. He always give me options as to what I can do to take care of my car. Rather its choosing the most affordable tires or my vehicles future needs that I need to keep in mind. When my car Axel needed repair I couldn't afford it right away, and that's when Jason offered me a dealers car to get back and forth to work for the week. I really appreciated that! He encouraged me to take care of my important bills like my rent that was due the same day that my vehichle broke down,and to prioritize. I felt carefree because of Jason, knowing that he was doing everything that he could to help until I came up with the money I needed to repair my car. He took the stress and heavy burdens off of my shoulders, and I can't say that any other dealership have ever treated me that well! I recommend everyone I know to visit Dekalb Chevrolet. Whenever I come to get something as simple as an oil change these guys take care of me right away. My wait time is not long and my visits are always pleasant! The refreshments are great and I feel very comfortable walking into that place trusting that they will take care of my vehicle needs in the most fast and friendly way possible. Thank you Dekalb Chevrolet!!
Prompt service clean pleasant waiting area work was... - Chootrk@gmail.com
Prompt service clean pleasant waiting area work was compleated in timely manner. Oil change wiper blades replaced tires rotated. Wood recommend to others for service.
Always Professional - Bill 33
We purchased a vehicle in May 2015, which was a very pleasant experience. We have been back for scheduled oil changes and have always been greeted very professionally.
vehicle service review - DURBINCAROL
very pleased with service. Have always been very happy with service. Very friendly staff. Customers waiting lounge is very comfortable after remodeling. Coffee and refreshments available while waiting.
I'm very grateful for the way I was treated at S&K. MY... - Rod
I'm very grateful for the way I was treated at S&K. MY car was in and out of the shop at S&Ok about 6 times. Rod was always very concerned and patient. They stuck to getting my car serviced and I appreciate that I think we got it fixed now and some other things 😊
OnStar issues - PapaJoe
My OnStar navigation system was giving me wrong directions. I brought the vehicle in for service to have the issue corrected. The service team analyzed and corrected the problem.
Travis was able to verify my repair WAS in fact covered... - halliebushar
Travis was able to verify my repair WAS in fact covered under warranty after i had been told by a different service member it would be an $800 fix. Also had my repair done in less than 24 hours after dropping it off. Travis definitely made the "costly repair stress" disappear by going above and beyond for me, 10 out of 10 rating was given without a doubt!!
Horrible dealership - Marlise Boyer
They break your car when you bring it in and don't care about fixing it. Instead Mr. Schmitt wants to win a battle against a strong female. Ridiculous. And are you really not going to fix a recall that caused deaths and a major lawsuit for General Motors. I think Ms. Barra, CEO, would have a heart attack if she knew.
Louis did an excellent job with the explanation of my... - Ray15411
Louis did an excellent job with the explanation of my Buick Envision. He is very knowledgeable and patient. Keith was also a pleasure to work with.
Excellent Service - ahenderson24
I only wished that it was recommended to change both headlights so I would not have pay again if the other one goes out later.
I purchased a new truck from Piehls. I worked with Big... - lnstorm07
I purchased a new truck from Piehls. I worked with Big John and they provided a great level of service. I would recommend allowing Piehl’s the opportunity to earn your business.
Minor Body Reapir - Lucilleulubelle0620
I brought my Buick Encore in for minor repair and I ,worked with Scott Frank. Service was great. I was given a loaner car which was very helpful. I highly recommend Fox Valley GMC.
What a great place!! We had been looking for a Tahoe for... - csingleton
What a great place!! We had been looking for a Tahoe for a while with no luck. Graue had what we wanted with a no pressure sale and even went above and beyond and delivered the vehicle to us! Terry Allen was a pleasure to work with. Please consider shopping here when searching for your next vehicle.
You should deal here! - Lou
Best dealer for miles around. The friendly, courteous service in all departments make you feel appreciated. We have traded here for about 25-30 years and keep coming back. Their team work in customer care is out standing. It’s a 5 ⭐️ team. Rich and Mackenzie in service department, girls in the office, sales staff and of course the ownership! You really should give these folks a try. You will not be disappointed.
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