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Purchased a 2020 Jeep!! - bndbates
I came in for service on my Chrysler 200 and ended up purchasing a 2020 Jeep! Bob Adams was very helpful, friendly and accommodating. Helping me get as much as possible in the price range that I wanted, and Larry Holcombe explaining everything in detail. Aaron Lang wanted to make sure I was pleased. I'm glad I made the purchase.
Top Reviewed Service Specialists At This Dealership
My car is 12 years old and i still bring it back to the... - Joe
My car is 12 years old and i still bring it back to the dealer quality work great service and great people.i am always satisfied
Customer Service - nancy_zientko
Had a rust problem with my vehicle that I bought from Dan Magana in 2016. When we were "closing the deal" he said that he was my salesman for life not just that night. Well 4 years later I contacted him and not only did he remember me he also met me at the service department and made sure my concerns were addressed and then taken care of. I would not hesitate to recommend Dan to family and friends for their next vehicle purchase. Exceptional customer service!! Thanks Dan!
All around services and everything was great I would... - Mosiera67
All around services and everything was great I would highly recommend to anyone that was looking to get work done on there car if they needed to!
Customer Service Representative
Kevin did an excellent job dealing with my uconnect... - pemeyers
Kevin did an excellent job dealing with my uconnect issues since I purchased this car. He has always been accommodating an d I get a loaner car while they work with Chrysler to resolve this intermittent issue
Scott at the service desk was super friendly and helpful.... - javalover73
Scott at the service desk was super friendly and helpful. I did a oil change and the service was fast and friendly! I had a few questions on my warranty and Scott answered all my questions and concerns! Will definitely be back. Thank you Shields for hiring caring and knowledgeable employees.
We have been a family of jeep owners for over 20 years... - kim
We have been a family of jeep owners for over 20 years and have always had the best service at crystal lake jeep. And best sales dept service too
Once again Bettenhausen’s service proved to be #1 in... - myramac72
Once again Bettenhausen’s service proved to be #1 in excellence and customer service. Shout to Jackie for assisting me today! You Rock!!! See you next time!
Amazing Service Experience - Newtruckowner
Ryan and Zach were extremely helpful with diagnosing an issue that another dealer couldn’t. They quickly found that a ballast was out in a headlight and gave me multiple options to resolve the issue. I won’t go anywhere else for service! Great job guys!
Excellent costumer service, Carlos was great helped us... - Eriluna
Excellent costumer service, Carlos was great helped us during our visit, he is so friendly and kind, we are very satisfied with the service they did.
Chrysler Jeep Dodge Technician
Jake is super knowledgable and helpful. I apprecited the... - Honeybadger
Jake is super knowledgable and helpful. I apprecited the feedback and professionalism with his customer service. I recommend his skills and this service center for all Dodge needs.
First class service Department: Alexis Martinez handled... - hirisebldr
First class service Department: Alexis Martinez handled my Ram/Cummins service from start to finish. Knew up front what was needed on this vehicle, no surprises, kept me updated throughout the process. Even lined up a rental vehicle from the dealer, Great Job!
Jeep Renegade Purchase - Maureen
I brought in my 2002 PT Cruiser to the service dept since the engine light went on and the car had rattling noises. After receiving a quote for repairs and learning that the car was no longer drivable, I decided to purchase a new car that day.
After meeting with Oday Omar in the sales department, he recommended the perfect car for me -- a 2019 Jeep Renegade. Oday explained the purchase incentive savings and was extremely helpful in answering all questions. I picked up the car the next day.
Upon arrival I was taking care of immediately which was... - REOVISION4786
Upon arrival I was taking care of immediately which was outstanding. Technician explained the work in detail and made sure that I understood the work that was required.
Pacifica in for routine maintenance. They are always... - ekjakel
Pacifica in for routine maintenance. They are always friendly and easy to deal with. Service was performed promptly and professionally. Really good at doing everything they can to satisfy customer.
I was in there today to get my first oil change with my... - kailey
I was in there today to get my first oil change with my new Jeep, and service advisor Brandy was so nice and so helpful to me!! She walked me through Jeep wave and made me feel so welcomed. She definitely made my first visit pleasant and I’ll be sure to always visit you guys for my Jeep needs! Thank you!!
Experience - nacuna004
Andres is awesome he was very professional and friendly, really helped me a lot and I’ll be back to buy another one for my son.
My vehicle was 6,000 miles past the powertrain warranty... - Jimmy
My vehicle was 6,000 miles past the powertrain warranty and Scott was able to work with FCA to have them cover 75% of the cost to repair a check engine light.
Definitely will buy my next vehicle from Jack Phelan CDJM.
Great work, love the Forever Warranty on my 2017... - Bob
Great work, love the Forever Warranty on my 2017 Wrangler. The service department team were friendly to work with. On a side note - the White 2020 Gladiator with level and lift kit looks AWESOME !!!
Best dealership around. I travel over an hour to get any... - dglam831
Best dealership around. I travel over an hour to get any work done. Staff is great from the Manager to the staff to the service dept.
oil change - zman
i was attended right away even though it late afternoon-I was shown a dirty air filter that needed to be replaced - oil change was fast I did not wait long . Thanks
One time visit while traveling through Chicago - Steve
In October my wife and I were traveling from the West Coast to the East Coast on a month-long trip. While visiting Chicago on a rainy day my windshield wipers stopped operating. I've had this Dodge vehicle for 23 years and experienced this problem before. A plastic bushing needed to be replaced. I carry extra bushings with me just in case of this problem. I stopped into this dealership and spoke with Dave Schoenhofen (service advisor) for help. He came out to my vehicle, saw my problem, replaced the bushing, and within 15 minutes and at no charge to me had me on my way. I think how he handled my situation needed to be commented on since what he did is what makes a good service center and brings customers back. STEVE P.
Prompt service clean pleasant waiting area work was... - Chootrk@gmail.com
Prompt service clean pleasant waiting area work was compleated in timely manner. Oil change wiper blades replaced tires rotated. Wood recommend to others for service.
Came in for an oil change and some other issues. The... - samnajjar1
Came in for an oil change and some other issues. The service was very good as expected. Still have an issue with the rear door
John in service was excellent,Everthing was done and... - bottomlinetrucking
John in service was excellent,Everthing was done and delivered as promised.
Communication skills are excellent.
They have been my preferred service center for years.
Wickstrom has a great service department. They pay close... - Ann
Wickstrom has a great service department. They pay close attention to detail, complete service in a timely manner and create a friendly and relaxing environment. Truly exceptional.
Very service orientated for the customer; friendly and... - CC
Very service orientated for the customer; friendly and courteous. They communicate during the service being performed and recommend maintenance to keep the vehicle performing as expected.
OIL CHANGE AND TIRE ROTATION SPECIAL
Shields Auto Center
Sherman Dodge Chrysler Jeep RAM