328 Iowa Used Car Dealers

I emailed the information to ccr@carmax. - wwalker

I emailed the information to ccr@carmax.com and jennifer_sheppard@carmax.com on 1/31/26. Exceptional Service from Christian, Sales Manager – Des Moines Location I am writing to share my sincere gratitude for the outstanding service I received during my recent purchase of a 2022 Honda CR-V. While I received great service from the sales and business office staff, it was Christian, the Sales Manager, who truly became my advocate during a difficult service issue. I quite literally would not be in this vehicle without his help. My teenage son and I were rear-ended on Christmas Eve. The accident left me with a concussion, my son with minor whiplash, and our previous car totaled. As I have learned, I do not recommend buying a car while recovering from a concussion. This was the most difficult car purchase of my 40+ years of driving. I struggled to think clearly and continually questioned my own judgment. Our salesman, Andrew, was incredibly patient and even reached out to me on his day off. However, a conflict arose after a post-purchase inspection at Firestone. They recommended replacing the front brakes (glazed rotors) and two air filters. Interestingly, the Firestone representative—a CarMax customer himself—urged me to buy MaxCare, calling it one of the best warranties on the market. Based on his advice, I went to CarMax to purchase MaxCare and to address the brakes. Initially, the service department (specifically Ted Martens) insisted the brakes were fine, suggesting Firestone might be attempting an "upsell." This placed me in an impossible position: I had to choose between a mechanics that I have trusted for years—who had just complimented CarMax—and a service department telling me my car was safe when it didn't feel safe. Feeling overwhelmed and unsafe, I informed Ted that if the repairs weren't made, I wanted to return the vehicle and receive a refund. I was prepared to start the exhausting process of car shopping all over again when Christian stepped in. He went above and beyond to advocate for me, coordinating with the service staff to cover the majority of the brake work. By doing so, he saved the deal and ensured I had a safe vehicle without the added stress of a new search. The brakes have been repaired and I can share any of the information and photos, if requested. Christian’s empathy and professionalism turned a very difficult time into a positive experience. He was truly our "angel" during this process. Employees like Christian are a credit to your company, and I request that this commendation be shared with his leadership and included in his professional record. Please feel free to reach out if you have any questions.

Jeremy was fantastic to work with. - sheilae03

Jeremy was fantastic to work with. He was quick to answer any questions that I had in person and over texts. He also went out in the unbearable heat to find any vehicle that I wanted to test drive. This of course involved several days of me driving different vehicles until I found the right fit. Thanks again!

I went to Davenport Used Car Superstore to purchase my - katelyngerleman

I went to Davenport Used Car Superstore to purchase my very first car, and it was the best choice I have ever made. Raven was who took care of me and I would recommend him and the entire dealership over and over again.

The service department was excellent! - pjzprice

The service department was excellent!!! They were courteous, knowledgeable, thorough (especially items I did not know had issues) and I like to make sure my vehicle is in good shape and completed the work promptly!!! Highly recommend!

I was pleased to find a good, clean vehicle that included - djoelkrause1

I was pleased to find a good, clean vehicle that included a list of what the dealer had done on the vehicle, such as work on the brakes and changing fluids and filters. There was never any pressure or hype. The vehicle was priced competitively from the start, and we agreed on the sale price in a matter of minutes. The salesman, Brenden, was helpful and knowledgeable about the vehicle even though I was purchasing a pre-owned Toyota from a Honda dealership. The dealer was especially accommodating when I needed a few days to transfer money from my retirement account into my checking account to pay for the car.

We recently purchased a Nissan Leaf from Stew Hansen - Maggie & Michael

We recently purchased a Nissan Leaf from Stew Hansen Hyundai used car dealership. After purchasing we noticed an issue and they immediately took the car back to fix it, despite us already having signed for it. We had also driven from Kansas City (2.5hrs) to get there originally. Elvis Islamovic was absolutely AMAZING! Not only did he continue to communicate with us after his working hours but he also took the time to charge and drive the car to us while on his way to Kansas City. He went out of his way to help us! He was so kind and extremely helpful! Thank you!!!

Hands down the best experience I’ve ever had purchasing a - latoshia.burrell

Hands down the best experience I’ve ever had purchasing a vehicle! Ira was looking out for my best interest regarding my safety, budget, and ease with the process making my decision stress free and enjoyable, which is critical for a busy working single mom juggling everything ! I’m so grateful for the positive experience and highly recommend BMW of Des Moines and especially Ira to genuinely care about what’s best for you!

Very professional experience pleasant sales staff who - Yendor

Very professional experience pleasant sales staff who were very helpful and informative of the process. Got a fantastic new F150.

I Had a awesome experience with purchasing my new - peeweeautosales(Margie Jump)

I Had a awesome experience with purchasing my new Honda Civic with salesman, Corey Coussens. He was very helpful and kind, as I did not understand about new cars. He was very patient , understanding, and answered all my questions,. He showed me all the features the car has, and how to use them. I was very satisfied and would definitely recommend Corey to my family and friends to purchase a new Honda. Thank you, Margie Jump.

I am extremely disappointed & dissatisfied with my - Eddie Satruste

I am extremely disappointed & dissatisfied with my experience at Car City in Des Moines Iowa off of Merle Rd for this cars sale on Jan 8th 2026, and I feel compelled to warn other Consumers about their deeply unprofessional and unethical business practices. At the time of purchase, both the owner Darby and the salesperson explicitly represented that a second key was included and assured me it would be sent to me right away. Afterwards that the money was sent and this representation being a key factor in my decision to move forward with the purchase. What followed was a frustrating series of excuses, contradictions, and outright fabrications. I was told vague stories about “a guy named Joe” supposedly having the key, only to be given the runaround, hung up on, and sent on a complete goose chase that wasted a lot of my time and patience. Ultimately, the promised key never materialized, and I am now being told that replacing this high tech 2021 M5 key through the Dealer will cost approximately a bit over $1,000—a cost that exists solely because Car City failed to honor their word or simply find whats now pointless cost/ expenditure. This is not a minor oversight; it is a clear case of misrepresentation. The lack of accountability, professionalism, and basic integrity shown throughout this process is unacceptable. A dealership that conducts business this way should not be trusted. I strongly advise potential buyers to get everything in writing and to think twice before dealing with Car City. Buyer Beware seriously. This dealership will promise you anything it takes to close the sale and then vanish like Casper the ghost the moment the paperwork is signed. Their word means absolutely nothing. They rely on deceptive tactics, including slipping a so-called “one-pager” - “No Promise” into the paperwork that conveniently attempts to nullify every verbal commitment they made to you minutes earlier. It’s a calculated maneuver designed to give them cover later so they can claim they “never promised anything.” All the while telling you it’s on its way. This is not an honest mistake or miscommunication — it’s a pattern of behavior meant to mislead customers and dodge responsibility after the deal is done. If you choose to do business with Car City, assume every promise will be broken, every follow-up will be ignored, and every issue will suddenly become your problem. Get every single detail in writing, read every line twice, and understand that once they have your money, their integrity disappears completely. Bottom line: even if in writing, it doesn’t exist at Car City. Expect promises to vanish the moment they have your money. This dealership talks a good game until the sale is complete. After that, accountability disappears and excuses begin. This dealership operates on misrepresentation, excuses, and denial. If integrity matters to you, do not do business here

Jeff was FANTASTIC! - jeanatucker1983

Jeff was FANTASTIC!!! I didn’t originally like my options, I pointed out what I preferred. He got the numbers for me. I was going to sleep on my decision overnight, but due to him not pressuring me or making me feel like my options were limited, I drove away with the car I wanted. My account manager was also great! I loved the friendliness of everyone there and did I mention, I’M IN LOVE WITH MY CAR. Thanks guys

Used Car Salesmen But OK - 2015 Highlander - gomavicair

Somewhat typical operation, with the 'visits to manager' , 'phone calls to other dealers', final service agreement pitch, etc. but in the end we got pretty good deal. Very happy with the SUV. Salesman Drew H was good to work with.

Devon worked really hard to get me the exact car I - stephen.canty85

Devon worked really hard to get me the exact car I wanted, including answering questions on his day off! Thank you Devon, I will be back to get my daughter a car real soon!

Fantastic Experience - danededecker77

Lujack Hyundai is an excellent place to buy a car. This was the 2nd Hyundai Santa Fe that I’ve bought from them. One was a Certified Pre-Owned and this latest purchase was a brand new Hyundai Santa Fe. I got great deals on both of them. Customer service is top quality.

Engine was smoking two weeks later. - rolandopocasangre

Engine was smoking two weeks later. Took vehicle back and owner told me to be a big boy and adults have to pay for their own car maintenance. Dealer sold me a junk car for triple the price. Buyer beware of this dealership.

Staff is great! - katrinasegoviano94

Staff is great! Very knowledgeable and always understand what you are trying to say. Very detailed in their work and the front desk staff is excellent.

Great experience Derrick was amazing recommend anyone to him - Tiffers014

Noble was a wonderful place for my first experience to buy my Jeep! Derrick did a excellent job on assisting me with my purchase. The finance Tim and manger were both great to work with. I will definitely be telling everyone to come to Noble to work with Derrick and I will definitely be back. Thank you Noble and Derrick for helping me with my purchase! I love my NEW Jeep!

Service lady, Jess, is amazing and is respectful to the - Nathan close

Service lady, Jess, is amazing and is respectful to the customers and the service workers do a good work on the oil changes and other work to the vehicles! Got a good Team back in the service area! Thanks! :)

Had great service from Darius the salesman to having my - Cheryl

Had great service from Darius the salesman to having my car serviced … I’m a Toyota repeat customer, and will definitely remain one.

I recently bought a car from for SML. - Thisguy159

I recently bought a car from for SML. Michael was a big help throughout the whole thing. He was patient and took the time to walk me through everything, took extra time providing me all the details over the phone and email. This was especially helpful since I had to fly in to pick up the car. His candor made me comfortable enough to make the decision to buy the car out of state. When I flew in, the dealer picked me up from the airport, which was nice. The whole process, from getting there to leaving, only took about an hour. That's way quicker than what I've dealt with before, which was usually 4-5 hours. Lynette, who handled the finances, was great too. She got through all the paperwork fast and was friendly to talk to. Overall, my experience with SML was excellent. I just wish they were closer to me so I could go there for my Audi needs.

I had an oil change and tire rotation. - Dx659

I had an oil change and tire rotation. They did an excellent job. Also found something I need to get looked at in the future.

Very good and very helpful loved the experience they - Treymetcalf0

Very good and very helpful loved the experience they where very helpful no hassle at all

SCAM ARTIST. Sold me a truck but never warned me about... - Charles

SCAM ARTIST. Sold me a truck but never warned me about parts of the under carriage being broke and a bad rear axle. He is not part of the BBB for a reason! After 12 months he just has all negative feedback cleared. So happy I have a 345 Hemi I can only drive in town. Even wrote down the wrong VIN # on my paperwork. Happy and friendly guy because he knows he is getting paid. Will never buy a car online again!

If I could give them one star, I would. - 1billywilson1

If I could give them one star, I would. Joe Bisignano was the rudest and worst sales manager I have ever encountered. I questioned him about five bad reviews I saw about his dealership on the Better BUsiness Site, because I was calling long distance. He became angry, raised his voice, beliitled me, told me, he did not need my business and by a car from some other dealer because I did not trust him. He then cut me off while I was talking, told me to look elsewhere and abruptly hung up the phone. I am a retired special education teacher from Virginia who was trying to buy a Chevy SSR. I was sadly disappointed and very frustrated. I can't believe he is allowed to be in management.

Using the computer, was looking for a low mileage Town - jlatajat

Using the computer, was looking for a low mileage Town and Country van and Scott Family Motors had one. Problem, I lived in Minnesota and was nearly 3 hours away, one way. Was it worth the drive? I noticed the two crosses in the SCOTT name and decided to make the call. Made an appointment and was not disappointed. The van was clean, the body had no rust and the price was right and got a warranty too. Tim was very accommodating and made the purchase process easy. Would definitely recommend to family and friends.

The smoothest car buying experience in 45 years - doughtysh

A change in jobs led me to trade in my 2015 Silverado 2500 HD for a more fuel efficient truck. I searched and found one on an Enterprise lot in Kansas. I filled out a little online form indicating my interest in a particular truck. Within 20 minutes Josue Hernandez called me. I drove to the Enterprise lot in Urbandale so they could look at the truck I was trading in. I told Josue and Edin Suljic (finance manager) what I wanted and less than 90 minutes after filling out the online form I signed papers for the new vehicle. Josue secured the truck in Kansas and arranged to have it transported to his dealership. He kept me updated daily and on Thursday just after lunch he called to tell me that my new truck had arrived and was waiting for me. I cleaned out my truck and headed to the dealership. So, four days after clicking on something online for a truck in Kansas, I was driving the new truck. Josue was amazing!

Very straight forward no hassle - Sir Russell

The sales staff was very friendly with no pressure. Enjoyed the time spent there. Had me in and out with knowledgeable staff. Bought used car for my granddaughter

Wife went in for a flat tire they sold her a new tire - Michaelquigley50

Wife went in for a flat tire they sold her a new tire which was not required. We bought this demo from the dealership and obviously there was an issue with the tire and they didn't disclose. Sales Great ! SERVICE RUN!!!!

MOLDY McKEE’S RV - BUYER BEWARE of RV xxxx! - 3angelsprosecutor

MOLDY McKEE’S RV - BUYER BEWARE of RV xxxx! We bought a “NEW” DRV Mobile Suites fifth wheel from McKee RV in Perry, Iowa for $155,000 — and during the first rainstorm after only living in it for 18 days, we found BLACK MOLD, rot, and water damage in the master bedroom slide. (See photos). We planned to use the RV for our family to do ministry across the country. McKee RV refused to take it back or reimburse us, even after we had to live in an Airbnb. Their “solution” was to charge us another $15,583 for a trade of a Riverstone Legacy RV, even though it was priced within $1000 of the DRV! My wife and youngest son have a medical sensitivity to mold, so this unit is unsafe, even if “remediated.” McKee RV hides behind the warranty instead of standing behind their sales. They had the nerve to suggest this happened during our watch by saying, "while in your possession you have now had a water issue." This problem happened during the 1-2 years it sat on their lot. Judge for yourself from the photos. When I noticed a dark water stain in the same area during the walk-thru, the salesman wrote it off as a "coffee stain." Avoid McKee RV — not a trusted dealership!

Jeremy made my transaction as smooth as possible. - aleccrimmins

Jeremy made my transaction as smooth as possible. Answered every question I have. Any issue he had no problem figuring out for me.