31 Kansas Buick Dealers
These guys always bend over backwards to help me out and - Todd
These guys always bend over backwards to help me out and get my vehicle serviced.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Car shopping is one of my least favorite things to do. - J Harding
Car shopping is one of my least favorite things to do. After six long months of searching for a car and a terrible experience with another dealership we found the perfect car thanks to Mike. The car we bought came into the dealership the day we bought it. Contacted Mike for pics and he had them to me asap. Everything was accurate, no surprises. We were in and out in an hour. Shortest time ever spent at a dealership. They went above and beyond to accommodate us. Couldn’t be more pleased with our experience and Mike. Will do business with them anytime we need to update vehicles which thankfully won’t be for awhile since we purchased our gem! Thanks Mike!!
Used Car Assistant Manager
Staton was a scholar and legit gave me the best buying - hoffinedakota
Staton was a scholar and legit gave me the best buying experience. I couldn’t be happier and will be back for the future!!
Fast service- total process only took about 2 hours to - kevinleininger
Fast service- total process only took about 2 hours to buy. Levi was very helpful.
Moved to Hutchinson 3 years ago. - TAZ46MEDIC
Moved to Hutchinson 3 years ago. I have been a customer since then. Always a good experience. my car is well cared for. My service advisor Jody,l is a wonderful gentleman I appreciate him and the mechanics that take such good care of my car
The employees were very friendly and the service was fast - Klkelsey
The employees were very friendly and the service was fast and efficient. I had the oil and 3 different filters changed, the starter and tire tread looked at all in under 45 minutes.
The great staff always have a smile on their face and do - jwiens28
The great staff always have a smile on their face and do great work. have been going their for 2 years and plan to continue.
This trip everyone was SO friendly, helpful & efficient. - lkaloupek
This trip everyone was SO friendly, helpful & efficient. Don’t know any other place that could have been better As an old-timer, I believe Only God is excellent, so I don’t post 5 stars!
Took 3 days before I was able to speak to someone who new - markwhite3045
Took 3 days before I was able to speak to someone who new anything about the car I was interested in (I had to call him) only to find out the car was already sold, yet still on the internet. I will walk before I buy anything at this dealer. I was shopping for a Porsche Carrera.
Don't buy a used car from Dale Willey! - andygillku
Don't buy a used car from Dale Willey! I bought a used car last weekend, and had the expectation when paying almost 10K that there are no active critical problems with the car that were not disclosed. Fit for purpose, basically. It was represented as safe and drivable. I took delivery, and that night found that the car was leaking excess fluid when parked. (I have pictures on my Google map review) The next business day, I took it back to the dealer, and got it diagnosed. The part that connects the passenger-side front wheel to the axel was losing lubricant, and was going to fail shortly. When it fails (in the next few days, I'm told) it could cause several thousand dollars of damage. The fix was quoted as $450 out of pocket in a local repair shop. I asked them to address this, in their repair center, at their expense, given it was a problem before I took possession of the car. Dale Willey refused, despite several reasonable attempts to hold them responsable.
- Steve Cain, sales manager, representing that they did not know, because they do not check the hubs, because they only check for safety issues, and this is not something they would have looked at. However, when talking to the mechanic the next day about the needed repair, they had just replaced the *other side connection* a few days ago, and choose to leave the (slowly leaking) connection alone. So a reasonable conclusion is they do check the hubs, and if one needs to be replaced, it would be common sense to assess and/or replace the other, especially if leaking.
- Steve then fed me a line about how he can not help customers with problems like this, because it would show favoritism, and open him up to a class action lawsuit. After reflecting on this, I politely called BS, and he started yelling at me, stating to the effect of "The answer is No! I will not fix your car!". At this point I promptly left the store.
- I talked to the general manager the next day, and he said that it is unreasonable to expect that the car does not have problems like this, and even if they knew about the issue, it was my responsibility to take the car for an outside assessment first. Which means that they do not stand behind their cars, and when buying there can be many, perhaps known to them, issues that are not disclosed. Caveat Emptor, basically. Fit to drive off the lot, but not fit to drive. Don't buy from them, because they do not consider a wheel seizing up as a safety issue.
In summary, it seems completely unreasonable to need to spend $450 on fixing an issue that was known, or should have been known, by the dealer, and would leave the car undrivable in a handful of weeks. It might be that the sales team did not know what the mechanic did, but in that case you say sorry, and fix it, not yell at your customers. One star, will not be going back, will encourage others to also not use the dealer.
I have contacted Victory about scheduling a day for my - msharp7703
I have contacted Victory about scheduling a day for my car to be towed for repairs and needing a loaner. Keep getting the same response: Someone from our Service Department will contact you ASAP..... NOTHING!!
Took it to a local auto repair shop and they stated it is needing engine work. Car is still under warranty, so I contacted them and they said I would need to take it back to the dealership. Welp, I been doing that since last Friday. Starting to feel like they are avoiding me for the simple fact of not wanting to deal with the extent of what maybe wrong.
I just want my car fixed!
The service/repair department is awful. - RimadonP
The service/repair department is awful. No customer service (service writers keep calling in “sick”). Both our cars have been in the shop for days with no follow up calls as to what the repairs will be or what the delay is. We have had to call to find out the status. One car was not fixed and we had to return it the next day. This whole department is a disappointment since CD bought it from Bozarth.
Alan was our salesperson. He went above and beyond to... - aff1190
Alan was our salesperson. He went above and beyond to make sure we got what we wanted. The overall experience was easy and fantastic. The process was simple and it didnt take an entire day to accomplish. Cant say enough good things about our experience.
No one ever contacted me. I was interested in a Yukon and... - firstname.lastname@example.org
No one ever contacted me. I was interested in a Yukon and or a GMC Acadia they had. They must not of been interested in my 2015GMC Denali
Service - Jessica G.
Our vehicle was there for THREE weeks. We would call to ask about progress and several times we got an answer of 'we don't have any record of your vehicle being here.' Then we would get a call back later in the day to tell us that they were waiting on the mechanic or ordering a part. On Friday, September 29th we called to ask about the status of our vehicle. We again got the response that they had no record of our vehicle being in the shop. We were told Mike would have to call us back. We made plans to get a car dolly and tow our vehicle to another dealer because we had no confidence that our vehicle would ever be fixed. Then about 4:30 that afternoon Mike called back to tell us that our vehicle was fixed and ready to be picked up. We understand that the service department was very busy but there was not an excuse for 'having no record of our vehicle'. We are looking to purchase a new vehicle and we had considered looking at Beckman Motors, but that will no longer be a consideration.
Love this place! - Kansasgirl
I came in to buy a car for my teenager. I wanted a used car and I didn't want to spend too much. Abraham hooked me up and we got the perfect car at the perfect price.
Great service - Carguy
The guy that helped me Hyram godsey was great didnt force a vehicle I didnt want. I got to choose for my self. very happy!
Great service as always - Buick
Our overall experience for both buying our vehicles and service of vehicles for almost 30 years has been 5 star. Highly recommend the entire staff.
My car is a Braun handicap accessible vehicle that I took... - stacysky32
My car is a Braun handicap accessible vehicle that I took for service at Jay Hatfield Mobility. My experience was horrible there! Had my car for 4 days, looked at it 1 day and stated “we don’t know what’s wrong with it, come get it”. Even though they did find a drain on the battery. Picked it up, brought it home and the next day battery was dead again. Syd was rude in the service dept and he was very unprofessional and absolutely no interest in fixing my issue! Since then it was towed to United Access were they are more than willing to keep
It until it’s fixed!!
Horrible sales practices - David B.
Contacted this dealership for obvious reasons but mostly because I have bad credit. Ricky got in touch with me. Every time he said he was working on something for me he wouldn’t get back to me until a week or more later. I’ve worked in car sales and I know they are slammed with customers at times but not so much that they can’t get back with a customer. He finally told me out of the blue that he was working on something for me. I live an hour and a half away so I told him that I wanted to get most of the deal done before I make the drive and I want to know what vehicle he is working on. He didn’t answer my question and I haven’t heard from him at all. Stay clear of this dealership.
Happy in our new Buick - BUICK#1
Had a very good car buying experience the sales person Jeff Gomez extremely knowledgeable when it comes to car buying western motors is a great place
Holm Automotive Center Inc
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