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It is my pleasure to work with Chuck Loader. He... - Karen Carroll
It is my pleasure to work with Chuck Loader. He understands my busy schedule and makes it possible for me to keep my truck in great condition.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
What a great friendly staff to work with on any new or... - sat4kc
What a great friendly staff to work with on any new or used vehicle! It was a wonderful buying experience through the whole truck purchasing process.
General Sales Manager
Nice and straight to the point. They did not clean out my... - Ryanpurkey51
Nice and straight to the point. They did not clean out my truck bed on the vehicle I purchased which was caked with dust and had an old screw driver inside.
Super polite staff who went over my vehicles service... - BILLDONEGAN
Super polite staff who went over my vehicles service status carefully explaining my Acadia's service needs and their corresponding costs in terms I could understand. The service was performed in the time frame I was told and their were no surprises when I got my bill.
This was the easiest auto purchase I've made. Sales staff... - Mtryon2204
This was the easiest auto purchase I've made. Sales staff was more than helpful & super quick with the paperwork. You can't beat small town business!
Cory Potter is second to none. The ultimate customer... - Kelly.Comer
Cory Potter is second to none. The ultimate customer service person. My service was done on time and the vehicle was returned to me cleaner than when I dropped it off.
Conklin Cars was great to work with! They had the... - Stephanie
Conklin Cars was great to work with! They had the vehicle I wanted and Doug Eggers, my salesman, asked where they needed to be price wise to make it happen. I gave them my price and Doug went to bat for me and made it happen. I couldn't be more excited about the vehicle I got for the price I paid 😊
Sales staff is knowledgeable and not pushy. Everything is... - jbdienst
Sales staff is knowledgeable and not pushy. Everything is explained well and you are allowed to make a no pressure decision, based on accurate information. They go above and beyond to earn your business, and their commercials don't insult your intelligence like so many other car dealer ads.
Had a appointment at 3 o’clock for service.was called at... - Khill122292
Had a appointment at 3 o’clock for service.was called at 4:15 and it was ready to go. Superior service. Thank you Midway!
I recently purchased a used Infinity QX60 and Renee and... - SBaker
I recently purchased a used Infinity QX60 and Renee and Stoney were, hands down, incredible. They went above and beyond to make sure we were satisfied with our purchase! Out of all my car purchases, this has been by far, the best one!
Great service - Carguy
The guy that helped me Hyram godsey was great didnt force a vehicle I didnt want. I got to choose for my self. very happy!
Absolutely the worst service I have ever received. Three... - Jill0134
Absolutely the worst service I have ever received. Three weeks to repair an oil leak...twice. No vehicle if comparable value offered. Holiday ruined. Refused to work overtime to make it right. Wouldn’t take my little red wagon to Hatchett for service.
My car is a Braun handicap accessible vehicle that I took... - stacysky32
My car is a Braun handicap accessible vehicle that I took for service at Jay Hatfield Mobility. My experience was horrible there! Had my car for 4 days, looked at it 1 day and stated “we don’t know what’s wrong with it, come get it”. Even though they did find a drain on the battery. Picked it up, brought it home and the next day battery was dead again. Syd was rude in the service dept and he was very unprofessional and absolutely no interest in fixing my issue! Since then it was towed to United Access were they are more than willing to keep
It until it’s fixed!!
Horrible sales practices - David B.
Contacted this dealership for obvious reasons but mostly because I have bad credit. Ricky got in touch with me. Every time he said he was working on something for me he wouldn’t get back to me until a week or more later. I’ve worked in car sales and I know they are slammed with customers at times but not so much that they can’t get back with a customer. He finally told me out of the blue that he was working on something for me. I live an hour and a half away so I told him that I wanted to get most of the deal done before I make the drive and I want to know what vehicle he is working on. He didn’t answer my question and I haven’t heard from him at all. Stay clear of this dealership.
Bought a pretty 2013 chevy equinox with 80,000 miles on... - JamieB
Bought a pretty 2013 chevy equinox with 80,000 miles on it in December 2019. By end of January engine light on, needed over 1,000 in repairs. We bought the warranty as the finance guy basically pleaded to us not to get the car without the warranty, shouldve known then. Told a "solid vehicle" paid a premium price, 15,000. Has been back to ole Willy several times for more costly repairs totalling near what we paid..today, January 13, 2020..another hit and not covered, 1800.oo bucks for a catalytic converter. Back on the 2nd repair made within months of buying, asked to speak to the manager, tried to ask for a little compromise on this vehicle..he said, and I quote, " I dont have to do anything for you." So, buyer beware. Selling off wholesale cars and urging you to buy a warranty so they can make 10,000 off ya more..stay away!!
Service - Jessica G.
Our vehicle was there for THREE weeks. We would call to ask about progress and several times we got an answer of 'we don't have any record of your vehicle being here.' Then we would get a call back later in the day to tell us that they were waiting on the mechanic or ordering a part. On Friday, September 29th we called to ask about the status of our vehicle. We again got the response that they had no record of our vehicle being in the shop. We were told Mike would have to call us back. We made plans to get a car dolly and tow our vehicle to another dealer because we had no confidence that our vehicle would ever be fixed. Then about 4:30 that afternoon Mike called back to tell us that our vehicle was fixed and ready to be picked up. We understand that the service department was very busy but there was not an excuse for 'having no record of our vehicle'. We are looking to purchase a new vehicle and we had considered looking at Beckman Motors, but that will no longer be a consideration.
Great service as always - Buick
Our overall experience for both buying our vehicles and service of vehicles for almost 30 years has been 5 star. Highly recommend the entire staff.
I purchased a 2012 Chevy Malibu (37,126 miles) from LANG... - howcantheysleep
I purchased a 2012 Chevy Malibu (37,126 miles) from LANG CHEVROLET in PAOLA KS.
I told them (my mistake) that I had $4000.00 to put “down” on the purchase. At the “signing” of the contract we discussed GAP insurance. I had agreed on the $700.00 price of that. When the contract was placed in front of me there was a $2,265.00 service contract in addition to the GAP insurance. TOTAL: $2,965.00. I immediately asked about that since NOTHING had been discussed to me prior to me seeing this on the contract (is that sneaky tactic even legal?). FIRST CLUE of their kind of SERVICE! I was told by “Judy” (woman writing my contract) that this was a “bumper to bumper warranty and it is very important to get when you are buying a car that the “Factory Warranty” was out on”. I looked at my friend and asked if it was something they thought I needed. It seemed to be harshly added to a contract without any information. Miss “J” then turned around and showed me a bill of HERS from LANG CHEVROLET on her 2013 Chevy Cruze. She had the same warranty and it paid $800.00 to fix her car. The date was not recent and even then I thought “why would her car need such an expensive ‘fix’ that new and she works for the dealer?” Yet, at that moment I thought I would not have that kind of money so maybe this is necessary. I asked what all it covered. I got the “Bumper to Bumper” answer again. Before leaving with my new purchase I mentioned that the inside of the car was very very dirty and I wanted to leave it to be cleaned. I was given an “WE OWE YOU” coupon of sorts that states they are to DETAIL my car, Replace a piece of TRIM around my seat belt harness, and a free oil change. (The car was a CERTIFIED PRE-OWNED car so they were to do that kind of maintenance). I took my car back in 3 days to have it detailed. They had the car for 3 hours. When I pulled up it looked a little cleaner(washed?) although there were still bugs on the windshield, but the interior still had a spill across the dash and between the seats the shifter was still sticky. NOTHING had been done. SECOND CLUE of the SERVICE!! My friend was with me again and was furious. I talked him down and kindly left with my car asking about my “trim”, I was promised it was on order. After getting home and checking my mail I had my “Service Contract” in the mail. 15 pages of what it did not cover. I also noticed I had 60 days to cancel the contract. I called to cancel. Explaining why I did not want it, even stating at the time that it felt weird to me that no one discussed it with me prior to having it on the contract. She said, “I only put down what I am told to put down by the sales team” I was assured again that it was needed by the sales manager Joe and by Judy that it was a bumper to bumper and if I wanted a brochure of what it DID cover she could mail me one. Really? You have one and NEVER ONCE did I see it before you put it on my contract? THIRD CLUE of the service!! I asked her to please send it. I received the brochure in the mail 2 days later. It did state that I had what was called a WRAP insurance and it covered a great deal. I felt better. Still trying to be positive. 3 days later (driving) on the way to work at 4 a.m. (45 degrees) after turning on my rear defrost my back window blew up! Glass hit me on the back of the head. I was very frightened. This was Oct. 18, 2013. I called LANG CHEVROLET at 8 a.m. and they gave me to the Service dept. and he said he could fix my window for $350 dollars. I said I have a service contract and he said this would not be covered. I asked “why not, it happened when I turned on my rear defrost, I think it might be in my the heater??” He said it was in insurance thing and could not help me other than fixing my car for $350.00. I later called and talked to the OWNER MR LANG and he said he wasn’t going to fix the window because it was a “IMACT BREAK” and when I asked what that was he said “you wrecked your car”. I told him I did not have a wreck, then he said “then something hit your windshield with something”. This AFTER I had asked the service department to look at my car to see WHY it happened. I hung up called back and asked to cancel the warranty and get my $2,265.00 back. I was told that they applied that to my LOAN and I could not get it back. I was then sent to talk to MR LANG and he yelled at me asking if I “what do you want?? Me to pay for you WINDOW??” and I said I wanted him to look at my car to see why it happened. He snottly said to “bring it in then”. I hung up and decided to call back and have my money refunded for the warranty. They again refused. I demanded to have it canceled!! I got a letter today FROM VEHICLE ONE stating it was cancelled on Oct. 21. I have not received payment and looking at my note it is still there. I am paying interest on this warranty when I GAVE THEM $4000.00 ON THE DAY I bought that car. The sales man was nice when he was lying to me though. I actually told him several times how nice he was. THEY STILL HAVE MY MONEY!! I HAVE NO SERVICE CONTRACT.
I am looking into the legal aspects of how to get them to be fair but I did sign that stupid thing even when I felt like I NEEDED a SHOWER Afterwards. I have my friend who can state that the "service contract" was on the contract before it was discussed with me but they have 'all of them" and they are so good at lying. I will still try, but mostly felt I needed to help anyone else from making a mistake and believing in the "kindness" they seem to give.
SLEAZY CREW all the way around. I have so much more. To say. NO TRIM piece was ever ordered. I could go on and on and on…
If you read this and would like to get more information, please respond to this post! I am being FULLY HONEST here. I am writing other posts elsewhere. I hope this helps someone else!!!!
Love this place! - Kansasgirl
I came in to buy a car for my teenager. I wanted a used car and I didn't want to spend too much. Abraham hooked me up and we got the perfect car at the perfect price.
Happy in our new Buick - BUICK#1
Had a very good car buying experience the sales person Jeff Gomez extremely knowledgeable when it comes to car buying western motors is a great place
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