Kansas Buick Service Centers

I have purchased 4 new vehicles from Holm's and always... - wcarolclark

I have purchased 4 new vehicles from Holm's and always had them serviced there. Staff is always friendly and professional. Chuck Loader was especially helpful yesterday., as I had an oil change, tire rotation, etc. To prepare for a multi-state road trip.😊. Thank you.

It was a pleasant experience going to the service... - OJAustin

It was a pleasant experience going to the service department for a change. They were knowledgeable and friendly. Will definitely bring the car back for more service when it’s needed.

Allison Leach has been FANTASTIC to work with. We have an... - CJSTEPH7

Allison Leach has been FANTASTIC to work with. We have an ongoing issue with our Acadia and she gone above and beyond what we have ever experienced with a car dealership. She has kept us informed, given us a courtesy car, etc. etc. Our ongoing issue has been frustrating as it has dragged on for over a year(anti-theft locks up our vehicle and leaves us stranded). Allison has been the only positive thing in this ordeal. We can’t imagine going through this with anyone else. Great job Allison and we thank you for all you have done for us!

Pressure Free!! - tracef02

We worked with Brandon Rush and he was amazing!! He was not pushy nor did he pressure us into anything. That was a huge relief. Brandon was so helpful and knowledgeable, it made our experience in buying a car, very refreshing. Brandon is a true asset to Donovan. Thank you so much for working with us. Matt & Tracy Mahon

Fast, friendly, and efficient! Tyler and Jake did an... - Trekrider_3

Fast, friendly, and efficient! Tyler and Jake did an excellent job giving updates and completion times. Estimate matched the work performed. Will be back for future service work!

I'm always treated with respect! Their service department... - Darlene

I'm always treated with respect! Their service department is clean and well lighted. They didn't know I was bringing my car in but it didn't matter. They still put on another new tire and switched them to the front. Thank you!

Don and the entire staff in the service department go... - shanewedwards

Don and the entire staff in the service department go above and beyond to make sure that each customer is 100% satisfied. They do an incredible job!

Great service, friendly helpful & went beyond my... - kchayou812

Great service, friendly helpful & went beyond my expectations changing the batteries in my key less remote! Friendly transportation to stores agile waiting for car to be serviced!

BMW has the worst service department we have ever... - JReichenberger

BMW has the worst service department we have ever experienced. We took our SUV BMW in for yearly service and it came back three days later in WORSE shape that when we brought it in! We have purchased three BMWs in the last 10 years but we will not be doing this again. When I went to pick it up, they had gashed in the back of the car with some type of tool. And then we discovered, after we got home (one hour away, that they hadn't even changed the oil!! Never again...

Service - Jessica G.

Our vehicle was there for THREE weeks. We would call to ask about progress and several times we got an answer of 'we don't have any record of your vehicle being here.' Then we would get a call back later in the day to tell us that they were waiting on the mechanic or ordering a part. On Friday, September 29th we called to ask about the status of our vehicle. We again got the response that they had no record of our vehicle being in the shop. We were told Mike would have to call us back. We made plans to get a car dolly and tow our vehicle to another dealer because we had no confidence that our vehicle would ever be fixed. Then about 4:30 that afternoon Mike called back to tell us that our vehicle was fixed and ready to be picked up. We understand that the service department was very busy but there was not an excuse for 'having no record of our vehicle'. We are looking to purchase a new vehicle and we had considered looking at Beckman Motors, but that will no longer be a consideration.

Great deal followed by great service dept. Everyone is... - shaunkelliordonez

Great deal followed by great service dept. Everyone is always friendly and polite. They answered all my questions and went above and beyond to insure I was happy.

Great service - Carguy

The guy that helped me Hyram godsey was great didnt force a vehicle I didnt want. I got to choose for my self. very happy!

Felt cheated and disrespected - brookside

Took my 93 Suburban in to repair front seat - it was leaning further and further back - would not stay in up-right position. Was given an estimate and a brief explanation of work to be done - basically they'd have to take the seat apart to get at the problem. Got a call a day or so later. The tech found a new problem - seat frame had two breaks in it, but they did not have the capability to weld/repair it. I picked up the seat, took it to an outside shop. the outside shop welded the seat frame AND fixed the seat back so that it would remain stable in the up-right position. At that point, all the tech needed to do was to re-install the seat. The critical piece here is that the Dealer's shop did not make the repair for which I brought the truck in. They did replace two seat components (the risers - the 'stands' that support the seat off the floor of the truck). When I picked the truck up - I was billed for the original amount estimated - even though they did not make the repair for which I brought the truck in to them. The two risers they replaced - may or may not have needed to be replaced - they were not shown to me. The two parts had an up-charge of $76.00 apiece (making them $200.00 each). I found same parts on line, new, for $126.00. I had multiple fone calls with customer rep, several emails with customer rep, left voice mail for service manager (no return call), multiple emails later with both customer rep and service manager, and even started copying the general manager (who never responded). They disregarded my questions and concerns, and for the most part simply repeated that they had given me a quote and I had approved the quote and work. I asked for some reimbursement - to no avail. The irony here: for refusing to work with me (they never asked me what they could do to make it right/better) they gained approximately $700.00 (roughly the amount I asked for in reimbursement). But they've lost any hope of me buying my next truck (or two) from them - what's the profit margin on a new, or even a used truck sale for them? Probably more than $700.00. My wife is wanting a new/newer car in the next year. I wanted to go with a Chevy. That may happen, but not at our hometown Chevy dealer. Hmmmmm . . . what would the profit margin be on a new/newer Chevy for my wife? More than $700.00? And, I've shared my experience with other trades guys with whom I work. Yeah, they all drive trucks. They may or may not look at this dealer, but if they don't - those lost sales are probably worth more than $700.00. If you treat people right, act honorably - they will come back. If you don't - you'll lose them forever.

I have used Hatchett service exclusively for many years.... - timothy.kaul

I have used Hatchett service exclusively for many years. Though we don’t have the most expensive cars we are still treated like family when we’re there. Eric and his team are knowledgeable and are able to explain things to a very mechanically uninclined customer.

Not only did the brakes pads they replaced and the strut... - meverson

Not only did the brakes pads they replaced and the strut they fixed start making noises after only a few months, when I got the car back both times something else had been broken on my car and oil and dirty rags were left on the carpet. They owe me a blinker switch!

My car is a Braun handicap accessible vehicle that I took... - stacysky32

My car is a Braun handicap accessible vehicle that I took for service at Jay Hatfield Mobility. My experience was horrible there! Had my car for 4 days, looked at it 1 day and stated “we don’t know what’s wrong with it, come get it”. Even though they did find a drain on the battery. Picked it up, brought it home and the next day battery was dead again. Syd was rude in the service dept and he was very unprofessional and absolutely no interest in fixing my issue! Since then it was towed to United Access were they are more than willing to keep It until it’s fixed!!

Customer Satisfaction - Bphi66

From the owner through the service staff, we always receive quality service. We are pleased with the customer service attitude and their willingness to meet our needs, whether it is an oil change or a major repair. Tony, David and Don are a pleasure to deal with.

Loose battery terminal caused alternator to malfunction. ... - limpalong

Loose battery terminal caused alternator to malfunction. When the service person hooked up the gauges, he pegged the speedometer and it broke. Service Manager said that was a weak spot on the Silverados and I would need to purchase an entire new dash cluster. Quoted $530 to repair what their service department broke. When I could get no satisfaction from the Service Department, I visited with both the Sales Manager and the Owner. The Owner told me I had not purchased the vehicle from his dealership, so he was not interested in assisting with the required repairs. I took the truck to another dealership and paid the $500 to have Lang's error corrected. I run 30,000 to 40,000 miles/year in my Silverados. On the road, I don't know one locally owned repair shop from another. So, I always have all service... including oil changes... done by the Chevrolet dealer in the area I'm in. Working with Chevrolet service departments over a 5-state area, Lang's is the ONLY dealership that has displayed a complete lack of interest in customer satisfaction.