I’ve bought my last two vehicles from Don Hattan in Derby - laciguthery
I’ve bought my last two vehicles from Don Hattan in Derby and cannot fathom the utter disregard for the latest car that they sold me, which is once again at their service department. The service department has had my car longer than I have owned it.
And although under complete warranty, still can’t seem to fix it or supply me with an adequate rental when they have it for months on end. It is has been towed once again to the Derby location and there is no rental available.
They claimed to fix it a second time after the first time did not work and when it was still having the same problems, I brought it back in and they said they couldn’t find anything wrong with it. Now it won’t even start. The service manager Steve even said it prob needs to go to a Chrysler specialist because they can’t figure it out. I have been told that I should go ahead and trade it in but the sales department who is 10 feet away from service department is not comfortable doing that because of the shape that it’s in due to Don Hattan service department not properly fixing it.
I have all receipts of all previous service and lack of communication with the service department. I had my Jeep for probably two or three months before everything went wrong on it after they claimed to have the 51 or 52 point inspection on it. Now no one will help me out with anything at all and I do not know what to do. I have 13 year-old triplets to tow around and not a vehicle. They are the ones who sold me this piece of crap and they are not willing to do anything about it.
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