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Not pushy and the finance guy was very quick And... - mmartello22
Not pushy and the finance guy was very quick And efficient. That is what I was looking for
Top Reviewed Specialists At This Dealership
New Car Sales Consultant
Place is well keep up organized and the people there are... - daveedm1983
Place is well keep up organized and the people there are very helpful and friendly definitely recommend
Quick responses, Found a truck for me very quickly when... - jeremym96
Quick responses, Found a truck for me very quickly when there was no inventory for miles.
Senior Sales Consultant
I purchased a used vehicle from Peyton Ezernack. The... - ezje50
I purchased a used vehicle from Peyton Ezernack. The experience was great. No pressure and she answered all my questions. I will buy at Marketplace again.
Kathryn was fantastic. Probably the easiest car buying... - christopherhdoyle13
Kathryn was fantastic. Probably the easiest car buying experience I’ve ever had.5 stars
I went for an Oil Change , Great and Quick Service ,... - Kimvette
I went for an Oil Change , Great and Quick Service , Very Nice People , Very Satisfied .
Justin is amazing! He definitely is pro customer and I... - Dianna
Justin is amazing! He definitely is pro customer and I didn’t feel like I was being swindled. Recommend 100%! I was checked on several times.
I had work done at the service department. First of all,... - Sar01ver
I had work done at the service department. First of all, Collins was outstanding. He was very personable, knowledgeable, and organized. He looked me in the eye when speaking to me which I respect. I am so pleased.
On 11/3/2021, I went to Legacy GMC in Slidell with a... - cencardes07
On 11/3/2021, I went to Legacy GMC in Slidell with a pre-approval through my bank wanting to purchase a 2021 GMC AT4. I met and spoke with Bruce the sales person who I explained I’ve been wanting to buy an AT4 for the last year but they were unavailable and really wanted to purchase one from Legacy because I really enjoy the customer service I receive from Mitch in the service department. I also, explained to Mr. Bruce, I would be trading in my 2019 GMC SLT with 52k miles. I brought with me a letter from Ross Downing offering me $45,750 for my trade. Which was sight unseen. My truck is in mint condition. (Pictured). After test driving the AT4 with Bruce’s assistance. We sat down to work the numbers and Legacy offered me $41,000 which I knew I was not going to get $45k but I had the truck appraised the day before at Dodge in Slidell and they offered $42,500 and again had the truck appraised at Chevrolet who also offered $42,500.
I explained to Bruce this was the 3rd time in the last 6 years I’ve been to Legacy and had issues with getting fair market value for my trade-in then left and purchased other vehicles with no hassle while getting fair market value for my trade including my 2019 GMC Sierra SLT. I asked if they would give me $42,500 which is fair. Bruce stated, let me go talk to our manager Damin. Once Bruce returned he said, “We are all in at 41k”.
I left and thought about it and decided I would just take the 41k instead of driving to Hammond or the West Bank. So, I called my bank for an exact payoff on my truck then texted Bruce the payoff number. I immediately called Bruce who had an attitude from the beginning and I said go ahead and do the paperwork that I will accept the 41k on the truck. Bruce replies, “I need a buyer’s agreement to be brought to your bank (which is in Baton Rouge and it’s 4:45pm) and a check from your bank for the truck. It’s late in the day so, I don’t think you will have time to go today. You will need to go first thing in the morning. Oh and we don’t hold vehicles while this is being done so, if someone comes to buy it we will sell it”. I was confused as this has never been the process when purchasing a vehicle to have to bring paperwork to the bank for signatures but I don’t know what their process is and the fact while this is being done we will sell the truck if possible (WoW). I have aftermarket rims and tires on my truck. I still have the original rims and tires with less than 100 miles on them. I told Bruce I would be putting my factory rims and tires back on at which time, he said I will need to check with Damin the manager if it would affect the trade in value. At this point, I’m over Bruce’s unprofessionalism and asked who the head supervisor there was and he said Damin, I’ll have him give you a call to which i agreed. I have never been treated so badly while trying to buy a NEW vehicle. The manager Damin calls me with an attitude also telling me they would have to take $1000 off the trade in value, if I removed the wheels and tires. I asked for the proper spelling of his name at which time, he became even ruder. Damin proceeds to tell me I’m the one being getting worked up because they don’t want to give $42,500 for my trade. I told him I called to accept the 41K and he and Bruce are making this an issue. I have never in my life been to a place of business who displayed the amount of unprofessionalism and lack of customer service while attempting to spend a lot of money. I have had better customer service at fast food restaurants. I will never attempt to buy anything from this place again nor will I be bring my vehicle to be serviced there anymore.
They are so wonderful!!!! - Ezybrz24
The sales person and dealership as a whole really try their best and really work with the customer and for the customer. They are the best!!!
Purchased a used 2010 Camaro 59,000 miles on 9/7/19... - Adam herbert
Purchased a used 2010 Camaro 59,000 miles on 9/7/19 worked with sandy it was a as is vehicle asked was the car serviced and claimed was in excellent shape.I asked if there is a issue would they handle it lies when home the next morning changed plugs were faulty pvc plugged and oil was black. Few days later engine light came on code p0008 came on when to a mechanic and checked the light,this vehicle has serious problems called the dealership they said they new nothing of this problems be warned stay away from bohn dealership
Salesman and dealership made concessions to assure I was... - jpvlhamilton
Salesman and dealership made concessions to assure I was satisfied with my new vehicle. I am very pleased with my 2021 Essence Envision.
We always receive excellent customer service from the... - Franklin
We always receive excellent customer service from the sales department and the service department. We always buy from Alford Motors.
So, I bought a used GMC Denali from these people. It had... - fjmjr1957
So, I bought a used GMC Denali from these people. It had issues and they allowed me to pay for the repairs. They made a claim on the warranty, that I paid for. I would say it was a fraudulent claim if you ask me. The truck was broken, when I bought it, because they put it out on the lot Broken. I don't even know if they put fresh oil in it before they put it out there. Then they held my truck hostage for almost 3 weeks, till I finally sent message that I wanted to speak to the Owner, which they refused to let me do. They Lied through their teeth. Salesman, The guy who plays number games with you. The sales manager, and the Service dept sucked. I asked the salesman did they fix the broken windshield, and he replied yes there is a fresh one on there. NOT, same broken winshield. He lied, straight to me, they are teaching him well. Navigation does not work properly. I could go on, but to their face I really want to say this to them. Bill Hood is a coward.... Be very wary of these Liars and thieves if you shop there. My name is Fred Muller, and thats my warm and fuzzy story about these xxxxxx.
Everything went smooth. NO BS or high pressure to move... - eric miller
Everything went smooth. NO BS or high pressure to move me into a more expensive vehicle. I knew what I was looking for. I discussed it with the salesperson and he got me the exact make/model I was looking for. I will certainly refer friends and family.
You gotta read this one!I had to wait a few days for a... - Women Aren’t Gullible
You gotta read this one!I had to wait a few days for a repair appointment for my AC which was not cooling. I was asked to leave the car overnight, because they didn’t get to it. That’s not what I was told but I got it. A courteous young lady employee gave me a ride home. On the afternoon of the second day, I called my service writer, Jay. He told me that the AC compressor had a leak and needed to be replaced. He said it would cost $1,200. I asked how much was the bill so far. He said nothing. He said they don’t collect until the work is done. I said OK, I want to pick up my car today. He then says there’s a $150 checkout fee. I asked for what. He says for the diagnostics. I paid and left. The next day I brought my car to ROCK TIRE & AUTO REPAIR. The owner had my car for less than 5 MINUTES. He called me outside and asked me to sit in my car. He then turned up the AC full blast and brought it down to 36 degrees. It turns out the button on the dashboard for fresh air had been bumped bringing only outside air into the cabin. The expert mechanic didn’t catch this. THERE WAS NO LEAK, YET THESE T_-GS WERE GOING TO CHARGE THIS FEMALE SENIOR CITIZEN $1200!!! I don’t care how new your car is…never take it to this dealer unless you have time and money to throw down the drain. Let’s see what happens when I try to recover my $150 for their bald-faced lie.
Good salesman, terrible service dept. - Brian
We bought a 2015 Yukon from this dealership. The salesman, Brennan, was great! Once we had the vehicle started noticing several issues. Heated seats not working properly so they fixed that. Took in several times for vibration. First time they told us they realigned it and checked tire balance. No change. Second time they told us they balanced again but this time we had a bent rim they couldn't fix. We bought vehicle like this, we did not damage it. They would not replace the rim, we had to buy another one. We even had the wheel and tire protection. Not covered because it still holds air. Then we wanted the brakes checked because vibration when braking. Everybody knows the first thing you check is the rotors. They told us we needed new brakes which we got because we were leaving to go to the mountains. No change, still vibrating. Took it back. "Oh, must be the rotors!" Duh, you should have checked them already! Scheduled an appointment to get rotors turned and wheel fixed. End of day comes and we heard nothing. Called and they said they haven't gotten to it yet because they were still busy from previous week. Why did we make an appointment then? They were no help! Friendly but no help at all! Then they couldn't even find a rim like ours. Turned out whoever owned before us put Cadillac 22's on it. Morgan GMC said they can get for $575. We found on Amazon for $375. Then we had to take it somewhere else to get put on! First and possibly last vehicle I buy from them. Oh, now we have a recall on the steering.... not looking forward to TRY getting that done!
They didn’t even get back to me must not want to sale to... - Dbrasseaux
They didn’t even get back to me must not want to sale to people
Service - Dmullican
Always quick, clean, and courteous. Greated by Service Manager and Owner is always a good experience . Have purchased and serviced many vehicles from CBG and have always been treated respectfully and pleasant.
Parts department - Jerry1212
I called the parts department to see if they had the part I needed. They showed that they had one in stock online. The man that answered said right away that he didn't have it. I asked where it went, he said, in an extremely rude tone, "don't know". I said "ok, thanks anyway". I didn't even get a chance to say "bye" before I heard "click". He was rude from the as soon as he picked up the phone. Kind of like he didn't want to be bothered with customers.
Extremely horrible sales practice and very deceptive... - michaelduggy
Extremely horrible sales practice and very deceptive behavior. I purchased airline tickets for my wife and myself to fly in and purchase the vehicle. I communicated with the dealer and the salesman up until the day before I was to fly out. They told me the deal was off someone local came in and they are going to sell it them.
Fantastic dealership! I have purchased 4 new vehicles and... - idcowan66
Fantastic dealership! I have purchased 4 new vehicles and one used vehicle from Courtsey in the past 10 years. Salesman Angelo Frazier is top notch! I would highly recommend anyone wanting to purchase a vehicle to contact Angelo. He is honest, professional and informed and he does not employ the high pressure sales tactic. The service department is fantastic as well. I've never had an issue with any kind of service or repair work not done correctly or on time! Darryl Williams makes sure that all the details are taken care of so I don't have to give it a second thought. The dealership physical plant is new, clean and the people are very friendly. They tend to have a large inventory and if they do not have exactly what you are looking for, they are willing to find it for you.
I recently purchased a vehicle from Hank's. During... - rodowd
I recently purchased a vehicle from Hank's. During the closing of the vehicle, there was a fee of $299. (I believe that it was some form of dealer service fee) I was told during that time that I would receive some form of coupon book that would warranty the tires, include some discounted towing options, etc. I sent two e-mails to my sales representative (Luke Fremin) and received no response. I finally called him to inquire about the coupon book and he said that he would check on this and get back to me. I also mentioned that I had sent two previous e-mails and the response that I received was that they must have gotten caught up in spam. I have purchased numerous vehicles and this $299 fee and the lack of receiving any coupon book and the lack of follow-up by the sales representative after the sale was completed, is absolutely horrible customer service. My recommendation would be to refund my $299 for the fraudulent fee!!! I will be filing a complaint with the better business bureau today and will also post negative reviews wherever I can to make people aware of the bad experience that I had with Hank's.
Terry was very helpful, he worked with us and was very... - Cantercurtis
Terry was very helpful, he worked with us and was very patient when we were looking for the right car for us. I will recommend family and friends to go visit with him.
Incredible Service! - Minkerdoo
I visit Courtesy GMC for all aspects of my truck, knowing the job will be done right the first time. I have also had repair work done at this facility, and I was pleased at the cost of the work done, as well as the speed with which it was completed. The service manager, Jim, and the entire staff make you feel right at home, every time you visit. I highly recommend them for any and all services needed for your vehicle.
Buyer Beware - D
BEWARE: I purchased a Vehicle from them paid cash for a brand new 2015 vehicle it has been over 18 day's since having the vehicle and none of the items I was promised did I receive. Full tank of gas, Car detailing and cleaning , I did not receive my owners manual Book cover was not in my vehicle, My second set of Keys The sales person didn't give to me, and then part of my deal was to have a spoiler put on the back of my car and they are now trying to put a after market spoiler on my brand new 2015 Camaro. A incorrect License plate holder that does not fit my car, There response was they could drill holes in the front of my car and retro fit it ?? The sales person was attentive until i gave them the Cashier check paying for the vehicle in full. but once I left there with my brand new dirty and muddy vehicle. the contact had stopped I then called the sales manager with my issues and then was told what do you want me to do about it. I have then called the Main Chevrolet office who wants to bounce me back to a enraged dealership that has emailed me being very rude to me. I will probably be forced to seek legal action against this dealership . I do not recommend anyone buy from these people the are the most arrogant , flighty people that talk to you like a dog. I would not trust them 5 seconds in my vehicle or to do anything to it with the attitude emails I have from the Sales manager
A Great Dealership - douglascollins755
The sales rep Nathan Redwine, was very friendly, we felt comfortable dealing with him. They are a dealership you can trust to do what they say.
Awesome - TerriA
Lashonda Brown Madise at Courtesy GMC was amazing!! She made sure I got the best deal. Please go and see her if you are looking for a great deal!
Unethical business practice. Save your hard earned money. - Ron2018
I purchased a used truck from this dealership and oh boy that was a huge mistake. They promise a world before the vehicle is sold and after that they won’t even recognize you. I am a business owner myself, but I wouldn’t flat out cheat anyone to make some bucks. That’s exactly what these folks did to me. Was promised some accessories in few week of the delivery of the vehicle but never heard a words from the great sales person, who was your best friend when you were a potential customer. I paid $3000 over the market value for the vehicle I bought in hopes of better service, but I couldn’t be more wrong. I should have done more research. My suggestion to any potential buyer is to stay away from this dealership. Absolutely worst experience.
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