Super service with Solet!! - Jenny LeBoeuf
Bought my 8th vehicle with Terrebonne Ford and this was the best experience to date thanks to the great service of James Solet!! He was nice, helpful, and very accommodating.
Top Reviewed Specialists At This Dealership
Great Service - J&RBardwell
Great service! Easy to work with. Made sure we got what we wanted. Mr Jack Meeker was awesome, easy to work with around our schedule and very knowledgeable.
Certified Sales Professional
Certified Sales Professional/Delivery Coordinator
Wonderful experience! - Olivia0819
Wonderful experience! Chan & TK are the best! They found our vehicles we wanted fast. No pressure to buy. TK brought up other options with financing others hadn’t! Very good service!!!
Service Department - Abbyaiden
He gives great customer service and treats your vechile like this own. He does his best to accommodate your needs to get you in and out in a timely matter. We need more people like him around!!
The worst - Kimber@2319
Did a trade in and purchased a 2018 f150. On the way home had transmission problems. called my salesman right away and told him about the problem. Asked to return the truck and take my old truck back and have been lied to on multiple occasions about the deal being completely put threw when I have been told from multiple people that it can’t be titled that quick to where the deal couldn’t be reversed. I haven’t had the truck 24 hours and they will not take care of the problem. They take the truck in service and then I get told I need to drive the truck 2000 miles for the transmission to learn how I drive. xxxxxxxx xxxxxxxx This is the worst service I have ever had from any for dealer. Only giving one star because I had to select something
2015 250 - Rosco
No pressure, no hassle, and no fuss. I was a cash sale and it did not affect the deal. Some other dealers had issue with that. Great job to Cory and Eric.
Easiest purchases (2) I've made - Clint Conrad
Both times I bought from Jason were the easiest purchases I've made. Talked to him, he got a feel for what I needed and had the perfect vehicle ready for me to look at both times. Both times I was there for only an hour maybe less. Doesn't get any better than that.
GREAT Experince - Lachoupic
Chris, salesman, was very courteous and polite. He cane back with a deal I felt very comfortable with and he made the sale in one try. Everyone I dealt with, Dawn and Chris, are the best in the business.
Great experience with Hollingsworth Richards Ford - Kay6162
This was my first car buying experience in over 16 years! My son and I were met at the front door by Quinn. He was a pleasure to work with. He really listened to what I needed and did everything he could to make my purchase happen. I could not be more pleased with my new Ford Explorer and with the dealership. Thank you, Quinn, for being such a positive person! I'm loving my new Explorer!!
Scam artist - Joecrew
Drove 4 hours to pick up an explorer that was supposed to be in excellent condition. Saw tears in leather, could tell it had been repainted, cracked plastic, and broken latches. None of this was mentioned in the week of phone calls and all the photos hid the issues! Scam artist
Service - Mike211
Thanks to Kenny and Paul for taking care of me during my Takata recall issues. Great guys to work with. I am very happy with their handling of my issues.
Great service - Larry
Great service delivered in a friendly, professional and timely manner. Have used for years with several new vehicles. Will continue using Marler as my Service. I’m closer to Hixson but prefer Marler for Service
Dinghy tow - juanitab
Kevin Belton made our experience painless. The Blue Ox tow package was installed through Courtesy which keeps the warranty in tact. We are very pleased with our purchase.
dealership yes but definitely not service department - linda
my daughter took her 2007 ford focus in because there was issue with vehicle vibrating. service manager told her that he hooked vehicle to machine and drove and there was definitely no issues. I searched and found there is recall associated with transmission and called him back and he lied and told me that he told my daughter what problem was but it could not be fixed and that my salesperson should have told me that all ford focus shutter when braking. so if it cannot be fixed why is there a recall. issue still not resolved nor any solution given.
Terrible bait and switch😡 - DDejohn
Negotiated a deal with Mike Smith, agreed to purchase & drove an hour to pick up vehicle. When I arrived the sales manager said the vehicle was not available. He said it sold and that he could get a dealer trade but couldn’t honor the quote. Bad Business at best. Beware the leadership at this dealership are not honest.😡😡
Got approved credit ran 8 times then told me the vehicle was - BrandonL
Got approved, my credit ran 8 times, then they told me the vehicle was sold. Would never go to this dealer ship again if this is their business practice.
Service Department Theft - Learned my lesson
I had a rather expensive item stolen while my vehicle was there for service. Of course, they originally stated they would make it right, but decided not to after stringing me along for a month. Liars and thieves.
Shane Guidry is the Best In customer service !!! - MonicaShawn87
Shane Guidry give Wonderful Customer service !!!! He listens to you . If he is always looking out for the Best interest for his customers !! Always gives you a heads up in what your vehicle Will need in the future months ... Thank you Shane Guidry !!!!
Still waiting on Inspection - Still Waiting
My Ford Explorer was purchased used with an extended warranty. I brought it to Pep Boys. Their analysis showed it was the harmonic balancer. After speaking with a rep from the extended warranty company, I had it towed to the place of purchase, Premier Honda. After inspection by Honda, they had the same diagnostics as Pep Boys, Harmonic Balancer, however, they did not have the proper tools to complete the job, so they recommended I tow it to a Ford Service company. On August 15th, It was towed to Veterans Ford in Metairie, where it has sat. I spoke with a service representative at Veterans Ford on August 17th. She told me it would be a few days before the mechanic can inspect the vehicle. I called again on Aug 21st and was told it will take another 2 weeks before an inspection can be done. This is totally unacceptable. I am now looking for another Ford service center so I can, once again, have the vehicle towed to a more reliable business.
Dishonest & Greedy - CAVEAT EMPTOR! - Tom
Absolutely the worst experience I've had in 35 years of purchasing new and used vehicles, I purchased a used 2015 Ford F150 Platinum. After the negotiation process, the entire deal went to xxxx in a hand basket. I looked at the vehicle on a Friday evening before a holiday weekend(Veterans Day). We agreed on a price, but the manager refused to take a deposit to hold the vehicle until I could secure financing on the Tuesday following Veterans Day. They gave me a line of crap that it was against the law to accept a deposit in Louisiana. Not sure if the vehicle would sell before Tuesday, I went back Saturday. Not a short trip since I live on the Mississippi Gulf Coast. The only way I could take delivery of the truck to agree to an indirect contract with a lender. Again, I've never had to do that in the past. Fast forward, I did secure financing from my personal lender. Then the battle started with the finance manager who was incorrectly adamant about the amount of MS Sales tax due; a $600.00 difference. I had provided all of the documentation from the County Tag Office on the correct amount due. Not until I had make a third trip to the tag office and had one of the clerks call the finance manager, did he finally accept the number I had given him. My guess here is, overpayment goes back to the person/company that sends the check. Most folks don't bother to research the exact amount due, therefore Banner gets the difference to pad the coffers. It took Banner 19 days to send the paperwork to the tag office; in Mississippi you have 7 days to title the vehicle or pay hefty penalties. Then the problems with the vehicle started; the battery failed(which I requested to looked at while test driving) because it was dragging - didn't happen. The sun roof failed in the open position in New Orleans. I had to drive back to the Coast with the roof stuck open($400+ repair). Thank God it didn't rain. I contacted the dealership regarding taking care of this since it had only been thirty days. No call back from management or my sales person. Not until I called back again and asked about the second key that I never received, I was told sometimes it just 'sucks' when you buy a used car. I have sent an e mail to the General Manager and the Dealer of Banner Ford, and as well as the so-called customer relations department. To date, no response from anyone. Then, a noise started coming from the left front wheel. Brought the truck to a Ford dealer on the coast. After troubleshooting for two days, there was no definitive cause of the noise. As of now, it could be ABS, Calipers, Electronic Steering or all three, who knows. Estimate cost of repairs $600.00 - $1000.00). Bottom line here is, I will NEVER do business with the crooks at Banner Ford again. CAVEAT EMPTOR!!
Fraudulent dealer - robchapman01
Paid them for truck out the door with all fees paid taxes,liens clean title and bank requirements, called them multiple times lied , about it, finally they sent me the title work to do on my own????? They where almost 800.00 short.went to dmv in ga the added dealer late fees, dealer late title fees, and other fees. They refused to pay, Am pursuing legal remedies through federal prosecutors for fraud and violating various interstate law and internet laws, felons, then going do them civilly.as well and just found out that my bank is going to join in because they sent a title without them as lien holders.
Great service - Happyellen
This is the second time we brought a vehicle from Rountree Ford had a good experience the first time and again the second time . Kenneth is a good salesman he was helpful professional and a nice person . He got us a good deal on 2018 Ford Expedition . If anyone needs a vehicle go see Mr Kenneth
Frustrated first year owner - Cr2490
We will never buy a Ford again. This was the biggest mistake. We bought the Ford Explorer brand new. Within the first year the service department has forgotten to screw on the oil cover after an oil change. Which is fine - they were able to fix it once we noticed, but it was as I was going into the hospital for labor. Our axel needed to completely be replaced in the first year. They give you a hard time about borrowing a car or getting you to your house so you need to figure out other plans for yourself. The car stays with them for days while they leave you out on your car. We are experiencing again the same issue with the axel and will need to bring it back. If it was fixed correctly maybe I could understand - but it is not. The price of his car is way more than it is worth. This is more of a headache than anything else. Do not buy from here.
Don't seem to want or need the business - Cajuncoop
I called arceneaux Ford today July 26th 2017 to tell them that the sun roof busted, doesn't operate is stuck in the open position on my 2012 F150 Platinum but that I had an extended warranty good for another year Bumper to Bumper the best warranty you could buy. I was told by the service advisor that they would have to investigate why the sunroof was not working and who was at fault. I said what do you mean who was at fault I just pushed the button to open it and I heard a loud noise and it broke. He said well I can't guarantee that you won't be charged and maybe you would refer to bring it to some other dealership for service. This is not the kind of service department that I would care to bring my truck to and I would advise others not to either.
Terrible Experience at Allstar Dodge/Jeep - Randy Landry
Don’t waste your time traveling to Allstar Dodge/Jeep in Denham Springs as my son and I were treaded terribly by the sales manager Ben from the first moment that we met him. In the beginning we dealt with the sales representative Dillon, who was extremely pleasant to speak with. When he turned it over to Ben, our experience became a nightmare. He was very aggressive and wanted to be argumentative throughout each conversation that we had with him which was not necessary, and when I confronted him about his aggressiveness, and asked him to please tone it down as we were not interested in arguing, he asked if we wanted to deal with another manager, of which I said yes. My son and I truly believe that Ben was ready to leave, and wasn’t wanting to work with us. I have bought many vehicles within my life, and have never been treated like I was treated by Ben in front of my son as well as other customers there trying to buy a vehicle. When the other manager arrived he gave us a brief explanation of the numbers that they had, I then shook his hand, and said thank you. My son and I then just left the dealership as we felt Ben had made it impossible for us to purchase a vehicle from Allstar Dodge/Jeep. Afterward, I chatted with an online representative from Allstar who asked me for my phone number and email address of which I gave her. Within minutes I had what looked like a generic email response from the General manager named Jon Goodart who stated within his email that he wanted to hear from me at any time by phone or text about wanting to deal with me personally, and to offer me a deal that no other dealership would be willing to do. This was at 20:30 last night which was minutes after we left the dealership. I sent a couple of texts at that time to Jon, and it is currently 12:00 noon the following day with no response from Jon! Bottom line is that they did not want to come down from the high price of their jeep, and wanted to give me roughly $2,500 less than what my trade was worth according to KBB or NADA. These dealerships live and breath by the KBB or NADA when selling you a vehicle, yet they don’t even look at them when taking in a trade. My trade was worth every bit of $16,000 as it is in great shape, and they will get $20,000-$21,000 for this vehicle on their used car lot. Buying a vehicle is already difficult for most people, as they are try find something within their budget. Dealing with a manager who really seemed to want to be elsewhere rather than trying to help customers meet their vehicle buying needs is unacceptable! No one should have to deal with such an aggressive, miserable manager! Unless I get a formal apology, I will continue to share my terrible experience with everyone that I come in contact with about Allstar Dodge/Jeep in Denham Springs!
Hixson at Monroe is a JOKE! - MichaelG
I have a 2015 F-150. The truck on a cold start would rattle and tick around the front driver side tire. I knew this wasn't a normal sound because my last truck did it and I was told "that's what a Ford sounds like" .. the main barring went out shortly after. So I took it to a Ford dealer in Minnesota while I was on vacation and was told it was normal. Returned to Louisiana and took it to Hixson told them what was going on with it, showed them videos I had of the noise. They kept it for 2 weeks!! During this time I did NOT receive one single phone call from them about anything I always to call and check on it. (This whole time I'm dealing with the "service manager") aka Sam! I finally demand a response on what's wrong he tells me the cam phaser and solenoid were out and the part would be in the following Monday.. Tuesday came around and he called and said it was ready, I went to the dealer at 530 and he wasn't there.. I had to wait 30 mins for them to find my keys, I paid for my oil change and asked for my warranty paperwork, the woman looked at me and said there is no paperwork to go talk to a woman in service so I did so. I talked to a woman named Terra, she looks at the computer and tells me "sir I'll take the rap and ratting them out but nothing was ordered or fixed on your truck" I said I'll be in contact the next day, I walked out and started my truck and heard the noise so I shut it down and went and got her so she could hear. She told me that it definitely wasn't normal and to bring it the next day she would have me a loaner and she would call at 9 am. Next day came 945 am came around and nothing, I called her cell phone and no answer, I called service was put on hold for 20 mins, finally Sam (the service manager that has been pulling my leg) answered and said he was the one I needed to talk too. So Terra lied and wouldn't even talk to me. I finally told Sam I'd like to talk to manager above him and he had one call me. I told this manager what was going on and he says " sir I looked and listened to your truck with the shop foreman, those Ecoboost just rattle sometimes" I said... I don't have a Ecoboost, I have the V-8!!! SO there was yet ANOTHER LIE!! He could not answer me on why the service manager told me parts were ordered and could not answer me about Terra lying to me. So all in all they kept my truck 2 weeks for a oil change and now it's at another dealership getting looked at! I deal alot with the public and will be sure to tell everyone not to go to HIXSON IN MONROE Louisiana!!
Not a 5 star place at all! - Darrell Lovett
I bought a2017, F-250 King Ranch
First the people talked me into getting two fuel filters which was 183.00. When I left I was going down the road a few days later and my fuel line came off. The inexspierienced people didn't put the fuel lne back on correctly. My new truck was towed in, Now my $80,000.00 new truck smells like diesel inside and out. They ignore me when I complain. They need to give me back that money to get my truck cleaned. But I get ignored every time they say what you want to hear up there.
I also have my console that's leather. It's coming apart and they just keep giving me the run around. The Service guy that says he can help doesent do a xxxx thing but tell you what you want to hear. I have been trying to get him to get this fixed for months. I am so fed up with this rip off place I can't see straight. Actually the finance man that sold me my truck got arrested for stealing from this sorry place(Hixson Ford autoplex) that's a joke. And the service is bad as any place I've.been. .
Please don't go here for any reason. I wish I would have went to Texas, I heard they give better deals anyway. I hope they go out business. And they all loose there jobs. No phone calls or nothing from the service guy that said he would help me.
Jay gives the best deal he possibly can, when he delivers... - srt
Jay gives the best deal he possibly can, when he delivers the vehicle, he makes sure everything is 100% correct before he walks away. I would highly recommend this dealership - I live in Baton Rouge and it was worth driving to New Orleans to purcahase a vehicle. No games played here.
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