Great dealership - Bertrand18
Bolton ford went above n beyond for us! Thanks to our amazing salesman mr. Boo granger! Definitely recommend Bolton ford! Never have I dealt with such a great dealership! Thanks
Top Reviewed Specialists At This Dealership
Awesome experience - Ford truck guy
I believe in Bill Hood Ford and salesman Jack Meeker so much that this is our sixth truck bought from this dealership. In fact my wife and I have referred several friends and relatives. Jack knows what we want as we call ahead of arriving because time is important and he has a truck or two ready to show. The time we spend buying is mostly learning our nw truck and visiting with our friend Jack. It’s an awesome experience
Certified Sales Professional/Delivery Coordinator
Certified Sales Professional
Surprise! We got a great deal! - D.D.
We came to inquire regarding a possible trade in of our old vehicle at 5:30pm and we came home with a great deal, driving our Dodge Durango home at 8:45pm the same evening. So fast and efficient! This is our second unit with Kindall although not on the same dealership. Chan was all the way helpful and have seen that the deal will push through. Thank you!
Great deal without all the games - Jimmy Finley
Went into Wray ford with the intention to just get Info to buy later. I was greeted by my salesman Ron and he was super easy to work with. He knew more about the car than I expected, and had an answer for every question I came up with. Jimmy in the finance office was also easy to work with. I recommend Wray ford and Ron the Marine to anyone who is looking for a new car!
Outstanding customer service - RR250
Need to give a huge shout out to Mr. Dearry Smiley for his professional and exceptional customer service. That’s why I choose Don Bohn
BEST DAMNED SERVICE DEPARTMENT IN LOUISIANA - Huey H
I'VE BEEN DEALING WITH ALVIN SEALE AS A SERVICE REPRESENTATIVE, TECH, AND SERVICE DEPARTMENT MANAGER FOR ALMOST 40 YEARS. I HAVE NEVER HAD AN UNPLEASANT EXPERIENCE WITH HIM OR THE PEOPLE IN HIS DEPARTMENT. HE ENJOYS. A STELLAR REPUTATION LOCALLY AS THE BEST IN THE AUTO BUSINESS.
Mr. Seale does a stellar job in spite of all the unnecessary interference from management and its "alleged" team of so-called "experts." They should be focusing why they can't sell large numbers of cars. Sales at this place "SUCKS!"
Love my explorer xlt. And hixon. Really. Does have it. . - R&c.. .Harper (2016)
Went in for my edge oil change and my husband fell in love. With a blue jean explorer and we drove andwe drove her home........so easy so fast so simple. They mean what they say. (Hixon has it)
Darren Collie rocks!! - Arkansas girl d.v.
If you're looking to buy a new ride, you need to go to Jim Taylor Ford and ask for Darren Collie. He's the best! Patient, kind and answered all of our questions!!!
Satisfied Customer - Trudy
Our experience with Lirette Ford Lincoln of Morgan City was extremely pleasant. Their friendly, helpful sales (Kenny) Their willingness to stand behind their car and their word were worth the drive, Ronnie Naquin professionalism was unmatched. We are very pleased with our purchase, the service we received after was truly a blessing. I recommend Lirette dealership.
Very Pleasant Experience - Pleasantly Pleased Purchaser
I recently shopped at Terrebonne Lincoln and had nothing but good things to say about the experience. I was there on a Wednesday to browse and purchased the car by Friday afternoon. Sales Representative was very polite, pleasant, and offered quick service. He offered me to take the car home overnight for a test drive which was very conventient. It allowed my husband to see/ride/drive the car when he otherwise wouldn't have been able to because of a busy work schedule. Each of the three times I went there, I didn't have to wait. Mark was quick on his feet. After the purchase and demo, he offered to repeat the demo another day if I needed. Mark was very knowledgeable about the Lincoln Continental and sincere. I also had the opportunity to deal with James Relan, the business manager. He was also as pleasant and friendly. He was very prompt and knowledgeable in handling the sale. Overall, the dealership provided a positive experience for me. Everyone I encountered there was very polite and friendly.
GREAT Experince - Lachoupic
Chris, salesman, was very courteous and polite. He cane back with a deal I felt very comfortable with and he made the sale in one try. Everyone I dealt with, Dawn and Chris, are the best in the business.
I had a very good experience - Roberts1968
Heather is the one that help me out she is very friendly very sweet She had my papers drawn up and ready to go I was in and out very impressed thank you very much
2015 250 - Rosco
No pressure, no hassle, and no fuss. I was a cash sale and it did not affect the deal. Some other dealers had issue with that. Great job to Cory and Eric.
Very accommodating and thorough Quinten - Fancy Ford
Quentin very thorough and accommodating and on top of things Called me before I called him for a ride from driver at Ford my vehicle was cleaned - very nice. Everyone is friendly
Great dealer - Matt
Great place to buy a car. Honest dealer with no games. Flew from Tampa to pickup a GT350, price was as discussed, signed and was on the road in 30 minutes. It was a pleasure doing business with Marlin and Edward.
if you think you're getting a good deal, you're not - dr arnold
I wanted to wait a few months, to cool down before posting.
This is the place where enemies send people they hate.
Salesman #1 was a jerk.
Saleswoman #1 was a dingbat.
Sales manager #1 decent, honest.
Finance man#1 dishonest crook.
So i wanted a certain car in a certain color.
The car was only available at banner. never met banner ford, but hey, its a ford dealer- they must be good, right?
if it wasnt for the sales manager, i would have walked.
Salesman #1 told me if i wanted to pay cash,
i shouldn't come.
If i wanted to finance with ford,
I shouldn't come.
Je even sent me a text saying he didn't want my business.
All the time he was telling the sales manager i was being difficult.
after speaking with the sales manager, we agreed banner would fix certain things, i would buy the car and leave a good review. He turned the deal over to sales woman#1 to complete the deal.
So we go to the finance man, who was really a prize. He tells us for us to finance the car we MUST purchase a warranty on a car still under warranty or i cant get financed.
Additionally he told me i had been turned down by ford and only a local bank would finance me.
My response was i would just pay cash.
The finakce mans response was to become angry, and refuse to complete the transaction.
Back to the sales manager.
The sales manager stepped in and proceeded to convince the finance man to do his job.
The finance man then lied, saying the promo rate ford was offering was not available and i was only approved by ford at an unrealisticly high rate.
A quick call to ford proved the promo rate was still available, and that the finance man never sent my application to ford.
The sales manager was befuddled by the finance man, and couldnt inderstand why the finance man wasbold face lying.
This was met by the finance man with comments of "Well normally i dont have to deal with YOU PEOPLE. Customers come in here and have bank financing lined up. I really don't like you and dont want you to have this car. I would rather see banner lose money sending it to the auction"
Ford can't tell you which deals they offer on the internet, and ford cant tell you if i dont send an application or not. I'm going to make sure you never get financed by ford EVER.
"I dont send deals to ford because they dont run up the interest rate and pay me the difference"
What is going on here?
The sales manager forces the finance man to take my money, but the finance man wont give me the paperwork i need because the finance man just doesnt feel like filling out the 4 lines of the form.
They said they would have the paperwork ready ofr me to pick up in 24 hours. It actually took 6 weeks, and they mailed it to me instead, and it was still missing forms.
They fixed most everything we agreed to, but i never got a 2nd master key to my car, they didnt fix a door seal, and they used fingernail polish to repair a scratch.
The sales manager stated Banner would use a man with an air brush to cover the scratch, but sales woman#1 stated the sales manager is a liar, Banner does not do professional work, and there are fingernail paint fixes all over the lot."
I asked her to show me just one, and i wouldnt complain. She said she was too busy with coffee.
I followed her back to the coffee where we passed 2 men with an air brush machine.
I asked her to step outside and show me which man did the repair.
She told me "Look we have your money, you have a car, and i have coffee."
I asked if there was anyone besides the Internet i could talk to?
She just walked away.
They even put the wrong oil in the car.
Great Place to Purchase - Steve123
The Service and Sales Team at Lamarque are fantastic! I have purchased several cars and trucks from them and would continue to purchase form them.
Service Beyond Compare - Sandra McMillon
Saturday I went to Billy Wood Ford expecting to be bombarded by pushy salesmen like it had been at other dealers . It was raining and the nicest salesman , Toby Spillers , came out carrying his umbrella . He ask if he could help us and when we pointed to one we liked he even agreed to bring it in their shop out of the rain for us to look at . At the other places we looked we had to stand out in the rain . Toby Spillers and the crew at Billy Wood worked hard to give me the best deal they could . I love my 2018 Ford Escape and completely satisfied with the process made easy by Toby & Billy Wood Ford ! Thank you Toby Spillers .
A great Sales Experience with Jake Graffagnini - Old c guy
It's not often to have a used car sales experience with a person that knowledgeable, professional, upbeat, and friendly. Jake Graffagnini is an excellent person to work with, foloowed through with the sale effeciently and respected my time. Congratulations on hiring a person like him to take care of your customers.
Hixson at Monroe is a JOKE! - MichaelG
I have a 2015 F-150. The truck on a cold start would rattle and tick around the front driver side tire. I knew this wasn't a normal sound because my last truck did it and I was told "that's what a Ford sounds like" .. the main barring went out shortly after. So I took it to a Ford dealer in Minnesota while I was on vacation and was told it was normal. Returned to Louisiana and took it to Hixson told them what was going on with it, showed them videos I had of the noise. They kept it for 2 weeks!! During this time I did NOT receive one single phone call from them about anything I always to call and check on it. (This whole time I'm dealing with the "service manager") aka Sam! I finally demand a response on what's wrong he tells me the cam phaser and solenoid were out and the part would be in the following Monday.. Tuesday came around and he called and said it was ready, I went to the dealer at 530 and he wasn't there.. I had to wait 30 mins for them to find my keys, I paid for my oil change and asked for my warranty paperwork, the woman looked at me and said there is no paperwork to go talk to a woman in service so I did so. I talked to a woman named Terra, she looks at the computer and tells me "sir I'll take the rap and ratting them out but nothing was ordered or fixed on your truck" I said I'll be in contact the next day, I walked out and started my truck and heard the noise so I shut it down and went and got her so she could hear. She told me that it definitely wasn't normal and to bring it the next day she would have me a loaner and she would call at 9 am. Next day came 945 am came around and nothing, I called her cell phone and no answer, I called service was put on hold for 20 mins, finally Sam (the service manager that has been pulling my leg) answered and said he was the one I needed to talk too. So Terra lied and wouldn't even talk to me. I finally told Sam I'd like to talk to manager above him and he had one call me. I told this manager what was going on and he says " sir I looked and listened to your truck with the shop foreman, those Ecoboost just rattle sometimes" I said... I don't have a Ecoboost, I have the V-8!!! SO there was yet ANOTHER LIE!! He could not answer me on why the service manager told me parts were ordered and could not answer me about Terra lying to me. So all in all they kept my truck 2 weeks for a oil change and now it's at another dealership getting looked at! I deal alot with the public and will be sure to tell everyone not to go to HIXSON IN MONROE Louisiana!!
Wants you to buy on their terms not on interest of customer - KP
Am buying a Ford fusion sport and sales manager got pissed at me for seeking best price from hand full of dealers car is was looking at been on their lot for over a year. Certainly no loss this will be my 6th new Ford since 2011. Robinson wanted more money than the other dealers I bought them from. Too bad you can't leave 0 stars
Stay Away - JFHoller
They advertised a Ford F-150 Platinum and what they tried to sell me was an XLT. They never had the Platinum and used a failed bait-n-switch on me and had the pre-owned vehicle priced for the same as a new one at any other dealership.
Don't seem to want or need the business - Cajuncoop
I called arceneaux Ford today July 26th 2017 to tell them that the sun roof busted, doesn't operate is stuck in the open position on my 2012 F150 Platinum but that I had an extended warranty good for another year Bumper to Bumper the best warranty you could buy. I was told by the service advisor that they would have to investigate why the sunroof was not working and who was at fault. I said what do you mean who was at fault I just pushed the button to open it and I heard a loud noise and it broke. He said well I can't guarantee that you won't be charged and maybe you would refer to bring it to some other dealership for service. This is not the kind of service department that I would care to bring my truck to and I would advise others not to either.
Damaged My Vehicle - RDOUGHE963
Took my NEW f150 in for oil change, tire rotation and state inspection, they gave me the bill, I paid it, went to my truck to find a large paint chip and dent on the drivers door. They agreed to fix it at another one of their shops because they do not do body work, made and appt and was told one day 2 days max to get my truck back, its now a week, excuses, failure to return calls, MORE EXCUSES , even thought they made a special appt. to have it repaired, STAY AWAY FROM THIS PLACE, I believe they are dishonest and the place is a DUMP, FORD SHOULD BE ASHAMED, I will update after my Lawyer files a claim for keeping my vehicle from me for a week and the distress it caused me and possible further repair and loss of vehicle value. I would give this PLACE ZERO STARS if it was an option.
Not a 5 star place at all! - Darrell Lovett
I bought a2017, F-250 King Ranch
First the people talked me into getting two fuel filters which was 183.00. When I left I was going down the road a few days later and my fuel line came off. The inexspierienced people didn't put the fuel lne back on correctly. My new truck was towed in, Now my $80,000.00 new truck smells like diesel inside and out. They ignore me when I complain. They need to give me back that money to get my truck cleaned. But I get ignored every time they say what you want to hear up there.
I also have my console that's leather. It's coming apart and they just keep giving me the run around. The Service guy that says he can help doesent do a xxxx thing but tell you what you want to hear. I have been trying to get him to get this fixed for months. I am so fed up with this rip off place I can't see straight. Actually the finance man that sold me my truck got arrested for stealing from this sorry place(Hixson Ford autoplex) that's a joke. And the service is bad as any place I've.been. .
Please don't go here for any reason. I wish I would have went to Texas, I heard they give better deals anyway. I hope they go out business. And they all loose there jobs. No phone calls or nothing from the service guy that said he would help me.
Go to Courtesy Ford - Hub City is Dishonest - David Beaubien
This place is the worst. My salesman was great, but that is as far as it goes. Having work done on my car was a nightmare. They kept my car for days to replace strut mount bushings, when I got the car back after the work was "complete" - the noise I heard before was still present. Took the car back about a month later and was told they needed to be replaced again. I do not believe this - I wholeheartedly believe they never did the work in the first place. After leaving my car there for another extended period of time, I get the car back and the noise is finally gone. This is not the only time I went in for work, and the fact that it was done was questionable. Do yourself a favor - go to Courtesy Ford. I will always regret going to Hub City.
Jay gives the best deal he possibly can, when he delivers... - srt
Jay gives the best deal he possibly can, when he delivers the vehicle, he makes sure everything is 100% correct before he walks away. I would highly recommend this dealership - I live in Baton Rouge and it was worth driving to New Orleans to purcahase a vehicle. No games played here.
Mike Willis Ford
Bill Hood Ford Lincoln
Bolton Ford LLC