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We had a very good auto purchasing experience at Bill... - Scgh311
We had a very good auto purchasing experience at Bill Hood. Gary (sales) and Phillip (management staff), were very helpful and easy to work with the purchase of our auto.
Top Reviewed Specialists At This Dealership
Certified Sales Professional
Certified Sales Professional/Delivery Coordinator
Chan and Drew were both absolutely amazing to work with!... - Kjdomingue
Chan and Drew were both absolutely amazing to work with! Best truck buying experience I’ve ever had! Highly recommend buying from Mike Willis Ford!
Fleet and Commercial Sales Manager
Very friendly and helpful even after the sale. They were... - mrsmel50
Very friendly and helpful even after the sale. They were very knowledgeable about the vehicle, and went through every function available to us. Thank you!
Very easy to deal with no pressure!!!! Awesome... - Wrevere
Very easy to deal with no pressure!!!! Awesome Dealership! Great Cars and Truck with good prices
Service department is second to none They listen to my... - firstname.lastname@example.org
Service department is second to none
They listen to my complaints offered services to remedy the problem
Set a service date an my truck was in an out as promised
Very professional...I will continue to do business with JPS Ford
Was a quick and easy transaction. Vehicle was a fair... - Shanecomo
Was a quick and easy transaction. Vehicle was a fair price and in great condition. Salesman Tyler was awesome with no bs just the numbers and a great deal.
They were very helpful and placed me in an awesome loaner... - Avburke64
They were very helpful and placed me in an awesome loaner vehicle.
They were able to pinpoint the issues and get me back in my car
CCC-Clean, Convenient & Courteous! Our vehicle is usually... - Fiaman1097
CCC-Clean, Convenient & Courteous! Our vehicle is usually ready sooner than expected. Love protecting our investment.
Very casual and inviting atmosphere. No pressure sales... - TRV73
Very casual and inviting atmosphere. No pressure sales tactics at all! From salesman to finance, there were no surprises in price nor payment expectations. Very first time in financing a vehicle, and I have financed many, that I actually walked out 100% comfortable with the entire process! Very much recommend this dealership to anyone looking for a vehicle and wants the whole experience to be trouble free and no hassles!!
Purchasing my Expedition was a wonderful experience!... - kfisher
Purchasing my Expedition was a wonderful experience! Scott Touchet was extremely helpful and answered all of our questions.
Great people to deal with and great selection. I drove to... - kblanch44
Great people to deal with and great selection. I drove to Breaux bridge from baton rouge to purchase my 2021 f150. Even though it took longer to receive my special order F150 due to covid related issues my salesman Greg Goudeaux and Finance manager Kevin walker were great at keeping me up the date on build and delivery. Thanks again!!
Good communication with salesperson and customer friendly... - Jasonsr35
Good communication with salesperson and customer friendly wasn’t pressured into buying met all my needs
It took forever for someone to finally contact me after... - dantay
It took forever for someone to finally contact me after me trying to contact them. Then the salesman I talked to were to give me information about the vehicle I waited 3 days and never heard back from him Then contacted him again and he told me he would get back with me never heard from him. I found out later when I went to pulled up the vehicle again that it was sold. Would not recommend
Hollingsworth Ford has delivered Horrible service and... - Clewis257
Hollingsworth Ford has delivered Horrible service and they do not stand by their policies. Each department blames the other for poor work. Irresponsibe at fulfilling warranty work and extended warranty guarantees. They do not follow through after new car is purchased. Once a car is purchased and off the lot, they do not treat you with respect or show any type of responsibility towards the work (brand new car) or the new owner. I have never experienced this before from a dealership. Other dealerships have always been pleasant and accommodating. I am very upset with Hollingsworth Ford for their lack of responsibility and caring. I would not recommend purchasing a car from there at this time. Just a note, my car is 6 1/2 months old, so pretty new. Should not need any work at this stage.
Brought car into the dealership for recall work . Divers... - Patrickm
Brought car into the dealership for recall work . Divers door was fine after work was complete , door didn’t unlock now they don’t want to fix the door in a timely manner . I have bought my last car from this dealership very unprofessional service department.
I had an issue with my air conditioner and the car is... - jsin
I had an issue with my air conditioner and the car is still covered under warranty. I made an appointment 3 days in advance letting them know the issue ahead of time. I went drop off the vehicle today after arranging a ride home. When I got to the service department the front desk person asked if I could leave it for a couple of days to which I said that is fine and asked if he thought it would be done by Wednesday (6 days away) as I had an appointment that day and would not be able to arrange a ride. He stated that they would likely not even be able to look at it by then and that they had a lot of people in front of me (which is fine, first come first server). I asked if I could just make another appointment and bring it by when they had time to actually look at it. The answer was no. I have to leave my car there for whole week to just sit there and not even be looked at. I'm not sure they know how appointments work. Seemed crazy to me that they are asking people to leave their cars knowing they can not even look at them for an entire week. Why not make appointments for people when they can actually look at the vehicle. I understand that parts and diagnostics may take a few days but to have someone leave there car to wait in line for a week is a bit much. I contacted the manger thinking there must be a mistake he stated if was a Ford policy and that I would have to leave my car there and that I was lucky as every other Ford deanship is over a month wait. I called another for Dealership in the area and they laughed at this. Told me they would make an appointment next Monday (3 days) and that they would be able to begin diagnostics and the work as soon as I dropped it off (like every other auto shop in history). The people were nice and not rude but the way they handle customers is unsat.
Could not have been nicer or more professional! First... - Bobby B
Could not have been nicer or more professional! First class people and service. I would highly recommend! Work was always on time and done as was told
Horrible service! Mechanics are slow! Service department... - Headtrip_37
Horrible service! Mechanics are slow! Service department has the worse customer service! Will never do business again! Said vehicle would be done in a few hours, took 3 days!
1 star is too much for this dealership. Salespeople are... - Abear70068
1 star is too much for this dealership. Salespeople are fine, but management is pushy and down right rude and disrespectful. You should treat past/returning customers much better. Wouldn’t buy a car from this dealership again. The service department is junk too. Banner you should treat a customers car like it’s yours. Tired of dents in my ride so stopped bringing it here for service. Luckily another Ford dealership had a Shelby I was looking for and bought it painlessly from them.
Fast friendly professional service. Thank you Christina... - Umf263
Fast friendly professional service. Thank you Christina for getting my truck in and making sure that all services were done promptly and correctly. Thank you Josh for insuring that my service plan was active.
Jay gives the best deal he possibly can, when he delivers... - srt
Jay gives the best deal he possibly can, when he delivers the vehicle, he makes sure everything is 100% correct before he walks away. I would highly recommend this dealership - I live in Baton Rouge and it was worth driving to New Orleans to purcahase a vehicle. No games played here.
The "pushy hurry up and sign" to "get this guy our of... - kaylabverdin
The "pushy hurry up and sign" to "get this guy our of here experience" To begin my experience I arrived at all star Ford / Dodge in Denham Springs to look at a white 2020 Ram 1500. I have already done my research, so I know what I am looking for. I wanted to a test drive to see the difference between my then, 2014 ram and the now 2020 rams. I will say I was impressed. So when we started to negotiate price, Josh and Ben became the pushy sign right here salesmen. After a few hours of talking I knew I really liked the truck in question so we agreed on a price and started the paperwork. What I was told by Josh was the truck would be detailed while I was in finance and when I was done it would be waiting on me. But surprising like when I was done with finance, the truck was still dirty, and had trash in the back of it. I mentioned it to Josh, and seeming very inconveniently he said he would take it to the back to be addressed. When it returned I finished moving my belongings and set back off on my 2 hour ride home. When I got home I was beat so I waiting until the next day to admire my new truck. When I woke I went out and started looking it over, i realized the locking lugs from my other truck that were supposed to be swapped were not, and noticed a rather large scratch in my rear bumper. So I called Josh to address it, and this process of calling and leaving voicemails went on for 4 days before I made contact with him. And when I finally got Josh on the phone he said well how do we know you didn't do that at Walmart. So then I proceed to call someone in management which also put me in a waiting game of response. When we finally arranged a date to drop my truck off I did. And was given a loaner which was greatly appreciated. Now the initial discussion Josh told me I would have my truck back in 4 days, so I was okay with that. But on the fourth day I called back. And couldn't get him on the phone. So I called for collision, and to be told.they haven't touched my truck, and that collision dept told Josh it would be 6-7 days before I got it back. In the end result I got my truck back 9 days later. In the end result it all worked out for now, but if you're okay with the runaround, the lack of returning phone calls, pushy, conniving experience, then here's your place.
June 9, 2020- I went down to Allstar Ford Lincoln in... - Chris
June 9, 2020- I went down to Allstar Ford Lincoln in Prairieville. We had the intentions of purchasing a Ford Explorer stock number PT35696A which was listed on the internet for $22,789. The salesperson said she was going to go see what the best deal she could make was for us. She came back stating the prices was $25,625 and would give us a discount of $2,836. This would now bring us to the adjusted internet prices of $22,789 leaving us no actual discount at all. I ask for an actual discount of $1,500 and they then refused to sell it to me. The manager, Daniel Lafleur, told me I was stupid if I thought he would sell me a car for $1,500. I then responded “ Don’t be a dumb a$$. I’m asking for $1,500 off the sales prices.”
At this point, Daniel told me he would NOT sell me a car. If you are going to give a discount then it needs to come off the price you have the car listed for and not some number you came up with to make people “think” they are getting a “discount”. As a manger, Daniel, you should never use the word stupid when speaking to a client.
Don't seem to want or need the business - Cajuncoop
I called arceneaux Ford today July 26th 2017 to tell them that the sun roof busted, doesn't operate is stuck in the open position on my 2012 F150 Platinum but that I had an extended warranty good for another year Bumper to Bumper the best warranty you could buy. I was told by the service advisor that they would have to investigate why the sunroof was not working and who was at fault. I said what do you mean who was at fault I just pushed the button to open it and I heard a loud noise and it broke. He said well I can't guarantee that you won't be charged and maybe you would refer to bring it to some other dealership for service. This is not the kind of service department that I would care to bring my truck to and I would advise others not to either.
Service after the sale in non-existent unless you are a... - aejohnson17
Service after the sale in non-existent unless you are a well known name in the town. On the phone they are very rude ..... I was asked after being told that they would make me an appointment in a week on a potentially serious problem .... why can they not find me on Facebook??? I don’t understand what me being on Facebook has to do with the service that I need. I will use Hixson in Alexandria like in the past and I will never do business with Billy Wood Ford again. The first thing I said when I bought the truck was how important service after the sale was to me . I was told I would always get a loaner and was promised I would be taken care of. That was a year and a half ago and I have yet to even be fit in for an oil change on my day off. Very rude people.
Bill Hood Ford Lincoln