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Very quick, friendly and professional. That's all I have... - DGWAITZ
Very quick, friendly and professional. That's all I have to say at this time.
Thank you very much!
Douglas E Waitz Esquire
Top Reviewed Specialists At This Dealership
Thank you Chan for finding us a perfect preowned vehicle... - Ggaspard
Thank you Chan for finding us a perfect preowned vehicle in our price range . We know it wasnt easy but you did it. Thank you.
The salesman was the best. Excellent customer service... - stratusten
The salesman was the best. Excellent customer service showed us how to use all the features and made sure we had no questions. Would definitely buy another vehicle from him.
Certified Sales Professional
Certified Sales Professional/Delivery Coordinator
The sales department makes you feel like someone who... - JIMSTRONG22
The sales department makes you feel like someone who cares.That’s why I have bought the last five vehicles and hope to buy another one in 2 to 3 years for my wife!!
Customer Relations Manager
Outstanding Service Team - Nanette
I am so impressed by the service department at Banner Ford! Spencer took amazing care of us (and we are all the way in Florida). He inspected a local Ford truck for me and was thorough, professional, and extremely helpful. This dealership knows what they are doing and takes exceptional care of their customers, whether you are from Louisiana or not. I'm a lifetime Ford fan, and Banner Ford is one of the best. Thank you, Spencer, for your professionalism and for taking such great care of us. You represent the Ford brand beautifully--we appreciate you! I will not hesitate to recommend Banner Ford. Thank you for your great service, Spencer and the Banner service team.
Possible the best Salesman that I could have stumbled... - mconnor63
Possible the best Salesman that I could have stumbled upon in Eric. He laid out all the cards on the table and was very transparent
The Service dept. is simply outstanding, Steve the... - Eddie
The Service dept. is simply outstanding, Steve the Service Manager is the best, he is fair , honest which goes for everyone in the dept. Outstanding
In and out not a lot of waiting time , nice and courteous... - ttarbutton
In and out not a lot of waiting time , nice and courteous employees. I would recommend them to my friends and family. That’s why I drive Ford’s
Toby was awesome very nice salesman, honest and friendly.... - Tracynoel67
Toby was awesome very nice salesman, honest and friendly. There was no pressure on buying the truck. The dealership was clean and everyone was social distance
Professional and courteous on time, clean facility.... - Jaceacallais
Professional and courteous on time, clean facility. Knowledgeable. Worked with me on exactly what I wanted. Took time to explain all of my options. Great trade in value given
Awesome dealership. Fantastic customer service. Love... - F150
Awesome dealership. Fantastic customer service. Love my truck! Easy drop off and when finished, they delivered my vehicle back to me. Great people to work with.
I worked a problem with the air ride suspension on my 08... - Moke
I worked a problem with the air ride suspension on my 08 Lincoln Navigator. I couldn’t get it to work properly so I took it to JPS Ford in Arcadia, La. They were as complexed as I was at first but, did get it fixed. Thanks
Matt made sure I was comfortable reviewing the vehicle I... - keith_richard
Matt made sure I was comfortable reviewing the vehicle I eventually purchased. He also went above and beyond the call of duty, and delivered my truck to me the next day on his day off. Very friendly and professional. Thanks "Fish" !
Darren Collie made a buying a new vehicle so easy!! Best... - stephroberts4904
Darren Collie made a buying a new vehicle so easy!! Best car experience I’ve ever had. I highly recommend asking for him at Jim Taylor Ford.
Approve and Beyond! Morgan went above and beyond for us.... - lisaseale
Approve and Beyond! Morgan went above and beyond for us. We wanted and needed a special truck. She was able to work it out and arrange for delivery out of state. I will NEVER buy a Ford from ANYONE else! I could not be more impressed with the professionalism and non "car salesman" pressure. Morgan wasn't playing games and dancing around, she and her manager were straight forward from the get go. The truck is 100% as promised and the price beat everyone in my city!
The experience was great, the entire staff was very... - Ashley
The experience was great, the entire staff was very friendly and helpful! I saw what I wanted online, made a appt, was in and out in a hour
Wonderful experience! - djames118
We recently purchased our son’s first truck from Patrick Latin at Rountree. It was a great experience and we definitely recommend. Thank you again Patrick!
Quick, Friendly, Painless, Satisfied - Woodystang
Went to Superior Ford Saturday with my wife to test drive the new Ranger. Decided after looking at the Ranger, to test drive the Explorer. Loved the room and ride! Decide to give Ford another shot at my business. We have been driving Toyota’s and Honda’s since our bad experience with our 89 Ford Aerostar van. It was junk. Had not bought a Ford car since. But Fords ratings have been great the last number of years so we bought the Explorer. LOVE IT! Jacob Ducote our salesman, was the easiest guy to work with, friendly, courteous and very knowledgeable. I highly recommend giving Superior a shot at your business. Even though Superior is primarily a truck dealer, it was a painless process obtaining our Explorer from a local dealer that had our SUV in stock. Just hoping our Explorer gives us 10+ years of trouble free service!
Brought my SUV in to have my AC serviced they charge me... - jduplantis2708
Brought my SUV in to have my AC serviced they charge me $700 Friday afternoon woke up Saturday morning started my vehicle the AC was not working. I believe they hurried the repair
The "pushy hurry up and sign" to "get this guy our of... - kaylabverdin
The "pushy hurry up and sign" to "get this guy our of here experience" To begin my experience I arrived at all star Ford / Dodge in Denham Springs to look at a white 2020 Ram 1500. I have already done my research, so I know what I am looking for. I wanted to a test drive to see the difference between my then, 2014 ram and the now 2020 rams. I will say I was impressed. So when we started to negotiate price, Josh and Ben became the pushy sign right here salesmen. After a few hours of talking I knew I really liked the truck in question so we agreed on a price and started the paperwork. What I was told by Josh was the truck would be detailed while I was in finance and when I was done it would be waiting on me. But surprising like when I was done with finance, the truck was still dirty, and had trash in the back of it. I mentioned it to Josh, and seeming very inconveniently he said he would take it to the back to be addressed. When it returned I finished moving my belongings and set back off on my 2 hour ride home. When I got home I was beat so I waiting until the next day to admire my new truck. When I woke I went out and started looking it over, i realized the locking lugs from my other truck that were supposed to be swapped were not, and noticed a rather large scratch in my rear bumper. So I called Josh to address it, and this process of calling and leaving voicemails went on for 4 days before I made contact with him. And when I finally got Josh on the phone he said well how do we know you didn't do that at Walmart. So then I proceed to call someone in management which also put me in a waiting game of response. When we finally arranged a date to drop my truck off I did. And was given a loaner which was greatly appreciated. Now the initial discussion Josh told me I would have my truck back in 4 days, so I was okay with that. But on the fourth day I called back. And couldn't get him on the phone. So I called for collision, and to be told.they haven't touched my truck, and that collision dept told Josh it would be 6-7 days before I got it back. In the end result I got my truck back 9 days later. In the end result it all worked out for now, but if you're okay with the runaround, the lack of returning phone calls, pushy, conniving experience, then here's your place.
Gateway ford made purchase of my F 350 very pleasant.... - Lbradshaw
Gateway ford made purchase of my F 350 very pleasant. Ordering and closing the deal went very smooth. I have purchased many ford products in the past, and this dealership has been the best. I would highly recommend Gateway Ford
Updated Review after they took care of the issue. - Ernest Nun
Update on April/7/2020
Mr. Lorenzo Pena came to me and apologized. They pick up the car in my house and delivered. They took care of all the related problems with the car such as the transmission issue, the tires, the filter, and others. This has been a learning lesson for all of us. For me to pay more attention to details when purchasing a car (now I know they sell rentals) and for the dealer to listen to the consumers when they address you with an issue. We will return to the dealer as costumers.
April/4/2020. I never ever imagined that a FORD dealer will sell me a "RENTAL" like Mr. Lorenzo did. The car was in awful condition with multiple mechanical problems. The car was DIRTY and FILTHY, the bottoms in the radio were nasty, the seat dirt, there were no carpets, the one in the trunk was ripped. When replaced the cabin filter it was the one from the factory in a car with 70000 miles, I can't believe you jeopardize my family to breathe that ( I have pictures). The tire you said you replaced and stated as new, it was used ( I have pictures). Many, many other problems with this car. You charge me with a whopping amount of more than 12,000 dollars for a car that doesn't worse it. The transmission problems are still there, you couldn't fix it after multiples trips to your dealer. The tire you installed was not new as promised and of course different from the other three tires. You provided me with a spare key after complaining a month past from my purchasing the car, but remember you promised. I hope people read my review and be aware of the bad practice vendor you are. I wouldn't lie to anybody the way you did it. I hope Ford Motor listens and does something about it. Do you know how much we have to work to pay for a car? you should not do that to costumers. Read others review, this dealer did the same thing to other costumers, selling cheap rentals with the front name of a BIG FORD DEALER.
We bought my husband a Ford Fusion brand new. It’s been... - K_griggs08
We bought my husband a Ford Fusion brand new. It’s been in the shop so many times for different things. They say they fix It but as soon as we get it back it’s not fixed. We have taken it in 3-4 times for his screen. Multiple times for his shifter, too. They say it’s a different part of the shifter each time. Many other random things have messed up and been properly fixed. My husband drives for work and we have never been offered a rental. Even when it’s the SAME EXACT problem his car was taken in for the previous week. I’ve never been so unhappy with a business.
June 9, 2020- I went down to Allstar Ford Lincoln in... - Chris
June 9, 2020- I went down to Allstar Ford Lincoln in Prairieville. We had the intentions of purchasing a Ford Explorer stock number PT35696A which was listed on the internet for $22,789. The salesperson said she was going to go see what the best deal she could make was for us. She came back stating the prices was $25,625 and would give us a discount of $2,836. This would now bring us to the adjusted internet prices of $22,789 leaving us no actual discount at all. I ask for an actual discount of $1,500 and they then refused to sell it to me. The manager, Daniel Lafleur, told me I was stupid if I thought he would sell me a car for $1,500. I then responded “ Don’t be a dumb a$$. I’m asking for $1,500 off the sales prices.”
At this point, Daniel told me he would NOT sell me a car. If you are going to give a discount then it needs to come off the price you have the car listed for and not some number you came up with to make people “think” they are getting a “discount”. As a manger, Daniel, you should never use the word stupid when speaking to a client.
I just purchase a gorgeous mint condition preowned... - Jeannette Chantrey
I just purchase a gorgeous mint condition preowned Cadillac from Le Marque Ford. My sales girl Jennifer Mitchell Schneider was exceptional & went beyond & above assisting me in my purchase. She’s the best & sweetest as well as Luke Lemus Angela Finance Manager & my son Scott Chantrey Sales Manager. Thanks to all of you ❤️
Guess my Ford buying days are over - Bob
Too many recalls for one. Robinson Brothers really blows when it comes to service. My vehicle has now been in there for 3 days, for a another recall and the cheap dampener that clicks. Maybe the reason they are so busy is because they have to deal with an inferior product? That said I have an extended warranty but I received a text saying it would be $574.00 to fix. Hmmmm, I have an extended warranty? Oh, we forgot about that, we’ll check on that Monday. So, that makes 6 days without my vehicle. Wonder if I get it back washed? Answer no way in xxxx. I’m done with Ford and Robinson Brothers.
Worst service from the advisors to the mechanics.. my... - Chris Adkerson
Worst service from the advisors to the mechanics.. my truck hasn't functioned properly since taking it there... They disabled my four wheel drive, not that I even use it , but they acted like they didn't know and they kept my truck a month just to tear it up ... The manager doesn't answer. Emails or phone calls they respond to these and reviews quicker as if they care.. but I've been walking for almost a month now thanks to the service department at rountree ford
Bill Hood Ford Lincoln