Would definitely return!! - LDAMONNS.LD
The facility was comfortable and clean. My Salesman was very professional, patient, and informative. I would recommend Superior Honda to all of my family and friends.
Top Reviewed Specialists At This Dealership
New & Used Sales and Leasing Consultant
Senior Sales Consultant
Thank you Ross! - Raquel D
Thanks to Ross, I found the car I wanted and needed without any stress. He made the process as easy as it can get without any hassle. He was patient and very down to earth. Incredible overall experience!
Business Development Coordinator
Excellent Service - KeKi
Mark Smith - Service Advisor, was extremely professional & provided excellent service. Please with the Honda Pilot but not so much with the CR V that we have. The CR V has too many blind spots when driving
Buy from Eddie - ThatBeardedGuy
Michael "Eddie" Cassel was a great salesman in my recent experience at Richard's Honda. He was genuine, polite, funny, and great to deal with. Got a great deal on exactly the kind of vehicle I was looking for and was thoroughly satisfied with the entire process that's usually such as hassle. If you're looking for a car, definitely consider Richard's Honda and as for Eddie
staff always friendly and respectful - tina t
Appointments are always easy to get, and at your requested time. The staff is friendly and courteous . They listen to you and explain things in terms you understand. Service time is minimal. The waiting area is comfortable and clean.
Terrific service - Superdave
Very helpful and informative. Knowledgeable about the vehicle and what was needed and not needed. Also gave me quotes to compare products with other vendors
Struggle but good outcome. - Kelgad14
Good sales team but the Finance manager Aaron Bush was inept! He’s poses as an expert about everything but doesn’t seem to know anything about finance and certainly doesn’t know anything about customer service!
Great Team of Professionals - ChrisFont
Upon completion of our deal negotiations we gathered in the office of the Sales Manger Jimmy Norton to finalize our paperwork. Jimmy greeted us warmly and through a bit of initial 'small talk' we immediately felt at ease. There was a lot of paper work to review and sign; we asked a lot of questions! But with Jimmy's experience, knowledge and even, easy manner answering our concerns, we made our way through this mundane task easily. In the future when we find ourselves again looking for a car, we'll certainly look at Holmes Honda and their great team of professionals! Thank you Jimmy for helping to make our experience a true pleasure.
Thumbs up - LAET
Recently purchased a new Honda Civic. Chris was an absolute professional and made for a good buying experience. Will definitely look Chris up when it's time to buy again.
The best car buying (leasing) experience I have ever had. - andreapieri
4/26/2018 - My experience could not have been any better. In and out within an hour. The only dealership that gave me a fair price from the get go. No haggling. Old school sales, professional staff, a good vibe from the moment you walk in the door. I went all over the place, even to Baton Rouge, only to find the best deal 20 minutes from home. Lesson learned! Customer for life. I was assisted by Alton and Danny and could not have been more pleased (and I am truly hard to please). Andrea Pieri.
Prepare to be let down after purchasing your vehicle - Susan
I purchased a 2018 Honda Pilot Elite from Honda of Covington in August of 2018. After driving it for two months, I attempted to get a brake tag after my temporary plate expired to learn that my tint is illegal in the state of Louisiana. I contacted the dealership who told me that my car was originally at a dealership in Florida so they may have put illegal tint on it after market and Honda of Covington did not catch it prior to selling it to me. My only options to fix it were to pay someone close to my home and be re-imbursed $100 or drive to the Honda dealership to have it done on a Tuesday. After telling the sales manager, Bryan, I could not afford to be off of work to get it fixed and I live over 2 hours round trip from the dealership and both options were inconvenient and time consuming; he said there were no other options. I asked to speak to his manager, Tony, who said this situation is inconvenient for EVERYONE involved (meaning himself) and they didn’t intentionally sell me a car with illegal tint and he’s given me options to fix it and I am not taking them up on either of those options. After I explained to Tony that these options were inconvenient (time away from work, over 4 hours round trip to leave my car at the dealership, etc), Tony replied that I have enough time to argue on the phone with him, I have the time to take off of work to get my tint fixed. He then began to yell at me over the phone. At that point, I told him I would prefer that he spoke to my husband about this situation. He then YELLED “you can have your husband call all he wants and he’s going to get the same answer!” I then said you are being very rude. He again YELLED “AM I BEING RUDE?” And hung up on me. So lesson learned DON’T buy from Honda of Covington bEvans’s they only right their wrongs on THEIR terms and could care less if their customers cannot sacrifice their wages or time to have something fixed that is the dealership’s fault. So now I’m driving a brand new vehicle that is illegal and there’s nothing I can do about it, unless I agree to subject myself to time away from work and verbal abuse at the hands of their “manager”. I had recommended Honda of Covington to several friends and family members after my sales experience and have since contacted all of them to retract my recommendation. You would think spending over $40,000 on an SUV at their dealership would at least entitle you to deciency but apparently it does not. Seems like others on this site have had similar experiences with Tony so my thought is that nothing will change if he’s continued to yell at and hang up on customers and it’s costing them sales.
If you dont buy your car from there they treat you horribly! - Pammy40
They are cheaters and liars!! Do not go here!!! They refused to replace a battery for me that had a warrabty on it... tried to bullshit their way out of it!! If i would have purchased my car from them, they would stand behind their product!! DO NOT BUY FROM HERE!!!!!
STEER CLEAR OF THIS GOD FORSAKEN PLACE - Triple850
DO NOT GO HERE. This dealership practices the age-old technique of hiding fees. I brokered a deal through this dealership back in April, and I was told what the price would be in the brokerage of the deal. I asked if there were any more hidden fees or costs, and I was assured that there would not be. Fast forward to the TTL part of the sale in the finance office of Darius Battle, we went over the tax title and licensing fees and they seemed a bit high. There was a $200 Documentation fee that I pointed out to him and I stated that I would just do the TTL part myself at a DMV. He assured me that the dmv charges this fee as well, and that it would save time to just to the process there at the dealership. So I did (partly because the seller on the brokered deal didn’t feel comfortable with me doing the TTL without her there for whatever reason). Fast forward to today, I get the registration in the mail for our vehicle and it’s over $200 less than what the dealership charged us. So I call and talk to the finance manager of Tiger Honda, explained to him the situation, and he THEN disclosed to me that there was a $200 doc fee that the dealership always charges. I explained to him how the first time, when I called, this was not disclosed to me even though I asked about any other fees that I wasn’t aware of. I then explained to him how I was either lied to or given misinformation about this fee being a standard dmv fee, when in fact it’somey in the dealership’s pocket. He basically said I should have read the contract. I explained to him that that’s why I asked his finance guy, that’s what his job is for, and that’s what he’s trained to do (obviously inadequately) and I shouldn’t have to dig through documents to verify an answer that his trained staff already confidently gave me. This whole thing just shows bad and shady business practice, especially when I call and the finance manager tries to make it sound like it’s my fault. Could I have read the tons of pages in the disclosure and contract and all the fine print? Sure. But I asked you a very specific question and you flat out lied to me, or misinformed me, which you clearly have no intention in correcting. Steer away from this place. Dishonest people working here.
We bought our new 2012 Odyssey Touring Elite on July 16,... - ckgresham
We bought our new 2012 Odyssey Touring Elite on July 16, 2012. In early September the DVD player began scratching our DVD's and making loud noises. We called Walker Service and set up an appointment for 9-25-12. After waiting for over 2 hours we were told that a replacement DVD player would be ordered and would be in within 3-5 days, and ours would be replaced. After calling to track the order we were told the part came in on 10-4-12 to come in on the 5th and it would be installed. After waiting for over 2 hours on the 5th I was told that a DVD player would be ordered that Honda cancelled the other one pending inspection of DVD player. Why was it not inspected on 9-25? Why was I told it was being installed on the 5th? We set up an appointment for 10-10 to have the broken player replaced. After waiting for over 3 hours (with my two toddlers with me at every appointment) I was told that the navigation system was now not working that they got "air in the line'. Seriously, an electrical issues with "air in the line". I explained that we were leaving for vacation on the 12th that we needed our navigation system, which was working when I arrived, to work when we left. After a little back and forth between employees they took our vehicle back and got the navigation going again. At this visit my dash where the DVD player was taken out was scratched on the right hand side. We were told that entire console unit, not just the DVD player, would have to be replaced and that it would be in on the 22nd. Mike Thompson told me before I left that we'd be given a free oil change for our trouble that this was the first DVD player they had ever had to replace. We called on the 22nd and the part was not in. We were told that we would get a call when the part came in. I called 11-1-12 to track the part and was told that it came in on 10-26-12 that it "must have slipped through the cracks". We made an appointment for 11-9-12 to have the part installed and the scratches repaired. We arrived at 9 am and were told that our vehicle would be ready in 2-3 hours. We called at 1:00 pm and it was not ready to call back in an hour. We called back at 2:00 pm and were told it would be ready on Monday. We got a call around 4:50 telling us our vehicle was ready. We picked it up and the DVD player was working. The remedy for the scratches on our dash - they were filed down creating more damage than the original scratches, but camouflaged the scratches better. Because our oil life was at 60% when we were there we asked for an IOU for the oil change was told that they would remember us that we didn't need one. Over all this was not a pleasant service experience.