Very relaxing experience - santa's sleigh
Was the most pleasant experience buying a car.
My salesman Allen Bradshaw was the best and the most friendliest and never gave up on us salesman that i have ever had.
Top Reviewed Specialists At This Dealership
New Car Manager
Recalls, oil change and tire rotation - kbush9680
Had 4 recalls plus oil change and tire rotation. All work completed in just under 2 hours. Pleasantly surprised by this. Brad was awesome! Thanks!
Certified Internet, Commercial & New Car Sales Consultant
Certified Internet New Sales Consultant
Certified New Sales Consultant
Joe Green - Myrmac
Joe Green is the best! He is so knowledgeable, nice and professional! When I decide to buy another suv, I will definitely call Joe Green at Landers Dodge!
Expert Sales Consultant
Awesome experience!!! - tmrpikes
I recommend Legacy to everyone. Excellent service, great atmosphere, and they give you the best deals. Jordan Dixon was superb in making sure I got what I was looking for and the rest of the team made me feel at home while I waited for my vehicle. Hands down the best dealership around!!!
Top of the line service - SABAY007
Dealership went above and beyond to help me my car was not running smoothly I got a car to ride until they located the problem.
Sales and Leasing Consultant
Great service as always but...... - JUDDBUDD
Very nice people and dealership that works very quickly on the work to be done. The mechanics are very fast and knowledgeable. I was disappointed to hear that the lifetime warranty I was given when I bought my truck from this dealer just 6 months ago (was Matt Bowers 6 months earlier) would be honored there but NOT my zero deductible since different owner of dealership now. I understand its a different owner but it seems to me that if they want to keep customers coming back for future purchases, it would be wise to cover zero deductible as promised just 6 months earlier from this location as opposed to me driving 3 hours to go to Matt Bowers location in Slidell (I live in Marksville and drive 1 hour 15 mins because of lifetime warranty). Especially since the change of owners is not the fault of the buyer.
Friendly and Quality service - PPALERMO
When I brought my 2000 Dodge Ram in for repairs( front passenger wheel fell off the day before Thanksgiving) Casey the service manager explained that it would be a few days due to Thanksgiving holidays. He promised that the truck would be looked at asap. They looked at it and tried calling but I was unable to answer because I was at work. I called them back on Monday and authorized the service but due to the age of the truck it was not normal inventory parts. They ordered the parts did the work and had it ready by Thursday.
Awesome salesman and a great all around experience - Mario1984
Well my experience was great and the customers was excellent I will recommend anybody to come check them out and see what they got available for them to get
Great Experience - Charlie24
Service Department is top notch. Chris communicated well back and forth with me and I was able to get my car back quick and fixed so that I had it for the weekend!
Excellent service - Coreylsu21
My wife brought in her jeep for service and was helped by Audie Hebert. Audie was very polite to her and she told me she felt like he was honest and not treating her differently because she is a female. My wife has had anxiety bringing past vehicles for service because she felt like women are taken advantage of. Not this time. Thanks again Mr. Audie!
Nope. - Nope
Purchased a car and they, not me, did not correctly complete the paperwork two times. When I was called 11 days after the sale I questioned the issue. Offered cash to fix their, not my, issue and was met with resistance. The general manager called me and spoke to me like a criminal for asking questions. A very bad experience. The sales manager eventually called me and fixed the situation. He was very nice and understanding. I'm a nobody that knows everyone. Have shared my experience with everyone I know from Lafayette to Baton Rouge. The staff and sales manager are great. The general manager that treated me like a dog for their mistake is a horrible person. Back the blue.
Amazingggg - Heatherleblanc3015
Thank y’all so much for everything. Y’all are amazing people and very easy going company!! I have to say i love my Jeep!
Salesman Scammed Me On a Car I bought - Scammed Buyer
So many things have gone wrong. BUYER BEWARE OF MANAGEMENT AND SALESPEOPLE. The following issues will happen to you:
Salesman promised new tires if I bought a car. So I bought the car. Came back a few days later for the tires, Management said they would not honor. Everyone acknowledges that I was miss led (I showed them text messages from the salesman to prove it & the I Owe form that we filled out) but the dealership is not willing to do the right thing and honor what their sales person promised. Instead they say "we are both victims of a Rogue Salesman." and "he has been reprimanded".
We are talking about a $700 expense in order to make this right with me. They won't come out of pocket $700 for tires to do the right thing. They said they "can't afford it" Really? This dealership spends more than that on coffee each month. They CAN afford it, they just don't want to.
I haven’t yelled or acted crazy. I have allowed Management the opportunity to look into the issue and then do the right thing. I trusted Wayne and Juni. I have allowed them A lot of time (since 8/31) to make right before going to post this review. I realize that employees don't always do the right thing. I can get past that. I can forgive the wasted time, etc. that this has caused me….and I would delete this post and likely buy from them again if I knew I could trust management. Problem is, I am very worried that won't happen based on what has gone on so far, but I am still hopeful that could change. Few more days, I will have to take further measures which I do not want to do.
Below are some details of what happened so you know what to look out for at this dealership:
Salesman Scam - Anything to close a deal:
I told their salesman from the beginning that I would not buy the car without new tires. In fact, I even said what else do you have? He said if you like the truck, let’s just get new ones included. During the grueling 7 hours of negotiation, I would attempt to get up and walk away when I wasn’t happy with the terms, he would say "no wait, let me see what I can do" and kept going back to the room with management. Finally, at the end of the night (15 minutes before closing), he brings back paperwork and says “we have a deal”. He hands me paperwork to sign. One of which was an "I Owe You". He writes on the form “4 new tires”. I asked him about the leather and chip repairs we spoke of. He said, well, add it on there. So I did. Then, I bought the car and left. A few days later, he text me to ask what size tires I need. A few days later than that I am informed that management did not approve tires as part of the deal. They say that they "could not afford" to honor what I was told. They said that I could bring back the truck. Now I am 2 weeks in already. We love the truck and don't want to part with it. Wonder if that is their play…. Tell the customer whatever they want to hear, get them to take the car home and fall in love with it, have management deny what was promised.
Massive wasted time away from work:
* The purchasing experience took close to 7 hours of negotiations.
* I was told to come to the dealership the next day for tires. I was there for an hour waiting for them to tell me they did not have the tires in stock.
* I was told to drop off my car later in the week and come get it when I got back from vacation. So I did. Came back, Manager said they won't replace the tires. I explained that just would not work. He said, let me get back to you later. It took 2 hours for them to round up my vehicle and get it back to me so I could leave.
Small and Big Promises will go unfulfilled:
Management has said, we won’t do tires but we will fix the rock chips, we will fix the leather, we will fill up your car twice. So far, none has occurred. AND, the latest disappointment is that I have requested that Wayne have the GM, Juni to call me back. I have been waiting more than a week and have gently followed up twice, and no call from Juni.
I really want to think this will get resolved properly as Premiere is a big company. People make mistakes… businesses make mistakes but it is how those mistakes are handled that proves the true character of an organization.
TERRIBLE, HORRIBLE, WORST EVER SERVICE DEPARTMENT - UNHAPPY CUSTOMER
I purchased a vehicle from these people, sales guy (Cole Guidry) was great. And that's where it stops. I had to bring my car back in for a few things, had an appointment, sat there, waited and waited and waited. After a few hours, asked what the problem was and they didn't even know my vehicle was in the service department. HADN'T EVEN BEGUN TO WORK ON IT !!!!!!! Fast forward to now, trying to contact someone in service, once again for the same issue as I previously had and left 4 voice mails on Friday, 4 on Monday and 8 or 10 on Tuesday. Talk about a total misuse of the answering machine !! Attempted to contact the manager of the dealership and yep, you guessed it, GOT HIS VOICE MAIL !!!
Terrible Serivce - tigerfn321
Walked out on a deal because of the finance manager was a complete A$$hole. Signed all paperwork, was waiting for keys to new truck, then was told I would have to come back in the morning to pick the new truck up because the banks was closed and they couldn't do anything. I arrived at 6:00pm and left at 8:30pm. I told FM if I couldn't take the truck tonight, then I didn't want it. He basically said he didn't care. So I left! Terrible place! Had friends say to stay away and now I know why!
Over priced - ram owner
Vaughn will over charge you for a simple easy fix once your warranty expires. They over charge on part prices as well as labor. Not a returning customer.
Terrible Experience at Allstar Dodge/Jeep - Randy Landry
Don’t waste your time traveling to Allstar Dodge/Jeep in Denham Springs as my son and I were treaded terribly by the sales manager Ben from the first moment that we met him. In the beginning we dealt with the sales representative Dillon, who was extremely pleasant to speak with. When he turned it over to Ben, our experience became a nightmare. He was very aggressive and wanted to be argumentative throughout each conversation that we had with him which was not necessary, and when I confronted him about his aggressiveness, and asked him to please tone it down as we were not interested in arguing, he asked if we wanted to deal with another manager, of which I said yes. My son and I truly believe that Ben was ready to leave, and wasn’t wanting to work with us. I have bought many vehicles within my life, and have never been treated like I was treated by Ben in front of my son as well as other customers there trying to buy a vehicle. When the other manager arrived he gave us a brief explanation of the numbers that they had, I then shook his hand, and said thank you. My son and I then just left the dealership as we felt Ben had made it impossible for us to purchase a vehicle from Allstar Dodge/Jeep. Afterward, I chatted with an online representative from Allstar who asked me for my phone number and email address of which I gave her. Within minutes I had what looked like a generic email response from the General manager named Jon Goodart who stated within his email that he wanted to hear from me at any time by phone or text about wanting to deal with me personally, and to offer me a deal that no other dealership would be willing to do. This was at 20:30 last night which was minutes after we left the dealership. I sent a couple of texts at that time to Jon, and it is currently 12:00 noon the following day with no response from Jon! Bottom line is that they did not want to come down from the high price of their jeep, and wanted to give me roughly $2,500 less than what my trade was worth according to KBB or NADA. These dealerships live and breath by the KBB or NADA when selling you a vehicle, yet they don’t even look at them when taking in a trade. My trade was worth every bit of $16,000 as it is in great shape, and they will get $20,000-$21,000 for this vehicle on their used car lot. Buying a vehicle is already difficult for most people, as they are try find something within their budget. Dealing with a manager who really seemed to want to be elsewhere rather than trying to help customers meet their vehicle buying needs is unacceptable! No one should have to deal with such an aggressive, miserable manager! Unless I get a formal apology, I will continue to share my terrible experience with everyone that I come in contact with about Allstar Dodge/Jeep in Denham Springs!
Service is poor - Tactcon
Took my Jeep in to have work done. Came back not complete. The worst service I have ever encountered. They have a excuse for everything.
Worst Experience Ever! - YouAlreadyKnow
Worst experience of my life. I have bought two vehicles from this place and my biggest mistake was allowing them to gain my business again after the terrible experience that I had with them the first time. Far too much to type!
Worst service I ever experienced - Brad678
When I brought my truck in for the half dozen recalls on it, I asked the service writer Chris to check the service airbag light and the AC blower motor after I installed a factory backup camera. First they didn’t get to the work the day I brought it in for my appointment but... things happen and I let it go. Chris told me they Diagnosed the issue with the service airbag and AC motor. He said it needs a new blower motor and repairs to wires under the fuse box. $881.00 WOW! But I need it fixed so I told him to go for it. Next day Chris said all the recalls where complete and they are finishing wiring repairs and your truck will be ready the next day. At 3:30 the next day I put in a call to Chris and when he called me back he said the found some butt splicing under the dashboard and where going to clean that up so everything looks good. I ask how much that clean up was going to cost me he said another $400 and I told him no thank just do the repairs we discussed. He said ok they are putting it back together. After work I went to pickup my truck but it still wasn’t ready yet. At this point I realize they are giving me the ole runaround and I’m beginning to lose my patience. So the next day I got a call from Chris saying sorry for the miss understanding that they where finishing the recalls up and it should be ready in about one hour. Oh snap! Recalls they were supposed to be finished two days ago! I’m definitely getting the runaround. So Chris calls and I go to pick up my truck. I paid the $900 and they bring my truck around. AC blower still doesn’t work the service airbag light is still on and now my backup camera doesn’t work. xxx! What’s the $900 for? Needless to say I came unwound and made them put my old AC blower motor back on and give me my money back after I used a few Frinch words that I now regret. They are nothing but a bunch of crooks. They were going to charge me $900 for splicing two little wires and a blower motor I didn’t need. Stay as far away from this place as possible.
Excellent Customer Service!! - Kaitlin318
Best car dealership I have ever been to. Stephanie was very sweet and worked hard to find the jeep I liked even. Everyone I dealt with up there was extremely helpful! I love my new jeep and it was a pleasure doing business with Stephanie!
service - schuyler judice
Well let's start with the first time my jeep was worked on here I was told it would take 4 hrs. I called through out the day checking on it. With them telling me they haven't started working on it. When my appointment was at 730 am. Well to sum it up I ended up not having a vehicle for two days. Because of the lack of planning. So I thought it was just a xxxxx. The second time, Had some parts ordered for some warranty work. And I made the appointment at 730 again on a Friday. I call them at 230 to find out what's taking so long. And they tell me once again they haven't started working on it. This is a huge problem when someone needs their vehicles. Especially when told will take a couple of hours. Poor management.
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Retail Sales / Commercial Fleet Manager