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Great people and very easy to work with very... - ttinc.tyson
Great people and very easy to work with very understanding and willing to please. They are priced good on the service. Great people to work with.
Top Reviewed Specialists At This Dealership
Internet Floor Manager
Service was done satisfactory but I got no call to say... - hutton76
Service was done satisfactory but I got no call to say truck was done. Truck set for 2 day ready with no one connecting me.
LEAD Sales Professional
Boyd Butcher the best. Best vehicle buying experience... - eaarceneaux
Boyd Butcher the best. Best vehicle buying experience ever. Knowledgeable, professional, courteous, timely sales person ever dealt with. Thoroughly enjoyed online experience dealing with one person.
Ask for Daniel when you come on in! He’s awesome. He’s a... - qktran
Ask for Daniel when you come on in! He’s awesome. He’s a great salesmen and person. Everyone should be treated the way I was treated when purchasing a vehicle!
Sales and Leasing Consultant
Retail Sales / Commercial Fleet Manager
They got me rite - Nellynel
Went to get horn and tire fix no problem the people who helped in customer service was great thanks so much for everything you guys
Customer Service Representative
The salesman was courteous and patient, while answering... - sayitlo48
The salesman was courteous and patient, while answering all my questions. They had many options to choose from and they made me feel comfortable. They were also quick about getting the deal done and gave a fair price on my trade in.
We drove 130 miles from Hammond to purchase a car from... - abgenre
We drove 130 miles from Hammond to purchase a car from Lapeyrouse. I worked with Mike Lapeyrouse over the internet and was very happy with the results. There was no pressure from Mike online, unlike some other dealers that I would get emails from every day sometimes twice a day.
Mike worked with us giving us multiple options for extended warranties but never pressured us. Oh!! Mike also got us an APR that was lower than our preapproved bank rate.
The car was great. Nice and clean, looked better than the pictures online. I had one question about the car; Mike had the mechanics check it out and even threw in an extra key for us.
I would definitely recommend buying from Lapeyrouse.
Needed info on a vehicle. Doug Gronowski answered all my... - Terry M.
Needed info on a vehicle. Doug Gronowski answered all my questions. Duke restored my faith in car salesmen. I recommend Duke for your vehicle needs. Best salesman ever! No hassle. ////Terry M.
Helped me get the vehicle that I wanted .Also the service... - Cellylem
Helped me get the vehicle that I wanted .Also the service dept takes care of me when I go in for
My oil changes. They are very prompt and friendly.
Ray at All Star was eveything we could have asked for in... - ryjohn22
Ray at All Star was eveything we could have asked for in a salesperson. Thank you for being patient and understanding with my son and I. We appreciate all your assistance!!
Everyone at Lakeshore was so helpful from my first 300 to... - sam_hamidian2000
Everyone at Lakeshore was so helpful from my first 300 to now my new one thank y’all so much! I will tell everyone about it
Jerry and Shawn took great care of me! Worked with me on... - Ronnie
Jerry and Shawn took great care of me! Worked with me on the price and had me in my new vehicle in less than 2 hours!
Salesman Erika Alaisa worked seamlessly with me! - bookerea
Erika was very professional during my recent purchase of my Jeep Grand Cherokee! She was very understanding and knowledgeable. I would recommend her to anyone. Thank you Erika for making my first vehicle purchase a great experience!
Scott Lebato in the service department is a pleasure to... - Murrelltodd
Scott Lebato in the service department is a pleasure to deal with, friendly and helpful. He is willing to go out of his way to make your visit pleasant
Why Holistic Customer Care and Treatment are very Important! - Ray
In May 2020, I expressed interest in purchasing a Ram Truck via the web at Ralph Sellers Dodge and connected with a salesperson there who was very nice and courteous. I subsequently visited the dealership, which is a 100 miles or so from my residence. I really liked the vehicle and after two weeks discussing a deal with the salesperson, we agreed on a deal, which included a trade. Further, I agreed on a future date to return to the dealer to finalize the purchase and the salesperson indicated that the vehicle would be taken to have the windshield replaced today. However, a few hours later, I received a call from the salesperson advising the management team had decided to sell the vehicle to someone from Texas who had just contacted the dealer. I called and spoke with a manager to whom I explained my displeasure with this poor business tactic. Not only was it not fair to me, but also to the salesperson who had worked so hard to secure this deal, which included communication with my financial institution. The manager then advised the other customer would be financing the vehicle through Ralph Sellers, which was better for them and that the customer would pick up the vehicle this day. Obviously this move was upsetting to me and I could discern that the salesperson felt dishearten by what was happening as well. I informed the manager that I could move my schedule around (extremely busy with work during the week) and make it to the dealer within 45 minutes to an hour to finalize the purchase and pick up the vehicle. Following further discussion, the manager agreed to move forward with selling the vehicle to me.
I later arrived at the dealership as agreed and met with my salesperson and subsequently met with the finance/business manager Michael Snedigar. who was noticeably upset for some reason. Being the professional, positive and courteous person I am, I attempted to make conversation with this individual who was very curt in his responses to me and appeared disengaging. This is terrible and unbecoming behavior for the dealership and for business, especially for the finance dept., after all, I am getting the dealer my business. At some point, I expressed concern for him not wearing his mask (covid19 very active and we were in close quarters) and his response was, "you did not have to come into the office." He further noted that I could have remained in the main lobby area. In review of the purchase agreement, I noticed the trade payoff information was incorrect and provided Mike S. with a receipt from my financial institution showing the account no., daily per diem, 15 day payoff and current balance, which was significantly lower- a few thousand lower than he recorded on the purchase agreement. His response was that "we got a payoff earlier from the financial institution and that's what we are going with, otherwise, we won't do the deal." I started to aboard the deal, but that's what he wanted because he stood to benefit more from selling the vehicle to the customer from Texas (that's if this customer showed up). I remained in his office and completed the deal soon after.
I shared this unfortunate experience with the salesperson and requested contact information for Mike S' boss as I believe it would be unfair to the dealer's ownership not to know how this individual treats its customers.
I subsequently spoke with Manager Jon Goodart who appeared very interested in my concerns and experience, which I provided. Mr. Goodart even had the purchase agreement revised to reflect my true trade payoff as presented to Mike S. while at the dealer who refused to use the correct trade payoff amount as I presented in writing. Note, my financial institution would not accept the purchase agreement as submitted by Mike S. His behavior is unacceptable for anyone employed as a sales professionally especially being a mid-level manager. Hopefully Mr. Goodart addressed this concerning and troubling matter with Mike S. and the ownership, as I have shared my experience with a number of my colleagues and friends who purchase vehicles yearly as I do. The vehicle purchased was a 19 Ram Limited.
Incredibly unprofessional had an appointment to test... - Gavingvn1
Incredibly unprofessional had an appointment to test drive a vehicle. Confirmed with both Zach (sales manager) and Kevin (sales?). Vehicle sold and no one bothered to call or email me despite the fact I was coming down before work during the pandemic. Save time and money look elsewhere
Service department is horrific! - TGoodwinLA
My vehicle was towed because of a recall. Once we went to pick it up the battery was dead and there was a check engine light on. Being under warranty we left it. They charged us 240.00 to diagnose the fuse for the diagnosis port was blown. No check engine lights were on when we had to get it towed. 1.5 hours of labor AKA 240.50.for a 4.00 fuse and to replace it!!
TERRIBLE, HORRIBLE, WORST EVER SERVICE DEPARTMENT - UNHAPPY CUSTOMER
I purchased a vehicle from these people, sales guy (Cole Guidry) was great. And that's where it stops. I had to bring my car back in for a few things, had an appointment, sat there, waited and waited and waited. After a few hours, asked what the problem was and they didn't even know my vehicle was in the service department. HADN'T EVEN BEGUN TO WORK ON IT !!!!!!! Fast forward to now, trying to contact someone in service, once again for the same issue as I previously had and left 4 voice mails on Friday, 4 on Monday and 8 or 10 on Tuesday. Talk about a total misuse of the answering machine !! Attempted to contact the manager of the dealership and yep, you guessed it, GOT HIS VOICE MAIL !!!
Service is poor - Tactcon
Took my Jeep in to have work done. Came back not complete. The worst service I have ever encountered. They have a excuse for everything.
Scam!!! - Scammers
I have nothing good to say about this company ..service and cars suck. The only reason I gave 1 star is because I had to check one in order to post!! Pleas take your business elsewhere
Excellent Customer Service!! - Kaitlin318
Best car dealership I have ever been to. Stephanie was very sweet and worked hard to find the jeep I liked even. Everyone I dealt with up there was extremely helpful! I love my new jeep and it was a pleasure doing business with Stephanie!
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