GREAT DEALERSHIP - ledetn
Fix my problem in no time was very please; Couldn't asked better service. They explain every thing to me what needed to be done before they started. Will tell my family and friends how good they were .
Awesome from Start to Finish! - AmandaDoyle
Everything and everyone at Mike Willis Ford was amazing!! Very welcoming! Very Friendly! I felt comfortable and excited rather than the usual anxiousness. There was no pressure, they just went above and beyond to find me exactly what I wanted and to work with me on making it happen. Overall awesome attentiveness and service from owner to saleswoman to general manager to finance manager. Great experience!
Top Reviewed Service Specialists At This Dealership
Service Department - Abbyaiden
He gives great customer service and treats your vechile like this own. He does his best to accommodate your needs to get you in and out in a timely matter. We need more people like him around!!
2018 Explorer oil change - Tom
We needed our first oil change for our 2018 Explorer. We made an appointment and they took us in at the appointed time, changed the oil, filter and rotated the tires very quickly. We were out of there in short order for the quoted price.
Everyone was very helpful and we were very happy with the service.
Collision Center Adminstrator
awesomeness as a whole - Happy customer 2017
Brought my 2014 focus in because the transmission was slipping. They told me not to worry about it and they actually had a new one put in. I love these guys and would recommend them to anyone
Maintenance visit for oil and filter change plus a tire rota - wgrote
Great service and all service department personnel were professional and helpful. Will use Lamarque Ford in the future for my maintenance and for service repairs.
Great Salesmanship - Bandzman
I had no idea I was coming into the dealership to purchase a car. I was having service issues. Supreme offered me a awesome number on my trade and I just love my new car. Looking forward to sending all my family and friends to work with Raymond.
Exactly what i expected - Tyler Drude
Called tuesday to scedule my 10k mile service, was able to get an appointment the next day. I was greated quickly upon arrival, vehicle was take care of in under an hour (closer to a half hour), CSR showed me the indpection paper and explained it. Let me know my next suggested service and that i woild be contacted soon to get it scheduled.
Great sevice - Cowboyfan
I have been coming back to a Marler for all my work on my vehicles they are fast and courteous and are like family and treat as such
I had a very good experience - Roberts1968
Heather is the one that help me out she is very friendly very sweet She had my papers drawn up and ready to go I was in and out very impressed thank you very much
Service - Rebecca.Dauzat
My Dealership of choice! Very friendly and knowledgeable. I feel very comfortable everytime i visit the dealership. I recommend Southern Chevrolet to all my friends and family.
Service - Mike211
Thanks to Kenny and Paul for taking care of me during my Takata recall issues. Great guys to work with. I am very happy with their handling of my issues.
Great Service and for Scheduled Maintenance - Jj1213
Great job Needed a brake job and was given quick service with a vehicle report card that helps with planning future needs and costs. My service adviser T Rafferty is always thorough with his advice without you leaving with a feeling of being pressured for a sale. Great business for my repair and maintenance needs.
Prompt and friendly service - homeguy88
I brought my vehicle in for a regular oil change. I enjoyed my wait in the nice, spacious waiting room next door with TV and magazines provided. I really appreciated that I didn't have to wait too long for the service, and I would gladly recommend your business to others.
Let down - Avery0205
Took my expedition in because the front AC was not blowing at all, power steering fluid was leaking, and the vehicle was making a horrible grinding sound.
To make a long story short, the AC wasn’t fixed because it was diagnosed as a wiring issue which wasn’t covered by my extended warranty company-
The power steering fluid leak was corrected by installing a new rack and pinion assembly (covered). I was told that my vehicle was road tested and that the grinding noise must have been caused by the power steering pump being low on fluid. ( I doubt whether or not it was in fact road tested because the odometer reading going in shop and odometer out shop had not changed)
I explained to them that it was not a whining type noise, but a grinding-(sounds like a snowball machine cutting ice!!!)
Needless to say, I was informed the vehicle was ready- I picked up the vehicle- still making the same grinding noise, the interior trim was lying on the floor board( hadn’t been put back in place after troubleshooting the AC), and I quickly discovered the same evening that both high beams are out, both fog lights are out, 1 reverse light is out, and 1 low beam is out-
I called the service dept to explain the situation and was told adamantly that they didn’t touch the lights/wiring...but I know they were certainly working fine before bringing it in for service. After having my vehicle for nearly a week, no concessions were offered to waive a second diagnostic fee. I was simply told to bring it back in for them to have a second look- Needless to say, my portion of service costs, after warranty was 560.00 dollars.. A little advice to this service dept - you guys are the professionals- my livelihood and yours depend on great service- treat people the way you want to be treated.
Service Department Theft - Learned my lesson
I had a rather expensive item stolen while my vehicle was there for service. Of course, they originally stated they would make it right, but decided not to after stringing me along for a month. Liars and thieves.
dealership yes but definitely not service department - linda
my daughter took her 2007 ford focus in because there was issue with vehicle vibrating. service manager told her that he hooked vehicle to machine and drove and there was definitely no issues. I searched and found there is recall associated with transmission and called him back and he lied and told me that he told my daughter what problem was but it could not be fixed and that my salesperson should have told me that all ford focus shutter when braking. so if it cannot be fixed why is there a recall. issue still not resolved nor any solution given.
I am customer - Happy buyer 1965
Exceptional service honest people. .no pressure whatsoever. Hollingsworth ford is my dealership from now on. Absolutely recommend it for anyone looking for the great service and great price, this is the place to go.
Thank you so much for my suv , love it!!
Shane Guidry is the Best In customer service !!! - MonicaShawn87
Shane Guidry give Wonderful Customer service !!!! He listens to you . If he is always looking out for the Best interest for his customers !! Always gives you a heads up in what your vehicle Will need in the future months ... Thank you Shane Guidry !!!!
Still waiting on Inspection - Still Waiting
My Ford Explorer was purchased used with an extended warranty. I brought it to Pep Boys. Their analysis showed it was the harmonic balancer. After speaking with a rep from the extended warranty company, I had it towed to the place of purchase, Premier Honda. After inspection by Honda, they had the same diagnostics as Pep Boys, Harmonic Balancer, however, they did not have the proper tools to complete the job, so they recommended I tow it to a Ford Service company. On August 15th, It was towed to Veterans Ford in Metairie, where it has sat. I spoke with a service representative at Veterans Ford on August 17th. She told me it would be a few days before the mechanic can inspect the vehicle. I called again on Aug 21st and was told it will take another 2 weeks before an inspection can be done. This is totally unacceptable. I am now looking for another Ford service center so I can, once again, have the vehicle towed to a more reliable business.
Frustrated first year owner - Cr2490
We will never buy a Ford again. This was the biggest mistake. We bought the Ford Explorer brand new. Within the first year the service department has forgotten to screw on the oil cover after an oil change. Which is fine - they were able to fix it once we noticed, but it was as I was going into the hospital for labor. Our axel needed to completely be replaced in the first year. They give you a hard time about borrowing a car or getting you to your house so you need to figure out other plans for yourself. The car stays with them for days while they leave you out on your car. We are experiencing again the same issue with the axel and will need to bring it back. If it was fixed correctly maybe I could understand - but it is not. The price of his car is way more than it is worth. This is more of a headache than anything else. Do not buy from here.
No communication and the Advisor just doesn't care - allenPernell
I recently brought in a 2016 Ford Transit Connect that had a check engine light (o2 sensor) on, after keeping it for 2 days I get told that they don't know what the problem is, I had to call to get that information as I never received a call btw. They said just drive it and if it comes back on to come back. Well it came came back on and this time with a transmission code. They had it for a week and told me when I called after 2 days of not hearing anything that they had to put an o2 sensor in and that would clear everything up, which makes no sense! I told the advisor (Kevin Free) that I had to pick up the vehicle on that Friday about 3pm and asked if it was ok to drive and he said yes that would be no problem.
I show up on Friday at 2:45pm tell Kevin I am here to get the vehicle and he says "can't have it". They had pulled the PCM out and taken apart the driver front suspension. I didn't get a call about this and therefore wasted a trip and $200 fee because I did not have the vehicle here for GPS integration. When I asked him when it would be ready the only answer I could get was "I don't know". Finally yesterday (5 days later) I CALL and Kevin tells me the van is ready. When I finally get the van I expressed my concerns about our experience there regarding the lack of communication, not ever having an answer or willing to try and get one, and how long all this took. Kevin Free our service advisor said and I quote " I am not worried about it, have a nice day" then walked off.
Due to that right there our company and our sister company (close to 70 ford vehicles) will NEVER do business at Rountree again. I will go to Wray Ford or have it towed to Texas if I have to.
Service advisor#30383 Kevin Free
Don't seem to want or need the business - Cajuncoop
I called arceneaux Ford today July 26th 2017 to tell them that the sun roof busted, doesn't operate is stuck in the open position on my 2012 F150 Platinum but that I had an extended warranty good for another year Bumper to Bumper the best warranty you could buy. I was told by the service advisor that they would have to investigate why the sunroof was not working and who was at fault. I said what do you mean who was at fault I just pushed the button to open it and I heard a loud noise and it broke. He said well I can't guarantee that you won't be charged and maybe you would refer to bring it to some other dealership for service. This is not the kind of service department that I would care to bring my truck to and I would advise others not to either.
Hixson at Monroe is a JOKE! - MichaelG
I have a 2015 F-150. The truck on a cold start would rattle and tick around the front driver side tire. I knew this wasn't a normal sound because my last truck did it and I was told "that's what a Ford sounds like" .. the main barring went out shortly after. So I took it to a Ford dealer in Minnesota while I was on vacation and was told it was normal. Returned to Louisiana and took it to Hixson told them what was going on with it, showed them videos I had of the noise. They kept it for 2 weeks!! During this time I did NOT receive one single phone call from them about anything I always to call and check on it. (This whole time I'm dealing with the "service manager") aka Sam! I finally demand a response on what's wrong he tells me the cam phaser and solenoid were out and the part would be in the following Monday.. Tuesday came around and he called and said it was ready, I went to the dealer at 530 and he wasn't there.. I had to wait 30 mins for them to find my keys, I paid for my oil change and asked for my warranty paperwork, the woman looked at me and said there is no paperwork to go talk to a woman in service so I did so. I talked to a woman named Terra, she looks at the computer and tells me "sir I'll take the rap and ratting them out but nothing was ordered or fixed on your truck" I said I'll be in contact the next day, I walked out and started my truck and heard the noise so I shut it down and went and got her so she could hear. She told me that it definitely wasn't normal and to bring it the next day she would have me a loaner and she would call at 9 am. Next day came 945 am came around and nothing, I called her cell phone and no answer, I called service was put on hold for 20 mins, finally Sam (the service manager that has been pulling my leg) answered and said he was the one I needed to talk too. So Terra lied and wouldn't even talk to me. I finally told Sam I'd like to talk to manager above him and he had one call me. I told this manager what was going on and he says " sir I looked and listened to your truck with the shop foreman, those Ecoboost just rattle sometimes" I said... I don't have a Ecoboost, I have the V-8!!! SO there was yet ANOTHER LIE!! He could not answer me on why the service manager told me parts were ordered and could not answer me about Terra lying to me. So all in all they kept my truck 2 weeks for a oil change and now it's at another dealership getting looked at! I deal alot with the public and will be sure to tell everyone not to go to HIXSON IN MONROE Louisiana!!
Not a 5 star place at all! - Darrell Lovett
I bought a2017, F-250 King Ranch
First the people talked me into getting two fuel filters which was 183.00. When I left I was going down the road a few days later and my fuel line came off. The inexspierienced people didn't put the fuel lne back on correctly. My new truck was towed in, Now my $80,000.00 new truck smells like diesel inside and out. They ignore me when I complain. They need to give me back that money to get my truck cleaned. But I get ignored every time they say what you want to hear up there.
I also have my console that's leather. It's coming apart and they just keep giving me the run around. The Service guy that says he can help doesent do a xxxx thing but tell you what you want to hear. I have been trying to get him to get this fixed for months. I am so fed up with this rip off place I can't see straight. Actually the finance man that sold me my truck got arrested for stealing from this sorry place(Hixson Ford autoplex) that's a joke. And the service is bad as any place I've.been. .
Please don't go here for any reason. I wish I would have went to Texas, I heard they give better deals anyway. I hope they go out business. And they all loose there jobs. No phone calls or nothing from the service guy that said he would help me.