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Parts, service & cashier were extremely friendly and... - JFK-ii
Parts, service & cashier were extremely friendly and helpful. Especially Chance & Billy. Thanks so much for accommodating my service & parts needs.
Top Reviewed Specialists At This Dealership
Outstanding experience with a friendly and knowledgeable... - CarsonLynch
Outstanding experience with a friendly and knowledgeable crew. Big thanks to Chris, Leif, and Greg as well as the entire finance team.
Sales & Leasing Consultant
Commercial Truck Sales
I reached out to Mark, as I was dissatisfied with the... - Nicknappi123
I reached out to Mark, as I was dissatisfied with the service department’s assessment of my situation/disabled vehicle (Wed 7/21 11a, “it’s in dispatch for this week but most likely won’t be looked at until next week.” Not acceptable!). Long story short, Mark Camp replied to me in a timely fashion along with the service manager Chris to get my issue elevated and I could not be more pleased with the outcome! They set me up with a rental in no time and I now have my vehicle back!!!
Internet Sales Consultant
Had a great experience buying a new Ford Edge! Jon and... - Ljellison93
Had a great experience buying a new Ford Edge! Jon and Dan made the process so quick, easy, and friendly. Will be returning to darlings Ford in bangor when it’s time for any vehicle needs in the future
Great place to purchase a vehicle. Helpful staff,... - Jake
Great place to purchase a vehicle. Helpful staff, painless process, and the service is great. Pete has been a pleasure to deal with and got me the truck I wanted.
Excellent communication and work was done in a timely... - mjw82676
Excellent communication and work was done in a timely fashion. Cost for work seemed to be in line with what I was expecting. Would recommend to other Ford owners.
Great experience and easy folks to work with. Best trade... - Tom G
Great experience and easy folks to work with. Best trade in value too.
Josh Dow was a fabulous salesman! I felt he went above... - Carol Lee
Josh Dow was a fabulous salesman! I felt he went above and beyond to meet my needs! And it turns out, he had sold a vehicle to a coworker just prior to my purchase and she felt the same way!
The service department is top notch. Steve who I have... - crgags
The service department is top notch. Steve who I have dealt with for years has always given outstanding service and makes sure everything is completed as promised. My last visit proved to be the same as always great service an top techs.
they suck they lie try to make you buy parts that is... - janandbob
they suck they lie try to make you buy parts that is sopose to be under warrenty by recall called down there three times 2 hours each way and no fix calling my wife givering her a time for me to be there and i was then they said we dont have the part and we was told the part was in then they said they couldnt get ahold of my extened warranty insurance company i tried right as i was leaving there service center and i got them no problem but then found it should be warrentied
through the recall witch they told me no that the sencor was 600.00 dol;lars hope they enjoyed gerking me around for a month because they never will again
when the other service mannager was still there i never had a problem like this.but live and learn thell never get my work or sell me anything again.or my family and friends
Awful experience both times I was there.The commercial on... - Johnrose2087
Awful experience both times I was there.The commercial on TV with his daughter expressing how wonderful it is there.My lease was up on my f150 and I was looking to get into a explorer. I had set it up with Burke the salesman, to come in and talk # and buy one.Could not get in touch with him at all.I drove in there and asked for him not there.I was told to ask for Marty or Billy.Will Marty was out somewhere getting a phone or something. Billy the manager in the office,saw me and turned his back to me.I could not get any service in there if my life depended on it.As I was about to walk out ,a young man walked up to me and asked where I was going...Wow my response was to another dealer..He said ok and walked off.I ended up getting a 2021 explorer limited from Darling ford in brunswick. They are 1st class.So please stop airing the false commercials on TV of how great yankee ford is.
The service Department here has got to be one of the... - Grey Ghost
The service Department here has got to be one of the worst in the state of Maine. Dropped off a 2017 F250 Super Duty to get diagnostics on the transmission malfunctioning. After 2 weeks they still could not determine anything and did not want to put forth any more effort to find a solution, even though truck was still under warranty. Took truck to a local mechanic in Rangeley, who told me the transmission needs to be replaced. I will be taking the truck to Skowhegan Ford to get issue resolved.
It was time to trade in my Ford Focus on a newer vehicle.... - Mommabear1115
It was time to trade in my Ford Focus on a newer vehicle. I needed a sturdy reliable vehicle, that wont give me much trouble while I'm paying it off. I am very happy with my selection, a Nissan Rogue. Thank you very much For your patience and understanding you deserve dealer of the year for what I put you through. I love you guys.
No Pressure, Old School Buying - griffd3
2nd new truck my wife and i have purchased from Hight Ford No pressure and help to find the deal i wanted. Will be back in the future. Highly recommend!!
Professional and Friendly! - consumer34
We are very pleased with our recent purchase and enjoyed working with Mike. We live out of the area where there are many more dealer choices, however we will readily consider Pelletier Ford for our next vehicle.
Disappointed after purchase....BUT THEN.....WONDERFUL!! - Leonard Martin
***UPDATE TO REVIEW*****
So I figured it would only be fair to come back on and post an update to my first review.
After I posted my first review I was contacted by Quirk Ford of Augusta.
I first spoke with Rose Thompson. She was very sweet and understanding. She listed to my issues and concerns and took immediate action to get the ball rolling to get my concerns addressed. Again, our issues were not the norm. So I appreciate her not passing the ball/blame to someone else. She emailed the sales manager and cc'd me on the message. Scott Freeman called me as soon as he was available which was faster than I expected. He immediately "took ownership" of the problems, and took the needed steps to get our issues resolved. Might I say he has gone above and beyond what I expected considering our experience that led to this. At this point, I feel 100% happy and confident going forward.
I think people just need to realize we are all human. Mistakes and accidents do happen. Sometimes the ball gets dropped. I think we all just need to be a little more understanding with each other. Perhaps the most important thing to do is to learn how to talk and listen. Don't be afraid to reach out to people if you feel wronged, or feel things were not done right.
Chances are the person you are upset with, or the situation you are upset with. They or the person who can fix it or help has no idea.
Scott had no idea of the issues we were dealing with, nor did Rose. Our sales guy did not even know, because I did not feel it was right to put the burden on him. But that was my mistake.
At this point, I cannot say enough good things about Quirk of Augusta and the way they stepped up to resolve our issues and concerns. I hope this trend will continue if we ever experience further issues.
When we leased the vehicle is was on a Saturday and they actually stayed past closing to make the deal happen.
Everyone we dealt with was great. We loved our salesperson and the finance manager that worked with us to sign all of the paperwork.
No complaints with staff.
The complaint comes in from issues with things that were just not done that should have been done with a Brand new vehicle lease/purchase.
We understand they had already stayed past closing to make the deal so we understand.
But we made an appointment to come in and have things taken care of that should have been taken care of or and normally probably would have if it were not closing time and on a Saturday.
My complaint is we made an appointment to have certain things done and at the time was told we could have a loaner vehicle.
Well, we showed up on time for our appointment and 2+ hours later only part of the things we wanted/needed/should have been done was done. And no loaner so we had to sit there and wait which messed up our plans and other appointments we had made for the day. And to top it off, now we need to make another appointment to get things done that should have been done at the time of purchase/lease.
Again, the staff was great to work with. I am sure they and their service is normally not like this. But for a first experience/impression after the sale/lease went so great. We are really disappointed. We also hope this is not a sign of things to come......
We shall see.
I am still waiting to hear from someone on when and where we are supposed to bring the vehicle to have the rest of the things done that should have been taken care of at the time of lease.
I hate writing reviews. I don't want to bash or put down any business, especially considering how nice everyone was. I sorta feel like the ball is being dropped here.
Hopefully, someone will reach out to me through email or whatever soon.
Faulty brakes - William H Pladson
I seldom write reviews but the Quirk Ford at Belfast Maine was so outrageous that I’m compelled to share it with the world.
In November 2014 we bought a Ford C-Max Energi, a wonderful car, by the way. One year and 16,000 miles later the car failed the annual inspection with defective brakes. The rotors were deeply corroded and pitted. We took it to Quick Ford service and they bald-faced told us that it was ordinary wear and tear. Nonsense.
We took it to our neighborhood mechanic. He inspected the brakes and was aghast. He called another Ford dealer in Bangor Maine and described what he saw. We were told to deliver the car to them right away, which we did. Darling’s Bangor Ford replaced all four brakes with pads and rotors using the Ford warranty totally free of charge.
Little Deer Isle, Maine
Ripley and Fletcher Ford was a great choice for me. Jake... - Dnnbrog
Ripley and Fletcher Ford was a great choice for me. Jake was friendly and knowledgeable. No pressure and always had the answers. Finance department got the best rate possible for me. Not very long after I arrived i was driving my 2020 F350 stx home happy knowing I pick the right dealership.
Transmission - Dj
2013 focus with the transmission shutter.
This is a continuous problem and is a
Problem with all is these cars
Now it's acting up again same problem
Now because I'm 12 days out of warranty
Ford will not honor these defective and well
Established problem stay away from ford focus
And fusion pure junk! These cars are complete
Lemons and ford knows and refuses to buy it
Back.. Varney ford has the worst customer service j have ever seen .
These guys are great. Much better than darlings - Sgb11122
Regretfully purchased my truck from darlings and there service is horrible. Then took it here and not only are they much nicer, they know what they are doing.
Key Ford of York
Assistant Service Manager