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Quick, friendly and efficient always easy and a pleasure... - alohajone
Quick, friendly and efficient always easy and a pleasure to get my car inspected here. My car needed bulbs to pass, I knew one was out so I had brought one from the BMW dealer but it needed three more and they had them y. Eric was great and the mechanic was fast and efficient fixing the light problem and getting my car inspected.
Top Reviewed Specialists At This Dealership
Was a good experience. Quick and easy to work with. Got... - Timantz
Was a good experience. Quick and easy to work with. Got me the deal I wanted at the right price point. This is my 5th vehicle with Rowe and happy with the experience each time.
Internet Sales Consultant
Internet Sales Manager
Korey was very nice and professional I would by a another... - charlene.arrigo
Korey was very nice and professional I would by a another car from him in a minute also I would tell my friends and family. He explained everything and went through everything about the car. Rowe dealership was also nice and professional Korey and the dealership made me feel welcome.
Sales & Leasing Consultant
Craig took great care to meet our every need in a new... - adgladu
Craig took great care to meet our every need in a new vehicle. Extremely professional and down to earth. I’ll definitely buy from him again. Joe in finance was also a rock star. Very happy to do business with these guys and can’t recommend them highly enough.
Vehicle Sales Rep
Vehicle Sales Representative
Excellent communication, no pressure. Salesman made every... - Wirvine
Excellent communication, no pressure. Salesman made every effort to complete the transaction with as little complications as possible. The experience was as good as it gets.
Very happy with my new truck. Wiscasett Ford was very... - smcrusher28
Very happy with my new truck. Wiscasett Ford was very fast very helpful. Have bought my last 2 vehicles there. Only thing they could work on is the service department. Sales has been awesome!!
Thank you for ordering my 2020 Ford mustang Shelby GT500... - Twister
Thank you for ordering my 2020 Ford mustang Shelby GT500 . The staff at Ripley and Fletcher were great to deal with
we will do business again
Thank you for ordering my 2020 Ford mustang GT’s
On the day after Thanksgiving, I bought my much needed... - esfritzi
On the day after Thanksgiving, I bought my much needed F250 truck with the new 7.3 liter V8, aka the Godzilla. I had been working with Tia, the internet manager, who found the truck that I needed and she kept in constant touch with me via email over the past week. Casco Bay Ford had the very best financial deal of all Ford dealers in central Maine. In fact, I passed 3 Ford dealers on my way down to Yarmouth. Dylan was my salesman and he was very professional and knowledgeable about the truck. These new trucks are very complicated with a lot of features and he was able to walk me thru the new Ford App, which even offers an auto start from your smartphone. Then, I finished up with Gregg, the business manager and we breezed thru all the paperwork on a tablet and walked out with hardcopies of everything. I also purchased from him an extended warranty for another 3 years and up to 75000 miles beyond the 36 month/3 year bumper to bumper, which I thought was a great deal and offers peace of mind. All in all, it was a great buying experience and I would always check with Casco Bay Ford before doing any deal anywhere.
No Pressure, Old School Buying - griffd3
2nd new truck my wife and i have purchased from Hight Ford No pressure and help to find the deal i wanted. Will be back in the future. Highly recommend!!
We had a fantastic, seamless experience at Arundel Ford!... - masonrydoctor.mass
We had a fantastic, seamless experience at Arundel Ford! Samir, our dealer, was awesome. Super quick and attentive. We were able to select exactly what we wanted for a truck, purchase it and have all the paperwork/vehicle ready to go within a couple hours, and he even filled the gas tank! Two thumbs up!
Disappointed after purchase....BUT THEN.....WONDERFUL!! - Leonard Martin
***UPDATE TO REVIEW*****
So I figured it would only be fair to come back on and post an update to my first review.
After I posted my first review I was contacted by Quirk Ford of Augusta.
I first spoke with Rose Thompson. She was very sweet and understanding. She listed to my issues and concerns and took immediate action to get the ball rolling to get my concerns addressed. Again, our issues were not the norm. So I appreciate her not passing the ball/blame to someone else. She emailed the sales manager and cc'd me on the message. Scott Freeman called me as soon as he was available which was faster than I expected. He immediately "took ownership" of the problems, and took the needed steps to get our issues resolved. Might I say he has gone above and beyond what I expected considering our experience that led to this. At this point, I feel 100% happy and confident going forward.
I think people just need to realize we are all human. Mistakes and accidents do happen. Sometimes the ball gets dropped. I think we all just need to be a little more understanding with each other. Perhaps the most important thing to do is to learn how to talk and listen. Don't be afraid to reach out to people if you feel wronged, or feel things were not done right.
Chances are the person you are upset with, or the situation you are upset with. They or the person who can fix it or help has no idea.
Scott had no idea of the issues we were dealing with, nor did Rose. Our sales guy did not even know, because I did not feel it was right to put the burden on him. But that was my mistake.
At this point, I cannot say enough good things about Quirk of Augusta and the way they stepped up to resolve our issues and concerns. I hope this trend will continue if we ever experience further issues.
When we leased the vehicle is was on a Saturday and they actually stayed past closing to make the deal happen.
Everyone we dealt with was great. We loved our salesperson and the finance manager that worked with us to sign all of the paperwork.
No complaints with staff.
The complaint comes in from issues with things that were just not done that should have been done with a Brand new vehicle lease/purchase.
We understand they had already stayed past closing to make the deal so we understand.
But we made an appointment to come in and have things taken care of that should have been taken care of or and normally probably would have if it were not closing time and on a Saturday.
My complaint is we made an appointment to have certain things done and at the time was told we could have a loaner vehicle.
Well, we showed up on time for our appointment and 2+ hours later only part of the things we wanted/needed/should have been done was done. And no loaner so we had to sit there and wait which messed up our plans and other appointments we had made for the day. And to top it off, now we need to make another appointment to get things done that should have been done at the time of purchase/lease.
Again, the staff was great to work with. I am sure they and their service is normally not like this. But for a first experience/impression after the sale/lease went so great. We are really disappointed. We also hope this is not a sign of things to come......
We shall see.
I am still waiting to hear from someone on when and where we are supposed to bring the vehicle to have the rest of the things done that should have been taken care of at the time of lease.
I hate writing reviews. I don't want to bash or put down any business, especially considering how nice everyone was. I sorta feel like the ball is being dropped here.
Hopefully, someone will reach out to me through email or whatever soon.
Transmission - Dj
2013 focus with the transmission shutter.
This is a continuous problem and is a
Problem with all is these cars
Now it's acting up again same problem
Now because I'm 12 days out of warranty
Ford will not honor these defective and well
Established problem stay away from ford focus
And fusion pure junk! These cars are complete
Lemons and ford knows and refuses to buy it
Back.. Varney ford has the worst customer service j have ever seen .
Just purchased a 2018 Fiord F-150 long distance. Sarah,... - Jeff Freitas
Just purchased a 2018 Fiord F-150 long distance. Sarah, internet sales person, Claire showroom sales person and Tony the owner were great! Sarah answered all my questions throughout the day chatting and texting, Claire took pictures and videos and even closeup of on scratch for me to see the vehicle, and Tony immediately gave me the bottom line price to purchase. All this was done on Saturday. On Monday I gave them my final offer and bought the truck. They serviced and detailed the vehicle and then drove it to my doorstep 240 miles away on Tuesday.
Tony and all his staff were fantastic.
I purchased a 2018 Durango from this place and came to an... - Dalton.L
I purchased a 2018 Durango from this place and came to an agreement that I would have a second key whether they get it from the previous owner or get a new one. 2 month later after me being patient with them they tell me “we can’t honor that” if I new what an awful mess this dealership was I would never have gotten a vehicle from them. Go somewhere respectable like central Maine motors. Now I’m stuck paying for a $400 key because they don’t care about their customers.
This place scammed an entire family willingly!! This is... - Nate
This place scammed an entire family willingly!! This is embarrassing and needs to be shut down. The owners cannot be trusted. Also, the lack of adherence to public health guidelines was shocking and infuriating. Avoid this dealership at all costs, and do not trust the “jackpot” mail they send.
I've previously bought my last two Ford Explorers from... - Disappointed
I've previously bought my last two Ford Explorers from Yankee Ford with very smooth transactions. This time was a very disappointing experience. The sales model has changed. I felt pressured to purchase at a ridiculous price. It will be the last 4 hour trip to this dealership.
Professional and Friendly! - consumer34
We are very pleased with our recent purchase and enjoyed working with Mike. We live out of the area where there are many more dealer choices, however we will readily consider Pelletier Ford for our next vehicle.
Faulty brakes - William H Pladson
I seldom write reviews but the Quirk Ford at Belfast Maine was so outrageous that I’m compelled to share it with the world.
In November 2014 we bought a Ford C-Max Energi, a wonderful car, by the way. One year and 16,000 miles later the car failed the annual inspection with defective brakes. The rotors were deeply corroded and pitted. We took it to Quick Ford service and they bald-faced told us that it was ordinary wear and tear. Nonsense.
We took it to our neighborhood mechanic. He inspected the brakes and was aghast. He called another Ford dealer in Bangor Maine and described what he saw. We were told to deliver the car to them right away, which we did. Darling’s Bangor Ford replaced all four brakes with pads and rotors using the Ford warranty totally free of charge.
Little Deer Isle, Maine
Key Ford of York
Assistant Service Manager