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Above and beyond service - T.Brumfield
Erik our service rep was great even for being understaffed managed everything very well, and was able to answer our questions and concerns well. Lonnie who was our original salesman went above and beyond upon learning we didn’t have a loner car for our service appointment and gave us his, Erik and Lonnie worked it out quickly, nothing but the best from BMW of silver springs. Thank you
Top Reviewed Specialists At This Dealership
Easy to contact - Noel
Easy to contact
I have to write 25 word minimum so
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Great customer service, professional car service. - MWhite
Love the ability to schedule service online, the friendliness and professionalism of everyone who works here, not just the service advisors. Comfortable waiting lounge, quick servicing of vehicle!
Regular Maintenance Service - Ava'sRide
Dealer punctually began service at the designated appointment time and offered me the option of waiting in a relatively comfortable customer lounge stocked with morning snacks and drinks. The Service Advisor, Ali Souley, is knowledgeable, helpful and attentive; and made certain that I was totally comfortable and content before leaving the BMW of Rockville.
BMW Client Advisor
do repairs not needed - bmwperson
Would not take your vehicle to this location. They do repairs not needed. Came in for one repair and ending up getting another repair and the repair i came in for wasn't repaired. The repair they performed did not work.
Best car buying experience ever - tsd1216
I called Eric Lowery because I was in a situation where I purchased the car eight months ago and I hated it..Went up to the dealership the same day to talk to him to see what I could do Eric told me no problem..Never in 1 million years did I think that I would be riding out of the dealership in my dream car everything he told me he could do he did..And to top it off the finance manager was amazing (after closing hours) and very Down to earth he answered all my questions and explained everything to me no pushy salesman is here they want you to get the best deal and they want you to feel comfortable before making a big purchase ..I’m still on cloud nine because I had no idea that this would happen so fast with no issues I was able to trade in the car Get the full amount of the value of my trade and purchased X5 I always wanted..the following day and noticed a nail in the tire I texted Eric and he told me to bring it right up the tire was replaced with no pushback from the dealership saying it was my fault.And the entire service staff was amazing..Eric is the true definition of a good Salesman that knows his product and cares about his customer and not someone just trying to make a sale..I would definitely recommend Eric Lowery and BMW of Owings Mills they are five star....
First BMW for First Baby - KL
We live in VA and was able to purchase our first BMW without having to go to MD. We just had our first baby, and Rodney knew exactly our challenges and was able to deliver the car to our doorstep seamlessly and at a rate we were happy with. Excellent service!!
Ultimate Driving Machine Worst Service Dept. BMW Annapolis - Mike B
I own two BMW's with extended service agreements. Within the past 4 weeks, I tried to get service after responding to emails telling me that service was due. First car taken in and met by Alan. He told me that I would have to schedule an appointment opposed to dropping off the car. He checked my key fob and said the computer indicated that my wife's car did not need service, He went on to say that she does not drive the car hard and did not need an oil change for over 7,000 miles. I asked for service records and the oil was changed 9,000 miles ago. No Service Manager available so spoke to John Kim, General Sales Manager who said the Service Manager would call me back. No call so I took my BMW to an Independent Service Dealer to get an oil change and alignment. I paid out of pocket despite having a BMW Service Warranty. Receive an email last week that my second BMW was due for service. Took car in and Jane said the car was not due for another 3,000 miles and to come in at 2,500 miles before the extended warranty expired. Another wasted trip! Received a text this afternoon saying to bring vehicle in for service tomorrow 8-16-2019. These folks have zero respect for my time and do everything they can to not service my cars under service warrant contracts. If you buy a car at BMW Annapolis, DO NOT ALLOW THEM TO INFLUENCE YOU TO BUY EXTENDED SERVICE WARRANTY"s.
Dealer is fortunate to be located in a densely populated affluent area of the country making I'm sure good profit from the dealership. Bottom line is they don't care about you after your purchase. Mike Barto, Severna Park, MD
BMW of Silver Spring
Finance & Leasing/ Business Manager
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