Excellent - atbmwx3
I would like to commend Mr. Ron Askew on being such an outstanding representative of BMW Silver Spring. I had the pleasure of working with Mr. Askew with selecting and purchasing my new BMW X3. Mr. Askew provided excellent customer service. He answered every question I had as well as took time to ensure I felt comfortable with managing my new vehicle. Mr. Askew made my buying expeience a pleasure. I will definitely recommend both him and your organization to anyone intested in buying a new car. Thanks so much
Top Reviewed Specialists At This Dealership
Client Advisor / Portfolio Manager
Very responsive - NSR
Leon has been wonderful for the 2 times I have gone to this particular BMW dealership. He is professional, responds in a timely manner and I have no problem recommending him.
My bmw experience with Karen Anderson - Pitts30
My husband and I both brought a brand new car from Ms. Karen on the same day.
I am pleased to say she made the whole experience very comfortable.
She’s honest, very knowledgeable, patient and pleasant.
BMW Client Advisor
BMW Preowned Manager
Customer Focussed experience - Srini
I have been to BMW rockville twice. The first experience was not that great, the salesperson was not open to hear my needs and concerns. It was straight forward business conversation, not a friendly conversation. No offense to the sales person, every individual has a different style of dealing things. However my interaction with Maria was good and very interactive from the beginning. Very prompt in follow-ups and has the interest to get people to the showroom and have conversation. I walked into the showroom with a different thought process and vehicles in mind, but she helped me find the appropriate vehicle and closed a good deal. Overall the sales experience was pretty smooth and neat. It's good knowing Maria and wishing here success.
Greg Myers Makes BMW of Towson Great - Wkfjr
Greg Myers is exactly the type of Service Manager you want. He started out as a technician, so you never have to worry about his competency when it comes to repairs and maintenance. He will advocate for you with other dealership departments and even your warranty company and third-party companies. Greg is a reliable communicator and always replies to messages. He’s also personable, never fails to ask about your family, and is overall a great forward-facing rep for BMW of Towson
Great dealership - lenebene
We truly had a great experience purchasing our 2nd car from BMW of Bel Air. We purchased a used vehicle on a Saturday afternoon. Fran Meyers was our sales guy. He was super helpful and knowledgeable. Rachael H was amazing. Both helped keep our 4 crazy kids busy while we filled out all the paperwork and worked the deal! We couldn't have proceeded with the deal without them. Last but not least, they turned our tags around extremely fast esp with titling in PA.
Michael D. Jenkins was outstanding! - IrokM3
I bought my BMW M3 into Passport due to a CEL, this was my first time visiting this dealership. Michael D. Jenkins greeted me at the service center and pulled me to his station. I told him my issues and took care of the rest. My car was ready the next day. After picking up my car a day or two later I noticed a dent in my bumper. I picked up the phone and called Micheal to tell him they damaged my car. He explained the way they park the cars it was less likely to happen there but he never said it was not possible. He offered to come to my home to look at the car (That's crazy service!). He also told me that he would look at the cameras to see if he could see anything. Well, the next day I drove there for him to look at the car he took some photos and told me he would keep in touch. Later that evening he sends me an email showing that the damage was there when I first brought the car in for service. So they did not damage the car, it was damaged somewhere else. I just ordered the best dash cam with front and rear views. I will be taking my car back to this dealer again just for the service.
Poor Customer Service - Paul Boyce
I was greeted at the dealership by Ben Allen, and I informed him I wanted to test drive a pre-owned 550 that was listed on their website. As we sat at his desk to take my information I asked if a 535 would come with the same features (lane departure, blind spot etc.) as a 550 - Ben's response took approximately 35-mins explaining in numbing detail the nuances between a 535 and 550.
We finally get outside to drive the car and it needs gas. Ben drives to the gas station, Ben then drives us around for 15-mins in a very aggressive manner "to show me what the car can do". When I'm allowed to drive the car, Ben sets the seat and mirrors for me and explains this is the ideal position for driving (I'm 49, have owned several cars, with one accident when I was 21). My time driving the car was a total of 4-mins. I informed Ben I would be back Friday (my visit was a Wednesday) with my wife, and if she approved we would purchase the car. Friday morning I get an alert from CarGurus the car was sold; Ben has yet to inform me the car has been sold.
BMW of Silver Spring
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BMW of Catonsville