862 Maryland CODA Service Centers

Outstanding - Zyaire2014

Glenda Bradley, Very helpful, she understood how important it was for me to get a car and gave her best out for me. I really appreciate her work and service ' outstanding' I will be glad to recommend my friends to eastern motors with the help and patience of Glenda Bradley it is must that I recommend. Excellent job. Thanks.

Bill Gross is the BEST customer service professional I - Donna

Bill Gross is the BEST customer service professional I have ever encountered in my more than 40 years of car ownership. He is knowledgeable, thoughtful, always available, and answers all my questions. Aside being accessible to customers he also attends to the details and can be seen helping his staff regardless of the task!! He is an rxceptional human being.

Outstanding service - Amanda

Stephen was absolutely great, professional and friendly. From the time I tried to make the appointment online. He called me back and made the appointment for me. I received constant reminders about my appointment. While my car was in service, he kept me updated. There were a couple more issues that needed attention. He called me to explain what needed to be done and asked if they could go ahead. I picked up the car at the end of the day. He had it washed. The whole experience was great. Thank you Stephen.

Sales and service teams are excellent. I've been buying... - Caddy06

Sales and service teams are excellent. I've been buying and serving my vehicles here for over 10 years. Referenced my friends and family remembers.

Had to urgently stop today on a trip with a car full of - Amylampert

Had to urgently stop today on a trip with a car full of family and two dogs. Marty helped our family out and went over and beyond as we had to get on the road quickly. Highly recommend wish we lived closer to this dealership. Amy Lampert

We had a problem with our psi tire inflation screen - Lorraine

We had a problem with our psi tire inflation screen notice.It would not go off.John Louro helped us.He knew exactly what the problem was and took the time to explain what we needed to do if it happened again.Thank you John.We will definitely bring all of our vehicles to Fitzgerald in the future and if we need a new vehicle we will definitely come to Fitzgerald.E.Lorraine Eccard

I was fortunate to have Payton Polcen do my service - joeirish41

I was fortunate to have Payton Polcen do my service write-up.. I have been in for service quite a few times and have not always been treated so well. I knew that Payton was good since he went over all the service options and costs. Payton also kept me advised on the progress of service and even went to pick up my car from the wash area.

No pressure sales, service is reasonable and reliable. - cbockting

No pressure sales, service is reasonable and reliable. Always greeted professionally. That is why we have bought 2 cars here within the last 6 years. Already looking to buy a 3rd in the very near future. Chris is outstanding, very down to earth and even when we just stop by for service he will make time to talk. I have yet to meet anyone there who is not polite, friendly and professional.

I have everything good, and nothing bad, to say about - arrigo35

I have everything good, and nothing bad, to say about Fitzgerald Subaru in Gaithersburg. My sales experience with Muna was the best I’ve had since buying my first car in 1980; Mike and his service staff inspire well-deserved confidence.

Kyle went above and beyond to keep me updated and make... - mdscafs

Kyle went above and beyond to keep me updated and make sure my visit was excellent and efficient from start to finish. From what I can tell, they run a great shop, and their phone switchboard folks are great too.

Good experience with them I like it I am reday He do - abdourahim90

Good experience with them I like it I am reday He do great job thanks for your time

Absolutely hands-down one of the best dealerships to work - rllb

Absolutely hands-down one of the best dealerships to work with! From sales, to service, to parts, this is a well-managed, well-oiled enterprise that knows how to take care of people. They really do make you feel like family.

Repair/brake service - michaelvinc

The service was friendly and professional and the work was done in a timely manner. We have visited this location several times, we have three cars, and have found the work and experience satisfactory.

JR Dunkin has serviced my vehicle before; I so appreciate... - mhswacina

JR Dunkin has serviced my vehicle before; I so appreciate him! He is very kind, considerate, he makes me feel like I am his only concern. He explains everything clearly and is willing to answer any question. Very professional and people-focused.

I was unsure who help me set up navigation in my vehicle, - Ohriole

I was unsure who help me set up navigation in my vehicle, sales or service. I received an answer to my question almost immediately and am planning on taking it in next week

Gabriel Is a leader motivated by a genuine love for his - admbeanv

Gabriel Is a leader motivated by a genuine love for his job and helping people and truly goes above and beyond for his customers. I specifically want to recognize his outstanding persistence in getting issues resolved. His leadership is a credit to Heritage Volkswagen. He is instrumental in achieving the goals of the dealership and that exceeds this customer's expectations. His contributions will not go unnoticed and I want to publicly acknowledge his efforts and kindness! Angela B.

Very satisfied with entire service process. - Easterntermite

Very satisfied with entire service process. From a thorough inspection, diagnosing the issue, ordering and scheduling the repair. Very smooth process.