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Everyone is helpful at all levels with knowledge,... - Sky56636911
Everyone is helpful at all levels with knowledge, patience and courtesy.
I was frazzled after driving in busy hot traffic and... - MAILROSIE
I was frazzled after driving in busy hot traffic and Skylynn and Andrew were very helpful. They explained what I needed to know. Thank you,
Top Reviewed Service Specialists At This Dealership
Express service advisor
Accelerated Service Advisor
Was in and out faster than expected with great service as... - WAAMBELANG
Was in and out faster than expected with great service as per the usual. Wouldn’t trust my vehicle at any other dealership in the metro area.
Service Drive Manager
Monday, 2/1/21 had had the oil changed in my 2018... - drwillaby
Monday, 2/1/21 had had the oil changed in my 2018 Outback. Before I had the service work done, I called the dealership on the preceding Saturday morning to make an appointment. I learned that my 3-year warrantee and buy happy program ran out that same Saturday and there were no more appointments available that day. I ask if they buy happy pricing would be honored if I brought the car in on the following Monday, 2/1/21. The person on the phone did not know but said she would have someone call me back the same day and let me know, so I made the appointment for the following Monday. I did tell the person on the phone that the last time I had a question and ask to be called back no one returned the call. She acted surprised and ensured me that I would receive a call that same day. Morrie's was 2 out of 2 because I never received a call.
On Monday morning I called and was told I would receive the buy happy pricing so I brought my car in for an oil change. I also had a coupon for a $10 off any service as a 3-year reward. I showed the coupon to the service person when I checked in, as instructed on the coupon. When I went to pay my bill no credit was applied and was then told that it could not be applied to a buy happy price. I would have had the service completed either way, but would have preferred to have an honest up-front answer. I like the car but not Morrie's approach to treating customers. Twice not having my calls returned and with them not being upfront about a simple $10 coupon. I have purchased my last car and last service from Morrie’s.
Miller Hill is the best! We bought our first Subaru... - Demaris
Miller Hill is the best! We bought our first Subaru there in 2008 (thanks Joe) and have never received anything other than excellent service, both for new car purchases as well as maintenance and repair. They know what they are doing and they do it with such great attitude and friendliness. We live 1 1/2 hours away and Miller Hill time and again has gone out of their way to make it easy and convenient for us to do all of car business there.
Quick ,courteous, & excellent service every time I visit.... - teriken
Quick ,courteous, & excellent service every time I visit. Whether it be to talk to salesmen or to get work done. Always the best at what they do.
I’m not happy with the paint job done to my car. with... - RODYMOON41
I’m not happy with the paint job done to my car. with in a week the hood paint started nicking again. Also the interior of my car was left very dusty.
Had a accident with my Pearl white Buick. Because my... - walk50
Had a accident with my Pearl white Buick. Because my Insurance company had recommended Morries Body works in Brooklyn Park i went there.
Set up work to be done, took 1 week to finish. Upon picking my car up it looked alright until i arrived home and parked in my garage.. At which time i seen 2 different colors of paint from the orginal to Morries new paint and the grill/ hood body line was not straight by any means. By the way it took them 3 times to get this straight, which should have been done right the first time. After all they are supposed to be professionals. Every person that looked at the car could see the different paint except for the people at Morries body works. Went back to the body shop and told them my concerns, there excuse was plastic parts look differnt than metal parts, but one metal fender that was replaced was still not any different than the plastic parts painted by Morries Body works. They tried to cover up there poor selection of paint color by as they said feathering the new color onto the hood and passenger door. Which did not work by any means.On my second trip back to complain about the color difference they started telling me i was not seeing what i was seeing and that the color was right, afraid not. Finally i was feed up with there BSing me and telling me i was not seeing what i see, many excuses. I told them i would be taking the car else where... My feelings are stay away from Morries Body works in Brooklyn Park.
Took my Subaru in for service with no damage and they... - tami.sanchez
Took my Subaru in for service with no damage and they returned it to me with damage to the hood, rear bumper, tire and rim. The service manager just gives me the run around and makes excuses.
I purchased a 2016 Jeep Grand Cherokee Summit from Walser... - matthewbartlett
I purchased a 2016 Jeep Grand Cherokee Summit from Walser Subaru in South Saint Paul in May 2020 and it is now at Walser's Bloomington location getting a new water pump. During the inspection, the technician advised that my rear brake pads needed to be replaced. This came as a shock to me since I’ve only put 3,000 miles on the vehicle since I purchased it. I spoke with Harry, Walser's sales manager on duty, and he explained that there are other variables involved that could result in this abnormal wear on the brake pads – which I understand. However, I find it extremely hard to believe that a set of brake pads, that are found to be in good working order upon purchase, would go from acceptable to needing to be replaced after only 3,000 miles. I called my family mechanic and he agreed. He has never in his 20+ years of being in business seen brake pads going from 5 millimeters to needing to be replaced after only 3,000 miles.
Due to this negative experience with Walser, I will never be purchasing another vehicle from them again.
I also found it humorous that, on the back of their business card, written as one of their “CORE VALUES”, it states “Do the right thing. Nothing is worth compromising a relationship”. I think Harry might want to revise his business card.
-Extremely unsatisfied customer
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