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Service dept was great. Tom helped me a lot and told me... - josara825
Service dept was great. Tom helped me a lot and told me what needed to be done, professional. They told me future service service that I may need soon.
Top Reviewed Service Specialists At This Dealership
My first service on my 2019 Jetta was very efficient.... - LINDA
My first service on my 2019 Jetta was very efficient. Dealership has all the Covid restrictions ironed out. I was in & out within an hour.
Dropped of my truck on January 4th for a “Parking Assist... - Quinny2121
Dropped of my truck on January 4th for a “Parking Assist Malfunction” . Techs were unable to diagnose issue. I was told that they would contact the Toyota Engineers and then call me back to schedule a time to bring it back. Today is the 20th and still no call back.
Kathy is always extremely helpful, when ever I bring my... - lillia1124
Kathy is always extremely helpful, when ever I bring my car in for any reason , weather it’s an oil change or inspections, also car parts recall. She always has a smile on her face.
Service & Parts Manager
5 Star service! Everyone was extremely professional and... - bluejetta
5 Star service! Everyone was extremely professional and followed strict safety protocols, which I really appreciated.
Mustafa was my advisor and did a great job ensuring my service visit went well.
Above and Beyond - balewis720
I came in the day after a huge snow storm for a service appointment on my current VW. I had planned to test drive a couple of vehicles to begin planning an upcoming purchase later this year. Despite the piles of snow burying the parking lot and the fact that I am not buying immediately, David got two large vehicles ready for me in no time. My little one quickly picked her favorite and by the time we returned from a test drive David had info sheets ready to go and my vehicle was ready from service.
In and out in no time, gracious help from everyone involved and a new dream vehicle to plan for. A quick and painless experience all around and I am thankful to have a leg up on planning as a result.
Sales and service on point - drizz71
Joe Hoover in sales is the best!! Service does their best to accommodate and help! Especially Luke! He works hard to make sure his customers are happy and get the best prices for repairs.
Parts & Service Manager
Collision Center Production Mgr
Amazing experience ! They stopped at nothing to make sure... - Xmellypoox
Amazing experience ! They stopped at nothing to make sure everything was good and I was happy. They made me feel very welcomed. Best volkswagen I have ever been to.
Great customer service!! Thank you to my service advisor... - Lizhdez2704
Great customer service!! Thank you to my service advisor David and Emily for taking care of my baby ( my Tiguan) and me! You guys rock! Also Marco runs an amazing crew!!
I'm servicing my VW at this dealership.It's always a... - Gino
I'm servicing my VW at this dealership.
It's always a pleasant and smooth experience.
I'll remark Marquis who went above and beyond in solving my car issues.
What a pleasure to work with this dealership and their... - Staceycaporaso
What a pleasure to work with this dealership and their Service Department! I went in yesterday to have an accessory installed in our new, 2020 Atlas Cross Sport, and was wonderfully surprised when I went outside this morning to detail it and noticed that they clean the brake dust for me! It’s little things like that that make me extremely happy, and even further cements my feeling that choosing Donaldsons was the best decision we made! It’s great to be part of their family as that’s exactly how they make you feel! Thanks, Donaldsons!
It was what I expected. Nice to have a clean, sunny... - hehoney
It was what I expected. Nice to have a clean, sunny waiting area while I waited for my service. It was good to know I could have a ride on their shuttle if I had to wait too long. I appreciated the text confirming my appointment.
I have never had an issue. - Sammy
When I bring my VW into Compass, I am greeted with a smile and a "how can I help?" - I didn't purchase my vehicle at their dealership, but that has never been an issue. If it will be an overnight stay, they offer a loaner if one is available.
I imagine anyone who has paid even a dollar more than they figure they should have will give any service department a bad rating. Go find out for yourself.
It’s always an easy and good experience at bmw of... - cece
It’s always an easy and good experience at bmw of portchester. JR is consistently efficient, professional and kind! He is very communicative with what needs to be done to my car and how long it should take.
Always impressed with their service. They’re reasonable... - branmc80
Always impressed with their service. They’re reasonable and a great group to work with. At this stage I could easily get my car serviced at a clear shop but I continue to go back to Basil VW because I trust them and have always gone the extra step.
Give a shout out to Claude Middleton...Love my new 2020... - Jan123
Give a shout out to Claude Middleton...Love my new 2020 Kia Sportage...the gas mileage is phenomenal. Thank you again Claude for the BEST car ever and great customer service. I will certainly see you for my next lease in 3 years.
Bought a vehicle there recently and have had a minor... - Slezy191
Bought a vehicle there recently and have had a minor issue w it and am now bringing it back for the 3rd time in as many weeks. Mechanics must be inept. Haven’t been offered as little as a free oil change for the hours of inconvenience I’ve gone through. (I wouldn’t trust them to do a simple oil change anyway)
Used car sales manager never returned my multiple calls either
For all of the companies that claim "Family Owned and... - nickvulpine
For all of the companies that claim "Family Owned and Operate", this group is the REAL DEAL. I had a catastrophic engine failure. I figured either thousands or trade it in but the Service Dept. Harold Sr, Harold Jr and their crew got our Tiguan fixed and it was affordable. Status updates, personal care and so on. They really are the best. Their level of professionalism, knowledge and being just really good folks is a rare commodity these days.
My wife and I just can't say enough about the quality of... - Badcmpni
My wife and I just can't say enough about the quality of service we receive everytime we come here. Alberto and his staff are awesome. Thanks for all you do for us.
Wonderful Service Experience! - Stacy
I purchased a used vehicle for my daughter from VW of Orchard Park. The sales representative was very nice and accommodating. So I should write two reviews for the sales experience and the service experience, however I really want to bring attention to the service center. We had the car for a little over 2 weeks when there was an issue. It was a pretty severe issue that needed to be corrected ASAP. I called and spoke to Harry the service manager, and he took action at once. The repair was one that would normally take a long time (at least a week), however Harry was able to have the car repaired in 24 hours. Harry also had the car delivered back to the house, we did not even have to pick up the car. Thank you Harry and VW for your wonderful service!!
Service on my 2019 Volkswagen Atlas - nlamacchia
I was having trouble with my front interior dome light lights on my 2019 Volkswagen Atlas. I took my vehicle in for service and was dealing with Larry Little. I must say that he and his team have helped me tremendously. I highly recommend this dealership to anyone looking to purchase a Volkswagen
Exceptional service and professionalism along with detail... - Paulaccordino52
Exceptional service and professionalism along with detail to workmanship The video of the 12- point inspection of the vehicle was hands down appreciated and no details were left in-addressed
I have brought in my car for service on 3 occasions. Each... - shaved_ray
I have brought in my car for service on 3 occasions. Each time, Shannon Walters has been pleasant and thoroughly professional.
She knows what she's doing. I have another appointment scheduled for next Friday. I am confident that the work will be done to the highest standard.
When I first came here back in 2016, everyone was rude &... - rebeccalee39
When I first came here back in 2016, everyone was rude & unprofessional and decided to never come back. But because of convenience, i decided to go back and noticed the changed of staffs. Once the new staffs came in, everything & everyone was great! Kim and front desk are very professional & friendly. They are definitely a keeper!
Don't come here - Waydgra
This place is the worst. Took them 2 months to fix my horn after they told me they fixed it initially after 1 week but still didn't work when I picked it up. I would call for updates periodically, calls wouldn't get returned. Manager Ray Maldonado stepped in after a poor Yelp review (they had 1 star and lived up to it). Promised my car would be ready by a certain date, that didn't happen and when I followed up with him via email and call, never heard from him again. Finally a second manager stepped in as to why I wasn't getting answers and why repair was taking so long. If I didn't have a warranty we'd be in court right now cause there was no way I was paying $3k for a job I paid for already and they told me was done after a week. Poor communication by staff. They finger point when stuff does not get done and will find an excuse.
Fraudulent service on my VW - jmungovan4
On 3/15/19 burdick VW serviced my 2015 passat they charged me over $500 for a 50 K service. They failed to change my oil and filter which could have caused major damage to my engine.
I discovered this on 11/21/19. When I contacted the service manager I received no return call. I now question whether they performed other services eg transmission service ($300) ..
WARNING!!! Run Away - check out REAL ratings on Yelp,... - marty5000
WARNING!!! Run Away - check out REAL ratings on Yelp, BBB, and Atty General file of complaints. These guys are crooks, same story over and over!!! Paul Roberts puts a bogus Inspection Sticker on his cars and thinks he can convince me 2 other certified mechanics are lying??? $13,600 Audi cost me $5,600 out of pocket to get legal Inspection Sticker - piece of crap didn't even make it home from lot!!! BEWARE LADIES, Very rude and obnoxious to deal with - has obvious issues :) Complained to my husband I was in a drunken stupor? LOL What a pig.
Brought car in, paid for it, said it wasn’t covered under... - ibafilfan
Brought car in, paid for it, said it wasn’t covered under insurance warranty, $2000, took to another dealership, said it wasn’t fixed at all! Then went to pick up car and wasn’t ready!
I have purchased a 2010 f150 just over a week ago and I'm... - Robluczak1987
I have purchased a 2010 f150 just over a week ago and I'm very disappointed with it! I mentioned when I test drove it it looked like the rear differential was leaking and the gas door did not close they wanted me to bring it back 2 days later after I purchased it to check the leak and fix th ed gas door. so within the 2 days of having it I noticed a clunking noise in the front end so I m eff mentioned that when I brought it in ! They told me the gas door was out of their budget and all seals were sealed properly on the differential and didn't find and thing in the front end 😤, so I wen th home and took gas door out and fixed it in 5 minutes , they couldn't have done that huh . Then realized the tailpipe hanger is gone broken off completely ,so I bought a universal on and hung it up while I was doing that I noticed the rear differential is soaked leaking for sure so I went to the dealer again and have a appointment to bring it in Friday we will see how that works out , and also the noise I was hearing in my front end is just getting louder and louder very dissatisfied very nice ppl though!
Just want to say that Diana the sales representative,... - Flower
Just want to say that Diana the sales representative, Richie the mechanic, and Rosemarie in service are always helpful and try to do their best to resolve any issues.
In New York
Euro Service Manager
Fuccillo Volkswagen of Schenectady