118 North Carolina Ford Dealers

Scott Salzman (General Manager) Yazan Alhajjeh (Sales - adi-nc-car-fan

Scott Salzman (General Manager) Yazan Alhajjeh (Sales Manager) Guy Whimper (Certified Sales Consultant) Brian Martinez (Finance Manager) Please do not have any of the above people call me or text me. I would like to speak directly to the owner of the dealership. To Long Didn’t Read (TLDR): DO NOT BUY A CAR HERE. CHEATERS -- SCAMMERS -- LIARS STAY AWAY. Don't buy a car from this dealership. They are extremely UNPROFESSIONAL to the point of HARRASING me over a mistake they made. I received over 10 missed calls, over 15 text messages, voicemails and a 6-minute visit to my house (recorded on ring camera footage) trying to collect $1000 from me. Literally harassed by multiple people at this dealership for a mistake they made. I should honestly file a police report for the harassment and telling me that “karma will come to get me”. If I could leave 0 stars I would My wife, my father, and I visited this dealership on Memorial Day weekend to test drive a Porsche Taycan. We found the car outside and were approached by Guy Whimper, who offered to get the keys. I asked if it came with two keys and he said he would check, but never confirmed. He took my license and let us test drive the car. Inside, we agreed on a fair price with Yazan Alhajjeh. I left a $1000 deposit and said I would return the next week. During the week, I asked Guy about squeaky brakes and a recall alert. He said the brakes were fine and he could not get an appointment for the recall. When I returned to finalize the deal, Guy was not there. Another rep gave me the same vague answers about the second key and asked for my insurance, but never confirmed about 2 keys In the finance office, I explained to Brian Martinez that I had a check, a trade in, and would pay taxes. He interrupted and said he would handle it. I again asked if the car came with two keys. He said he did not know and I should ask the salesperson. I found out it only had one key. Brian told me a new key costs three hundred dollars, which is not true. I already own a Porsche and know it costs much more. Nice sales tactic to get the pen in my hand and my wife excited before telling me there is only 1 key. I signed and left with one key. Later, when charging the car at home, the screen said the cable had been changed and charging speed was reduced. They gave me a third party cable instead of the Porsche charger. I called to ask about the original cable and the brakes, but never heard back. While on a work trip, I received multiple missed calls and texts claiming they miscounted the deposit. I told them I was unavailable on a business trip meeting clients. Brian said he was tired from a new baby and had made an error. Yazan asked for my wife’s number to collect payment. I repeated that I was not home and busy. The next day, I got more calls and texts from Scott Salzman, the general manager. I saw a notification from my ring camera that the finance manager showed up at my house. I called Scott and he said mistakes were made on both sides and I had not paid the deposit. I sent a screenshot showing I had. He admitted the dealership made a mistake but still insisted I owed them. I told him their constant calls and unannounced visit were unprofessional. He said they just wanted the money and added, “he sees my true colors and karma will come to get you” before hanging up. Completely unacceptable behavior from a dealership. At minimum I would request a call from the owner of the dealership to apologize for the harassment I received from Scott Salzaman the General Manager, the original charging cable for my car and second key for my vehicle. Honestly if they had just asked nicely and waited a week for me to come back from business trip I would’ve happily paid the $1000 I owed them and been done with it. Lesson learned not to buy cars from this kind of low caliber high volume dealership. My first Porsche I bought from a car broker across the country over iMessage and I left him 5 a star review on google. Way

After Sales service is absolute garbage. - wilkesC

After Sales service is absolute garbage. I made the mistake of buying some extended warranty packages from the finance manager. I sold traded the car for something else and requested a refund of my extended warranty. 3 months later they still have not started the cancellation process after numerous calls and sending them the necessary paper work multiple times. I went in person today to talk to the finance manager about this. After waiting an hour I decided to leave since he was "busy" as soon as I started my car i look in and who comes around the corner but him. I walk back inside try to speak to him, he lies to me saying everything has been completed on his end (I verified yesterday this is not the case) then tells me he doesn't have time for me he has a "customer". I guess I am not a customer anymore there in University Fords eyes. I have been left with no choice but to file complaints and make sure the public knows what they are getting into stepping through the doors here. PLEASE AVOID THIS DEALERSHIP.

I bought my Ford Transit on June 9, 2025, and as of today - viresh_sinha

I bought my Ford Transit on June 9, 2025, and as of today I still haven’t received the registration. The person who handles paperwork apparently left the office without telling anyone, and since then no one responds to emails or phone calls. Completely unprofessional, useless, and thankless service. I would strongly caution others before doing business here. I am still driving with expired Temporary Plates, No License Plates still.

My husband and I ordered our 2024 Ford Maverick Hybred - pruettg4mh

My husband and I ordered our 2024 Ford Maverick Hybred from Boyd Automotive in July 2023. Throughout the waiting process, Jason kept us informed of the build-status of our vehicle and was very willing to answer our questions. We received delivery of the truck on May 30th. Jason and the team were extremely helpful, made sure everything was just the way we had ordered it, took time to review the truck with us so that driving would be easy. I am the primary driver and just love it! We took off from Durham to Florida for a trip the day after delivery. The truck performed very well then, and has since. I highly recommend Boyd Automotive to anyone looking for a Ford vehicle; in fact, I did recommend to a friend of church already!

Good selection of cars , friendly people , easy to deal - Popj

Good selection of cars , friendly people , easy to deal with made the buying experience fun and I will definitely recommend this dealership to my family and friends !

A++ experience! - Tami

A++ experience! John Winston is an exceptional sales person. Extremely knowledgeable and great customer service. I would highly recommend!

Outstanding service Austin was exceptionally helpful with... - Paige

Outstanding service Austin was exceptionally helpful with all our questions and helped us get exactly what we eanted and for a great price! A big thank you to Rich for all his techno help as well. We will return for our next Ford.

Very poor service department. - Cb_allen2000

Very poor service department. They had the truck 4 days to replace a catalytic converter. I have had to contact them as they have not reached out to me at all to update me. The part is in but they have not the time to get it done per service department rep. Never again will I take truck to them. This is my work vehicle that I make my living with.

My 2021 Mustang's first oil change service and tire... - scramblersteve

My 2021 Mustang's first oil change service and tire rotation was handled very professionally and quickly. Scheduling and service status communication was outstanding. Highly recommended.

This is the 3rd car from Tri City. - shihtzupuppy

This is the 3rd car from Tri City. Easy to work with, Knowledgeable, and Friendly. From beginning to end the best experience in purchasing a vehicle.

Just purchased a used Lexus from Sale Auto Mall and the - j_markl

Just purchased a used Lexus from Sale Auto Mall and the Sales representative "Paul Jarman" was great to work with. Pricing was excellent and service was fast and easy. There was a manager who helped with the sale who was great to talk to while we waited for our paperwork. I will definitely purchase my next vehicle from Sale Auto Mall and recommend it to all my co-workers at Moen Inc.

I waited a while to do a review, just because I've been - BChester

I waited a while to do a review, just because I've been bamboozled in the past by dealerships, so when it came down to it, I was honestly terrified. But I honestly think Cameron did an amazing job. This has been my first car that hasn't been a complete jalopy. Customer service and just the help was wonderful. This car has made me cry on more than one occasion, knowing I have a truly reliable car. So I can't express how thankful and grateful I am!

The sales department at Scenic Ford went above and beyond - kathyvan619

The sales department at Scenic Ford went above and beyond in and ensuring my safety and 100% satisfaction, in finding my 2023 f150. David Barton spent over 25 hours searching for the perfect truck. Finding it over 800 miles away! They treated me with utmost respect and like family.

Told me low price to get me in. Did not honor price. - CJ

I called on a truck i seen listed. They were close to my home and thought I would deal with a local dealer. I spoke with a salesman named Al Mendez. He said he could do better than the price I seen listed. He told a price. I came in drove the truck. I asked him a few questions and now I realize he evaded answering them. I gave him a credit application although I was going through my credit union. He came back and said everything is good. He gave me the paperwork and the price was different it was much higher than he told me. I asked about the price. He said he could not sell it for what he said. We had a discussion, then Al went and got the sales manager. I was pressured into buying the truck, and when i said no. He got an attitude. the sales manager asked Al about the price he gave me. Al said he was not sure did not remember. Total B S here. Al misled me on price and super high pressure. I did not buy a truck from them and recommend you do not go to Pittsboro Ford.

Very friendly and efficient! - wonz35

Very friendly and efficient! Staff went above and beyond. Thank you for taking excellent care of us!

My vehicle is at Capital Ford Lincoln of Rocky Mount and - Incredibly disappointed

My vehicle is at Capital Ford Lincoln of Rocky Mount and has been there for 3 weeks to have the water pump and turbo lines replaced. This is a warranty repair. The first week was due to the warranty company having to send someone out to verify everything. Monday of the following week, Nathan (service writer) calls me and tells me the parts are in and they'll get to it soon and I should have it back by that Friday. During this conversation, he also tells me that one of the diagnostics was not covered because the warranty company refused to approve one of the repairs. There's also a $35 difference per hour in what the service contract pays for labor and Capital's labor rate. He adds everything up and tells me a figure just above $700. Now, Monday will be 3 full weeks that it has been there. Yesterday, he calls me saying vehicle is finished and I owe $3500. 🤯😲 He proceeds to tell me that the warranty company wasn't paying for seals and that the total hours equal out to 15.5 hours. He puts it on the warranty company, saying they don't want to pay more than 6hrs for the turbo lines and they asked for 13. I get off the phone with him and call the warranty company. They are floored and have no idea what's going on. The warranty representative tells me that Capital only asked for 6hrs of payment for the turbo lines. He continues to tell me that the jump from 6 to 13hrs doesn't sound right to him, because they all use the same database for labor rates. I call Nathan back after the warranty guys have contacted him. He says everything is covered except coolant and a filter of some kind. I asked what the cost is. He tells me around $2900. At this point I'm getting irritated. My vehicle has been in their shop for almost 3wks and all of a sudden I'm being asked to pay for all but $3k and the warranty company is telling me that Capital never asked for 13hrs. So, I'm sure he could tell that I'm not happy through the tone in my voice. After we hang up, I call the warranty company back to extend rental coverage until this issue is resolved. The warranty company tells me that they tried to call Nathan back, but he had to leave work for the day due to an emergency, all of a sudden (whether this is true or not I don't know). So, a message was left for the service manager to call the warranty company back. To my knowledge, that never happened. I was never contacted about the difference in hours that the warranty allotted and the hours that Capital was going to charge, regardless (if there was an actual difference). I never authorized this. If I was told a price of that magnitude, at any point, I would have declined service and took my vehicle elsewhere. I wasn't happy about the original $700, but I understood business and the limitations of the warranty. So, I was willing to tolerate that. From what I understand of the law, you're not able to charge more than 10% above the quoted price of a repair without the owner's authorization. I never signed a single thing with a price on it. The only time that I was at Capital in this whole 3 weeks, was the beginning Monday. Before an estimate had ever been put together. At this point, Capital Ford Lincoln of Rocky Mount, NC is holding my vehicle ransom. I've never dealt with this out of a dealership before and I expected a more professional ...a more ethical experience. I am requesting that Capital Ford Lincoln of Rocky Mount, NC honor the original quoted price, from when the estimate was completed. I would like for this to be a simple mistake and it be corrected than to have to go through the legal system.

Great experience! - Tammydelynn

Great experience! Staff is friendly, laid back environment. No pressure or typical car buying games. I would definitely buy here again. Thanks for my Honda Pilot!

Picked up our new Bronco Sport today... Jamie Craft was... - LRONKE

Picked up our new Bronco Sport today... Jamie Craft was awesome. Always responsive to our numerous questions and responsive to our needs. It was a refreshing experience of which is no longer the norm.

Just nice people to deal with and made it all a very - Fredlanier

Just nice people to deal with and made it all a very simple process throughout

I bought a Ranger from Chris Hess, he was very proactive... - Deacs

I bought a Ranger from Chris Hess, he was very proactive in finding the car for me, extremely professional and knowledgeable with a great personality. The finance process was perfect, so overall a really great car buying experience!

I just bought my new Maverick truck from outstanding - jandersen72

I just bought my new Maverick truck from outstanding sales person Lauren. She was very helpful and it was a very satisfying experience. I highly recommend Lauren.

This dealership is untrustworthy. Was called and told... - JR

This dealership is untrustworthy. Was called and told that they had found a car that fitted what I was interested in, but said I would have to wait until it went through their shop to get checked out and that it would be set aside for me to be the first one to come look at and initially purchase, so after not hearing from them in almost a week I called to see if the car was ready to be looked at and found out that they had sold the car and when I asked why they didn’t call me as they had told me they would they all (customer care manager, sales manager and salesman) lied about what happened. The car belonged to them so it was no need to lie about it. It’s some way to treat a customer who had purchased 3 vehicles from them in the pass, but I’m doubtful if I’ll ever purchase another one from them.

I was very pleased with the sales person and the way we - rt.dawson59

I was very pleased with the sales person and the way we were treated at closing.

Bought a used car - Bonnie

Awesome buying experience. Very simple and easy. Both Garry and Lindsay made it a very pleasant afternoon. I was very happy with how personal they both were. I would recommend both of them to help you get your next vehicle.

Great help getting us back to Texas for Thanksgiving!... - scottluce55

Great help getting us back to Texas for Thanksgiving! These people really care for others.

From the Salesman Steve Bray to the GM Jamie Young and - brianboffo

From the Salesman Steve Bray to the GM Jamie Young and the FI Manager Stephone White the process could not have gone smoother. I would highly recommend this dealership.

Jacob and the team made the buying experience so easy. - ken.averill

Jacob and the team made the buying experience so easy. Very friendly, professional and stress free. Great team!

ordered a vehicle 10 months ago still haven't got it been - mw4773

ordered a vehicle 10 months ago still haven't got it been sitting at hub for almost 2 weeks now just because the company they deal with doesn't have any drivers

This is going to be lengthy, but I feel it is worth the - superchargedblackbird

This is going to be lengthy, but I feel it is worth the read for anyone. For over a year now, I have been taking my Ford Explorer to a different local dealer to diagnose a noise. They told me immediately that the noise was a wheel bearing and they had it in stock on the first visit. When I left, the noise was still there. I went back immediately and they said that my "tires were shot". Three days later I notice the wheel, where the repair was just completed, to be dripping with grease. I took it back in and they told me (after 3 days) that the axle shaft was broken.... after picking it up from that repair, the noise was still there. I was advised that I still needed to replace my tires and to get an alignment. After the alignment and new tires, the noise was not only still there, it was worse... and even worse, the vehicle pulled to the right and the steering wheel was not straight. I took it back and had a second alignment done and was assured that it was fixed, but it wasn't... it just kept getting worse. Now, the vehicle drove crooked down the road in addition to the steering wheel and now worse noise. Being completely devastated and at my wits end, I drove just a tad farther to Scenic Ford Lincoln. I had about an hour conversation with the assistant manager of service and scheduled an appointment for the next week. After that appointment, My Explorer is FIXED and drives/rides like a new car, and the noise is gone! I cannot begin to tell you how welcoming and resolving this experience was with Scenic Ford! They have earned my business and I will continue to visit them for my routine maintenance needs and repairs! I have found my new Ford dealer, who does not pass me off like just another number in line!

Enjoying my Ford Escape - cyberdiannee

GREAT!! dealership experience. Home town feel. I got what I wanted for the price I wanted and a great price for my trade-in. Try Fair Bluff Ford they know how to treat you right.