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Excellent - jamie1234
Excellent experience with Bruce at Mercedes Benz of Raleigh. I would recommend this MB location to all who are interested in a new car! Entire team goes above and beyond to make the car buying experience seamless.
Top Reviewed Specialists At This Dealership
Mercedes-Benz Brand Specialist
Certified Product Specialist
50K service and detail cleaning - wbrooks
This dealership is simply the best! We have used Mercedes-Benz of South Charlotte for quite some time. The service on our S 550 has been great! Mariana Rago is great.
Great experience - Dchunko
James was great. We received a very fair deal on our new Mercedes. We were treated like family. We will return in the future when we’re ready for our next Mercedes.
Sales & Leasing Consultant Master Certified Representative
My experience yesterday at Mercedes was astonishing!... - Lauren0327
My experience yesterday at Mercedes was astonishing! Mercedes is Top Notch and truly fascinating! I came home exhausted from being undeniably impressed. The quality product is surreal to me. I was speechless at certain features. Jonah makes the process seamless.
Best buying experience! - Jen
We recently bought a Ford Explorer from Mercedes-Benz of Fayetteville. Nic was our salesperson and he did an excellent job of providing us with all of the necessary information without being pushy. He was helpful and expedited the process so that we weren't waiting all day to make our purchase. We would definitely buy a car from this dealership again.
My experience at Mercedes Benz Northlake was stellar.... - ndeverger
My experience at Mercedes Benz Northlake was stellar. Bradley Coppola provided a sales experience like no other and went above and beyond to assist in meeting my needs. His product knowledge was excellent and he was friendly and had a very pleasant demeanor. Bradley Comfort also provided a great customer service as well. He was very knowledgeable and professional. Overall a great experience.
Awesome Car Buying Experience! - Janet22
Went to Field's to purchase a new SUV. Joseph walked me through the process from start to finish. His attention was on my purchase and did not try to rush me or pressure me into making a quick decision.
It was my first time visiting Hendricks Mercedes service... - Joseph
It was my first time visiting Hendricks Mercedes service Department and I must say that I was completely satisfied with the service, facility and staff. It will not be my last visit.
FIRST AND LAST TIME GOING TO THIS PLACE!!! - rinab65
My problem started when my car was brought to this facility on 10/15/18 due to not being able to start, i didn't receive any information on the status of what was going on until 10/17/18 when i called to find out. I was told by Darrell Inmann that I needed an ignition switch and it would cost around $1700. Didn't hear anything back from anyone for a few days until i called back to get a status update and Darrell stated that it should be ready about mid-week. So I called back on 10/24/18 and Darrell stated that he was saying that the parts should be there mid week--not my car being ready. So I had not choice but to wait, throughout this entire time, I was paying for a rental car. Finally on 11/2/18 Darrell called stating that my car was ready...I paid for it and picked it up. Later that evening I realized that the radio no longer worked, I called and left Darrell a message stating that the radio no longer worked (this was Friday), I called again the following Monday and Darrell stated that they didn't do anything to the radio and i explained that the radio was working fine and I was listening to it prior to dropping the car off at their facility, Darrell stated again that his guys didn't do anything to the radio that it could be a fuse, so I took it back there again on 11/8/18 (this was the earliest time he said he had available. I got there at 9:00am and didn't leave until 3:10pm, Darrell finally talked to me after a few hours telling me I needed a new radio and a new battery and that I was looking at about $400 or $500 for the radio. I told him that there is no way I'm paying for a new radio when it was working when the car was brought to the facility, after a back and forth conversation, Darrell stated that his guys could check the fuses and this time offered a loaner car. Next day Friday 11/9/18, Darrell called telling me that the fuses were fine and his guys went over things that they did and they did nothing wrong, so i suggested that they come to pick up the loaner (since I was at work) and they bring my car. I got the car and opened the console area for the radio and the bottom area where the radio is was damaged. I called Darrell and asked what happened to it and he didn't understand what I was talking about so I sent him a picture of it, after back and forth through texting, Darrell stated that they could order this rubber part to fix this console area but not the radio. A few days later, I contacted corporate office for Mercedes, and they talked to Darrell and also Kyte Ferrell and I was told that it was between me and the dealership since this was an independent dealership..still no resolution. I contacted the general manager Steve Gordon in hopes of getting some positive feedback, Steve stated that he had meetings to go to and that he would get with Darrell and get back with me. I didn't hear anything back from anyone until 11/14/18 when Kyte called and said that he had another service person look at my radio and that it obviously wasn't working when I brought it in and that I was lying when I said that it was working, he was over talking me, yelling, very rude and he came up with some lame excuse as to why it wasn't working and that he was about to hang up the phone if I didn't listen and he made the sarcastic comment that "his radio works fine...mine doesn't" at this time I had had enough, I told Kyte that I didn't appreciate being talked to like that and that I was ending our conversation. Now what kind of customer service is this??????
Great dealership - CraigBuyer
I bought a used vehicle from this dealership. Everyone was friendly and knowledgeable and made the experience a pleasure. I would highly recommend this dealership.
Crisp and efficient. - Lambogirl77
I have always been pleased with both their service and parts department. I highly recommend them! They get things done quickly and they are very customer service oriented.
In North Carolina
Mercedes-Benz of Raleigh
Mercedes-Benz of South Charlotte