Amazing Service - Carrie Carter
Out of all of my car purchases by far-this was the most amazing experience. Thank you Mercedes-Benz of Raleigh, and Travis Herring for making this a memorable, exciting time. Your knowledge, professionalism was by-far the Greatest.. Enjoying, my CLS 400 coupe!
OFFICE MANAGER - KEVIN LUU
MY EXPERIENCE WITH GARY SMITH AT MB OF CARY WAS EXCEPTIONAL GOOD. HE WAS VERY HELPFUL AND THE BEST SALES THERE IS. WOULD GO BACK TO HIM FOR ANOTHER CAR ANYTIME. GOT EVERYTHING DONE RIGHT AND QUICK. THE BEST MAN FOR THE JOB
Great Experience - Cynthia
Our sales person Donathan was very knowledgeable about the vehicle. Treated us with respect. Financing was very easy. Features of the car were explained in detail by Will. Overall very pleasant experience.
Exceptional Car Buying Experience - AM
I purchased a vehicle today from Bobby Sabates (for the 3rd time). His customer service, attention to detail, and desire to exceed expectations has lead to the best car buying experience I have ever had. I highly recommend Mercedes-Benz of South Charlotte. You will not be disappointed!
Top Reviewed Specialists At This Dealership
TO SAY ABOVE AND BEYOND, COMPLETE UNDERSTATEMENT!!!! - Hclayton15
what more can I say other than he is amazing!!! such a down to earth guy and willing to do everything he can to help. ALSO RYAN, SUCH A EASY FINANCE PERSON TO DEAL WITH. HE IS GREAT TOO! DEF going to be a repeat person just bc of them! Heather was awesome and very welcoming. Highly recommend any of these three.
Mitsubishi Sales Manager
Crisp and efficient. - Lambogirl77
I have always been pleased with both their service and parts department. I highly recommend them! They get things done quickly and they are very customer service oriented.
Pre-Purchase Inspection Gone Wrong - Markdenise
Considering a CLK55 from a boutique dealer. Wanted a prepurchase inspection since it was an 06. Brought it in to Hendrick MB. Staff was great but inspection was not. Major dry rot on inside of tires completely missed as well as fuel sensing unit leak. Called service manager Tim Kalo to request a refund since these major safety related issues were missed. Tim suggested a credit first and then a $100 credit because “something don’t add up to me” and “we did do some work”
Really? You missed the most vital safety aspect in the inspection. Dry rot on your he inside of the tires all the way around the tires. I sent pictures so he could review and it didn’t seem to matter because “we did do some work in the inspection”
Come on man. You can do better than that hat. Buyer beware. Might be why the service arm has a 3.2 star rating.
Impeccable Service - Ahking
We had a five star experience at Mercedes-Benz of Durham we are totally satisfied customers. Marty Sigmund was exceptional. He was attentive, courteous, extremely helpful and had great instincts in helping us make the right choice. We highly recommend Mercedes-Benz of Durham for excellence in automotive sales.
Customer Service > Sales - ahibbster
As a Team Lead in Customer Service for my company, I have very high expectations for the level of service I give to others and expect to receive in return. No matter how great a company's products may be, their reputation is built on the level of service provided and perceptions that are created through the interactions between clients and associates. This is my third or fourth time working with the associates at Mercedes-Benz of Northlake, and every time I take the 30+ min drive back home (as I live in Fort Mill, SC), I find myself singing nothing but high praise about this dealership.
My visit started on a Saturday for a routine service appointment, but I had also spoken with one of the admin ladies and scheduled time to speak with sales about options to terminate my lease and buy out my car. From the moment I walked in, I was greeted by multiple people, who were all more than accommodating. Taylor in the service department took my car back to begin the service and I was introduced to Chris Scotti, who would take care of discussing my lease/buy out options. From the beginning, I could tell that Chris was a genuine person. He was not there to try to confuse me with options I didn't need, or sell me something I didn't want. We talked about what I wanted, why I wanted it, and he laid out the options for me. No pressure at all, and more importantly, he wanted to make sure that I received the best possible deal without any of the extra "add-ons" that most dealerships try to sneak in for a novice car buyer.
In order to buy out my contract, we decided to get my car certified pre-owned, which would take some extra time for the dealership to review to understand what all was needed. During that time, Chris hooked me up with a loaner vehicle, found a gym for me, sent me the directions, gave me a post workout snack and off I went to pass the time doing things I needed to do instead of wasting time waiting around there. Upon return, it was determined that my car would need some additional work to certify, so they gave me the loaner to take home and use until my car was ready. Chris stayed in contact with me on a regular basis updating me on the progress of my car and scheduling a day and time to come back when it was ready that worked for MY schedule. Although Chris had other obligations the night I returned, he waited for me to get there, took me out to see my car, showed me all the work/repairs that had been done, and stayed with my to ensure I was in good hands with Brad Comfort, who I also met Saturday and would take care of me in Chris' absence. Brad took me through the final steps of my buy out, and made me feel very comfortable and confident that I was making the right decisions. Again, he was upfront and honest about the add-on services and gave recommendations but did not pressure or try to sway me into anything.
I drove off feeling like a new woman, SO good about the decisions I had made, and thankful for the level of service I experienced here once again. I now own my car, my payments are less than they were before, and my car is like brand new (thanks to the CPO).
I titled this review "Customer Service > Sales", based on a text message I sent to my friend immediately after I left the dealership that night. My message stated," This place has excellent customer service. Everyone at the dealership was super attentive and nice to me. I was never left by myself. They had snacks and drinks waiting for me when I walked in tonight. The guy I worked with Saturday had to leave, but stayed later than he was supposed to be there to make sure I was in good hands. Just really nice people all in all and were very honest and upfront about what I did and didn't need cost wise to make my decisions easy. It seemed very much like they are in the business of service, rather than sales."
Most people don't brag about their experience at a car dealership. Those that haven't though, haven't been to Mercedes-Benz of Northlake.
Thank you all for making me feel like part of the family :)!! I highly recommend this location for all of your Mercedes-Benz needs.
Simply outstanding service! - PeterandIsabel1
It was an absolute pleasure to deal with Bob King Autohaus! Arnie Romaldini and Nikki Allard were phenomenal, and it was by far the best car buying experience that I have ever had! The Mercedes is absolutely gorgeous and well worth the 10 hour drive for my wife and I to get there from St Petersburg, Florida. We will not hesitate to buy again from Bob King and wish to thank you for such outstanding service and professionalism!
In North Carolina
Mercedes-Benz of South Charlotte